NFP Services - Embracing the Climb

Embracing The Climb

We Help You Reach Your PeakYour financial company and employees must contend with constantly evolving rules, regulations and customer demands. It requires all of your communication and analysis skills, as well as competitive drive, to keep pace. But while you are concentrating on the fiscal needs of your clients, who is guiding you and your employees toward prosperity?

At NFP, we understand the financial services industry. We have developed a core service model specifically driven by your needs, and we work with our clients to develop programs that attract and retain the best employees, while controlling costs and meeting the needs of an employee base with a diversity of incomes, a high degree of engagement in your business, and concierge-level service expectations.

We know that not every type of financial services company has the same set of needs. Even within a particular vertical, such as asset management firms, each company is unique. NFP is unique as well. Whether it’s Benefits, Insurance, or Wealth Management Services, we take the time to learn about you and your individual goals and then work with you to achieve these goals. It’s this devotion to our clients that’s been the backbone of NFP since our inception in 1999; and it continues to shape our work today.

NFP thanks you for keeping us financially strong. Our goal is to help you flourish as well.

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Products and Services

ConsultingThe success of any partnership rests in the parties’ ability to work openly and collaboratively while producing results. In order to build such a partnership, we first work with you to learn about your philosophy and goals. We want to understand your company’s culture, employee demographics, employee benefits programs, perceived value of the benefits programs and any challenges or issues that you currently face and / or expect to encounter in the near future. This process all begins with effective data gathering and data transparency.

We will use this data to build a roadmap, utilizing both analytics and diagnostics, to help you identify and pursue the benefits strategy solution that best meets the demands of your business and is accepted by employees. Once you have made a selection, we can also assist in the management and oversight of your implementation process. Following implementation, we ensure your program receives effective ongoing management.

Data AnalyticsWe believe that understanding and interpreting data is paramount to a well-run benefits plan. Our custom, dynamic analytical models help you control and predict your healthcare costs, as we balance industry standards with your goals.

Modeling ToolsInstead of relying upon limited third-party data solutions, at NFP we have built our own unique system: Data Analytics Systems Hub (DASH). It’s technology with a personal touch. DASH humanizes the data analytics process by combining information gathered through advanced technology with information gathered by live people.

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Comprehensive Health ManagementOur Health Management Team assists in the creation, implementation and evaluation of evidence-based wellness programs. We create realistic budget parameters that include both hard and soft costs as well as expectations of reasonable returns. We maximize the use of readily available utilities, especially those that do not represent incremental costs. Where third-party providers are required, we identify and vet them to find the most cost-effective and reliable solution for you.

We can assign you a dedicated expert to lead your wellness, employee engagement and communications efforts. This includes everything from building incentive programs, to developing metrics and ROI targets, to conducting analyses of wellness and disease management platforms.

Our industry experience and knowledge allows us to deliver the leading providers of health and wellness services. We then hold these partners accountable for giving you the best programs, tools and resources.

ComplianceAt NFP, we understand the complexities of managing compliance within multi-state organizations. While the need for effective and proactive compliance support was significant prior to 2010, recent healthcare reforms will create exponential increases over the next decade. Our expertise and significant national investment in this area uniquely positions us to collaborate with you in building a successful, long-term strategic partnership.

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AdministrationNFP’s Benefits Administration team consists of two integrated services: Benefits Concierge and Claims Advocacy. The groups work in concert to help support your staff with a variety of services.

Benefits Concierge And Claims AdvocacyBenefits Concierge assists with member changes, open enrollment assistance and general benefits questions. These efforts are streamlined with benefits systems and carrier portal access. Benefits Concierge has a dedicated phone number and email address that employers or employees can call for assistance with any of the provided services.

Claims Advocacy assists with all claims-related needs like submitting claims, clarifying how and why claims were processed, researching denials, and submitting appeals (when necessary). Depending on your preferred method, this information is then relayed to your HR team or directly to employees. While claims tend to take longer to resolve and turnaround times vary depending on the carriers, providers, and / or members, our Claims Advocates ensure that both the employee and, where applicable, the employer receive updates on any and all new information.

CommunicationOur team partners with your organization’s leadership group and HR staff to create a communications strategy that extends beyond annual open enrollment. Our goal is to elevate each employee’s understanding and appreciation for their benefits package.

We listen to your HR staff’s goals and challenges and design your strategy accordingly. Our in-house marketing team develops custom print materials as well as web and mobile phone-based materials.

Systems Specialists from NFP’s Benefits Integration Group can assist you with the selection, implementation, optimization and ongoing support of benefits management technology. The goal is to help you lower costs, adapt to change, and simplify your day-to-day processes.

If you desire a more turnkey approach, NFP can provide an intelligent and fully automated enrollment and benefits administration system, significantly reducing administrative costs and time-consuming paperwork for HR staff and employees.

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Executive BenefitsA critical factor in attracting and retaining talented key executives is the benefits package your company offers. To choose the solution for your company’s needs you have to balance competitiveness and features against complexity. You have to think about more than a product or plan. NFP has worked with countless financial services firms to create competitive executive benefit programs, including nonqualified plan consulting and administration, institutional funding solutions, executive life and disability insurance, and compensation consulting for executives and boards.

Human Resource Services (HRS)HR Services provide flexible, cost-effective consulting solutions to meet your HR needs through in-house project support and the outsourcing of select functions. We assess and recommend workforce practices, policies, and technology solutions that fit the current / future demands of your business.

RetirementA great retirement plan doesn’t just affect your ability to attract new employees; it impacts the chances of retaining your company’s top talent. NFP offers strategies and solutions to help you reduce costs, minimize liability, and maximize the value of your retirement plans. Whether it’s Investment Consulting, Plan Design, Employee Communication, Plan Operations, Regulatory Compliance or Business Strategy, NFP can help.

Business RiskNFP’s Business Risk services began in 1960. Today, our consultants have an average of 25 years of experience in the sector. We possess the industry acumen and technical insurance savvy to provide top-tier service and performance.

NFP can work with you to perform a comprehensive review of your inherent and assumed exposures, as well as help you develop a detailed plan to handle those risks. Whether property, casualty, or financial liability, we help our clients to achieve a reduction in their total cost of risk.

VoluntaryWe work with our clients to develop a voluntary benefits strategy and program, and then assume all administrative responsibilities for implementing that program, including communicating options to employees, managing enrollment and servicing policies. We work with all the major voluntary benefits carriers throughout the industry and we have access to competitive pricing and favorable underwriting concessions.

Wealth ManagementOur Wealth Management efforts are supported by some of the industry’s most sophisticated investment analysis, tools and technology. We have over 10,000 clients with $2.1 million in average assets to prove it.

Additional Services

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NFP Corporate Services (NY)

340 Madison Ave., 21st Floor, New York, NY 10173

P: 212.301.4000 | F: 212.301.4001 | www.nfp.com