1 Nicolas Seris TI Kenya Integrated Complaints Referral Mechanism at County level
Jan 15, 2016
1
Nicolas SerisTI Kenya
Integrated Complaints Referral Mechanism at County level
HUMANITARIAN AID INTEGRITY PROGRAMME
“ to improve transparency & accountability in the delivery of Humanitarian aid in Kenya”
Research
Advocacy
Capacity Building
People engagement /Community monitoring
The project in a nutshell 18-month pilot project (February 2014 – August 2015) Funded by Africa Development Bank (AdB) and TI Kenya Total budget $238,970 ($182,802 AdB and $56,168 TI) Three Counties (Wajir, West Pokot and Turkana) Implemented by TI Kenya and partners @ county levels
Turkana County Partners agencies
TI Kenya and 13 partners to date Turkana County Government NDMA Kenya National Human Right Commission (KNCHR) International Agencies: ADESO, HelpAge International,
International Rescue Committee, Oxfam, Save the Children International and World Vision International
Faith based and Local CSOs: Catholic Diocese of Lodwar, LOKADO, TUDOF and TWADO
People’s view: Lack of knowledge, trust & responsiveness
Don’t know where to cast their complaint/ don’t know the system exist Don’t have access to reporting mechanisms Are afraid to report Feels that nothing will be done even if they complaint
with existing systems?
System failure: Not independent, no referral system
Complaints mechanisms are internal & specific to one organisation/ programme No system in place – no complaint No referral system if complaint casted in the wrong place – complaints get lost Each organisation has to ensure linkages with law enforcement institutions/ oversight
agencies
Referral system at County level
response
Added value of the integrated system One stop shop – easy access for people Provide reporting mechanisms for service providers who
don’t have any at the time being Enhance coordination among service providers –
information to affected populations – resolution of complaints
Establish linkages with County Authorities – contribute to accountability and capacity building
Strengthen linkages with Law enforcement authorities/ oversight institutions at County level
Improve learning/ information/ programming at county level
Feed into advocacy/ County Development plans, etc