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National Guard
Black Belt TrainingModule 01
Introduction
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Learning Objectives
Class introductions
Review training materials and software
Establish code of conduct, expectations, and logistics
Understand the adult learning environment
Review CPI methodology and topics to be covered in class
Use data to establish a Continuous Process Improvement
(CPI) baseline for the class
Establish project presentation expectations
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Class Introductions
Name
Organization/division/unit/location
Years experience
Hobby/interest/fun fact
Project problem statement
Expectations for class
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Ground Rules
Cell phones, blackberries, pagers etc. turned off
One conversation at a time
Treat everyone with respect
Interaction is essential – Ask questions / participate
Share experiences that relate to the topic
Be on time
Take frequent breaks to stay fresh
Have fun!
Others: ____________________________
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Classroom Logistics
Class hours
Safety
Fire exits and where to congregate
Trips and other hazards
Restroom facilities
Breaks
Lunch accommodations
Others?
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Module Format
Learning Objectives / Agenda
Lecture
Exercises
Takeaways
Q&A
Parking lot Plusses (+) and deltas ( )
Knowledge assessments and course evaluations
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How Do We Learn?
Presentation 5%
Reading 10%
Audio-Visual 20%
Demonstration 30%
Discussion Group 50%
Practice with Feedback 75%
Teach Others/Immediate Use 80%
RetentionRate
Time PressuredContent FocusedSpray and Pray
Learner Focused
InteractiveTime-Consuming
TeachingTechniques
Characteristics
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Our Learning Environment
Pre-work (Project Charter)
Classroom concept lecture/discussion
Classroom application – Instructor-led
Classroom application – Team-led
Classroom team teach back
Homework assignments and debrief Knowledge assessments – Individual
Application to your project – BB-led
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Our Learning Focus - CPI Methods and Tools
Lean Tools Increase Efficiency
Simplify Work Flows
Focus On High-value Steps
Eliminate Waste
Product or Service Outputs
DMAIC Methods
Six Sigma Tools IncreaseEffectiveness
Reduce Variation
Eliminate Defects
CPI methodologiescomplement each
other
The customer is the
driving force behind all
improvement efforts
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DMAIC
One of several Lean Six Sigma methodologiesproviding a structured approach to problem-solving
within the following 5 phases: Define, Measure, Analyze, Improve and Control
8-Step Process
AFSO21 structured approach to Lean problem-solving
using an 8-step process
CPI Methods
1.Validatethe
Problem
4. DetermineRoot
Cause
3. SetImprovement
Targets
5. DevelopCounter-
Measures
6. SeeCounter-MeasuresThrough
2. IdentifyPerformance
Gaps
7. ConfirmResults
& Process
8. StandardizeSuccessfulProcesses
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CPI Tools
“Six Sigma” Term originally comes from statistics
Statistics help us measure and understand both individual data points,averages, and variation in a process or service
Primary focus is achieving improvements in service quality and cost
“Lean”
Focus is eliminating non-customer value added waste in a process orservice
Result is reducing service lead times, improving on-time delivery
performance, and reducing cost “Lean Six Sigma”
Combines the speed and power of both Lean and Six Sigma tools
“Only a fast and responsive process is capable of achieving high quality,and only a high quality process can sustain high velocity”
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Lean Baseline
Where are we as a class? Our personal knowledge:
1 – I have never used lean tools/techniques
2 – I use lean tools sometimes
3 – I use lean tools a lot
4 – I always use lean, in any process/environment
5 – I should be teaching this stuff
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National Guard
Black Belt TrainingProject Presentations
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Project Presentations – Overview
All students - be prepared to give a short visual andoral presentation of your project At the beginning of the week, post your visual project presentation
on a prominent section of the classroom wall
Throughout the week, 10 students will be selected at random toprovide an oral presentation of their project to the class
Presentations should be concise and well practiced (< 5 minutes)
Presentations will be followed by a short Q&A (< 3 minutes)
Why? Receive feedback on use of CPI problem solving methodology/tools
Develop public speaking skills and practice presentation style
Learn about other student projects
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Project Presentations – Week 2
For Week 2, each student should post their ProjectCharter presentation on a prominent section of theclassroom wall
Each Project Charter presentation should include:
Project name and description
Project goal, scope, objectives
Current and expected impact on customers
Connection to organization / unit strategy
Anticipated budget impact
Sponsoring organization and team members
Timeline for completion
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Project Presentations – After Week 2
At the beginning of each week, students should posttheir Project Storyboard presentation on a prominentsection of the classroom wall
Each Storyboard presentation should:
Show current project status
Support “tell a story”
Follow the 8-Step/DMAIC process to structure and organize thetools used
Be readable (summarize and condense exhibits, as needed) Use arrows, call out boxes, and balloons to highlight questions,
key leanings, risks & issues, etc.
Display data supporting findings and conclusions
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DMAIC Project “Storyboard” – ExampleDefine
Measure Analyze
SigmaPerformance Level of
1.3
Officer Work & Turnover, Waiting, & Automation
Affect CT; Job Aids affect Variation in CT
Improve Pilot Plan
BUS CASE: Be #2 Fin Service Provider
GOAL: Reduce Loan/Lease CT from9.2 to 8.0 days by July 1
FIN IMPACT: $2.7M per year
Project Charter
1.2 Day
CCR Gap
Loan orLease
ScreenEntry
ColorPrintouts
Rewards& Recog
FlexTime
“Officer performs
both” & “Officers
changed”,
eliminated as
contributors to high
lead time.
Control
Potential Root Causes
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Company: Department: Date: Prepared by:
1. Define the problem situation
2. Problem Analysis
3. Action plans to correct problems
4. Results of Activity
5. Future Steps
8-Step A3 Project Summary Report
Source: Toyota Way Fieldbook by Liker and Meier, McGraw Hill, c 2006
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What other comments or questionsdo you have?