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Table of Contents
Table of Contents........................................................................................................................1
Executive summary:................................................................................................................. 2
Introduction:.............................................................................................................................3
Central background information:...........................................................................................3
Company background...........................................................................................................
Company analysis:...................................................................................................................!
"peration analysis:............................................................................................................... !
#inancial $nalysis................................................................................................................. %
&uman 'esource $nalysis:.................................................................................................2(
)arketing analysis.............................................................................................................. 2
Environmental analysis:..........................................................................................................2*
Industry and market analysis:.............................................................................................2*
)a+or product lines:............................................................................................................2,
-rot/ rate of entire industry:.............................................................................................31
Competitor analysis............................................................................................................ 33
Tec/nology analysis...........................................................................................................3*
0rief on t/e department orked during interns/ip and specificleading contributions made:. .(
Identification of main problem.................................................................................................3
Conclusion.............................................................................................................................
'ecommendations.................................................................................................................
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Executive summary:NIB Bank is operating in Pakistan. Its major shares are held by Temasek Holdings
which is a foreign investor group NIB Bank has seen a lot of investment and a series of
amalgamations and mergers. Its merger with PII at the end of year !""# resulted in
a very large e$pansion in its si%e and worth. Today it&s the seventh largest bank in terms
of branch network. It also has a very high paid up capital as compared to other banks.
The net worth of its assets has also increased manifolds since its ac'uisition of the
PII asset management company. The bank has allowed itself to start operations in
different market segments like consumer and ()* segments but its costs are soaring.
The advances of the bank are getting higher but the deposits costs are also getting
high. It is also lending from other financial institutions the reliance which signals a little
weakness. If it is able to improve the return on assets ratio+ the bank will be able to
generate high profits and would deliver a marginal growth trajectory. urrently the NIB
team has provided its client with numerous innovative financing and deposit
opportunities. ,lso the bank speciali%es in insurance related products which give it an
added advantage. However+ the higher rates of interest and other stricter regulations+instructions of the central bank are proving to be detrimental to the progress of the
bank. In order to keep its growing trend the bank needs to be prepared to face the
s'uee%ing policies of the central bank in the wake of rising inflation and rapidly
e$panding current deficit and balance of payments accounts. The bank will need to
reduce its cost and channel its funds to the corporate as well as ()* and consumer
sector to reap the benefits of growing demand for finances.
NIB Bank -imited provides various financial products and services in Pakistan. Its
orporate Banking segment engages in underwriting and initial public offer related
activities. The company&s Trading and (ales segment provides fi$ed income+ e'uity+
foreign e$changes+ commodities+ credit+ funding+ securities+ brokerage debt+ and prime
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brokerage services. NIB Bank&s etail and onsumer Banking segment offers lending
and deposits+ banking services+ private lending and deposits+ and banking services to
retail customers+ and small and medium enterprises. The company/s ommercial
Banking segment provides finance+ e$port finance+ trade finance+ leasing+ lending+
guarantees etc.
I have done 0 weeks internship starting from 12 th3uly to 4"th ,ugust !"1" from NIB
Bank I5 marka% branch Islamabad. In NIB Bank I worked in Human esource
department. The detai l of my work in each department is described in this
part wi th al l possible detai ls. 6uring the course of internship I learned aboutdifferent functions about H practices that include training 7 development+ employee
relations+ performance appraisal. I found that most of the employees were notade'uately trained.
Introduction:
Central background information:
ncorporated in 12#8+ Temasek Holdings is an ,sia investment company
head'uartered in (ingapore. (upported by 1! affiliates and offices in ,sia and -atin
,merica+ Temasek owns a diversified (9150 billion portfolio as at 41 )arch !"1"+
concentrated principally in (ingapore+ ,sia and the emerging economies.
Temasek/s investment themes centre on Transforming *conomies+ :rowing )iddle
Income Populations+ 6eepening omparative ,dvantages and *merging
hampions. Its portfolio covers a broad spectrum of industries; financial services,aa by rating
agencies (tandard 7 Poor/s and )oody/s respectively.
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,s a long?term investor+ we have a stake in the lives and well?being of our fellow
men. @e recognise that social+ environmental and governance factors can impact
the larger community as well as the long?term sustainability of companies and
businesses.
@e actualise our commitment as a responsible corporate citi%en by supporting efforts
that build people and communities through education+ healthcare and research< build
bridges between peoples through deeper understanding and friendship< build better
governance through a culture of integrity and e$cellence< and rebuild lives and
livelihoods devastated by major natural disasters.
(ince inception+ we have committed almost (91 billion over the last decade to fund
research institutions+ scholarships and other public good beneficiaries+ of which
(9A"" million was endowed to the Temasek Trust in )ay !""#. Temasek Trust
independently oversees the management of endowments and gifts.
Company background
NIB Bank -imited started as N6-?II Bank -td. which was incorporated in )arch
!""4 as a public limited company. It started operations in Cctober !""4 when all assets+
liabilities+ rights and obligations of the former National 6evelopment -easing
orporation DN6-E and Pakistan operations of II Bank were amalgamated with and
into the Bank with a paid up capital of s.1.!bn. In ,pril !""8 the Pakistan operations of
redit ,gricole Indosue% were also amalgamated with and into NIB. In )arch !""A
Temasek Holdings of (ingapore ac'uired !A= shareholding in NIB Bank+ through Bugis
Investments. This shareholding was further enhanced to over #"= in 3une /"A following
an increase in NIB/s paid up capital to s 4.8 bn. NIB Bank has since grown rapidly
from a base of ! branches in !""4 to 8A in the 8th 'uarter of !""#+ with a
corresponding increase in its assets and deposits base.
NIB Bank/s vision is to rank amongst the top A banks in the country. Therefore towards
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the end of 3une !""# it ac'uired majority shares of PII with the aim of merging PII
and its commercial banking subsidiary PII ommercial Bank -imited DPB-E into
NIB. The ac'uisition was financed through the country/s largest private sector rights
issue+ with resultant increase in NIB/s paid up capital to s.!!." bn. The PII
ac'uisition bought with it another subsidiary FPII ,)F and an affiliate FPII
InsuranceF.
NIB already has a shareholding in N,,+ an ,sset )anagement ompany D,)E
whose shareholders also include National Bank of Pakistan and ullerton und
)anagement ompany< thus NIB :roup&s asset management business has also
increased+ while it has diversified into the insurance business as well.
The legal merger of PII 7 PB- into NIB took place on 6ecember 41+ !""#+ once all
regulatory approvals were in place. NIB Bank continues to be led by Ghawaja I'bal
Hassan+ supported by four business heads and ten business enabling function heads.
The merger resulted in a vastly e$panded network of !8" branches and total assets of
s 1#0.0 bn on merger date. NIB has the second highest paid up capital of s. !5.8 bn
amongst banks and ranks number # in terms of distribution network. )erger synergies
include lower cost deposits+ enhanced customer service delivery channels and overall
improved efficiencies. These help provide a competitive edge in the face of increasing
competition in the banking sector. Temasek Holdings continues to be the largest single
investor in NIB Bank with appro$imately 04= shareholding.
The powerful franchise of the three merged entities has been brought together to form a
much larger and stronger bank to complete in the market place. :oing forward
management is confident that the combined bank will be a top performer delivering a
wide range of financial services through an e$tensive branch network. The asset
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management arms and insurance affiliate are also e$pected to perform well and provide
an attractive dividend stream for NIB.
Company analysis:
Operation analysis:
6irect pay
NIB 6irect Pay is a convenient bill payment and funds transfer facility whereby you can
instruct instant payment of your bills and transfer funds from your NIB bank account at
your own convenience and lu$ury.
Payments are made 'uickly and conveniently+ and you no longer have to track payment
due dates+ wait in long 'ueues or suffer late payment charges. ou can easily pay yourbills or transfer your funds through ,T)s and>or Phone Banking !8 hours a day+ # days
a week. ou can also ensure automatic payment of your bills and transfer of funds from
your NIB bank account by setting up direct debit instructions and specifying your
payment schedule.
etail Banking
,t NIB we believe that people who live and work in pro$imity with you understand your
needs better. Being embedded within your local community+ we are aware of your daily
challenges and are prepared to provide you financial solutions. (o come bank at NIBetail Banking because we know that nobody understands you better than your etail
Banker.
((T*) 7 CP*,TICN( 6II(ICN
,ll the procedural working of bankers is under the administration of this division special
condition is given to activities selected to head office whether reconciliation of ,J6IT 7
*6IT have been done properly a not.
EECT'"4IC TEC&4""-5 6I7I8I"4
, ):T accrual division as the name indicates+ all of the functions+ products and
services related to electronic technology provided by ,skari bank in the function of this
division. including internet banking facilities+ internet banking which with ,BN?,)C
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banks connecting the ,utomated Tilts )achines (ystem D,T)(E on?line banking
system. the automated telephone banking facility called ,skari link.
*lectronic technology division is handling working of all there systems and all of
their payments. now this division is working as project on a e?banking services.
BUSINESS I!ISION
6evelopment of new products+ new policies for the enhancement of profits+ and
elimination of those products+ not attractive to customers+ as well as bringing to light+
those reasons which results in declining sales are the duties of this division.
CO"#$"$%E #&$NIN' I!ISION
orporate banking division is established in 1222+ which plays a significant role ine$panding the banks credit+ portfolio by booking 'uality assets. It allows generating non
funded business which make a useful contribution toward the fee?based income of
bank.
Consumer Banking Sales ( Services
This department provides all sorts of products and services discussed in the Product 7
(ervice.
Collection
This department is located in Garachi Head office for the collection of outstation
che'ues.
!erification
The main work vested into this department is to conduct physical verification of the
loans+ specially the clean loans against which there is no security>collateral received by
the bank. (ince special care is re'uired in disbursing clean facility+ this department has
been designed to deal with this sole responsibility.
The main functions performed by this department are as follow;
K onducts all the correspondence with the potential borrower
K :et their addresses+ telephone numbers and checks their genuineness.
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K eceives information about the client from outside sources.
K inally+ make recommendation whether the loan facility should be sanctioned or not.
)inancial $nalysis
IN!ES%*EN%S
Investments are made by the banks in order to secure themselves and earn some profit
from it. :enerally these investments are done in government securities and shares. NIB
bank invested its money in the following types of securitiesuity
eturn on *'uity measures the amount of Net Income earned by utili%ing each dollar of
Total common e'uity. It is the most important of the LBottom lineM ratio. By this+ we can
find out how much the shareholders are going to get for their shares. This ratio indicates
how profitable a company is by comparing its net income to its average shareholders/
e'uity. The return on e'uity ratio DC*E measures how much the shareholders earned
for their investment in the company. The higher the ratio percentage+ the more efficient
management is in utili%ing its e'uity base and the better return is to investors.
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Interpretation
eturn Cn *'uity ratio is declining from !""8 to !""5 because the bank was e$panding
and progressing and was purchasing more and more assets and establishing more and
more branches over the country so the customers were also increasing. ,s we can see
that the ratio has a great fluctuation in !""5 that is because of merging of PII with
NIB so that the e'uity of PII commercial bank came under the NIB so that&s why in
this year the ratio is the lowest as compared to the other years.
"U#EES IN +++ ,,, +++
=ear -,,. -,,/ -,,0 -,,1 -,,2
Net income 1!!+0"2 1"4+##1 1!A+24# ?852+#02 ?#+8#8+0#2
%otal e>uity 1+404+585 8+!1!+5#A 8+441+5#A 40+8A!+5!! 42+025+A"5
"OE ratio 5.25224= !.80412= !.2"#!!= ?1.484A#= ?".1554=
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Retrn On Deposits
This ratio shows how much return is earned in relation to the total deposits. The formula
is;
"U#EES IN +++ ,,, +++
=E$" -,,. -,,/ -,,0 -,,1 -,,2
#rofit
after
%axation
1!!+0"2 1"4+##1 1!A+24# ?852+#02 ?#+8#8+0#2
eposits 1"+085+A#" !!+AA8+!#8 4"+A00+A8" 110+0#1+!12 1"8+A50+10#
"atio ".0A= ".04= ".88= ?".A5= ?1".14=
Interpretation
,s we can see from the above calculations that the trend of the ratio is decreasing from
the year !""8 to !""5. The return on deposits in !""8 is 0A percent while it&s 04 percent
in !""A and ".88 percent in !""0 while it has gone down to ?".A5 percent in !""# which
shows total loss in this year while there in !""5 we can see that NIB bank suffered huge
losses and the ratio is ?1".14 percent.
.
Earnin% Per S&are' EPS:
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The portion of a company/s profit allocated to each outstanding share of common
stock. *arnings per share serve as an indicator of a company/s profitability. *arnings
per share are generally considered to be the single most important variable in
determining a share/s price. It is also a major component used to calculate the price?to?
?uman "esource $nalysis:
Training Programs for *mployees
Talent 6evelopment and Training by Human apital
Cptimi%ation :roup DHC:E
The Talent 6evelopment unction was formulated at the beginning of 8th 'uarter !""#
within HC: to develop the potential of our workforce through skill > technical trainings
aimed at enhancing the workforce performance in relevant areas. This would enable
NIB to deliver on its business proposition of providing 'uality banking e$perience to our
valued customers. (ince its inception the Talent 6evelopment function has arranged+
organi%ed and delivered the following major training initiatives:
Cycles of Change
The ycle of hange DCE training program rollout was conducted by I'bal ,li+ ,li
Noman+ Bushra Ghilji and (yed Naveed?ul?afar from )arch to 3une !""5 for around
11"" participants. Participants comprised of countrywide )) branch employees. This
8>A day program is geared towards inculcating a deeper understanding of )) banking
functions+ adding intrinsic value to all the individual communities that the NIB branch
network serves within the )) segment. It also introduces a relationship oriented
banking proposition while at the same time imparting basic product and front?end
operational knowledge.
Performance Management
The Performance )anagement training program was conducted countrywide by 3awed
,usaf and Ivan 3ohns during )arch !""5 for around 4A0 participants. This training
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program aimed at getting members of all the three merged entities together on one
platform in order to institute a unified system of performance management for NIB+
based on the same measuring tools and standards to be followed for assessing+
evaluating and managing staff.
Professional Grooming
The program on Professional :rooming was conducted by Bushra Ghilji from 3uly to
Cctober!""5 for around 22 participants. The objective of this training program is to
enable employee&s to identify and practice preferred grooming skills and business
eti'uette in the workplace enhancing self?confidence and encouraging positive thinking
to help with image building of NIB.
General Banking Training Program
:eneral Banking Training Program rollout was conducted by the Institute of Bankers
Pakistan DIBPEfor 4A0 employees from November to 6ecember !""#.This two day
training program was based on fresh concepts in various general banking areas such as
bankers& obligation to customer+ duty confidentiality+ different aspects of account
opening and operations+ details of inward>outward clearing process etc.
Cther than the above+ various training programs have been conducted by both in?
house trainers as well as e$ternal trainers.
In !""5 NIB has trained A45" employees in various disciplines resulting in 1!!"" plus
man days of training. *mployee development will continue to be priority in NIB and staff
is encouraged to attend programs as and when they are announced.
Fraud awareness training
)raud #revention Initiatives
Jpgraded version of Lraud Prevention PolicyM has been uploaded at NIB after
approval from BC6.
):&s surprise branch visits to counter any misconduct > discrepancies.
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(pecial emphasis on the high risk areas of branches.
Transaction monitoring practice in places prevention against account
takeover cases.
uture Investments on *arly @arning systems for raud 6etection.
)onthly vigilance of the (mall 7 )edium *nterprises and ommercial.
Employee Involvement programs
, participative process that uses the entire capacity of employees and is designed to
encourage increase commitment to the organi%ation success. *mployee involvement
programs include the following.
Participative management
epresentative Participation
Ouality circles
*mployee (tock Cwnership Plans.
@e asked the 'uestion from the employees to what e$tant you and your colleagues feel
that you can make decisions and solve problems without checking with your managers
Basically this 'uestion is related to participative management that is one of the types of
employee&s involvement program to increase the involvement of employee in decision
making process Participative program are also very helpful to increase the moral high
and productive of the employee. In participative management employees are the trusted
by the management and also increase the management confidence on their employees.
Participation increases commitment to decision. *mployees are less likely to undermine
a decision at the time of implementation if they share in making that decision and
participative management makes employees job more interesting and meaningful to
them and participative management increased productivity+ improved 'uality and
reduced costs.
)onthly>uality circlesare conducted where all the 'uality issues are addressed
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ensuring 'uality in all aspects.
Employee@s *otivation
The process that accounts for an individual+ intensity+ direction and
persistent efforts towards attaining a goal.
"eAard systems:
The only way employees will fulfill your dream is to share in the dream. eward systems
are the mechanisms that make this happen. FHowever+ reward systems are much more
than just bonus plans and stock options. @hile they often include both of these
incentives+ they can also include awards and other recognition+ promotions+
reassignment+ non?monetary bonuses De.g.+ vacationsE+ or a simple thank?you.
@e asked the 'uestion related to rewards that how rewards motivate employees in NIB
Bank and we found that there are different kinds of rewards NIB Bank gives to their
employees which are as follows:
ash Bonuses
Promotions
)ake team leader
Increment in salaries
$lloAances like 9)uel alloAance4 mobile alloAance
@e found one very different kind of reward in NIB Bank that they motivate their
employees whose performance is not up to the mark by giving them the salaries
e'uivalent to the market value of the any other employee of same rank so as to
motivate their employee.
Employees Satisfaction &evel
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SO% $nalysis
Strengts:
Being the emerging bank in Pakistan it is highly recogni%ed all over Pakistan and
it is very well known among its customers.
NIB Bank has a huge amount of Branches all over Pakistan where other banks
still can not be able to provide their services and that is a huge bonus point for the bank
The bank has huge amount of assets.
The bank is involved in different investing activities where there is a huge amount
of output available for the bank that bank can use for its growth.
NIB Bank has a very senior and dedicated work force as well as young and
creative staff which is a very big asset for the bank.
NIB Bank has an edge over other local banks+ as it was the first privati%ed bank.
The (tate Bank of Pakistan has restricted the number of branches that can be opened
by foreign banks+ an advantage that NIB Bank capitali%es because of its e$tensive
branch network.
*ight years after starting+ NIB Bank is now in a consolidation stage designed to
lock in the gains made in recent years and prepare the groundwork for future growth.
NIB Bank looks with confidence at year !""4 and beyond+ making strides
towards fulfillment of its mission+ Fto become the preferred provider of 'uality financial
services in the country with profitability and responsibility and to be the best place to
workF.
(ea)nesses
@ith the strengths the Bank has also some weaknesses which are as under
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Though NIB Bank installed computer yet the system has not totally shifted on
computer. )anual procedure is still there hence computer facility is not fully availed. It
should be fully availed and system should be fully computeri%ed.
, lot of productive time is wasted by the staff in unproductive pursuits and tea
and lunch breaks are got voluntarily e$tended and the time spent in corridors+
courtyards+ depends on the staff will. This tendency of late must be eliminated which
reflect adversely on the image of the institution and has posed a serious problem.
It should not be like that a person who may be a very good worker but
possessing lack of managerial capabilities should be posted as manager. But as second
place in command or some heavy working department wished persons together with
managerial 'ualities and manners in the same fashion should be posted and placed as
manager.
People have to wait for re?cashing their che'ues for about 1" to 1! minutes+
which is not good for the reputation of bank.
It is human nature one goes behind reward and incentives while and try to avoid
from punishment. -ikewise in commercial institution like bank this system be introduced
with full force means active smart+ educated skilled+ self spoken and well versed staff
personal+ should be reward and appreciates+ while on the other hand la%y+ lethargic+
heard+ rough dealers and ill mannered must be warned penali%ed and punishes
Opportnities
The bank has a lot of opportunities which includes
(ince the Bank has an e$tensive networks of branches so if the bank can be able
to computeri%e all of its branches then it can be able to capture the market more
efficiently
The bank has already a huge amount of customers by providing better and better
services to their e$isting customers+ but word of mouth can also be helpful in increasing
the number of customers to have a competitive advantage over its growing number of
competitors.
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(ince the Bank is earning a lot of profit per annum so by increasing the
employee&s salaries and providing incentives the Bank can produce more loyal
employees that can increase the productivity.
T&reats
@ith opportunities the Bank has also some threats which includes
6ue to increasing number of foreign banks in Pakistan which offer a very
attractive package for their employees the very key employees of the bank are more
likely to resign which is a very major threat.
Not all branches are computeri%ed neither providing ,T) services and no online
banking and the customers demand for these services is increasing day by day so Bank
should computeri%e all its branches.
,t some places+ the NIB Bank -imited is over?employed. which is causing over
e$penditure
Environmental analysis:
Industry and market analysis:inancial (ector in Pakistan possesses a wide spectrum of financial institutions
?ommercial banks+ speciali%ed banks+ national savings schemes+ insurance
companies+ development finance institutions+ investment banks+ stock e$changes+
corporate brokerage houses+ leasing companies+ discount houses+ micro?finance
institutions and Islamic banks. They offer a whole range of products and services both
on the assets and liabilities side. inancial deepening has intensified during the last
several years but the commercial banks are by far the predominant players accounting
for 2" percent of the total financial assets of the system.
,mong the commercial banks+ 1! foreign and !" domestic banks together hold 5"
Percent of the banking system assets ? a feat that is unparalleled among developing
countries. oreign banks enjoy the same facilities and same access as the domestic
banks and there is no preferential treatment for domestic institutions. Jnlike many
countries+ foreign banks can have 1"" percent ownership+ can open their branches or
establish local subsidiary with full ownership. oreign companies are also provided level
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playing fields as they can raise finances of all types and tenures from the domestic
banking system
Banks
Banks are financial intermediaries. The role of a financial intermediary is to sell its ownobligations and to buy the obligations of others. By endowing its obligations with
attractive features+ an intermediary can sell its obligations at a higher price than it haste
pay for the obligations it buys. Cr to say the same thing in a different fashion+ it can
market its obligations at a lower interest rate than it can command the obligations it
buys. The spread between the interest rate it pays on its own obligations and the one it
receives on the obligations of other e$penses of doing business must then be deducted.
The net profit after these other deductions represents the return to the shareholders for
their participation in the activity of a financial intermediary
/Bank is an institution transacting the business of accepting+ for the purpose of lendingor investment+ of deposits of money from the public+ repayable on demand or otherwise+
and withdraw able by cheea'ues draft order or otherwise and includes any post office
saving bank./
There are different kinds of banks+ i.e. central bank+ commercial banks+ e$change
banks+ industrial banks+ etc. but for our purpose it will suffice to consider only central
and commercial banks.
#rofitability of Banking Sector
Profitability of the banking system continues to be impressive+ largely emanating fromthe persistent growth in high?yield earning assets and e$panded business volumes.
Banking sector turned profitable in !""!. Their profits continued to rise for the ne$t five
years and peaked to s 58.1 D91.1 billionE billion in !""0. ,part from !""4 when profits
were mainly generated through capital gains+ the banks& net earnings growth in rest of
the years after !""4+ were primarily driven by core business activities.
Net interest income of the !! listed banks increased by 12 percent to s !"0.0 billion+
attributable to stable spreads observed during the years along with a 1# percent growth
in advances that was spurred by banks& lending for circular debt and commodity
operations.
Jnfortunately in !""5+ Profitability of Pakistan&s banking sector declined sharply+ owing
to multiple reasons+ reflecting the deteriorating economic conditions of the country.
Profits of !! listed banks+ which have so far announced their results+ declined by !1
percent to s A" billion in !""5 from s 08 billion in !""#. The !! banks represent 20
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percent of the sector&s market capitali%ation and constitute 5! percent of the overall
industry&s total assets.
*aDor product lines:
C"EI% C$"8
Cne of the credit facility arranged by the ,skari for the benefits of the customers is
called credit card. it has no concern with operation of accounts but facilities the small
financial needs of clients like shopping of goods and or any short term financing. *ven
with %ero balance in account credit card must be used.
)inimum payment of A= is to be submitted otherwise after 8A days of utili%ation of
credit per month != interest is charged.
There are two types of credit card issued.
1E (ilver.
!E :old.
$ certain amount is to be paid before issuance8
(I-* range from sQ!A""" ? 15"+""".
:C-6 range from sQ!"""+ """ ? above
,nnual fee of rs !""" charged from silver and rs 4A"" charged from gold card.Cne of
the re'uirement holder of credit card is that he should be account holder. :ovt officers+
private organi%ation officers+ ,rmy officers+ and entrepreneurs can avail this opportunity.
If a person is in a ,rmy + he should attach the copy of salary certificate I6 card+account statement and three photographs and in case of non payment his salary
is blocked.
rom :ovt officers+ grade 1# or above+ fill information of dept+ recommendation
letter by department+ or NC as well as copy of (. I6 card+ account statement
and photographs are to be attached with application form.
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If a person is in a private sector+ then he should be getting a salary of 1A""" dr
above+ and alt the above documents are also attached with credit card
application.
or a business man+ it is re'uired that he should maintain healthy for about si$
months in his account and provide the photo copy of balance sheet showing
good turn over+ recommendation letter form other bank+ if running his account
there also+ I6 card copy+ account statement and three photographs his reputation
is also confirmed from market.
ON+&INE B$NIN'8
NIB bank limited believe that information technology will play a decision role in
competitive edge in the market the bank ensures to become the symbol of e$cellence
by providing better customer services+ through the use of state of art of technology 8
It is the consistent policy of bank to make ma$imum use of technology so is fully
e'uipped to provide innovative and highly sophisticated technology based products and
services.
In 1225 the bank further improved its online communication by installing the fault
tolerant life keeper to ensure real time communication< ink and inter branch on?line
banking system for the benefit and greater convenience of their customers.
NIB bank has a largest communication network in banking industry in Pakistan which
helped in boarding the customer base.
,s customers find it easy to proceed their transactions sitting at one corner of country to
the other corner. The clients can shift their amount from one branch of ,skari to other+
their che'ue can be cashed+ they can make deposit+ can draw the money also through
on?line banking availing 'uick and speedy service for his urgent re'uirement.
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IN%E"NE% SE"!ICES:
In pursuance of ,skari+s 'uest to provide the most modern services to its customers+ it
has started internet through its website
Initially non?financial banking services such as balance in'uiry+ statement of account+
even photocopy of statement can also be drawn. ,B- is the first bank in the Pakistan
to provide the means of remotely accessing certain banking services through Internet.
@hich have otherwise been made available by the banks to its customers by traditional
means.
$%* C$"
This facility of automatic teller machine was firstly developed in *urope and ,merica in
120"&s now it has been introduced in Pakistan also within different international banks.
,skari commercial bank is the first in private sector which< started providing this facility.
Bahawalpur branch of ,skari issues ,T) cards. But automatic teller machine is not still
installed however hopes to be there in future.
Cn the basis of cash in ,>+ ,T) card issued. There is no re'uirement of minimum
balance. It is a debit card+ and cash with its use. Cn the basis of ,T) no credit facility is
given. The amount up to which you are eligible+ can only be withdrawn+ ,T) card can
bee used through ,BN ,)C and national bank of Pakistan+ as these banks have
agency arrangement with ,skari . or the issuance of ,T) car+ an application is to able
submitted to remittance dept incharge officer+ he forward it to head office which after
making+ sends ,T) cards to respective branch within 1"?1A days. Then operational
manager with the help of which this can be utili%ed gives pin code.
'roAt rate of entire industry:
The growth rate of the banking sector achieved during last few years is not sustainable.
The era+ in which low rate of returns to depositors+ high banking spread and huge loan R
loss provisions+ will not last long. The bonan%a of large remittances from abroad may
also not continue for an indefinite period. In any case+ the present rate of domestic
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savings is just not enough for sustaining the :6P growth rate of even si$ per cent. To
increase the rate of savings+ the policies of banking sector will have to be restructured
which would significantly reduce its profitability.
In case of a major e$ternal shock+ the remittances from e$patriates may slow down+ the
rupee will depreciate at a faster pace+ flight of capital will re?emerge and foreigne$change reserves may evaporate in no time. In such an eventuality+ the inflation rate
would go up which would enhance the cost of production. The industries would become
un?competitive and many industries will close down. , larger number of banks&
advances would therefore+ become stuck?up. ,ll this could pose serious risks for the
banking sector. This needs immediately attention of the banks and (BP.
Pakistan&s banking sector has shown resilience to the weak macroeconomic
environment even though it e$perienced a drop down in deposit
Pakistan has been ranked 48 out of A! countries in the @orld *conomic orum&s first
inancial 6evelopment eport+ which was released in Pakistan through the
ompetitiveness (upport und D(E in 6ecember+ !""5.
The report is a comprehensive analysis of financial systems and capital markets in A!
countries that e$plores key drivers of financial system development and economic
growth in developing and developed countries and serves as a tool by which countries
can benchmark themselves and establish priorities for financial system improvement.
Pakistan&s Banking sector turned profitable in !""!. Their profits continued to rise for
the ne$t five years and peaked to s 58.1 D91.1 billionE billion in !""0.
,rthur Bayhan+ hief *$ecutive of the ompetitiveness (upport+ told the media; LI am
very happy to see that financial system in Pakistan is well reformed and competitive vis?
S?vis ,sia and *urope. Pakistan is ranked ahead of the ussian ederation D4AE+
Indonesia D45E+ Turkey D42E+ Poland D81E+ Bra%il D8"E+ Philippines D85E and Ga%akhstan
D8AE.M
The Jnited (tates narrowly edged the Jnited Gingdom to take the top position in the
inancial 6evelopment Inde$. The Jnited Gingdom was second while hina ranked !8
and India 41.
The inancial 6evelopment Inde$ is based on three main pillars R actors+ Policies and
Institutions+ inancial Intermediation and apital ,vailability and ,ccess. These are
further divided into sub R pillars.
Jnder actors+ Policies and Institutions pillar+ Pakistan ranks 82th in institutional
environment+ A"th in business environment and 4#th in inancial (tability. In the
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inancial Intermediation Pillar Pakistan ranks !Ath in banks+ 8!nd in non banks and
1#th in inancial )arkets. Jnder apital ,vailability and ,ccess+ Pakistan ranks 44rd.
Indicators showed that in business environment Pakistan had development advantage
in ost to *$port+ ranking 0th+ ost of closing business Ath.
In inancial (tability hange in eal *ffective *$change rate ranked !"th+ *$ternal debt
to :6P 1"th+ re'uency of banking crises 1st+ stability inde$ 1Ath.
In corporate governance Pakistan ranked at the very top in shareholder rights inde$+
18th in strength of investor protection.
In the Non banks pillar+ Pakistan ranked 2th in the eal growth of direct insurance
premiums. In e'uity market movement Pakistan ranked at the top again in e'uity market
turnover.
Competitor analysis
&ist of maDor competitor:K ,tlas Bank+ Garachi
K Bank ,lfalah+ Garachi
K Bank ,- Habib+ Garachi
K Barclays Bank+Garachi
K aysal Bank+ Garachi
K Habib Bank+ Garachi
K Habib )etropolitan Bank
K H(B Bank -td
K 3( Bank
K G,(B Bank
K )B Bank -imited
K ,skari commercial bank
*arket sare
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This piece will focus on the performance of commercial banks listed on Garachi (tock
*$change DG(*E. The data relates to (eptember 11+ !""5 and have been taken from
6aily Ouotations (heet of the Garachi (tock *$change D:uaranteeE -td.
E))ICIENC=%ES%*OE&
The following nine points have been used to test the performance of listed ommercial
Banks in Pakistan;
1. )arket (hare
!. Paid up apital
4. Par alue
8. Historical :rowth
A. Turnover
0. )arket apitali%ation
#. (hare in :6P of Pakistan
5. )arket Price ompared to Par alue
2. 6istribution as eturn
*$"E%S?$"E
Total number of companies listed on G(* was 0A# against !A number of commercial
banks listed on G(*. This represents only 8=. If commercial banks are to be
populari%ed as one of important Instrument of inance+ it is advisable to increase its
share through strategic move by stakeholders.
#$IU#C$#I%$&
-isted paid up capital of G(* was s. #12 billion. Cut of this+ a sum of s. !11 billion
related to listed commercial banks. Based on this+ its share in the G(* total paid upcapital was !2=. oncerted efforts are needed to increase paid up capital by
establishing more and more listed commercial banks in Pakistan.
#$"!$&UE
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Par value of each listed ommercial Bank was s. 1". This+ in today&s time+ is too
small. In future+ par value may be raised to at least s. 1"" per share.
?IS%O"IC$&'"O%?
The following bo$ captures the position relating to historical growth of listed commercial
banks in Pakistan;
Box No8 3Historical :rowth of -isted ommercial Banks on G(*
=ear Number F1221?122A 11 881220?!""" "1 "8Total 3- .2
!""1?!""5 14 A!Total -/ 3,,
rom the above bo$+ it would appear that the development of listed commercial bank
has been very slow?around 1.8#= ommercial Bank per annum.
%U"NO!E"
6uring 3anuary?,ugust+ !""5 D5 monthsE G(* had a total turnover of s. 41 billion.
,gainst this+ share of listed commercial banks was only s. #.5 billion. This represents
!A.!=. This shows high level of activity.
*$"E%C$#I%$&IG$%ION
G(* market capitali%ation was s. !+528 billion. ,gainst this+ total market capitali%ation
of commercial banks was s. #00 billion?representing a share of !#=. This represents a
good number.
S?$"EIN'#
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Total :6P of Pakistan was J( 9 10" billion. (hare of G(* listed companies was 9 45
billion and the share of listed commercial banks was 0.4= only.
*$"E%#"ICECO*#$"E%O#$"!$&UE
Cne of the ,cid Test for checking the financial health of a company is to compare the
par value with the ruling market price. Based on this+ 24= listed commercial banks were
above their par value. ,ccordingly+ this represents healthy position which needs to be
developed on sustainable basis in future also. Cnly 5= commercial banks were 'uoted
below par.
IS%"IBU%ION$S"E%U"N
6istribution to shareholders is another important indicator. Based on our analysis+ Bo$
No. ! presents the position;
Box No8 -,nalysis of 6istribution as eturn
#articulars -,,2 FNo 6istribution as 6ividend !1 216istribution as 6ividend "! "2Total -5 3,,
our listed commercial banks declared bonus shares. ive announced right shares to
e$isting shareholders.
,ll commercial banks were not in a position for full distribution as 21= of these did not
announce any dividend to the shareholders.
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'oals and Strategies
They are committed to the development of the markets in which we operate and to
making a positive contribution to the societies where we live and work 8
@ith more than three billion people currently estimated to lack access to the banking
services re'uired to support economic activity we are working to provide access to
finance that will help overcome the barriers to development.
Cne of the ways that we are contributing to greater financial inclusion is to stimulate
grassroots economic development in the markets within our geographic footprint.
(tandard hartered encourages the growth of the microfinance industry by working
with microfinance institutions D)IsE and providing them with support and technical
assistance to build capacity and become financially sustainable+ commercial
businesses.
@e are in a strong position to meet our !""0 linton :lobal Initiative target of
providing 9A"" million of credit to )Is within five years+ with more than half the
commitment achieved by the end of !""5.
omplementing this effort+ we continue to lead the growth of the Islamic finance
industry in many of our markets. Cur Islamic finance products and services+ in both
onsumer and @holesale Banking+ are (hariah?compliant. In !""5+ we established
our first fully?owned Islamic finance subsidiary+
In 6ecember !""5+ at the inaugural linton :lobal Initiative+ ,sia+ (tandard
hartered committed to a women&s empowerment programme to enhance financial
literacy+ financial planning+ investment and capacity building for women owners of
small businesses. @e aim to reach A+""" women in the region by !"11.
%ecnology analysis
To meet the challenges of 1!1st century+ we are paying particular attention to thedevelopment of information technology.
In this regard+ the bank continued its semphasis on employing the latest technologicaltools to improve our operating and customer services. ,B- is the Ist bank to have
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established countrywide communication network based on ast and radio modernstechnology. This communication network has enabled the bank to provide on line+ real?time banking facilities to its customers+ presently at 11 different cites for the country+which is being e$panded to cover other cities also.
The online communication system allows the nearest convenient branch irrespective ofwhere their account placed. This on line banking facility has also been made mostsophisticated due to high?speed electronic transfer of signatures+ for verificationpurposes throughout the country.
$dvanced tecnological products and services
,utomatic Teller )achines D,T)E and ,T) cards have been the biggest innovations
that have simply changed the way people today are now making their personaltransaction. @ith ,T) cards+ people can take out money from their accounts at any
time+ from any bank that they want to+ at their convenience.
,T) cardholders can take money out of their accounts+ from any U1 link& network
,T)+the largest ,T) network of the country. Cther ,T) networks include U)net& and&
irrus&. Today all banks are members of U1 link&+ while most of them are members of
)net and irus.
Internet Banking is another major technological product introduced by different banks of
Pakistan. @ith the help of internet banking+ customers with the convenience of their own
personal computers can transfer money from their accounts+ view their balances and a
lot more.
()( and Phone Banking is another major advancement in the products and services
introduced by banks. Telephone banking can be done !8>#+ with the help of banking
assistants+ while ()( banking can be done at the customer&s convenience
$utomation of operational tasks
Technical advancements have also impacted the daily operations of banks in Pakistan.
Cnline transfer of money between branches has increased the efficiency of e$change of
money between different account holders of the same bank.
(imple tasks such as balance in'uiry and bank statements have become as easy as a
click Cf a button with highly sophisticated information systems. ,ll banks today have
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their own information systems that they can use in almost all 6epartments like clearing+
account opening+ car leasing and remittances.
In today&s contemporary business+ critical and timely decision making is a must and
important too. Today&s bank use sophisticated software&s that not only help in
operations but also improves decision making by providing different reports+ which canproduced at different periods of time+ that can help employees at every level of the
banks administration.
Innovation
ON+&INE B$NIN'
,skari commercial bank limited believe that information technology will play a decision
role in competitive edge in the market the bank ensures to become the symbol of
e$cellence by providing better customer services+ through the use of state of art of
technology.
It is the consistent policy of bank to make ma$imum use of technology so is fully
e'uipped to provide innovative and highly sophisticated technology based products and
services.
In 1225 the bank further improved its online communication by installing the faulttolerant life keeper to ensure real time communication
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balance in'uiry+ statement of account+ even photocopy of statement can also be drawn.
NIB is the first bank in the Pakistan to provide the means of remotely accessing certain
banking services through Internet. @hich have otherwise been made available by the
banks to its customers by traditional means.
Brief on te department Aorked during internsip and specificcustomers in different
countries
-ist of work and assignments I was assigned during my internship are listed and
e$plained below
,ccount opening of a new recruit
).I.( of (B
-. and guarantees
How to catch a fake degree
,rranging Lkids at work placeM
Interviews and some of important 'uestion to ask in an interview
*$it interviews
$ccount opening of a neA recruit:
)y internship started in the days in which H? department was recruiting 6(s for
different branches in the north region. (o 1sttask my supervisor gave me was to help
new recruits to fill the account opening form and to give them a pamphlet about
(tandard chartered bank.
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The guidelines and pre?re'uisites of account opening were instructed to me. (ome
guidelines are listed below;
Photocopy of NI
4 passport si%e pictures
No cutting
The permanent address should match the address written on NI
rossing the void portion
*8I8S of SCB:
The management information system H people were using was made on )icrosoft
e$cel
.when I asked them they told me that the head'uarters uses the speciali%ed software
but in Islamabad we use only *$cel sheets+ which was pretty surprising for me because
there were controlling a big region with simple e$cel software.
I worked on these e$cel sheets for the data entry for new recruit. ,fter that a printout
was taken and was attached with the other documents+ which were then sent to the
head'uarters for the offer letter.
&8C ( 'uarantee:
I mostly spent my 5 weeks in H?r department but I was given an opportunity to sit with
finance personnel for a day. He told me many things related to advances and (B
policies regarding it.
-etter of credit
:uarantee
&etter of credit:
, binding document that a buyer can re'uest from his bank in order to guarantee that
the payment for goods will be transferred to the seller basically+ a letter of credit gives
the seller reassurance that he will receive the payment for the goods. In order for the
payment to occur+ the seller has to present the bank with the necessary shipping
documents confirming the shipment of goods within a given timeframe. It is often used
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in international to eliminate risks such as unfamiliarity with the foreign country customs+
or political instability.
Bank 'uarantee:
, guarantee from a lending institution ensuring that the liabilities of a debtor will be met+in other words+ if the debtor fails to settle a debt+ the bank will cover it.
%ips for verifying a egree:
6uring my internship+ my supervisor gave me some good tips for checking a degree and
he showed me some degrees and their validity.
(ome of the tips for verifying the a degree are given below
ont style check
There are some hidden signatures behind and on the front side of the degree
Paper 'uality
,bove these tips+ a person can be judged on the basis of interviews and some
'uestions related to his area of study.
This is scb H? policy now that they send degrees back to the universities and get them
verified directly.
ids at Aork place:
6uring summer days+ (B arranges a small festivity for employee&s kids to come and
enjoy the work place for a day+ so for that they needed some ideas and arrangements
for the kids.
This work was fun because we had to arrange some good meals+ magician+ and
different activities for kids to enjoy at work place
There was also a limited budget to stay in. it was around rs.10+ """
IntervieAs and >uestions:
I actually myself never conducted any interviews but I was there at the time of the
interviews .my supervisor use to tell me the reasons of asking some 'uestions and what
are the interpretations for those answers would be
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(ome were very basic 'uestions like name+ address+ and previous work e$perience+
'uestions about family and what cousins+ uncles and other relatives do.
Exit intervieAs:
The biggest assignment I got was to conduct the e$it interviews of people who alreadyleft and due to some reason their e$it interviews was not taken+ so there was pressure
from higher authorities to give them e$it interviews report.
6uring this assignment I had to get around 4A $?personnel of (B+ first of all I got my
hands on the directory of branches of (B and contacted their respective branch and
got the numbers.
(econdly+ my job was to contact them and conduct an interview+ 'uestions were given
to me for the sake of interviews.
It was time taking assignment but at the end I actually completed it before my internshipended.
This report of $?personnel never have been made in the past record+ I feel proud in
contributing some of my skills for NIB
Identification of main problemindings
They should hire and place new staff as soon as possible to overcome theirworkload.
They should open branches at least in each district in Pakistan.
They should open foreign branches to compete multinational banks which are
becoming a threat for them
,skari commercial bank should try to arrange more lockers for which increased
demand.
Vtelegraphic transfer system should be computeri%ed
They must have 'uick arrangement to overcome technical faults in computer by
hiring a professionalism.
Branch premises must be e$panded
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Though ,skari has been very successful in its foreign trade business but still the
inland business in small and it must adopt strategies to project itself in the circle
of foreign banks.
There must be a separate marketing department for devising marketing
strategies. ,s this is the era of marketing.
Conclusion
The NIB bank in the year !""8+ !""A and !""0 is showing positive ratios while the bank
profitability decreased and even it suffered huge losses due to the ac'uisition of PII
and PB- during the years !""# and !""5. This is because of huge provisions against
the obligations of PII and PB-. These provisions were made by the proper notice
from the (tate Bank of Pakistan as this was mandatory for the NIB bank.
The NIB bank although made a profit of ! billion during the years !""# and !""5 but it
was veiled by the huge provision. NIB bank made for about 2 billion of provisions in
!""5. *$penses were also increased during these two years and the earnings were not
enough to cover these e$penses. (imilarly the total assets also increased as NIB bank
ac'uired the prescribed banks so there was a huge problem of managing these assets.
(econd reason but an indirect reason for the losses in !""# and !""5 is the recession+
which affected almost all the world&s economic systems. Thus all the banks in Pakistan
as well as NIB bank were affected by this economic crisis.
NIB bank&s managers should properly manage assets by understanding the basic
principals of management and by implementing them properly. They should use the
resources optimally. They should also rythemate such a marketing campaign that
promotes the bank and create value of the bank in the minds of its customers.
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6uring my internship t raining I gathered in formation regarding how a
successful bank operational aspects decorticated with the practical.
I found my internship training a very rewarding e$perience. The training
was benef ic ia l because i t hel pf ul me to aware a rea l l if e wo rk ingenvironment.
(o far my learning is concerned< al l the employees at branch were 'uite
cooperat ive. They helped me to understand the act iv i t ies of a bank to
possible e$tent . Their good at t i tude gave me more conf idence to learn
more and to ask if I have any 'uery in my mind. Besides their ever going
act ivi ties they never get i rr i tant by my 'uest ioning. I had made an honest
efferent to present the working 7 operation of Bank in simplest way.
I feel p leasure that I have real ly gained a lot dur ing 0 weeks 7 enjoyed
working with e$perienced cooperative 7 intell igent staff.
Is a good Crgani%at ion in the way that anybody can jo in i t for his> her
lon g? ter m ca ree r. Cve ra ll wo rkin g en viro nme nt is c om fo rta ble .
)anagement of branch cares a lot of i ts employees and considers them as
the ,sset of bank. Behavior of senior e$ecut ive of bank is very pol i te and
they are caring about the individual&s career and their growth.
However management is very demanding about the targets but good
reward at the achievement of assigned targets is awarded.
NlB Bank managers should properly manage assets by understanding the basic
principals of management and by implementing them properly. They should use the
resources optimally. They should also erythematic such a marketing campaign that
promotes the bank and create value of the bank in the minds of its customers.
"ecommendations
S&orta%e of Staff:
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,lmost in all branches of NIB Bank the problem of(hortage Cf (taff is very common.
There are only few employees who are the be all and end all of the whole branch
resulting in burden of work. Basically the main idea behind it is that whenever there is
shortage of staff in any organi%ation it always result in lot of work and also boots up the
destructiveness as well because people working over there feel like that they can do
whatever they feel like so are least bothered about the rules and regulations as
implemented by the head office and mostly it results in corruption.
Staff Is Not A*e!ate+" Traine*:
(taff in almost all branches of NIB Bank is not ade'uately trained with the
contemporary era. Basically NIB Bank is from the very beginning+ is pioneer of new
products including ,T)s+ )obile Banking and Cnline banking as well but as they
developed the new systems and products in order to satisfy the customers want they
didn&t get their staff trained in relation with those innovations.
Others
, lot of productive time is wasted by the staff in unproductive pursuits and tea and
launch breaks are got voluntarily e$tended and the time spent in corridors+ depends on
the staff will. This tendency of late must be eliminated which reflect adversely on the
image of the institution and has posed a serious problem.
No periodic increase on salaries of employees.
O,era++ S%%estions For I-pro,e-ent
rom the 'uantum of the profit and its financial data it can easily judged that after
privati%ation is performing well. Its NIB Bank deposits are growing day?by?day and so is
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profitability. The controlling body is responsible for the productive performance of the
bank.
)olloAing are my observation and suggestion to improve te efficiency for te
development of te economy8
Intro*.e Varios Profita/+e In,est-ent S.&e-es
, big portion of the home remittance is sent by Pakistan working capital through
NIB Bank. ,s we know a big portion of this amount is wasted purchasing of lu$uries.
The people motivated to save money by offering the deposit through various investment
schemes. The rate of profit should increase 1= or != than the other banks and it would
be profitable step for bank.
Trainin% Staff
(taff turnover particularly of trained staff result in financial and other losses. The
amount spent by the bank on employment+ induction and training of an outgoing officer
constitutes to beat till another officer should ready prove his work. The e$odus of bank
officer in the past has worsened the situation.
Cange %e Nature Of ork
)ost of the bank employees are sticking to one seat only with the result that theybecome master of one particular job and loose their grip on other banking operation. In
my opinion all the employees should have regular job e$perience all out?look towards
banking. The promotion policy should be adjusted.
Refres&er Corses
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efresher courses for the staff are most important in any international organi%ation. ,ll
the employees should have these courses according to their re'uirement. oreign
e$perts can also be called for this purpose.
Spe.ia+ Trainin% In A/roa*
*very year some of the employees should be sent for training to other countries and
employees from other branches should be brought here. (ome more reading material
should be provided the purpose should be to educate the employees with the advance
studies in their field. The employees should be provided the opportunities to attend and
participate in seminars and lectures on banking.
Incentive %o Employees
Bank should give some more incentive to its employees in order to remove the conflict
between lower and higher officers and should try to improve the working condition of the
bank.
Co-pter S"ste-
Though installed computer yet the NIB Bank system has not totally shifted on computer.
)anual procedure is still there hence computer facility is not fully availed. It should be
fully availed and system should be fully computeri%ed.