Non verbal communication

Non-Verbal Communicatio

n

by Anna, An, Natalie,

and Erica

True or False?• 93% of the message we give is

conveyed through non-verbal communication/body language.

True!Only 7% of of the message we give is conveyed through the words we use.

True or False?• North Americans accept less personal

space in non-verbal communication than Asian Cultures or Europeans.

False!North Americans require greater personal space than Europeans or Asian Cultures. In fact, this is why we use the handshake. North Americans on average

prefer to be an arm’s length away from one another.

True or False?• When telling a lie, American tend to

avoid eye contact and move head to the side.

False!According to a study of Americans, people tend to maintain eye contact and keep head stable

when telling a lie.

What is Non-verbal Communication?

• Types of Non-verbal Communication:

• Clothes

• Facial expression

• Body movement and posture

• Gesture

• Eye gaze

• Haptic (touch)

• Proxemics (space)

• Paralinguistic (voice)

• “In greetings, you – perhaps subconsciously – decipher more about the individual and aspects of their culture through body language. Body language consists of all the non-verbal cues we give when we interact with others. It involves anything from eye contact, facial expressions, gestures, patterns of touch, all the way to spatial arrangements between individuals.” (The LaSource)

Social Norms• “A rule or expectation for appropriate social behavior.” (201)

• “Some Canadians perceive greetings such as cheek kissing to be too intimate. Interestingly enough, other cultures, such as the French, consider hugs or embraces to be more intimate than a kiss on the cheek because of physical proximity to the other person. Aireen Luney lives in Vancouver and has traveled to Europe many times on business. She notes that the differences in body language arise from cultural norms.” (The LaSource)

Ethiopian Greeting

4 kisses – 2 on each cheek

Indian Greeting

“We fold our hands and say Namaste which means hello in Hindi.” –Sabhah Sharma

Lebanese Greeting“As tradition, whenever a person wants to say hi to another, they give each other 3 kisses on the cheeks instead of 2 like some European countries. This is mostly for adults between each other or a younger person and an adult. As with a more familiar person, it's only one kiss. For example, for more conservative countries in the middle east such as Saudi Arabia, women do not shake hands with men because it's one of their beliefs that it is forbidden so they only put one hand on the chest. I don't know if it applies only in Lebanon or if you guys don’t have it, but we signal NO by a sharp movement by the head upward and raise the eyebrows.” –Lea Bhannini

Iranian Insult

Equivalent to the middle finger.

Egypt & Germany

“Egypt is the kissing on the cheek. In Germany some are also doing that, like some of my friends and l. There are also people usually girls kissing their friends (girls) on their lips and shaking hands as well…And hugging” -Sara El Gedamy

KoreaOpposite sex must avoid touching

Vietnamese • Educated children are who avoid eye

contact with elder• Avoid eye contact = respect

Italian Differences• In Italy whistling and winking at girls is a

way of complimenting them. And if they are interested they will look back at the person whistling in the eye and if she’s not she will ignore them.

• Italians stand much closer to one another than Americans do. • Ex: its normal for men to walk down the

street arm and arm, as well as for woman.

Using MY Schemas…• 1. Recognize the nonverbal

communication• 2. Using his Schemas and Social

Script to start pull out expectations and assumption: “She should hand it back to me. Is it because my color?”

• 3. Stereotype or prejudice

What is wrong?• Representativeness + Availability =

Schemas• Sense to be right, to confirm belief • behavioral confirmation bias• self-fulfilling prophecy• FAE, even Stereotype

Argentina• Embracing, kissing,

and holding hands.

• One peck on cheek for family, acquaintances, and strangers

• Men included

Philippines• Broad smiles and

kisses

• Greeting an Elder or someone of High Status

New Zealand (Maori)

Fundamental Attribution Error

• “The tendency for observers to overestimate the causal influence of personality factors on behavior and to underestimate the causal role of situational influences.” (80)

Italy• Non verbal communication it Italy is

considered very important, as gestures are used frequently throughout conversations.

• In Italy gestures can be used to replace words in conversations.

• Italians are usually very well dressed to convey a good image and they also carry calling cards with them for when they are introduced to others.

Common Levels Of CommunicationItaly and America

What to Avoid:• Avert eyes

• Cross arms

• Lean back

• Close mouth

Show Interest:• Eye contract

• Raised brows

• Lean in

• Smile

Gesture• When meeting they

give a kiss on each cheek, the left first then the right, to friends and family upon greeting along with a firm hand shake.

•

• They also sit close to one another during conversations and use a light touch on the arm to nonverbally communicate.

Some overall Gestures used throughout the Nation• Fantastic- Dig a finger into your cheek and give a half twist

• Now way!- Wiggle your finger in front of your face from side to side

• Perfect-Draw a horizontal line before your chest, with your palm inward and forefinger and thumb pinched together

• Who are you kidding?- lower your hangs and fingertips intertwined, then move hands up and down

• NO such luck!- loosely shape forefinger and thumb like a handgun and swing from your wrist.

Stereotyping

• “Stereotyping is a generalized belief about members of social groups.”

(362)

Significance & Reflection

• Different cultures have different norms• Different people have different

schemas• When traveling, it is important to know

how to communicate non-verbally.• Knowledge promotes cultural

tolerance.