NHS Staff Survey Results - 2018 › media › 157290 › 29b_-_staff_survey...NHS Staff Survey 2018 Results - Themes Staff Survey centre have been making more changes this year and

Prepared by

NHS Staff Survey Results - 2018

Lyndsay Duggan, OD Co-ordinator

Our main Goals for 2018 were to:

1. Increase employee engagement score

2. Engage staff in taking responsibility and accountability for the survey

3. Exceed last year’s completion percentage

NHS Staff Survey 20182018 Goals

• Launched in June 2018

• 27 Champions across the Trust

• Minimum one champion representing each directorate / department

NHS Staff Survey 2018What is new for 2018 – Staff Survey Champions

The Staff Survey 2018 went live on 19th September 2018 and closed 30th November 2018

49% of NEAS employees completed the online survey!

NHS Staff Survey 2018Introduction

NHS Staff Survey 2018

NHS Staff Survey 2018Staff Engagement Score

2017 6.45

20186.55

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NEAS Engagement Score – Increases to 6.55 out of 10

Presenter

Presentation Notes

Overall the staff engagement score has increased to 6.55 out of 10

NHS Staff Survey 2018Staff Survey 2018 completion rate

2016

1149 = 49%

2017

1327 = 54%

2018

1204 = 49%

0

200

400

600

800

1000

1200

1400

201620172018

Presenter

Presentation Notes

Although we have shown a dip in the number of employees completing the survey from last year we have still sustained that improvement since 2016. The national staff survey centre changed the exemption criteria this year. Last year we were allowed to remove any staff who, during the live survey….. Started a long term absence Left the Trust This year the only ones who were removed were those who commenced the above before the first reminder (which was one week into the live survey) This equated to around 100 members of staff which would have taken us back up to nearer the 54% Also, we had full electronic survey this year, previous to this we had a mix of paper and electronic.

The results have been put into 10 different themes this year and have been categorised as follows:

• Best • Average• Worst

NEAS have been categorised the BEST Ambulance Trust for 7 out of 10 themes!

NHS Staff Survey 2018Results - Themes

Presenter

Presentation Notes

Staff Survey centre have been making more changes this year and have grouped them into themes and categorised them into, best, average and worst. We are BEST for 7 out of 10 themes!

Themes Best Average Worst NEAS

Equality, diversity and inclusion 8.7 8.4 8.0 8.6 (Above average)

Health and Wellbeing 5.3 5.0 4.5 5.3 (Top)

Immediate Managers 6.9 6.2 5.3 6.6 (Above average)

Morale 5.8 5.7 4.9 5.8 (Top)

Quality of Appraisals 5.3 4.6 3.9 5.3 (Top)

Quality of Care 7.8 7.4 7.0 7.8 (Top)

Safe environment - Bullying and Harassment 7.6 7.3 6.9 7.6 (Top)

Safe environment - Violence 9.0 8.8 8.2 8.9 (Above average)

Safety Culture 6.5 6.2 5.8 6.5 (Top)

Staff Engagement 6.5 6.2 5.7 6.5 (Top)

NHS Staff Survey 2018Results – Themes

Highlighted in green are the themes where NEAS have scored top performing Ambulance Trust in the UK

Presenter

Presentation Notes

Health and Wellbeing Morale Quality of Appraisal Quality of Care Safe environment – Bullying and Harassment Safety Culture Staff Engagement

NEAS – Highest scores

for 2018


NHS Staff Survey 2018Questions – NEAS top five positive results

201695.4%

201794.3%

201895.4%

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10

20

30

40

50

60

70

80

90

100

Org.

If you are concerned about unsafe clinical practice, would you know how to report it?

How does this compare with other Ambulance Trusts

• The best performing trust (96.3%)• The average Trust (94.4) • The worst performing trust (92.1%)

Presenter

Presentation Notes

We have come back up to 95.4% this year and are just below the best ambulance trust in the UK at 96.3.

100%

78%

100% 95% 97%94% 93%

79%

94% 95% 93%99%

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100

Org. Chief Exec Finance andRes

MedicalServices

Operations Quality andSafety

Strat, Transfand Per

20172018

NHS Staff Survey 2018Results – Directorate comparison

If you are concerned about unsafe clinical practice, would you know how to report it?


In the last 12 months have you personally experienced discrimination at work from patients / service users, their relatives or other members of

the public?


• The best performing trust (6.5%)• The average Trust (12.2%) • The worst performing trust

(20.2%)

10% 8% 7%0

10

20

30

40

50

60

70

80

90

100

201620172018

Presenter

Presentation Notes

Since 2016 we have continuously improved by 2.4% We still have a bit of work to do to become the best performing trust but we are well above the average which is 12.2%

7%0%

6%0% 0% 0%

8%0% 1%

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MedicalServices



20172018


In the last 12 months have you personally experienced discrimination at work from patients / service users, their relatives or other members of the public?

201611.8% 2017

9.4%20188.6%

0

10

20

30

40

50

60

70

80

90

100



• The best performing trust (7.8%)• The average Trust (11%) • The worst performing trust (13.8%)

In the last 12 months have you personally experienced discrimination at work from manager / team leader or other colleagues?

Presenter

Presentation Notes

We have increased in this area by 0.8% We still have work to do to become the best ambulance trust in the UK but we are heading in the right direction with only another 0.8% to go!

9% 8%13%

5%9%

5%9%8%

0% 3% 0%8%

24%

8%

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MedicalServices



20172018


In the last 12 months have you personally experienced discrimination at work from manager / team leader or other colleagues?

201689.4%

201790.4%

201891.2%

0

10

20

30

40

50

60

70

80

90

100



• The best performing trust (91.5%)

• The average Trust (87.1%) • The worst performing trust

(84.8%)

I feel that my role makes a difference to patients and service users

Presenter

Presentation Notes

We are doing amazing in this area we continue to increase year on year and only missed out on being the top performing ambulance trust by 0.3%

90%100%

85%94% 91%

79% 76%

91%82%

74%

92%87%

83%

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20172018


I feel that my role makes a difference to patients and service users

201645.8%

201748%

201852.4%

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10

20

30

40

50

60

70

80

90

100



• The best performing trust (57%)• The average Trust (42.7%) • The worst performing trust

(39%)

My manager supported me to receive training, learning and development

Presenter

Presentation Notes

This question is based around appraisal and our employees receiving the training that has been highlighted. We are 9.7% above average in this area and at 52.4% not far behind the top performing trust.

87%81%

90%86%

92% 92%92%100% 96%

83%91%

84%

100%

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20172018


My manager supported me to receive training, learning and development

NEAS – The bottom FIVE

scores for 2018


NHS Staff Survey 2018Questions – NEAS bottom five results

201690.8%

201793.0%

201892.4%

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10

20

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80

90

100


• The best performing trust (89.8%)• The average Trust (92.2%) • The worst performing trust

(94.1%)

“ 60% of respondents said they felt under pressure to come to work when feeling unwell. Of those, 92% said that they put themselves under pressure

to come to work.”

Presenter

Presentation Notes

60% of staff answered yes to 11d – In the last three moths have you ever come to work despite not feeling well enough to perform your duties? If they answered YES then they were asked “have put themselves under pressure to come to work” The lower score is the better score for this question. At 92.4% this is very high but we are not the worst performing and the best is only sitting at 89.8%.

92% 92%100% 95%93%

100%

87%

100%93%

87%

97%

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20172018


“ 60% of respondents said they felt under pressure to come to work when feeling unwell. Of those, 92% said that they put themselves under pressure to come to work.”

201619.7%

201719.8%

201819.8%

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10

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60

70

80

90

100

NHS Staff Survey 2018 Questions – NEAS bottom five results

Senior Managers act on staff feedback


• The best performing trust (31.5%)• The average Trust (22.3%) • The worst performing trust (15.4%)

Presenter

Presentation Notes

We have stayed the same since last year on this question. At 19.8% we are below average and only 4.4% ahead of the worst performing Trust

21%

38%

23% 21% 19%

37% 34%

23%

53%

39%

26%20%

34%30%

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20172018

NHS Staff Survey 2018 Results – Directorate comparison

Senior Managers act on staff feedback

201618.1%

201719.4%

201821.2%

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10

20

30

40

50

60

70

80

90

100


Senior Managers here try to involve staff in important decisions


• The best performing trust (33%)• The average Trust (22.1%) • The worst performing trust (17.3%)

Presenter

Presentation Notes

Staff involvement is something that is on the agenda this year for action. We are currently below average and 3.9% in front of the worst performing trust

20%

33%28%

21% 18%

47%

28%23%

47%

36%32%

22%28% 27%

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20172018


Senior Managers here try to involve staff in important decisions


I am involved in deciding on changes introduced that affect my work area / team / department



201628.8%

201725.7%

201828.6%

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100

Presenter

Presentation Notes

Leading on from the previous slide – Staff feeling involved in their day to day work team Below average by 0.7% with a lot of work to do to catch up to the best performing trust at 43.2%

27%

69%

47%53%

21%

74%

58%

31%

87%

66% 63%

24%

62% 63%

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20172018


I am involved in deciding on changes introduced that affect my work area / team / department

201625.7%

201725.3%

201825.4%

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Communication between senior management and staff is effective

Presenter

Presentation Notes

Again, communication across trust is still in the actions area for improvement. We have increased by only 0.1% since last year Still, we are below average

27%

46%

29%21%

42%

32%28%

40%45%

26% 26%

38%

29%

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20172018


Communication between senior management and staff is effective

FIVE Significantly improved scores for 2018


Question 2017 2018 Increased / Reduced (%)

I am able to meet all the conflicting demands on my time at work? 38% 44% 6%

There are enough staff in this organisation for me to do my job properly 26% 32% 6%

The team I work in often meets to discuss the team’s effectiveness 28% 33% 5%

How satisfied are you with the recognition that I get for good work? 39% 44% 5%

In the last 12 months have you experienced MSK injuries as a result of work activities? 42% 38% 4%

NHS Staff Survey 2018Significant Improvements

NEAS do not have any significant deteriorations scores for 2018.

NHS Staff Survey 2018Significant Deteriorations

Presenter

Presentation Notes

This year we do not have an deteriorations which is great, but we still have lots of work to do to improve our scores.

NEAS

NWAS

WMAS

SCAS

IOW

SECASLAS

EMAS

EEAS

SWASYAS

NHS Staff Survey 2018Recommendations for Action

• Continue to implement the health and well-being strategy to improve wellness at work

• Further reduce incidents of harassment bullying and abuse

• Continue to encourage employees to report incidents, accidents and near misses

• Continue to improve communication between senior managers and all staff.


• Harness staff ideas for service improvement

• Involve staff increasingly in decision-making or change that affects their work and provide regular feedback

• Increase flexible working opportunities


• All reports Directorate and Departmental reports have been distributed

• Staff Survey Champions will be analysing results with their nominated senior lead

• Gathering the data and ideas for improvement from their colleagues

• Generating action plans

• Sharing and implementing ideas

NHS Staff Survey 2018What happens next?

/North East Ambulance Service/North East Ambulance Service

© Copyright 2017 North East Ambulance Service NHS Foundation Trust

www.neas.nhs.uk/North East Ambulance Service @NEAmbulance

NHS Staff Survey Results - 2018 › media › 157290 › 29b_-_staff_survey...NHS Staff Survey 2018 Results - Themes Staff Survey centre have been making more changes this year and

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