NLI FORUM JULY 2013 RADICAL TRANSPARENCY

NLI FORUM JULY 2013

RADICAL TRANSPARENCY

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Colleen Lightbody and Mary-Joe Emde

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What is NeuroLeadership

Neuroleadership is the term coined in 2006 by Dr David Rock. It

defines the field of study and exploration that involves looking at

leadership development and human performance improvement

through the lens of understanding how the brain works.

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What is the purpose of this field?

The purpose of the

Neuroleadership movement is to

help organizations of all types fulfill

their potential through better

understanding how the human

brain functions, at an individual,

team and systemic level..

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2012 Summit –Leadership and the Collective

Day 1 – Can radical transparency drive business results –

Dan Radecki / Ryan Smith / Mark Effron

Quick exercise

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Can Radical Transparency Drive Business Results?

Transparency: No Clear definition/research

Search on Psych Net and Academy of Management (Big databases)

Management: 2,598

Leadership: 893

Transparency: 3 (Bridgewater associates and HCL Technologies)

People leaning towards it and we need more examples

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QUALTRICS

• Ryan Smith

• Private research software firm

• FAST GROWING – 20% workforce new in last 90 days

• “We hire people to think and execute” – we can only control their environment

not them

• Therefore Transparency

• Short term focus

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THREE KEY AREAS

1. FOCUS (where are companies focusing)

2. ENGAGEMENT

3. GROWING TALENT

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ODO (Internal system)

• Each employee has Quarterly objectives and results in detail including revenue and satisfaction

targets;

• Weekly snippets of each individual's goals for the week;

– Shared info

– Silent employees noticed

• Up to the minute performance reviews, ratings, and bonus structures;

• Noted successes and failures, with notes for everyone to learn from;

• Career history at Qualtrics

• Meeting notes from all meetings

• Office security camera footage

Sharing and Matching Organisational Objectives with Personal Objectives

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- Distractions

- Conflicting goals

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Reflexive vs. Reflective Systems

Lieberman (2007) Ann Rev Psych

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Reflexive vs. Reflective Systems

X-System (automatic) C-System (controlled)

Ventromedial Prefrontal Cortex (VMPFC) Lateral Prefrontal Cortex (LPFC)

Basal Ganglia (BG) Medial Prefrontal Cortex (MPFC)

Amygdala (A) Dorsomedial Prefrontal Cortex (DMPFC)

Lieberman (2007) Ann Rev Psych

The ACC is important for detecting discrepancies between the expected (or desired) state and the actual state.

It’s like an alarm system, monitoring the environment for “errors” in expectation.

Adaptive in the right dose, if the error detection circuitry fires too often it brings on a state of anxiety.

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Anterior Cingulate Cortex (ACC) detects errors

WOULD YOUPASS THEUNICYCLING CLOWN TEST

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THREE KEY AREAS

1. FOCUS

2. ENGAGEMENT (How do you get engagement quickly into

our objectives)

3. GROWING TALENT

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Certainty

Without certainty, prediction would be very difficult

Brain craves certainty in order to minimize energy constraints on the PFC

Certainty is rewarding and linked to dopamine release

Uncertainty is perceived as a threat and inhibits dopamine release

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Amygdala & Insula Respond to Uncertainty

Mid-InsulaAmygdala

Sarinopoulos et al. (2010) Cerebral Cortex

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Autonomy

Even just the slightest feelingof autonomy can substantially change our brain’s perception of an event

Autonomy and certainty are closely associated

More autonomy can alleviate the stress response

Gallup research – autonomy

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Autonomy & Pain Relief

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THREE KEY AREAS

1. FOCUS

2. ENGAGEMENT

3. GROWING TALENT (How to move away from the political

process)

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Anterior Insula

Ventral Striatum

Ventrolateral Prefrontal

Cortex (VLPFC)

Some key brain regions

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Radical Transparency

• What do you think?

• Applications? Eg Sport Teams, Families, Classroom

• Personal Transparency

NLI FORUM Aug 2013

RADICAL TRANSPARENCY

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Colleen Lightbody and Mary-Joe Emde