“nobody tells me anything” Daisie Blue & Jack Rogers NC Child Support Services OR DEATH BY POWERPOIN T
Jan 13, 2016
“nobody tells me anything”
Daisie Blue & Jack RogersNC Child Support ServicesAugust 2012
OR DEATH BY POWERPOI
NT
Is the illusion that it has occurred
The
Problem with
Communication
Hiding Place in Bertie County
Big News: The Lost Colony is no longer lost
State Budget 2012
Medicaid
Education
$ 20.2 Billion Budget
Adds $212.5 Million for growth in Medicaid
Legislative Updates
HB 589 - Domestic Violence Protective Orders & Child Support Changes Termination of child support when a child is enrolled in an early college program
SB 433 – Local Human Services AdministrationCounty commissions authority
Supreme CourtPatient Protection
&
Affordable Care Act
Mandated to obtain health insurance or pay penalty
Children can stay on parents insurance until age 26
In North Carolina: 1.57 million state residents are uninsured, or about 17
percent
ACA Impact on Child Support• Expand healthcare coverage for
children – Increase in Medical Support Orders
• Need to coordinate data with Health Insurance Exchanges
Do you Know ?
Child Support is the 3rd largest public program that serves
children
after
Public Education
and
Medicaid
What’s the BUZZ in NC Child Support Services?
$ Collections ⇑ Data Reliability
Tri-Metro Workforce
Development Grant
New CS Committee
Interoperability
Planning Grant
IVD Net Allocated Collections SFY 2009 - 2012
$702,639,063
$710,117,944
$706,862,567
$714,330,366
$690,000,000.00
$695,000,000.00
$700,000,000.00
$705,000,000.00
$710,000,000.00
$715,000,000.00
$720,000,000.00
2009 2010 2011 2012
Data Reliability
$ $ $ IMPORTANT $ $ $
Here’s the deal
Information in case record has to
match how ACTS is coded and reported on the OCSE-1571
ERRORS
can
mean
big
$$$
Just 12 case errors could have cost NC
$3.2M in TANF Funding
2011: Data Reliability
Audit - PASSED
Not out of the
woods yetfor 2012
TRI-METRO GRANT
Planning Grant: Employment Models for NCP’s
NCACDSS CS Service Committee
Develop and implement systemic state-county communication process
ALL
SERVICE
MODELS
ACF State Systems Interoperability /
Integration Project Grant
Redesign NC Child Support Web Page - Interactive
Data Bridge w/ Vital Records & Dept of Corrections
Planning Grant
BIG Picture Initiatives
• NC FAST
• Work Support Strategies
NC FAST
Replaces 19 Legacy Systems
NC FAST Project I:Case Management Food & Nutrition Services (FNS)
• Screening, intake and assessment
• Detailed rules to determine FNS eligibility
• Displays work list tasks and notifications
• Replaces: Food Stamp Information System (FSIS) – Legacy System
Roll Out
NC FAST
May 27, 2012: 4 Pilot Counties (Carteret, Catawba, Guilford, & Johnston)
June 18, 2012: Buncombe County
• New FNS Applications - No Problem
• FNS Recertification: Conversion of Data (Time-Consuming)
• Conduct County Readiness Assessment
• Staff Training Revamped - On Site Support Crucial
NC FAST Growing Pains
• NC FAST software tool works well but
it is a CHANGE.
• PRE-NC FAST: Inconsistent FNS policy implementation
• Work around & short-cuts (FSIS)
NEW STRATEGY
.
Drop
Regional
Implementation
“Soft”
Implementation
New Applications
Statewide
NC FAST Project Schedule
Project 2 & 6
Eligibility Information System
Work First (TANF)
Medicaid
Special Assistance
Refugee Assistance
Project 3
Low Income Energy Assistance Program (LIEAP)
Crisis Intervention Program (CIP)
Child Care
Project 4
Child Welfare Services
Project 5
Aging and Adult Services
How will Work Support Strategies and NC FAST impact Child Support Services?
• County DSS Offices will work differently
• At some point, Interface with ACTS
Work Support Strategies
Bundling
Project Lead / Evaluation
Primary Funder
Technical Assistanc
e
WSSOn theCutting
Edge
Streamlining Access & Strengthening Families
Work Support Strategies
• 6 States: Colorado, Idaho, Illinois, North Carolina, Rhode Island, and South Carolina
• 3-year Implementation Grants – Avg. $460,000 per state each year
• Policy Alignment
• Streamlining application process
• Packaging services to meet needs of low-income working families
A
New Way
To Do Business
47% of all DSS clients
receive services from two or more economic
benefit programs
Food Assistance
Child Care
Health Care
Access to these 3 programs = long-lasting improvements for families: • Better employment outcomes
• Better health & development for children.
48%48% of the children on NC Child of the children on NC Child Support caseload also receive Support caseload also receive Medicaid Medicaid andand Food Assistance Food Assistance
72%72% of the children on NC Child of the children on NC Child Support caseload either receive Support caseload either receive
Medicaid Medicaid or or Food AssistanceFood Assistance
Linking Child Support Families to Services
It’s about … Connectivity
What will drive the new service delivery system?
Customer Service
New Outcomes
Data will Drive Decisions
Streamline Polices / Procedures
Technology Efficiency
A strong focus on change management will be needed
Value Added Interactions
WSS Tenets
Families will tell their story ONCE and
receive the services they need
No Wrong DoorM
U
L
T
I
P
L
E access
Same
Day
Service
Service Delivery should not
interfere with…
EmploymentEmployment
Where does Child Support Services fit in?
Shared Goals:
• Increase stability in families• Strengthen healthy parenting• Enhance parental engagement
Projects on the Fast Track
Economic Benefits Policy Governance Board
(Economic Benefit Programs)
Reaching for Excellence & Accountability in Practice
(Child Welfare)
DHHS Priorities
• Transition Planning for New Administration
• DHHS Infrastructure (automation)
• Mental Health Community Placement from Adult Rest
Homes (4,000) LME transition to Managed Care
C
H
A
N
G
E Is everywhere
A strength of a NC’s large county-administered system
101 Innovation laboratories
QUESTIONS ?