Jul 18, 2015
Copyright Comarch 2010
NGOSS Managed Services- Cost Cutting How can you efficiently consolidate your service network assets?
NGOSS Managed Services
2 Copyright Comarch 2010
• Global software vendor for the telecommunications industry• Strong BSS and OSS player - top rated by Gartner
• Founded in 1993, public company since 1999• Stable ownership, organic growth with sustainable annual profit• 3 500 employees in the EU and the US
• Customers: T-Mobile, Telefónica O2,
E-Plus Group, KPN Group, Bouygues Telecom, Auchan Telecom
• Innovations: NGOSS ontology (MOST), Fiber optics performance management,Misuse Detection System (MDS), NGIPTV, Open IMS, Billing Cloud,Self-optimizing OSS
Introducing Comarch
NGOSS Managed Services
3 Copyright Comarch 2010
Lower ratesFlat rates
Better quality
Higher demand on the network capacity
B e t t e r e f f ic ie n c y D e c r e a s e d n e t w o r k
m a in t e n a n c e c o s t
NGOSS Managed Services
4 Copyright Comarch 2010
The reality
• The problem is common– OSS (network and service management)– Network controllers and management systems– Equipment and firmware
• Strategy: – be first on the market/quick with services– support specific business process
• Result: Focus moves from business towards integration
COTS tools
SP existing organization
and processes
SP specific
requirementsCustomizations
SP specific solution
NGOSS Managed Services
5 Copyright Comarch 2010
COTS – wonderful picture
• Off-the shelf functional modules (e.g. SDH planning, IP address management, etc.)
• Standard interfaces• Standard services (integration of
SNMP interfaces, data migration, invoice generation, etc.)
• 100% matching to given operator’s use cases
NGOSS Managed Services
6 Copyright Comarch 2010
Typical OSS landscape
Vendor A Vendor B
NMS ANMS B
Inventory Management
Configuration Management
Planning Tools Fault Management
Network Optimization
Tools
NGOSS Managed Services
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Typical OSS landscape – simple upgrade case
• Complicated release management
• Service provider becomes responsible for Software Vendor synchronization
• Service provider becomes an interface tester
Inventory Management
Configuration Management
Planning Tools Fault Management
Network Optimization
Tools
Vendor A Vendor B
NMS ANMS B
New Release
New Release
NGOSS Managed Services
8 Copyright Comarch 2010
Structuring the responsibility
• Project based approach– Licenses – COTS products
delivery– Interfacing and customization
delivery with System Integrators
Comarch OSS Suite
Operations Support &Readiness
Fulfillment AssuranceProduct Lifecycle Management
Re
sour
ces
Se
rvic
es
NGNP
Process-Driven N&SInventory
NGSDP
SQM
NGSA
• More responsibilities● Turn key projects / hosting ● Software vendors & server vendors consolidation● Software vendors working together on the interfaces
NGOSS Managed Services
9 Copyright Comarch 2010
Managed services – how Comarch understands it
Application outsourcing
• Application Software configuration services
•Performing upgrades of software modules
•Log and maintenance management
•System configuration
•Technical extensions services
Business processes outsourcing
• Comarch manages all or selected actions of business processes
• Application software proactive monitoring services
IT outsourcing
• All HW/SW at Comarch premises
• Comarch responsible for typical Data Center services
NGOSS Managed Services
10 Copyright Comarch 2010
Hosting of the solution
• IT managed services– Hosting of the applications– Maintenance and administration– Release management
• The solution is still dedicated to a given customer
• It’s still the model of purchasing licenses and additionally monthly fees for hosting
NGOSS Managed Services
11 Copyright Comarch 2010
Next step – go back to standard software
The customer does not care about the technical solution
Customer
Comarch
NGOSS Managed Services
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Application outsourcing
Service Provider goals
• Focus on the business• Move application know-how to
the software & service provider• Define the targets for the IT
– Better efficiency– Better time-to-market– Support for business
flexibility
Software provider goals
• Provide the solution based on the company’s standard product
• Minimize the maintenance effort
• Introduce reusability of the interfaces and functionalities
NGOSS Managed Services
13 Copyright Comarch 2010
Responsibilities examples: time-to-market
• Software provider takes responsibility for being ready for network HW upgrades– New features– New network management
system versions– New equipment support
• Delivered within strict KPI
• A trusted software provider is a partner included in strategic planning
Cust
om
er
Com
arc
h
ChangeRequest
ApplicationForm
CRapplicationreceived
Scope ofWork
estimation
CR projectprepared
CR projectsigned
CR ordersigned
Softwaredevelopment
CRinstallation
CR Tested CR approved
Road mapand plans
Feasibilityanalysis
Time-to-market KPIveryfication
Work around
Work arounddelivered
NGOSS Managed Services
14 Copyright Comarch 2010
Requirement management process
Streamlining implementations in the same direction
N e wR e q u ir e me n t
C a t e go r y
Lo c a lC u s t o m iza t io n
C u s t o m e r
p r o d uc t
C O TS
Ve r if ic a t io n o f C A
P r o d u c tM g m t
R e q u ir e s
c o d in g
B e c o m e s
C O TS YES
NO
C u s t o m e r
p r o d uc t
C O TS
R e le as e
YES
NO
Ve r if ic a t io n o f p r o d u c t
m g m t b o a r d
Lo c a lc o n f ig u r a t io n
Isa c c e p t ed
YES
Lo c a lc u s t o m iz at io n
NO
NGOSS Managed Services
15 Copyright Comarch 2010
Standardization of the processes
Operations
OperationsSupport &Readiness
Fulfillment
Strategy,Infrastructure &
Product
ProductLifecycle
Management
Assurance Billing
● Business processes may differ -> mapping to standards (eTOM) still possible
● Technical realization of network activities can be standardized
NGOSS Managed Services
16 Copyright Comarch 2010
Software vendor responsible for the software
• Reusability– Software components– Interfaces– Business process components – technical realization
• Better control over the solution• Lower cost for service provider• Leveraging best market standards
NGOSS Managed Services
17 Copyright Comarch 2010
End-to-End Responsibility
• Software vendor may take responsibility for the complete OSS solution
• Software vendor will shield its customers from problems with: Telco equipments
manufacturers Subcontractors
• This will secure future operation and extensions of the solution
Comarch OSS Suite
Operations Support &Readiness
Fulfillment Assurance
OSS Process Management
Network & Service Inventory
Service Inventory Management
OSS Mediation
Network Inventory Management
ProvisioningAuto-discovery &
Reconciliation
Network & Service Assurance
SLA Management
FaultManagement
PerformanceManagement
ServiceDeliveryPlatform
ServiceMonitoring
Service QualityManagement
NGOSS Managed Services
18 Copyright Comarch 2010
Service Catalogue – focused on the goals
• The solution is identified by services– Network configuration– Reconciliation– Events collection from
source X– Event correlation– Service impact calculation– Technology driven extensions– Etc…
• Each service is provided with some processes, KPIs, Measurement Points
NGOSS Managed Services
19 Copyright Comarch 2010
The role of measurement points
• Identify how we measure the service
• Identify responsibility for manual and automatic tasks
• Can cover time, data volume
• KPIs are calculated based on the MP
NGOSS Managed Services
20 Copyright Comarch 2010
Cus
tom
erC
omarc
h
ChangeRequest
ApplicationForm
CRapplicationreceived
Scope ofWork
estimation
CR projectprepared
CR projectsigned
CR ordersigned
Softwaredevelopment
CRinstallation
CR Tested CR approved
Road mapand plans
Feasibilityanalysis
Time-to-market KPIveryfication
Work around
Work arounddelivered
ROI shapes the service structure
ITIL Services
TTM KPI
Automation KPI
Cap
4.000 6.000
Offer
Cap
KPI measurements
Usage measurements
Activity AActivity A Activity WActivity W Activity FActivity F
manual automatic interactive manual
Inpu
t
Outpu
t
E2E R MP 1 E2E R MP 2High Level Measurement
MP 3 MP4
Low Level MeasurementLow Level Measurement
MP5 MP6 MP7 MP8 MP9 MP10
SLA / KPI
Malus Business Service
Activity BActivity BActivity A Activity W Activity B Activity F
• Sharing service provider success● Efficiency● Automation● Number of
network activities
● Any business related factor
NGOSS Managed Services
21 Copyright Comarch 2010
Managed Services – cost cutting
• Service provider responsible for its business
• Software provider – a trusted partner in the business success
• Standardized operations• Easy and predictable OPEX
calculation• Flexibility in shaping service
provider operations