NIGERIA CUSTOMS SERVICE ICT MODERNISATION PROGRAMME: “ACHIEVING OPTIMUM IMPACT WITH CUSTOMS ICT MODERNISATION” 1 CGC DIKKO INDE ABDULLAHI CFR Comptroller General of Customs, Nigeria Customs Service & Vice Chairman WCO, West & Central Africa WCO IT Conference, Dubai May, 2013
16
Embed
NIGERIA CUSTOMS SERVICE ICT MODERNISATION … · nigeria customs service ict modernisation programme: “achieving optimum impact with customs ict modernisation” 1 cgc dikko inde
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
NIGERIA CUSTOMS SERVICE ICT MODERNISATION PROGRAMME:
“ACHIEVING OPTIMUM IMPACT WITH
CUSTOMS ICT MODERNISATION”
1
CGC DIKKO INDE ABDULLAHI CFR Comptroller General of Customs, Nigeria Customs Service
& Vice Chairman WCO, West & Central Africa
WCO IT Conference, Dubai May, 2013
ICT Contribution to Co-ordination
Accurate trade information
Broader inter agency relationship
Enhances port and logistics processes
Facilitates border work flow and security
coordination
Predictability, Transparency and Timely
intervention
2
ICT as an enabler not a driver has given the opportunity for a closer coordination of the following:
Business to business. Government to government. Government to business.
Machines, computers and similar gadgets
need to be manipulated for the attainment
of desired results.
3
The role and importance of ICT in running organisations is ever increasing however…
.
The HUMAN FACTOR in these relationships therefore forms the backbone of ALL coordination efforts.
4
The right technology must be provided for the particular country’s environment to support efficient trade
The issues involved in customs and border management of the 21st century transcends beyond one institution alone.
Based on the above, the role of the Human
Resource becomes paramount.
5
The Nigeria Customs Service Efforts..
Realizing the key role of the Human Factor in ICT modernisation efforts, the NCS management in 2009 identified certain challenges that could affect the effective adoption and utilization of ICT in its daily operations
To mitigate this, the administration came up with the Six Point Agenda.
Capacity building
ICT
Co-ordination
Integrity
Collaboration with stakeholders
Welfare
THE NCS 6 POINT AGENDA
6
This has led to the successful harmonization and collaboration of efforts and functions of all agencies
towards achieving trade facilitation in cross border trade
Further emphasis was placed on the 4Ps to ensure a holistic approach to our development efforts…
THE GOLDEN 4PS
PEOPLE
PROCESSES
PLATFORM
POLICY
7
Upgrading the welfare standards of officers
Human resources development -capacity building and training.
Change management.
Administrative and organisational strategy.
Acknowledging the critical roles of both the user and operator community which is vital in achieving successful coordination amongst and across all parties.
Our focus on PEOPLE include:
8
Our process efforts in both government and private sectors have included:
Enhancing efficiency of government agencies and
private stakeholders.
Reduction of processes and documents required for
import and export.
Time and cost reduction.
Simplification and harmonisation
Partnership
9
We have worked on the Provision and
Implementation of the right Platform by:
Ensuring the use of modern and scalable
technology
Provision of adequate infrastructure and logistics
Ensuring operational and system training to all
concerned including Other Government Agencies
(OGA ‘s) and private stakeholders.
10
Policy and adequate Political Will.
Provision of legislative framework.
Legal review periodically to ensure
modernization is in line with laws.
Assurance of political will as part of a
national agenda and drive
11
In view of the foregoing ICT alone cannot
guarantee coordination among border agencies.
Other factors would surely stimulate growth,
inter agency and cross –stakeholder synergy.
12
Emergence of political will.
Institutional re- engineering towards modernization of functions and roles.
Training and continuous capacity building of users and operators.
Harmonisation of business processes and removal of bottlenecks and duplications.
Deliberate adaptation of successful efforts of other border administrations towards collaboration and inclusiveness.
The key success factors of the NCS ICT Modernisation efforts have included…
13
Development of shared risk management
techniques for control, facilitation and enforcement purposes.
Incentives to compliance and positive corrective approach to traders.
Effective national information management. Policy predictability and trade policy guidance
for easy compliance and enforcement. Etc. Providing timely access to information including