NHS Bromley CCG - NHS Staff Survey Results · This benchmark report for NHS Bromley CCG contains results for themes and questions from the 2019 NHS Staff Survey, and historical results

NHS Bromley CCG

2019 NHS Staff Survey

Benchmark Report

2019 NHS Staff Survey Results – NHS Bromley CCG

ContentsIntroduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Theme results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Theme results – Trends . . . . . . . . . . . . . . . . . . . . . . . . . 8

Equality, diversity & inclusion . . . . . . . . . . . . . . . . . . . . . 9

Health & wellbeing . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Immediate managers . . . . . . . . . . . . . . . . . . . . . . . . . 11

Morale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Quality of appraisals . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Quality of care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Safe environment - Bullying & harassment . . . . . . . . . . . . . . 15

Safe environment - Violence . . . . . . . . . . . . . . . . . . . . . . 16

Safety culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Staff engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Team working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Theme results – Detailed information . . . . . . . . . . . . . . . . . . 20

Equality, diversity & inclusion . . . . . . . . . . . . . . . . . . . . . 21

Health & wellbeing . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Immediate managers . . . . . . . . . . . . . . . . . . . . . . . . . 24

Morale . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Quality of appraisals . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Quality of care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Safe environment - Bullying & harassment . . . . . . . . . . . . . . 32

Safe environment - Violence . . . . . . . . . . . . . . . . . . . . . . 33

Safety culture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Staff engagement . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Team working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Question results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Your job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Your managers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Your health, well-being and safety at work . . . . . . . . . . . . . . . 85

Your personal development . . . . . . . . . . . . . . . . . . . . . . . 115

Your organisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Background details . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Workforce Equality Standards . . . . . . . . . . . . . . . . . . . . . . . 152

Workforce Race Equality Standard (WRES) . . . . . . . . . . . . . . . 154

Workforce Disability Equality Standard (WDES) . . . . . . . . . . . . . 159

Appendices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169

A – Response rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

B – Significance testing - 2018 v 2019 theme results . . . . . . . . . . 173

C – Tips on using your benchmark report . . . . . . . . . . . . . . . . 174

D – Additional reporting outputs . . . . . . . . . . . . . . . . . . . . 180

2

Introduction

The structure of this report

Introduction Theme results Question resultsWorkforceEquality

StandardsAppendices

This benchmark report for NHS Bromley CCG contains results for themes and questions from the 2019 NHS Staff Survey, andhistorical results back to 2015 where possible. These results are presented in the context of the best, average and worst results forsimilar organisations where appropriate.

Please note: q1, q10a, q19f, q23d-q28a and q29-q31b are not benchmarked because these questions ask for demographic orfactual information.

Full details of how the data are calculated are included in the Technical Document, available to download from our results website.

Introduction

Using the report

Organisation details

Overview

Trends

Detailed information

Your job

Your managers

Your health, well-being and safety atworkYour personaldevelopmentYour organisation

Background details

Introduction

Workforce RaceEquality Standard(WRES)Workforce DisabilityEquality Standard(WDES)

Response rate trends

Significance testing ofthemesTips on actionplanning andinterpreting resultsAdditional reportingoutputsProvides a brief introduction

to the report, including thegraphs used throughout.

The ‘Organisation details ’page contains key informationabout the organisation’s surveyand its benchmarking group.

The eleven themes providea high level overview of theresults for an organisation.

The ‘Detailed information’sub-section contains

the question results thatfeed into each theme.

Results from all questions,structured by the

questionnaire sections.

Shows data required forthe NHS Staff Surveyindicators used in the

Workforce Equality Standards.

‘Signicance testingof themes ’ contains

comparisons for the 2019and 2018 theme scores. 3

http://www.nhsstaffsurveyresults.com/

Using the report

Key features

Question number and text(or the theme) specifiedat the top of each slide

Question-level results are alwaysreported as percentages; the meaningof the value is outlined along the axis.

Themes are always on a 0-10pt scalewhere 10 is the best score attainable

Colour coding highlights best / worstresults, making it easy to spot questions

where a lower percentage is better – in suchinstances ‘Best’ is the bottom line in the table

Number of responsesfor the organisation

for the given question

Tips on how to read, interpret and usethe data are included in the Appendices

Slide headers are hyperlinked throughout the document. ‘2019NHS Staff Survey Results’ takes you back to the contents page

(which is also hyperlinked to each section), while the rest of the texthighlighted in bold can be used to navigate to sections and sub-sections

‘Best’, ‘Average’, and ‘Worst’ refer to thebenchmarking group’s best, average and worst results

Keep an eye out!

4



Completed questionnaires 68

2019 response rate 75%

Survey details

Survey mode Online

Sample type Census

2019 NHS Staff Survey

This organisation is benchmarked against:

2019 benchmarking group details

Organisations in group:

Median response rate:

No. of completed questionnaires:

NHS Bromley CCG

See response rate trend for the last 5 years

CCGs

66

83%

8,340

5

Theme results

NHS Bromley CCG

2019 NHS Staff Survey Results

2019 NHS Staff Survey Results > Theme results > Overview

Equality,diversity &inclusion

Health &wellbeing

Immediatemanagers

Morale Quality ofappraisals

Qualityof care

Safeenvironment- Bullying &harassment

Safeenvironment

- Violence

Safety culture Staffengagement

Teamworking

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 9.8 8.8 8.8 8.3 7.9 8.9 9.6 10.0 8.2 8.5 8.2

Your org 9.3 6.3 7.4 5.7 5.5 7.6 8.7 10.0 7.2 6.9 6.9

Average 9.4 6.7 7.4 6.2 5.7 7.0 8.8 10.0 6.9 7.0 6.8

Worst 8.4 5.5 6.1 5.2 4.9 6.2 7.9 9.8 6.2 6.2 5.8

Responses 67 68 68 63 55 38 65 67 66 68 67

7

Theme results – Trends

NHS Bromley CCG


2019 NHS Staff Survey Results > Theme results > Trends > Equality, diversity & inclusion

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 10.0 10.0 9.9 9.8

Your org 9.4 9.0 9.3 9.3

Average 9.4 9.3 9.3 9.4

Worst 7.8 8.0 7.5 8.4

Responses 69 67 71 67

9

2019 NHS Staff Survey Results > Theme results > Trends > Health & wellbeing

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.1 8.5 7.8 8.8

Your org 6.4 6.4 6.4 6.3

Average 6.9 6.7 6.5 6.7

Worst 5.0 4.9 5.6 5.5


10

2019 NHS Staff Survey Results > Theme results > Trends > Immediate managers

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.4 8.8 8.5 8.8

Your org 7.7 7.4 7.6 7.4

Average 7.4 7.2 7.3 7.4

Worst 6.2 6.0 6.1 6.1


11

2019 NHS Staff Survey Results > Theme results > Trends > Morale

2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.3 8.3

Your org 6.3 5.7

Average 6.1 6.2

Worst 4.9 5.2

Responses 71 63

12

2019 NHS Staff Survey Results > Theme results > Trends > Quality of appraisals

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 7.8 7.6 7.2 7.9

Your org 5.5 5.1 6.1 5.5

Average 6.0 5.9 5.7 5.7

Worst 4.0 3.8 4.5 4.9


13

2019 NHS Staff Survey Results > Theme results > Trends > Quality of care

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.0 8.2 8.1 8.9

Your org 6.8 7.1 6.8 7.6

Average 7.0 6.9 6.9 7.0

Worst 5.9 5.7 5.8 6.2


14

2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Bullying & harassment

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 9.9 9.8 9.8 9.6

Your org 9.3 9.1 9.1 8.7

Average 8.9 8.8 8.8 8.8

Worst 7.1 7.2 7.5 7.9


15

2019 NHS Staff Survey Results > Theme results > Trends > Safe environment - Violence

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 10.0 10.0 10.0 10.0

Your org 10.0 10.0 10.0 10.0

Average 10.0 10.0 10.0 10.0

Worst 9.7 9.7 9.7 9.8


16

2019 NHS Staff Survey Results > Theme results > Trends > Safety culture

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.4 8.2 7.9 8.2

Your org 7.1 7.1 7.0 7.2

Average 7.1 7.0 6.9 6.9

Worst 5.9 5.7 6.0 6.2


17

2019 NHS Staff Survey Results > Theme results > Trends > Staff engagement

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.4 8.5 8.2 8.5

Your org 7.4 7.2 7.1 6.9

Average 7.2 7.1 7.1 7.0

Worst 5.6 5.8 6.3 6.2


18

2019 NHS Staff Survey Results > Theme results > Trends > Team working

2016 2017 2018 2019

Scor

e (0

-10)

0

1

2

3

4

5

6

7

8

9

10

Best 8.0 8.4 8.1 8.2

Your org 7.0 6.9 6.8 6.9

Average 7.0 6.9 6.9 6.8

Worst 5.5 5.3 5.8 5.8


19

Theme results – Detailed information

NHS Bromley CCG


2019 NHS Staff Survey Results > Theme results > Detailed information > Equality, diversity & inclusion 1/2

Q14Does your organisation act fairly

with regard to career progression /promotion, regardless of ethnicbackground, gender, religion,

sexual orientation, disability or age?

Q15aIn the last 12 months have you personally

experienced discrimination at workfrom patients / service users, their

relatives or other members of the public?

Q15bIn the last 12 months have you

personally experienced discriminationat work from manager / teamleader or other colleagues?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

40

50

60

70

80

90

100

Best 100.0% 100.0% 100.0% 100.0%

Your org 90.7% 87.5% 83.0% 86.4%

Average 87.8% 85.6% 82.7% 86.2%

Worst 42.9% 50.0% 45.2% 60.7%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

1

2

3

4

5

6

7

8

9

Worst 5.7% 6.1% 6.0% 8.2%

Your org 1.4% 3.1% 0.0% 0.0%

Average 0.4% 0.8% 1.2% 1.1%

Best 0.0% 0.0% 0.0% 0.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

5

10

15

20

25

Worst 25.0% 20.4% 23.1% 16.0%

Your org 7.2% 10.6% 5.7% 9.0%

Average 4.7% 5.9% 6.5% 5.0%

Best 0.0% 0.0% 0.0% 0.0%21

2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 1/2

Q5hThe opportunities for

flexible working patterns

Q11aDoes your organisation take positive

action on health and well-being?

Q11bIn the last 12 months have you

experienced musculoskeletal problems(MSK) as a result of work activities?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

30

40

50

60

70

80

90

100

Best 94.1% 94.1% 92.6% 95.7%

Your org 59.4% 51.4% 61.1% 46.3%

Average 74.9% 73.5% 74.0% 75.9%

Worst 36.5% 36.1% 45.0% 46.3%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

Best 80.6% 77.8% 83.8% 82.6%

Your org 46.8% 40.9% 35.7% 40.3%

Average 42.1% 37.3% 30.3% 33.1%

Worst 10.9% 7.6% 10.7% 11.9%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

5

10

15

20

25

30

35

Worst 31.0% 32.0% 30.2% 29.2%

Your org 21.7% 22.9% 23.2% 22.1%

Average 16.1% 16.7% 19.2% 18.2%

Best 3.2% 3.3% 6.6% 6.5%

22

2019 NHS Staff Survey Results > Theme results > Detailed information > Health & wellbeing 2/2

Q11cDuring the last 12 months have you feltunwell as a result of work related stress?

Q11dIn the last three months have you ever come to work

despite not feeling well enough to perform your duties?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

Worst 54.8% 52.9% 56.8% 49.0%

Your org 27.9% 24.3% 28.2% 35.3%

Average 29.6% 35.2% 37.8% 35.3%

Best 7.7% 10.8% 18.8% 4.3%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

10

20

30

40

50

60

70

Worst 67.3% 66.7% 66.7% 64.5%

Your org 59.4% 55.7% 52.1% 52.9%

Average 47.7% 50.8% 50.7% 50.0%

Best 25.0% 26.7% 25.0% 16.7%

23

2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 1/2

Q5bThe support I get frommy immediate manager

Q8cMy immediate manager gives

me clear feedback on my work

Q8dMy immediate manager asksfor my opinion before makingdecisions that affect my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

50

55

60

65

70

75

80

85

90

95

100

Best 93.8% 93.4% 95.5% 91.3%

Your org 80.0% 73.2% 84.7% 74.6%

Average 76.4% 74.6% 76.4% 76.7%

Worst 57.6% 51.0% 55.9% 52.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

45

50

55

60

65

70

75

80

85

90

Best 88.0% 88.9% 87.7% 90.0%

Your org 75.4% 71.4% 74.6% 68.7%

Average 71.3% 70.7% 69.2% 69.2%

Worst 51.6% 49.3% 50.0% 54.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

45

50

55

60

65

70

75

80

85

90

Best 84.3% 88.9% 87.7% 90.0%

Your org 75.4% 64.7% 71.8% 72.1%

Average 69.5% 67.9% 67.6% 67.2%

Worst 44.9% 43.1% 50.0% 47.7%

24

2019 NHS Staff Survey Results > Theme results > Detailed information > Immediate managers 2/2

Q8fMy immediate manager takes a positive

interest in my health and well-being

Q8gMy immediate manager values my work

Q19gMy manager supported me to receivethis training, learning or development

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

45

50

55

60

65

70

75

80

85

90

95

Best 94.3% 93.2% 91.2% 92.0%

Your org 89.9% 82.9% 80.3% 85.3%

Average 79.5% 78.3% 76.6% 77.7%

Worst 65.3% 58.3% 47.1% 60.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

85

90

95

100

Best 92.9% 97.8% 95.4% 91.3%

Your org 86.8% 80.0% 85.9% 82.1%

Average 82.0% 80.0% 79.5% 80.2%

Worst 65.3% 56.0% 58.3% 62.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

10

20

30

40

50

60

70

80

90

100

Best 88.9% 94.1% 83.3% 91.7%

Your org 69.4% 73.3% 66.7% 53.2%

Average 60.5% 56.1% 59.3% 56.9%

Worst 31.0% 18.2% 33.3% 32.6%

25

2019 NHS Staff Survey Results > Theme results > Detailed information > Morale 1/3

Q4cI am involved in deciding on

changes introduced that affect mywork area / team / department

Q4jI receive the respect I deservefrom my colleagues at work

Q6aI have unrealistic time pressures

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

30

40

50

60

70

80

90

Best 83.3% 80.3% 81.5% 87.5%

Your org 67.1% 70.4% 68.1% 47.1%

Average 63.3% 63.0% 62.3% 59.5%

Worst 47.0% 34.0% 43.0% 45.5%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

85

90

95

100

Best 90.2% 95.8%

Your org 76.4% 73.1%

Average 75.7% 74.7%

Worst 57.1% 59.1%

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

0

10

20

30

40

50

60

Best 41.4% 58.3%

Your org 20.8% 32.8%

Average 22.7% 25.6%

Worst 8.0% 6.7%

26


Q6bI have a choice in deciding

how to do my work

Q6cRelationships at work are strained

Q8aMy immediate managerencourages me at work

2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

50

55

60

65

70

75

80

85

90

95

Best 89.4% 91.7%

Your org 70.0% 67.2%

Average 70.5% 72.3%

Worst 50.6% 57.9%

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

10

20

30

40

50

60

70

80

Best 79.3% 79.2%

Your org 64.8% 52.2%

Average 51.3% 52.7%

Worst 16.7% 34.0%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

85

90

95

Best 92.6% 91.7%

Your org 84.5% 79.4%

Average 76.8% 78.7%

Worst 55.6% 62.0%

27


Q23aI often think about

leaving this organisation

Q23bI will probably look for a job at a neworganisation in the next 12 months

Q23cAs soon as I can find another

job, I will leave this organisation

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

5

10

15

20

25

30

35

40

45

50

55

60

Worst 59.0% 44.8%

Your org 30.6% 39.1%

Average 30.4% 29.9%

Best 12.2% 9.4%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

Worst 59.0% 56.0%

Your org 27.8% 37.5%

Average 31.0% 30.0%

Best 12.2% 4.3%

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

5

10

15

20

25

30

35

40

45

50

Worst 47.4% 40.0%

Your org 10.4% 23.4%

Average 19.8% 18.3%

Best 4.8% 2.2%

28

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 1/2

Q19bIt helped me to improve how I do my job

Q19cIt helped me agree clearobjectives for my work

Q19dIt left me feeling that my workis valued by my organisation

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

Best 46.3% 53.8% 45.8% 58.3%

Your org 21.2% 14.5% 32.8% 23.6%

Average 25.2% 22.6% 23.2% 22.5%

Worst 4.8% 11.1% 8.9% 7.5%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

10

20

30

40

50

60

70

80

Best 70.7% 76.9% 54.4% 72.2%

Your org 40.9% 34.5% 44.8% 41.8%

Average 44.6% 42.4% 41.0% 39.5%

Worst 25.0% 18.5% 24.0% 26.5%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

Best 69.6% 69.2% 70.8% 77.8%

Your org 32.3% 27.3% 37.9% 30.9%

Average 37.2% 35.7% 37.5% 37.0%

Worst 21.4% 7.4% 24.5% 20.6%

29

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of appraisals 2/2

Q19eThe values of my organisation were

discussed as part of the appraisal process

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

Best 65.9% 63.5% 71.4% 62.8%

Your org 19.7% 16.4% 34.8% 29.6%

Average 36.7% 30.6% 32.5% 33.5%

Worst 9.8% 12.5% 14.1% 16.2%

30

2019 NHS Staff Survey Results > Theme results > Detailed information > Quality of care

Q7aI am satisfied with the quality of

care I give to patients / service users

Q7bI feel that my role makes a

difference to patients / service users

Q7cI am able to deliver the care I aspire to

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

50

60

70

80

90

100

Best 93.8% 93.8% 100.0% 95.8%

Your org 81.1% 81.6% 80.0% 80.6%

Average 74.0% 74.6% 73.0% 76.0%

Worst 47.4% 51.2% 52.6% 58.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

55

60

65

70

75

80

85

90

95

100

Best 91.3% 92.1% 95.2% 92.5%

Your org 75.9% 88.7% 74.1% 92.5%

Average 78.1% 77.1% 76.7% 77.4%

Worst 64.7% 56.7% 58.6% 60.7%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

20

30

40

50

60

70

80

90

100

Best 82.7% 84.6% 80.0% 91.7%

Your org 55.6% 71.1% 57.1% 68.6%

Average 56.1% 56.1% 54.5% 58.5%

Worst 29.4% 34.1% 30.8% 40.0%

31

2019 NHS Staff Survey Results > Theme results > Detailedinformation > Safe environment - Bullying & harassment

Q13aIn the last 12 months how many

times have you personally experiencedharassment, bullying or abuse at work

from patients / service users, theirrelatives or other members of the public?

Q13bIn the last 12 months how

many times have you personallyexperienced harassment, bullyingor abuse at work from managers?

Q13cIn the last 12 months how many

times have you personally experiencedharassment, bullying or abuse

at work from other colleagues?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

5

10

15

20

25

Worst 21.1% 25.0% 24.1% 22.2%

Your org 5.8% 8.8% 14.1% 10.9%

Average 9.0% 10.0% 9.8% 10.0%

Best 0.0% 0.0% 0.0% 0.0%

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

5

10

15

20

25

30

35

40

45

Worst 42.6% 40.6% 28.8% 23.6%

Your org 6.0% 9.1% 4.2% 13.6%

Average 11.1% 12.9% 13.4% 12.7%

Best 0.0% 0.0% 0.0% 2.3%

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

5

10

15

20

25

30

35

Worst 30.3% 32.6% 28.9% 28.8%

Your org 9.0% 10.4% 8.6% 13.8%

Average 11.3% 12.2% 12.0% 13.8%

Best 0.0% 0.0% 1.8% 0.0%32

2019 NHS Staff Survey Results > Theme results > Detailed information > Safe environment - Violence

Q12aIn the last 12 months how many

times have you personally experiencedphysical violence at work from

patients / service users, their relativesor other members of the public?

Q12bIn the last 12 months how many times

have you personally experienced physicalviolence at work from managers?

Q12cIn the last 12 months how many times

have you personally experienced physicalviolence at work from other colleagues?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

1

2

3

4

5

6

7

8

9

Worst 4.3% 4.9% 8.3% 3.4%

Your org 0.0% 1.4% 0.0% 0.0%

Average 0.0% 0.0% 0.4% 0.6%

Best 0.0% 0.0% 0.0% 0.0%

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

1

2

3

4

Worst 3.4% 2.1% 2.9% 2.3%

Your org 0.0% 0.0% 0.0% 0.0%

Average 0.0% 0.0% 0.0% 0.0%

Best 0.0% 0.0% 0.0% 0.0%

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

1

2

3

4

5

Worst 3.3% 4.7% 2.8% 2.9%

Your org 0.0% 0.0% 0.0% 0.0%

Average 0.0% 0.0% 0.0% 0.0%

Best 0.0% 0.0% 0.0% 0.0%33

2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 1/2

Q17aMy organisation treats staffwho are involved in an error,near miss or incident fairly

Q17cWhen errors, near misses or incidents arereported, my organisation takes action

to ensure that they do not happen again

Q17dWe are given feedback about changes

made in response to reportederrors, near misses and incidents

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

10

20

30

40

50

60

70

80

90

100

Best 90.6% 81.7% 83.6% 93.8%

Your org 52.2% 62.3% 70.0% 52.4%

Average 61.7% 62.1% 65.0% 66.4%

Worst 39.3% 18.8% 38.1% 44.2%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

30

40

50

60

70

80

90

100

Best 96.3% 88.5% 91.5% 92.5%

Your org 69.5% 70.0% 80.6% 69.1%

Average 72.0% 70.0% 71.4% 73.2%

Worst 46.8% 38.1% 50.0% 54.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

20

30

40

50

60

70

80

90

Best 82.1% 76.0% 75.0% 86.8%

Your org 54.4% 54.1% 48.3% 50.0%

Average 53.6% 50.0% 51.8% 51.5%

Worst 33.3% 21.4% 27.3% 29.5%

34

2019 NHS Staff Survey Results > Theme results > Detailed information > Safety culture 2/2

Q18bI would feel secure raising concerns

about unsafe clinical practice

Q18cI am confident that my organisation

would address my concern

Q21bMy organisation acts on concernsraised by patients / service users

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

50

60

70

80

90

100

Best 96.4% 88.3% 96.2% 88.0%

Your org 76.8% 75.7% 63.0% 72.7%

Average 76.7% 74.2% 73.0% 73.6%

Worst 61.7% 46.0% 54.2% 54.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

30

40

50

60

70

80

90

100

Best 96.4% 93.3% 96.2% 90.6%

Your org 69.6% 74.3% 62.5% 74.2%

Average 73.3% 71.1% 66.1% 68.0%

Worst 46.7% 34.0% 42.9% 46.6%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

85

90

95

100

Best 96.4% 96.7% 96.0% 97.8%

Your org 86.8% 91.2% 88.9% 87.7%

Average 80.0% 79.1% 76.0% 76.7%

Worst 54.2% 50.0% 58.9% 57.1%

35

2019 NHS Staff Survey Results > Theme results > Detailed information > Staff engagement – Motivation

Q2aI look forward to going to work

Q2bI am enthusiastic about my job

Q2cTime passes quickly when I am working

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

20

30

40

50

60

70

80

90

100

Best 92.9% 83.3% 85.2% 83.3%

Your org 52.9% 45.1% 52.8% 51.5%

Average 58.4% 56.7% 56.8% 57.6%

Worst 33.3% 29.0% 38.6% 36.0%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

50

55

60

65

70

75

80

85

90

95

Best 92.9% 93.1% 88.9% 88.8%

Your org 71.4% 66.7% 69.4% 70.6%

Average 71.9% 69.7% 70.0% 70.2%

Worst 51.0% 50.8% 54.8% 55.3%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

55

60

65

70

75

80

85

90

95

100

Best 96.4% 96.6% 96.3% 91.7%

Your org 81.4% 81.2% 78.1% 76.5%

Average 79.0% 77.8% 76.4% 76.7%

Worst 62.5% 57.7% 56.9% 62.8%

36

2019 NHS Staff Survey Results > Theme results > Detailedinformation > Staff engagement – Ability to contribute to improvements

Q4aThere are frequent opportunities

for me to show initiative in my role

Q4bI am able to make suggestions

to improve the work ofmy team / department

Q4dI am able to make improvements

happen in my area of work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

85

90

95

100

Best 92.5% 93.3% 91.4% 95.8%

Your org 82.9% 77.5% 73.6% 70.6%

Average 78.0% 77.5% 76.8% 75.8%

Worst 62.0% 52.9% 59.2% 65.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

50

55

60

65

70

75

80

85

90

95

100

Best 95.2% 96.7% 92.6% 95.8%

Your org 85.7% 83.1% 84.7% 85.3%

Average 84.4% 82.8% 82.7% 80.4%

Worst 64.0% 52.9% 66.7% 68.6%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

30

40

50

60

70

80

90

100

Best 89.6% 90.0% 86.4% 91.7%

Your org 70.0% 70.4% 69.4% 70.1%

Average 72.3% 70.2% 69.5% 69.4%

Worst 57.4% 35.3% 55.2% 53.5%

37

2019 NHS Staff Survey Results > Theme results > Detailed information > Staffengagement – Recommendation of the organisation as a place to work/receive treatment

Q21aCare of patients / service usersis my organisation's top priority

Q21cI would recommend my

organisation as a place to work

Q21dIf a friend or relative needed treatment

I would be happy with the standardof care provided by this organisation

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

50

60

70

80

90

100

Best 100.0% 96.7% 92.9% 95.7%

Your org 85.5% 88.4% 86.1% 83.1%

Average 79.2% 76.0% 74.0% 75.0%

Worst 41.7% 43.1% 46.5% 51.9%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

20

30

40

50

60

70

80

90

100

Best 92.3% 87.1% 89.8% 95.7%

Your org 75.4% 66.7% 62.5% 53.8%

Average 67.3% 65.5% 63.8% 65.1%

Worst 22.9% 28.1% 31.6% 29.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

10

20

30

40

50

60

70

80

90

100

Best 87.7% 93.1% 84.6% 88.6%

Your org 60.3% 66.7% 62.0% 50.8%

Average 59.3% 59.4% 59.2% 61.5%

Worst 17.0% 28.7% 32.7% 28.6%

38

2019 NHS Staff Survey Results > Theme results > Detailed information > Team working

Q4hThe team I work in has a set of shared objectives

Q4iThe team I work in often meets to discuss the team's effectiveness

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

50

60

70

80

90

100

Best 91.7% 93.4% 92.3% 93.8%

Your org 72.1% 73.9% 75.0% 68.7%

Average 75.0% 72.7% 70.9% 71.1%

Worst 50.0% 42.3% 50.0% 51.8%

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

40

50

60

70

80

90

100

Best 87.4% 90.0% 87.9% 92.4%

Your org 71.4% 75.7% 67.1% 76.1%

Average 71.8% 69.6% 68.6% 67.0%

Worst 41.4% 41.4% 40.4% 52.3%

39

Question results

NHS Bromley CCG


Question results – Your job

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Your job > Q1 > Doyou have face-to-face contact with patients / service users as part of your job?

2016 2017 2018 2019

% o

f st

aff

that

hav

e co

ntac

t w

ith p

atie

nts

0

10

20

30

40

50

60

70

80

90

100

Your org 50.7% 53.6% 50.0% 47.1%

Average 49.0% 47.5% 46.9% 46.4%


42

2019 NHS Staff Survey Results > Question results > Your job > Q2a > I look forward to going to work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

0

10

20

30

40

50

60

70

80

90

100

Best 92.9% 83.3% 85.2% 83.3%

Your org 52.9% 45.1% 52.8% 51.5%

Average 58.4% 56.7% 56.8% 57.6%

Worst 33.3% 29.0% 38.6% 36.0%


43

2019 NHS Staff Survey Results > Question results > Your job > Q2b > I am enthusiastic about my job

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

0

10

20

30

40

50

60

70

80

90

100

Best 92.9% 93.1% 88.9% 88.8%

Your org 71.4% 66.7% 69.4% 70.6%

Average 71.9% 69.7% 70.0% 70.2%

Worst 51.0% 50.8% 54.8% 55.3%


44

2019 NHS Staff Survey Results > Question results > Your job > Q2c > Time passes quickly when I am working

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

0

10

20

30

40

50

60

70

80

90

100

Best 96.4% 96.6% 96.3% 91.7%

Your org 81.4% 81.2% 78.1% 76.5%

Average 79.0% 77.8% 76.4% 76.7%

Worst 62.5% 57.7% 56.9% 62.8%


45

2019 NHS Staff Survey Results > Question results > Yourjob > Q3a > I always know what my work responsibilities are

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 92.9% 94.1% 92.6% 91.7%

Your org 75.7% 77.1% 76.7% 79.4%

Average 76.0% 77.1% 75.0% 74.3%

Worst 53.3% 53.8% 52.1% 55.6%


46

2019 NHS Staff Survey Results > Question results > Your job > Q3b > I am trusted to do my job

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 95.7% 96.3% 97.8%

Your org 91.4% 88.2% 87.7% 88.2%

Average 88.2% 87.0% 86.3% 87.4%

Worst 71.1% 69.4% 67.3% 76.5%


47

2019 NHS Staff Survey Results > Question results > Your job >Q3c > I am able to do my job to a standard I am personally pleased with

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 91.7% 94.0% 86.9% 100.0%

Your org 82.9% 75.7% 84.9% 86.8%

Average 78.2% 75.7% 76.2% 76.2%

Worst 53.3% 48.0% 60.8% 62.8%


48

2019 NHS Staff Survey Results > Question results > Your job > Q4a> There are frequent opportunities for me to show initiative in my role

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 92.5% 93.3% 91.4% 95.8%

Your org 82.9% 77.5% 73.6% 70.6%

Average 78.0% 77.5% 76.8% 75.8%

Worst 62.0% 52.9% 59.2% 65.8%


49

2019 NHS Staff Survey Results > Question results > Your job > Q4b > Iam able to make suggestions to improve the work of my team / department

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 95.2% 96.7% 92.6% 95.8%

Your org 85.7% 83.1% 84.7% 85.3%

Average 84.4% 82.8% 82.7% 80.4%

Worst 64.0% 52.9% 66.7% 68.6%


50

2019 NHS Staff Survey Results > Question results > Your job > Q4c > I am involvedin deciding on changes introduced that affect my work area / team / department

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 83.3% 80.3% 81.5% 87.5%

Your org 67.1% 70.4% 68.1% 47.1%

Average 63.3% 63.0% 62.3% 59.5%

Worst 47.0% 34.0% 43.0% 45.5%


51

2019 NHS Staff Survey Results > Question results > Your job >Q4d > I am able to make improvements happen in my area of work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 89.6% 90.0% 86.4% 91.7%

Your org 70.0% 70.4% 69.4% 70.1%

Average 72.3% 70.2% 69.5% 69.4%

Worst 57.4% 35.3% 55.2% 53.5%


52

2019 NHS Staff Survey Results > Question results > Your job >Q4e > I am able to meet all the conflicting demands on my time at work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 70.6% 70.0% 77.8% 79.2%

Your org 44.3% 49.3% 44.4% 52.2%

Average 46.1% 45.7% 45.1% 49.2%

Worst 19.4% 19.5% 27.8% 30.0%


53

2019 NHS Staff Survey Results > Question results > Your job > Q4f> I have adequate materials, supplies and equipment to do my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 97.1% 96.4% 92.6% 94.0%

Your org 71.4% 57.1% 66.7% 55.2%

Average 73.4% 70.0% 70.0% 68.6%

Worst 42.7% 38.5% 43.1% 37.5%


54

2019 NHS Staff Survey Results > Question results > Your job > Q4g> There are enough staff at this organisation for me to do my job properly

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 76.6% 69.5% 70.4% 76.1%

Your org 47.8% 46.4% 33.3% 46.3%

Average 43.4% 41.0% 40.8% 43.0%

Worst 16.1% 19.7% 25.0% 16.7%


55

2019 NHS Staff Survey Results > Question results > Yourjob > Q4h > The team I work in has a set of shared objectives

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 91.7% 93.4% 92.3% 93.8%

Your org 72.1% 73.9% 75.0% 68.7%

Average 75.0% 72.7% 70.9% 71.1%

Worst 50.0% 42.3% 50.0% 51.8%


56

2019 NHS Staff Survey Results > Question results > Your job > Q4i> The team I work in often meets to discuss the team's effectiveness

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 87.4% 90.0% 87.9% 92.4%

Your org 71.4% 75.7% 67.1% 76.1%

Average 71.8% 69.6% 68.6% 67.0%

Worst 41.4% 41.4% 40.4% 52.3%


57

2019 NHS Staff Survey Results > Question results > Your job> Q4j > I receive the respect I deserve from my colleagues at work

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 90.2% 95.8%

Your org 76.4% 73.1%

Average 75.7% 74.7%

Worst 57.1% 59.1%

Responses 72 67

58

2019 NHS Staff Survey Results > Question results > Your job > Q5a > The recognition I get for good work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 85.4% 86.7% 89.4% 87.0%

Your org 71.4% 73.2% 66.7% 61.2%

Average 67.5% 68.1% 67.1% 67.4%

Worst 36.7% 37.1% 50.0% 52.8%


59

2019 NHS Staff Survey Results > Question results > Yourjob > Q5b > The support I get from my immediate manager

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 93.8% 93.4% 95.5% 91.3%

Your org 80.0% 73.2% 84.7% 74.6%

Average 76.4% 74.6% 76.4% 76.7%

Worst 57.6% 51.0% 55.9% 52.0%


60

2019 NHS Staff Survey Results > Question results > Yourjob > Q5c > The support I get from my work colleagues

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 96.2% 95.6% 96.3% 95.8%

Your org 90.0% 90.1% 86.1% 85.1%

Average 84.5% 83.3% 81.8% 84.0%

Worst 71.2% 64.2% 63.2% 67.4%


61

2019 NHS Staff Survey Results > Question results > Your job > Q5d > The amount of responsibility I am given

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 91.7% 91.1% 92.6% 93.5%

Your org 73.9% 73.2% 77.8% 74.6%

Average 76.6% 75.6% 74.2% 74.1%

Worst 60.3% 47.1% 52.9% 64.0%


62

2019 NHS Staff Survey Results > Question results > Your job > Q5e > The opportunities I have to use my skills

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 87.5% 86.3% 85.2% 95.8%

Your org 72.9% 71.0% 76.4% 65.7%

Average 69.4% 70.3% 69.7% 70.3%

Worst 52.4% 47.2% 47.9% 58.0%


63

2019 NHS Staff Survey Results > Question results > Yourjob > Q5f > The extent to which my organisation values my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 81.1% 82.9% 85.2% 87.0%

Your org 69.6% 57.1% 52.8% 44.8%

Average 57.0% 56.5% 56.3% 56.6%

Worst 22.4% 25.5% 39.2% 31.8%


64

2019 NHS Staff Survey Results > Question results > Your job > Q5g > My level of pay

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 69.2% 73.3% 81.5% 83.3%

Your org 50.7% 31.0% 48.6% 40.3%

Average 56.5% 54.0% 55.3% 56.9%

Worst 30.2% 27.0% 34.7% 36.8%


65

2019 NHS Staff Survey Results > Question results > Yourjob > Q5h > The opportunities for flexible working patterns

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'S

atis

fied'

/'Ver

y Sa

tisfie

d'

0

10

20

30

40

50

60

70

80

90

100

Best 94.1% 94.1% 92.6% 95.7%

Your org 59.4% 51.4% 61.1% 46.3%

Average 74.9% 73.5% 74.0% 75.9%

Worst 36.5% 36.1% 45.0% 46.3%


66

2019 NHS Staff Survey Results > Question results > Your job > Q6a > I have unrealistic time pressures

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

0

10

20

30

40

50

60

70

80

90

100

Best 41.4% 58.3%

Your org 20.8% 32.8%

Average 22.7% 25.6%

Worst 8.0% 6.7%

Responses 72 67

67

2019 NHS Staff Survey Results > Question results > Yourjob > Q6b > I have a choice in deciding how to do my work

2018 2019

% o

f st

aff

sele

ctin

g 'O

ften

'/'A

lway

s'

0

10

20

30

40

50

60

70

80

90

100

Best 89.4% 91.7%

Your org 70.0% 67.2%

Average 70.5% 72.3%

Worst 50.6% 57.9%

Responses 70 67

68

2019 NHS Staff Survey Results > Question results > Your job > Q6c > Relationships at work are strained

2018 2019

% o

f st

aff

sele

ctin

g 'N

ever

'/'Ra

rely

'

0

10

20

30

40

50

60

70

80

90

100

Best 79.3% 79.2%

Your org 64.8% 52.2%

Average 51.3% 52.7%

Worst 16.7% 34.0%

Responses 71 67

69

2019 NHS Staff Survey Results > Question results > Your job > Q7a> I am satisfied with the quality of care I give to patients / service users

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 93.8% 93.8% 100.0% 95.8%

Your org 81.1% 81.6% 80.0% 80.6%

Average 74.0% 74.6% 73.0% 76.0%

Worst 47.4% 51.2% 52.6% 58.8%


70

2019 NHS Staff Survey Results > Question results > Your job >Q7b > I feel that my role makes a difference to patients / service users

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 91.3% 92.1% 95.2% 92.5%

Your org 75.9% 88.7% 74.1% 92.5%

Average 78.1% 77.1% 76.7% 77.4%

Worst 64.7% 56.7% 58.6% 60.7%


71

2019 NHS Staff Survey Results > Question results > Your job > Q7c > I am able to deliver the care I aspire to

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 82.7% 84.6% 80.0% 91.7%

Your org 55.6% 71.1% 57.1% 68.6%

Average 56.1% 56.1% 54.5% 58.5%

Worst 29.4% 34.1% 30.8% 40.0%


72

Question results – Your managers

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Yourmanagers > Q8a > My immediate manager encourages me at work

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 92.6% 91.7%

Your org 84.5% 79.4%

Average 76.8% 78.7%

Worst 55.6% 62.0%

Responses 71 68

74

2019 NHS Staff Survey Results > Question results > Your managers > Q8b >My immediate manager can be counted on to help me with a difficult task at work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 95.8% 95.1% 94.7% 95.8%

Your org 78.3% 77.1% 84.5% 76.5%

Average 79.1% 78.4% 77.9% 78.5%

Worst 65.3% 60.8% 58.8% 66.7%


75

2019 NHS Staff Survey Results > Question results > Your managers> Q8c > My immediate manager gives me clear feedback on my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 88.0% 88.9% 87.7% 90.0%

Your org 75.4% 71.4% 74.6% 68.7%

Average 71.3% 70.7% 69.2% 69.2%

Worst 51.6% 49.3% 50.0% 54.0%


76

2019 NHS Staff Survey Results > Question results > Your managers > Q8d > Myimmediate manager asks for my opinion before making decisions that affect my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 84.3% 88.9% 87.7% 90.0%

Your org 75.4% 64.7% 71.8% 72.1%

Average 69.5% 67.9% 67.6% 67.2%

Worst 44.9% 43.1% 50.0% 47.7%


77

2019 NHS Staff Survey Results > Question results > Your managers> Q8e > My immediate manager is supportive in a personal crisis

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 97.0% 97.4% 96.5% 92.1%

Your org 92.8% 84.3% 78.9% 86.8%

Average 84.6% 83.3% 83.3% 83.7%

Worst 67.3% 66.7% 61.5% 70.0%


78

2019 NHS Staff Survey Results > Question results > Your managers > Q8f> My immediate manager takes a positive interest in my health and well-being

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 94.3% 93.2% 91.2% 92.0%

Your org 89.9% 82.9% 80.3% 85.3%

Average 79.5% 78.3% 76.6% 77.7%

Worst 65.3% 58.3% 47.1% 60.0%


79

2019 NHS Staff Survey Results > Question results > Yourmanagers > Q8g > My immediate manager values my work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 92.9% 97.8% 95.4% 91.3%

Your org 86.8% 80.0% 85.9% 82.1%

Average 82.0% 80.0% 79.5% 80.2%

Worst 65.3% 56.0% 58.3% 62.0%


80

2019 NHS Staff Survey Results > Question results > Yourmanagers > Q9a > I know who the senior managers are here

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 100.0% 100.0% 100.0%

Your org 100.0% 92.9% 100.0% 94.1%

Average 95.2% 94.7% 93.8% 92.3%

Worst 73.5% 68.6% 71.4% 65.3%


81

2019 NHS Staff Survey Results > Question results > Your managers >Q9b > Communication between senior management and staff is effective

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 89.6% 96.7% 83.7% 84.8%

Your org 53.6% 48.6% 54.9% 66.2%

Average 53.7% 55.1% 47.9% 54.0%

Worst 18.4% 12.6% 19.2% 20.4%


82

2019 NHS Staff Survey Results > Question results > Your managers> Q9c > Senior managers here try to involve staff in important decisions

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 83.3% 93.3% 72.7% 78.3%

Your org 58.0% 54.3% 43.7% 60.3%

Average 47.6% 49.1% 41.9% 50.0%

Worst 22.4% 13.7% 18.0% 24.5%


83

2019 NHS Staff Survey Results > Question results > Yourmanagers > Q9d > Senior managers act on staff feedback

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 87.5% 86.7% 75.0% 80.4%

Your org 60.9% 58.6% 54.3% 51.5%

Average 48.7% 48.3% 44.1% 43.6%

Worst 17.5% 15.7% 17.7% 25.0%


84

Question results – Your health,well-being and safety at work

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Your health, well-beingand safety at work > Q10a > How many hours a week are you contracted to work?

2016 2017 2018 2019

% o

f st

aff

wor

king

par

t-tim

e

0

10

20

30

40

50

60

70

80

90

100

Your org 13.2% 18.6% 18.6% 23.9%

Average 14.6% 14.5% 15.0% 15.2%


86

2019 NHS Staff Survey Results > Question results > Your health, well-beingand safety at work > Q10b > On average, how many additional PAID hours doyou work per week for this organisation, over and above your contracted hours?

2016 2017 2018 2019

% o

f st

aff

wor

king

add

ition

al p

aid

hou

rs

0

10

20

30

40

50

60

70

80

90

100

Worst 24.2% 19.0% 26.9% 13.0%

Your org 6.1% 7.1% 4.3% 4.5%

Average 6.0% 5.7% 6.0% 5.9%

Best 0.0% 0.0% 0.0% 0.0%


87

2019 NHS Staff Survey Results > Question results > Your health, well-beingand safety at work > Q10c > On average, how many additional UNPAID hours do

you work per week for this organisation, over and above your contracted hours?

2016 2017 2018 2019

% o

f st

aff

wor

king

add

ition

al u

np

aid

hou

rs

0

10

20

30

40

50

60

70

80

90

100

Worst 90.0% 86.2% 91.7% 85.0%

Your org 68.7% 72.9% 64.3% 61.8%

Average 72.0% 70.4% 70.5% 68.6%

Best 45.9% 51.1% 46.3% 38.8%


88

2019 NHS Staff Survey Results > Question results > Your health, well-being and safetyat work > Q11a > Does your organisation take positive action on health and well-being?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 80.6% 77.8% 83.8% 82.6%

Your org 46.8% 40.9% 35.7% 40.3%

Average 42.1% 37.3% 30.3% 33.1%

Worst 10.9% 7.6% 10.7% 11.9%


89

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q11b> In the last 12 months have you experienced musculoskeletal problems (MSK) as a result of work activities?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 31.0% 32.0% 30.2% 29.2%

Your org 21.7% 22.9% 23.2% 22.1%

Average 16.1% 16.7% 19.2% 18.2%

Best 3.2% 3.3% 6.6% 6.5%


90

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety atwork > Q11c > During the last 12 months have you felt unwell as a result of work related stress?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 54.8% 52.9% 56.8% 49.0%

Your org 27.9% 24.3% 28.2% 35.3%

Average 29.6% 35.2% 37.8% 35.3%

Best 7.7% 10.8% 18.8% 4.3%


91

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q11d> In the last three months have you ever come to work despite not feeling well enough to perform your duties?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 67.3% 66.7% 66.7% 64.5%

Your org 59.4% 55.7% 52.1% 52.9%

Average 47.7% 50.8% 50.7% 50.0%

Best 25.0% 26.7% 25.0% 16.7%


92

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q11e > Have you felt pressure from your manager to come to work?

This question was only answered by people who responded to Q11d.

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 36.4% 41.2% 34.6% 30.0%

Your org 15.4% 17.9% 18.9% 19.4%

Average 13.0% 16.0% 16.3% 16.1%

Best 0.0% 2.4% 3.9% 0.0%


93

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q11f > Have you felt pressure from colleagues to come to work?


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 41.7% 33.3% 38.1% 42.1%

Your org 5.1% 7.7% 10.8% 22.2%

Average 13.3% 15.5% 15.9% 17.2%

Best 0.0% 0.0% 0.0% 0.0%


94

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q11g > Have you put yourself under pressure to come to work?


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 100.0% 100.0% 100.0% 100.0%

Your org 95.0% 94.9% 94.6% 88.9%

Average 95.5% 96.0% 96.4% 94.8%

Best 72.2% 81.8% 75.0% 85.0%


95

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety atwork > Q12a > In the last 12 months how many times have you personally experienced physical

violence at work from patients / service users, their relatives or other members of the public?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

10

20

30

40

50

60

70

80

90

100

Worst 4.3% 4.9% 8.3% 3.4%

Your org 0.0% 1.4% 0.0% 0.0%

Average 0.0% 0.0% 0.4% 0.6%

Best 0.0% 0.0% 0.0% 0.0%


96

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q12b >In the last 12 months how many times have you personally experienced physical violence at work from managers?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

10

20

30

40

50

60

70

80

90

100

Worst 3.4% 2.1% 2.9% 2.3%

Your org 0.0% 0.0% 0.0% 0.0%

Average 0.0% 0.0% 0.0% 0.0%

Best 0.0% 0.0% 0.0% 0.0%


97

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q12c > In the last 12 months how many times

have you personally experienced physical violence at work from other colleagues?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

viol

ence

0

10

20

30

40

50

60

70

80

90

100

Worst 3.3% 4.7% 2.8% 2.9%

Your org 0.0% 0.0% 0.0% 0.0%

Average 0.0% 0.0% 0.0% 0.0%

Best 0.0% 0.0% 0.0% 0.0%


98

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety atwork > Q13a > In the last 12 months how many times have you personally experienced harassment,bullying or abuse at work from patients / service users, their relatives or other members of the public?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

10

20

30

40

50

60

70

80

90

100

Worst 21.1% 25.0% 24.1% 22.2%

Your org 5.8% 8.8% 14.1% 10.9%

Average 9.0% 10.0% 9.8% 10.0%

Best 0.0% 0.0% 0.0% 0.0%


99

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q13b > In the last 12 months how many times haveyou personally experienced harassment, bullying or abuse at work from managers?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

10

20

30

40

50

60

70

80

90

100

Worst 42.6% 40.6% 28.8% 23.6%

Your org 6.0% 9.1% 4.2% 13.6%

Average 11.1% 12.9% 13.4% 12.7%

Best 0.0% 0.0% 0.0% 2.3%


100

2019 NHS Staff Survey Results > Question results > Your health, well-beingand safety at work > Q13c > In the last 12 months how many times have you

personally experienced harassment, bullying or abuse at work from other colleagues?

2016 2017 2018 2019

% o

f st

aff

sayi

ng t

hey

expe

rienc

ed a

t le

ast

one

inci

dent

of

bully

ing,

har

assm

ent

or a

buse

0

10

20

30

40

50

60

70

80

90

100

Worst 30.3% 32.6% 28.9% 28.8%

Your org 9.0% 10.4% 8.6% 13.8%

Average 11.3% 12.2% 12.0% 13.8%

Best 0.0% 0.0% 1.8% 0.0%


101

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work >Q13d > The last time you experienced harassment, bullying or abuse at work, did you or a colleague report it?

2017 2018 2019

% o

f st

aff

sayi

ng t

hey,

or

a co

lleag

ue, r

epor

ted

it

0

10

20

30

40

50

60

70

80

90

100

Best 69.2% 68.8% 76.9%

Your org 45.5% 64.3% 42.9%

Average 39.2% 44.4% 41.3%

Worst 14.3% 0.0% 16.7%

Responses 11 14 14

102

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q14 > Does your organisation act fairly with regard to career progression /

promotion, regardless of ethnic background, gender, religion, sexual orientation, disability or age?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 100.0% 100.0% 100.0%

Your org 90.7% 87.5% 83.0% 86.4%

Average 87.8% 85.6% 82.7% 86.2%

Worst 42.9% 50.0% 45.2% 60.7%


103

2019 NHS Staff Survey Results > Question results > Your health, well-being and safetyat work > Q15a > In the last 12 months have you personally experienced discrimination

at work from patients / service users, their relatives or other members of the public?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 5.7% 6.1% 6.0% 8.2%

Your org 1.4% 3.1% 0.0% 0.0%

Average 0.4% 0.8% 1.2% 1.1%

Best 0.0% 0.0% 0.0% 0.0%


104

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q15b > In the last 12 months have you personally

experienced discrimination at work from manager / team leader or other colleagues?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 25.0% 20.4% 23.1% 16.0%

Your org 7.2% 10.6% 5.7% 9.0%

Average 4.7% 5.9% 6.5% 5.0%

Best 0.0% 0.0% 0.0% 0.0%


105

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work> Q16a > In the last month have you seen any errors, near misses, or incidents that could have hurt staff?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 14.3% 10.0% 21.4% 16.7%

Your org 1.5% 7.0% 2.8% 0.0%

Average 2.8% 3.5% 3.8% 3.5%

Best 0.0% 0.0% 0.0% 0.0%


106

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q16b >In the last month have you seen any errors, near misses, or incidents that could have hurt patients / service users?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Worst 16.9% 14.0% 17.9% 17.5%

Your org 4.6% 1.8% 6.8% 4.7%

Average 5.1% 5.4% 7.5% 6.9%

Best 0.0% 0.0% 0.0% 0.0%


107

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety atwork > Q17a > My organisation treats staff who are involved in an error, near miss or incident fairly

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 90.6% 81.7% 83.6% 93.8%

Your org 52.2% 62.3% 70.0% 52.4%

Average 61.7% 62.1% 65.0% 66.4%

Worst 39.3% 18.8% 38.1% 44.2%


108

2019 NHS Staff Survey Results > Question results > Your health, well-being and safetyat work > Q17b > My organisation encourages us to report errors, near misses or incidents

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 95.7% 95.3% 95.5% 100.0%

Your org 86.6% 84.6% 80.9% 81.7%

Average 82.6% 81.8% 82.8% 82.6%

Worst 59.2% 53.2% 62.5% 69.8%


109

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work > Q17c > When errors, near misses or incidents arereported, my organisation takes action to ensure that they do not happen again

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 96.3% 88.5% 91.5% 92.5%

Your org 69.5% 70.0% 80.6% 69.1%

Average 72.0% 70.0% 71.4% 73.2%

Worst 46.8% 38.1% 50.0% 54.8%


110

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work >Q17d > We are given feedback about changes made in response to reported errors, near misses and incidents

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 82.1% 76.0% 75.0% 86.8%

Your org 54.4% 54.1% 48.3% 50.0%

Average 53.6% 50.0% 51.8% 51.5%

Worst 33.3% 21.4% 27.3% 29.5%


111

2019 NHS Staff Survey Results > Question results > Your health, well-being and safety at work> Q18a > If you were concerned about unsafe clinical practice, would you know how to report it?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 100.0% 100.0% 100.0%

Your org 96.7% 98.4% 98.4% 92.9%

Average 94.8% 93.8% 93.6% 92.9%

Worst 86.0% 85.7% 80.0% 82.7%


112

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q18b > I would feel secure raising concerns about unsafe clinical practice

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 96.4% 88.3% 96.2% 88.0%

Your org 76.8% 75.7% 63.0% 72.7%

Average 76.7% 74.2% 73.0% 73.6%

Worst 61.7% 46.0% 54.2% 54.8%


113

2019 NHS Staff Survey Results > Question results > Your health, well-being andsafety at work > Q18c > I am confident that my organisation would address my concern

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 96.4% 93.3% 96.2% 90.6%

Your org 69.6% 74.3% 62.5% 74.2%

Average 73.3% 71.1% 66.1% 68.0%

Worst 46.7% 34.0% 42.9% 46.6%


114

Question results – Yourpersonal development

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Your personal development> Q19a > In the last 12 months, have you had an appraisal, annual review,

development review, or Knowledge and Skills Framework (KSF) development review?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Best 98.5% 100.0% 99.2% 98.0%

Your org 95.7% 82.1% 94.4% 86.2%

Average 84.2% 83.7% 85.9% 83.2%

Worst 42.4% 40.7% 50.6% 31.9%


116

2019 NHS Staff Survey Results > Question results > Your personaldevelopment > Q19b > It helped me to improve how I do my job

This question was only answered by staff who selected 'Yes' on q19a.

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 46.3% 53.8% 45.8% 58.3%

Your org 21.2% 14.5% 32.8% 23.6%

Average 25.2% 22.6% 23.2% 22.5%

Worst 4.8% 11.1% 8.9% 7.5%


117

2019 NHS Staff Survey Results > Question results > Your personaldevelopment > Q19c > It helped me agree clear objectives for my work


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 70.7% 76.9% 54.4% 72.2%

Your org 40.9% 34.5% 44.8% 41.8%

Average 44.6% 42.4% 41.0% 39.5%

Worst 25.0% 18.5% 24.0% 26.5%


118

2019 NHS Staff Survey Results > Question results > Your personaldevelopment > Q19d > It left me feeling that my work is valued by my organisation


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 69.6% 69.2% 70.8% 77.8%

Your org 32.3% 27.3% 37.9% 30.9%

Average 37.2% 35.7% 37.5% 37.0%

Worst 21.4% 7.4% 24.5% 20.6%


119

2019 NHS Staff Survey Results > Question results > Your personal development> Q19e > The values of my organisation were discussed as part of the appraisal process


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 65.9% 63.5% 71.4% 62.8%

Your org 19.7% 16.4% 34.8% 29.6%

Average 36.7% 30.6% 32.5% 33.5%

Worst 9.8% 12.5% 14.1% 16.2%


120

2019 NHS Staff Survey Results > Question results > Your personaldevelopment > Q19f > Were any training, learning or development needs identified?


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Your org 82.0% 81.8% 84.4% 83.9%

Average 75.4% 72.4% 76.2% 72.9%


121

2019 NHS Staff Survey Results > Question results > Your personal development> Q19g > My manager supported me to receive this training, learning or development

This question was only answered by staff who selected 'Yes' on q19f.

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es, d

efini

tely

'

0

10

20

30

40

50

60

70

80

90

100

Best 88.9% 94.1% 83.3% 91.7%

Your org 69.4% 73.3% 66.7% 53.2%

Average 60.5% 56.1% 59.3% 56.9%

Worst 31.0% 18.2% 33.3% 32.6%


122

2019 NHS Staff Survey Results > Question results > Your personal development > Q20> Have you had any (non-mandatory) training, learning or development in the last 12 months?

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Best 90.9% 89.4% 93.7% 84.7%

Your org 79.7% 68.1% 71.4% 67.2%

Average 72.3% 68.0% 66.5% 67.1%

Worst 48.3% 36.4% 47.0% 42.5%


123

Question results – Your organisation

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Your organisation> Q21a > Care of patients / service users is my organisation's top priority

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 96.7% 92.9% 95.7%

Your org 85.5% 88.4% 86.1% 83.1%

Average 79.2% 76.0% 74.0% 75.0%

Worst 41.7% 43.1% 46.5% 51.9%


125

2019 NHS Staff Survey Results > Question results > Your organisation> Q21b > My organisation acts on concerns raised by patients / service users

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 96.4% 96.7% 96.0% 97.8%

Your org 86.8% 91.2% 88.9% 87.7%

Average 80.0% 79.1% 76.0% 76.7%

Worst 54.2% 50.0% 58.9% 57.1%


126

2019 NHS Staff Survey Results > Question results > Your organisation> Q21c > I would recommend my organisation as a place to work

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 92.3% 87.1% 89.8% 95.7%

Your org 75.4% 66.7% 62.5% 53.8%

Average 67.3% 65.5% 63.8% 65.1%

Worst 22.9% 28.1% 31.6% 29.8%


127

2019 NHS Staff Survey Results > Question results > Your organisation > Q21d > If a friend orrelative needed treatment I would be happy with the standard of care provided by this organisation

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 87.7% 93.1% 84.6% 88.6%

Your org 60.3% 66.7% 62.0% 50.8%

Average 59.3% 59.4% 59.2% 61.5%

Worst 17.0% 28.7% 32.7% 28.6%


128

2019 NHS Staff Survey Results > Question results > Your organisation> Q22a > Is patient / service user experience feedback collected within yourdirectorate / department? (e.g. Friends and Family Test, patient surveys etc.)

2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Best 100.0% 93.8% 91.7% 100.0%

Your org 77.8% 78.1% 72.4% 80.8%

Average 69.2% 68.9% 68.6% 74.0%

Worst 35.3% 40.7% 35.0% 40.0%


129

2019 NHS Staff Survey Results > Question results > Your organisation >Q22b > I receive regular updates on patient / service user experience feedback inmy directorate / department (e.g. via line managers or communications teams)


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 84.0% 91.7% 91.3% 82.4%

Your org 73.7% 68.0% 57.1% 63.2%

Average 65.0% 62.8% 62.5% 64.2%

Worst 38.5% 27.8% 34.8% 27.3%


130

2019 NHS Staff Survey Results > Question results > Your organisation > Q22c > Feedbackfrom patients / service users is used to make informed decisions within my directorate / department


2016 2017 2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Best 93.3% 100.0% 91.3% 94.4%

Your org 75.0% 79.2% 61.9% 70.0%

Average 75.0% 71.7% 66.7% 73.2%

Worst 36.4% 45.5% 44.4% 47.6%


131

2019 NHS Staff Survey Results > Question results > Yourorganisation > Q23a > I often think about leaving this organisation

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Worst 59.0% 44.8%

Your org 30.6% 39.1%

Average 30.4% 29.9%

Best 12.2% 9.4%

Responses 72 64

132

2019 NHS Staff Survey Results > Question results > Your organisation >Q23b > I will probably look for a job at a new organisation in the next 12 months

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Worst 59.0% 56.0%

Your org 27.8% 37.5%

Average 31.0% 30.0%

Best 12.2% 4.3%

Responses 72 64

133

2019 NHS Staff Survey Results > Question results > Your organisation> Q23c > As soon as I can find another job, I will leave this organisation

2018 2019

% o

f st

aff

sele

ctin

g 'A

gree

'/'St

rong

ly A

gree

'

0

10

20

30

40

50

60

70

80

90

100

Worst 47.4% 40.0%

Your org 10.4% 23.4%

Average 19.8% 18.3%

Best 4.8% 2.2%

Responses 67 64

134

2019 NHS Staff Survey Results > Question results > Your organisation >Q23d.1 > If you are considering leaving your current job, what would be your mostlikely destination? - I would want to move to another job within this organisation

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 6.5% 12.5%

Average 9.9% 9.5%

Responses 62 64

135

2019 NHS Staff Survey Results > Question results > Your organisation > Q23d.2> If you are considering leaving your current job, what would be your most likelydestination? - I would want to move to a job in a different NHS trust/organisation

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 29.0% 31.3%

Average 28.4% 27.3%

Responses 62 64

136

2019 NHS Staff Survey Results > Question results > Your organisation > Q23d.3> If you are considering leaving your current job, what would be your most likelydestination? - I would want to move to a job in healthcare, but outside the NHS

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 3.2% 1.6%

Average 2.1% 1.7%

Responses 62 64

137

2019 NHS Staff Survey Results > Question results > Your organisation >Q23d.4 > If you are considering leaving your current job, what would be your

most likely destination? - I would want to move to a job outside healthcare

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 11.3% 7.8%

Average 6.4% 5.5%

Responses 62 64

138

2019 NHS Staff Survey Results > Question results > Your organisation > Q23d.5 > If you are consideringleaving your current job, what would be your most likely destination? - I would retire or take a career break

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 8.1% 7.8%

Average 8.0% 7.2%

Responses 62 64

139

2019 NHS Staff Survey Results > Question results > Your organisation > Q23d.9 > If you are consideringleaving your current job, what would be your most likely destination? - I am not considering leaving my current job

2018 2019

% o

f st

aff

sayi

ng t

his

wou

ld b

e th

eir

mos

t lik

ely

dest

inat

ion

0

10

20

30

40

50

60

70

80

90

100

Your org 41.9% 39.1%

Average 43.8% 47.0%

Responses 62 64

140

Question results – Background details

NHS Bromley CCG


2019 NHS Staff Survey Results > Question results > Background details > Gender

Male Female Prefer to self-describe

% o

f st

aff

0

10

20

30

40

50

60

70

80

90

Your org 14.1% 84.4% 1.6%

Average 21.6% 73.4% 0.0%

Responses 64 64 64

142

2019 NHS Staff Survey Results > Question results > Background details > Age

21-30 31-40 41-50 51-65 66+

% o

f st

aff

0

5

10

15

20

25

30

35

40

45

Your org 14.5% 27.4% 12.9% 40.3% 4.8%

Average 8.2% 21.7% 31.7% 34.1% 0.5%

Responses 62 62 62 62 62

143

2019 NHS Staff Survey Results > Question results > Background details > Ethnicity

White Mixed Asian/Asian British Black/Black British Chinese

% o

f st

aff

0

10

20

30

40

50

60

70

80

90

100

Your org 75.8% 3.2% 8.1% 11.3% 1.6%

Average 90.9% 1.5% 4.1% 1.9% 0.0%

Responses 62 62 62 62 62

144

2019 NHS Staff Survey Results > Question results > Background details > Sexuality

Heterosexual Gay man Prefer not to say

% o

f st

aff

0

10

20

30

40

50

60

70

80

90

100

Your org 96.9% 1.6% 1.6%

Average 88.9% 0.9% 7.8%

Responses 64 64 64

145

2019 NHS Staff Survey Results > Question results > Background details > Religion

No religion Christian Hindu Jewish Muslim Sikh Other Prefer not to say

% o

f st

aff

0

10

20

30

40

50

Your org 36.5% 49.2% 4.8% 1.6% 1.6% 1.6% 1.6% 3.2%

Average 36.6% 46.7% 1.2% 0.0% 1.5% 0.0% 1.0% 8.3%

Responses 63 63 63 63 63 63 63 63

146

2019 NHS Staff Survey Results > Question results > Background details > Disability

Do you have any physical or mental health conditions, disabilities or illnesses that have lasted or are expected to last for 12 months or more?

% o

f st

aff

sele

ctin

g 'Y

es'

0

5

10

15

20

Your org 12.7%

Average 17.2%

Responses 63

147

2019 NHS Staff Survey Results > Question results > Background details > Length of service

Less than 1 year 1-2 years 3-5 years 6-10 years 11-15 years More than 15 years

% o

f st

aff

0

5

10

15

20

25

30

Your org 4.6% 23.1% 27.7% 7.7% 12.3% 24.6%

Average 12.2% 19.4% 27.8% 18.4% 9.1% 11.1%

Responses 65 65 65 65 65 65

148

2019 NHS Staff Survey Results > Question results > Background details > Occupational group

Registered Nursesand Midwives

Allied HealthProfessionals

Scientific andTechnical /HealthcareScientists

Commissioningstaff

Admin andClerical

Central Functions /Corporate Services

GeneralManagement

Other

% o

f st

aff

0

5

10

15

20

25

30

35

40

45

50

Your org 9.5% 1.6% 12.7% 39.7% 14.3% 7.9% 11.1% 3.2%

Average 10.4% 0.6% 7.8% 48.8% 8.7% 10.9% 4.8% 2.4%

Responses 63 63 63 63 63 63 63 63

149

2019 NHS Staff Survey Results > Question results > Background details > Team working

Do you work in a team?

% o

f st

aff

sele

ctin

g 'Y

es'

0

10

20

30

40

50

60

70

80

90

100

Your org 98.5%

Average 97.4%

Responses 65

150

2019 NHS Staff Survey Results > Question results > Background details > Team size

2-5 6-9 10-15 More than 15

% o

f st

aff

0

5

10

15

20

25

30

35

40

45

Your org 23.8% 42.9% 25.4% 7.9%

Average 27.0% 29.3% 24.2% 17.2%


151

Workforce Equality Standards

NHS Bromley CCG


Workforce Equality Standards

Workforce Race Equality Standard (WRES)

Workforce Disability Equality Standard (WDES)

This section contains data required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES) and Workforce DisabilityEquality Standard (WDES). Data presented in this section are unweighted.

Full details of how the data are calculated are included in the Technical Document, available to download from our results website.

This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Race Equality Standard (WRES).It includes the 2017, 2018 and 2019 trust/CCG and benchmarking group median results for q13a, q13b&c combined, q14, and q15b splitby ethnicity (by white / BME staff).

This contains data for each organisation required for the NHS Staff Survey indicators used in the Workforce Disability Equality Standard(WDES). It includes the 2018 and 2019 trust/CCG and benchmarking group median results for q5f, q11e, q13, and q14 split by disabledstaff compared to non-disabled staff. It also shows results for q28b (for disabled staff only), and the staff engagement score for disabledstaff, compared to non-disabled staff and the overall engagement score for the organisation.

153


Workforce Race Equality Standard (WRES)

NHS Bromley CCG


2019 NHS Staff Survey Results > WRES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bully

ing

or a

buse

fro

m p

atie

nts,

rel

ativ

es o

r th

epu

blic

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

White: Your org 9.3% 14.3% 11.1%

BME: Your org 0.0% 8.3% 13.3%

White: Average 9.5% 9.4% 9.9%

BME: Average 6.7% 10.0% 8.3%

White: Responses 54 56 45BME: Responses 12 12 15

Average calculated as the median for the benchmark group

155

2019 NHS Staff Survey Results > WRES > Percentage of staffexperiencing harassment, bullying or abuse from staff in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bully

ing

or a

buse

fro

m s

taff

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

White: Your org 9.4% 10.7% 13.0%

BME: Your org 25.0% 16.7% 40.0%

White: Average 17.9% 18.9% 19.6%

BME: Average 31.3% 29.8% 23.2%



156

2019 NHS Staff Survey Results > WRES > Percentage of staff believing thatthe organisation provides equal opportunities for career progression or promotion

2017 2018 2019

Perc

enta

ge o

f st

aff

belie

ving

tha

t th

eor

gani

satio

n pr

ovid

es e

qual

opp

ortu

nitie

s fo

rca

reer

pro

gres

sion

or

prom

otio

n

0

10

20

30

40

50

60

70

80

90

100

White: Your org 90.9% 82.9% 87.9%

BME: Your org

White: Average 87.3% 88.1% 88.6%

BME: Average 60.0% 59.3% 56.3%



157

2019 NHS Staff Survey Results > WRES > Percentage of staff experienceddiscrimination at work from manager / team leader or other colleagues in last 12 months

2017 2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ed d

iscr

imin

atio

nat

wor

k fr

om m

anag

er /

team

lead

er o

r ot

her

colle

ague

s in

last

12

mon

ths

0

10

20

30

40

50

60

70

80

90

100

White: Your org 7.7% 7.1% 6.4%

BME: Your org 16.7% 0.0% 20.0%

White: Average 4.7% 4.6% 3.6%

BME: Average 15.0% 14.0% 12.5%



158

Workforce Disability Equality Standard(WDES)

NHS Bromley CCG


2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from patients, relatives or the public in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om p

atie

nts,

rel

ativ

es o

r th

epu

blic

in la

st 1

2 m

onth

s

0

10

20

30

40

50

60

70

80

90

100

Disabled staff: Your org

Non-disabled staff: Your org 15.5% 13.5%

Disabled staff: Average 11.9% 12.1%

Non-disabled staff: Average 8.3% 9.3%

Disabled staff: Responses 10 8Non-disabled staff: Responses 58 52


160

2019 NHS Staff Survey Results > WDES > Percentage of staffexperiencing harassment, bullying or abuse from manager in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om m

anag

er in

last

12

mon

ths

0

10

20

30

40

50

60

70

80

90

100







161

2019 NHS Staff Survey Results > WDES > Percentage of staff experiencingharassment, bullying or abuse from other colleagues in last 12 months

2018 2019

Perc

enta

ge o

f st

aff

expe

rienc

ing

hara

ssm

ent,

bul

lyin

g or

abu

sefr

om o

ther

col

leag

ues

in la

st 1

2m

onth

s

0

10

20

30

40

50

60

70

80

90

100







162

2019 NHS Staff Survey Results > WDES > Percentage of staff saying that the last timethey experienced harassment, bullying or abuse at work, they or a colleague reported it

2018 2019

Perc

enta

ge o

f st

aff

sayi

ng t

hat

the

last

tim

e th

ey e

xper

ienc

edha

rass

men

t, b

ully

ing

or a

buse

at

wor

k, t

hey

or a

col

leag

ue r

epor

ted

it

0

10

20

30

40

50

60

70

80

90

100


Non-disabled staff: Your org 63.6%





163

2019 NHS Staff Survey Results > WDES > Percentage of staff who believe thattheir organisation provides equal opportunities for career progression or promotion

2018 2019

Perc

enta

ge o

f st

aff

who

bel

ieve

that

the

ir or

gani

satio

n pr

ovid

eseq

ual o

ppor

tuni

ties

for

care

erpr

ogre

ssio

n or

pro

mot

ion

0

10

20

30

40

50

60

70

80

90

100







164

2019 NHS Staff Survey Results > WDES > Percentage of staff who have felt pressure fromtheir manager to come to work, despite not feeling well enough to perform their duties

2018 2019

Perc

enta

ge o

f st

aff

who

hav

e fe

ltpr

essu

re f

rom

the

ir m

anag

er t

oco

me

to w

ork,

des

pite

not

fee

ling

wel

l eno

ugh

to p

erfo

rm t

heir

dutie

s

0

10

20

30

40

50

60

70

80

90

100







165

2019 NHS Staff Survey Results > WDES > Percentage of staffsatisfied with the extent to which their organisation values their work

2018 2019

Perc

enta

ge o

f st

aff

satis

fied

with

the

exte

nt t

o w

hich

the

iror

gani

satio

n va

lues

the

ir w

ork

0

10

20

30

40

50

60

70

80

90

100







166

2019 NHS Staff Survey Results > WDES > Percentage of disabled staff saying theiremployer has made adequate adjustment(s) to enable them to carry out their work

2018 2019

Perc

enta

ge o

f di

sabl

ed s

taff

say

ing

thei

rem

ploy

er h

as m

ade

adeq

uate

adju

stm

ent(

s) t

o en

able

the

m t

o ca

rry

out

thei

r w

ork

0

10

20

30

40

50

60

70

80

90

100



Disabled staff: Responses 5 6Average calculated as the median for the benchmark group

167

2019 NHS Staff Survey Results > WDES > Staff engagement score (0-10)

2018 2019

Staf

f en

gage

men

t sc

ore

(0-1

0)

0

1

2

3

4

5

6

7

8

9

10

Organisation average 7.1 6.9


Non-disabled staff: Your org 7.1 7.0

Disabled staff: Average 6.9 6.8

Non-disabled staff: Average 7.1 7.1

Organisation Responses 73 68Disabled staff: Responses 10 8Non-disabled staff: Responses 60 55


168

Appendices

NHS Bromley CCG


Appendix A: Response rate

NHS Bromley CCG


2019 NHS Staff Survey Results > Appendices > Response rate

2016 2017 2018 2019

% o

f st

aff

resp

ondi

ng

55

60

65

70

75

80

85

90

95

100

Best 100.0% 100.0% 100.0% 96.2%

Your org 77.8% 76.3% 76.8% 74.7%

Median 79.8% 79.9% 80.5% 83.2%

Worst 56.2% 64.1% 59.7% 61.1%

171

Appendix B: Signicance testing- 2018 v 2019 theme results

NHS Bromley CCG


2019 NHS Staff Survey Results > Appendices > Significance testing – 2018 v 2019 theme results

The table below presents the results of significance testing conducted on this year’s theme scores and those from last year*. It details the organisation’s theme scores forboth years and the number of responses each of these are based on.

The final column contains the outcome of the significance testing: indicates that the 2019 score is significantly higher than last year’s, whereas indicates that the2019 score is significantly lower. If there is no statistically significant difference, you will see ‘Not significant’. When there is no comparable data from the past survey year,you will see ‘N/A’.

Theme 2018 score2018

respondents2019 score

2019respondents

Statisticallysignicant change?

Equality, diversity & inclusion 9.3 71 9.3 67 Not significant

Health & wellbeing 6.4 71 6.3 68 Not significant

Immediate managers 7.6 71 7.4 68 Not significant

Morale 6.3 71 5.7 63 Not significant

Quality of appraisals 6.1 67 5.5 55 Not significant

Quality of care 6.8 37 7.6 38 Not significant

Safe environment - Bullying & harassment 9.1 71 8.7 65 Not significant

Safe environment - Violence 10.0 72 10.0 67 Not significant

Safety culture 7.0 73 7.2 66 Not significant

Staff engagement 7.1 73 6.9 68 Not significant

Team working 6.8 70 6.9 67 Not significant

* Statistical significance is tested using a two-tailed t-test with a 95% level of confidence.

173

Appendix C: Tips on usingyour benchmark report

NHS Bromley CCG


Data in the benchmark reports

Key points to note

The following pages include tips on how to read, interpret and use the data in this report. The suggestionsare aimed at users who would like some guidance on how to understand the data in this report. Thesesuggestions are by no means the only way to analyse or use the data, but have been included to aid userstransitioning from the previous version of the benchmark report and those who are new to the Staff Survey.

There are a number of differences in this benchmark report compared to the style of benchmark reports prior to the 2018 survey,which are worth noting

Key Findings have been replaced by themes. The themes cover eleven areas of staff experience and present results in theseareas in a clear and consistent way. All of the eleven themes are scored on a 0-10 scale, where a higher score is more positivethan a lower score. These theme scores are created by scoring question results and grouping these results together.

A key feature of the reports is that they provide organisations with up to 5 years of trend data across theme andquestion results. Trend data provides a much more reliable indication of whether the most recent results represent achange from the norm for an organisation than comparing the most recent results to those from the previous year. Takinga longer term view will help organisations to identify trends over several years that may have been missed when comparisonswere drawn solely between the current and previous year.

Question results are benchmarked so that organisations can make comparisons to their peers on specific areas of staffexperience. Question results provide organisations with more granular data that will help them to identify particular areas ofconcern. The trend data are benchmarked so that organisations can identify how results on each question have changed forthemselves and their peers over time by looking at a single graph.

175

1. Reviewing theme results

Areas to improve

Positive outcomes

When analysing theme results, it is easiest to start with the theme overview page to quickly identify areas which are doing better or worse incomparison to other organisations in the given benchmarking group.

It is important to consider each theme result within the range of its benchmarking group ‘Best’ and ‘Worst’ scores, rather than comparingtheme scores to one another. Comparing organisation scores to the benchmarking group average is another important point of reference.

By checking where the ‘Your org’ column/value islower than the benchmarking group ‘Average’ youcan quickly identify areas for improvement.

It is worth looking at the difference between the‘Your org’ result and the benchmarking group‘Worst’ score. The closer your organisation’s result isto the worst score, the more concerning the result.

Results where your organisation’s score is onlymarginally better than the ‘Average’, but still lagsbehind the best result by a notable margin, couldalso be considered as areas for further improvement.

Similarly, using the overview page it is easy to identifythemes which show a positive outcome for yourorganisation, where ‘Your org’ scores are distinctlyhigher than the benchmarking group ‘Average’ score. Only one example is highlighted for each point

Positive stories to report could be ones where your organisation approaches or matches the benchmarking group’s ‘Best’ score. 176

2. Reviewing theme results in more detail

Review trend data

Review questions feeding into the themes

Trend data can be used to identify measures which have been consistently improving for your organisation (i.e. showing an upward trend) over the pastyears and ones which have been declining over time. These charts can help establish if there is genuine change in the results (if the results areconsistently improving or declining over time), or whether a change between years is just a minor year-on-year fluctuation.

Benchmarked trend data also allows you to review local changes and benchmark comparisons at the same time, allowing for various types of questionsto be considered: e.g. how have the results for my organisation changed over time? Is my organisation improving faster than our peers?

In order to understand exactly which factors are driving your organisation’s theme score, you shouldreview the questions feeding into the theme. The ‘Detailed information’ section contains thequestions contributing to each theme, grouped together, thus they can be reviewed easily withoutthe need to search through the ‘Question results’ section. By comparing ‘Your org’ scores to thebenchmarking group ‘Average’, ‘Best’ and ‘Worst’ scores for each question, the questions which aredriving your organisation’s theme results can be identied.

For themes where results need improvement, action plans can be formulated to focus on the areaswhere the organisation’s results fall between the benchmarking group average and worstresults. Remember to keep an eye out for questions where a lower percentage is a better outcome –such as questions on violence or harassment, bullying and abuse.

= Negative driver, org result falls between average& worst benchmarking group result for question

177

3. Reviewing question results

Identifying questions of interest

This benchmark report displays results for all questions in the questionnaire, including benchmarked trend data wherever available. While this a keyfeature of the report, at first glance the amount of information contained on more than 170 pages might appear daunting. The below suggestions aim toprovide some guidance on how to get started with navigating through this set of data. It's also worth noting that new for 2019 is a PDF summary versionof this benchmark report. This presents the same data as this main benchmark report, but does not include the detailed question level reporting.

Use the bookmarks bar to navigatedirectly to questions of interest

Pre-dened questions of interest – key questions for your organisation

Most organisations will have questions which have traditionally been a focus for them. Questions whichhave been targeted with internal policies or programmes, or whose results are of heightened importancedue to organisation values or because they are considered a proxy for key issues. Outcomes for thesequestions can now be assessed on the backdrop of benchmark and historical trend data.

Note: The bookmarks bar allows for easy navigation through the report, allowing subsections of thereport to be folded, for quick access to questions through hyperlinks.

Identifying questions of interest based on the results in this report

The methods recommended to review your theme results can also be applied to pick out question levelresults of interest. However, unlike themes where a higher score always indicates a better result, it isimportant to keep an eye out for questions where a lower percentage relates to a better outcome(see details on the ‘Using the report’ page in the ‘Introduction’ section).

To identify areas of concern: look for questions where the organisation value falls between thebenchmarking group average and the worst score, particularly questions where your organisationresult is very close to the worst score. Review changes in the trend data to establish if there has beena decline or stagnation in results across multiple years, but consider the context of how the trust hasperformed in comparison to its benchmarking group over this period. A positive trend for a questionthat is still below the average result can be seen as good progress to build on further in the future.

When looking for positive outcomes: search for results where your organisation is closest to thebenchmarking group best result (but remember to consider results for previous years), or ones wherethere is a clear trend of continued improvement over multiple years.

178

Appendix D: Additional reporting outputs

NHS Bromley CCG


Additional reporting outputs

Supporting documents

Other local results

National results

Below are links to other key reporting outputs which complement this report. A full list and more detailed explanation of the reporting outputs isincluded in the Technical Document.

Basic Guide: Provides a brief overview of the NHS Staff Survey data and details on what is contained in each of thereporting outputs.

Technical Document: Contains technical details about the NHS Staff Survey data, including: data cleaning, weighting,benchmarking, theme, historical comparability of organisations and questions in the survey.

Benchmark summary reports: A PDF summary version of this benchmark report, that produces the same data, butdoes not include the detailed question level reporting.

Local Breakdowns: Dashboards containing results for each organisation broken down by demographiccharacteristics. Data is available for up to five years where possible.

Directorate Reports: Reports containing theme results split by directorate (locality) for NHS Bromley CCG.

National Trend Data and National Breakdowns: Dashboards containing national results – data available for fiveyears where possible.

180





http://www.nhsstaffsurveys.com/Page/1064/Latest-Results/2019-Results/









NHS Bromley CCG - NHS Staff Survey Results · This benchmark report for NHS Bromley CCG contains results for themes and questions from the 2019 NHS Staff Survey, and historical results

Documents