NextGen 2011 Workshop Brett Wilde NETADMIN

Working  in  Partnership  to  Reduce  Costs  and  Improve  Service  in  Rural  Broadband  Delivery  

 Bre>  Wilde  

NetAdmin  Systems    

NextGen  Conference,  Bristol  16th  November  2011  

Background    

•  For  the  past  two  years  Netadmin  has  been  very  acKve  in  the  discussions  regarding  Next  GeneraKon  Networks  in  UK.  

•  A  challenge  for  rural  communiKes  is  to  get  good  broadband  connecKons  to  homes  and  businesses.  

•  The  government  is  invesKng  £830m  to  support  the  creaKon  of  broadband  networks  and  services  in  the  UK  ‘final  third’  market.  

•  The  real  challenge,  having  built  the  network,  is  to  get  Service  Providers  to  offer  services  in  the  networks.  

•  Hampshire  County  Council  wanted  to  bring  broadband  to  the  communiKes  to  support  businesses  and  make  it  possible  for  people  to  live  and  work  in  the  area.  

•  The  Hampshire  Public  Services  Network  is  included  as  a  part  of  the  infrastructure.  The  network  already  brings  fast  broadband  to  schools,  libraries  and  other  public  sector  buildings  in  Hampshire.  

•  Digital  inclusion  is  a  fundamental  goal  for  Hampshire’s  social  and  economic  prosperity.  Hampshire  County  Council  has  included  the  delivery  of  superfast  broadband  amongst  its  top  corporate  prioriKes.  

•  The  pilot  in  Hampshire  will  be  up  and  running  in  the  next  few  weeks.  •  This  project  is  the  first  project  of  many  to  come  for  our  partnership.  

Smannell  and  Li>le  London  Community  Broadband  Project  

The  partners    

 Magdalene  designs,  build  and  operates  Next  GeneraKon  Access  Networks  and  has  a  proven  track  record  in  the  UK  market  operaKng  FTTH,  FTTC  and  wireless  networks  

Independent  carrier  with  over  40  Service  Providers  connected  to  their  exisKng  portal  accessing  innovaKve  wholesale  services.  

Nordic  market  leading  provider  of  open  access,  next  generaKon  OSS/BSS  systems.  

Introducing:    

Loic  Flageul  

Piers  Daniell  

Glyn  Paton  

The  Council’s  View    

Glyn  Paton  Broadband  Manager  Hampshire  Council  IT  

The  Theory  

•  3  “villages”  with  poor  broadband  -­‐  market  failure  •  Use  Hampshire  PSN  to  deliver  backhaul  •  HCC  premises  (the  school)  as  delivery  node  

Procurement    

•  InvitaKon  to  Tender    –  12  responses  •  Wholesale  approach  to  ISPs  –  BDUK  model  

•  Grant  funded  

The  Project    

•  Partnership  approach  -­‐  HCC-­‐Magdalene-­‐Fluidata-­‐Netadmin-­‐ISPs-­‐Virgin  

Media  Business-­‐school-­‐residents  •  The  villages      

-­‐        Smannell-­‐Li>le  London-­‐Enham  

The  Reality  –  Lessons  Learned  •  MulKple  delivery  methods  •  Contract,  grant  and  legal  technicaliKes  •  Technical  issues  -­‐  using  PSN  •  School  as  hub  -­‐  access  issues  -­‐  Governor  agreement  •  LogisKcal,  service  criKcal  kit  in  school,  how  to  protect,  

electrical  and  physical  •  Fibre  to  Li>le  London,  most  economic  route,  OperaKon  

Resilience  •  Wi-­‐Fi  soluKon,  pole  sharing,  planning  permission  •  The  local  community,  Parish  Council,  managing  

expectaKons,  Kme  commitment  •  MulKple  suppliers  in  chain  •  Keeping  everyone  updated  

The  Delivery    

•  A  genuine  first  •  Rural  broadband  delivered  using  PSN  

infrastructure  •  Cost  savings  •  Wholesale  approach  to  ISPs  •  Partnership  with  HCC,  community,  school  and  

commercial  providers  •  Model  for  Hampshire  

The  Lead  Network  Partner    

Loic  Flageul  Magdalene  

Open  Access  Network  

Magdalene  Managed  Services  

Fluidata  Wholesale  

ISP  

NetAdmin  NGA  OSS/

BSS  

•  Experience  

•  InnovaKon  

•  Independence  

Magdalene  –  NetAdmin  –  Fluidata  CollaboraKon  

• 40+  ISPs  Pre-­‐integrated  • Single  Commercial  RelaKonship  • 7  UK  Data-­‐centres  

Wholesale  SP  Plajorm  

• Pay  as  you  go  • MulKvendor  Plajorm  • Managed  Provisioning  

Cloud  Based  E2E  OSS/BSS  

• 24/7  Network  OperaKons  • Managed  Single  User  Faults  • 2/4Hr  Field  Support  Services  

24/7  OperaKons  &  Maintenance  

• Design,  Procure  and  Integrate  • Network  ConstrucKon  • 3rd  Party  interconnect  management  

Network  ConstrucKon  

Next  GeneraKon  Access  plajorm  

Demonstrate  our  end  to  end  suite  of  managed  services  

in  an  environment    where  we  have  complete  control.  

• 2  rural  villages  –  Smannell    and  Li>le  London  

• 140  subscribers  –  1  PCP  • Incorporate  wireless  access  soluKon  • PSN  network  to  backhaul  to  our  London  data  

centres  

Hampshire  Pilot  Project  Aims  

Outcome  •  Live  by  end  November  •  40+  ISPs  services  available  in  classic  ‘notspot’  •  Delivery  based  on  PSN  improves  potenKal  •  UK  can  be  comparable  to  leading  markets  •  Impact  on  BDUK  •  Encourage  other  community  network  builds  •  A  bit  more  light  at  the  end  of  the  tunnel  (fibre)  

The  ISP  Aggregator    

Piers  Daniell  Managing  Director  

Fluidata  

•  O2  Network  

•  BT  WBC  Network  

•  XML  Ordering/Provisioning/Support  

•  24/7  Network  OperaKons  Centre  

•  5  x  datacentres  in  London,  2  x  Manchester,  1  x  Leeds  and  1  x  Hemel  Hempstead  

About  Fluidata  

Live  view  from  the  portal  

•  TalkTalk,  C&W  and  3  networks  to  be  added    •  Single  interconnects  with  mulKple  networks  

•  Over  40  ISPs  currently  on  the  plajorm  

•  Single  API  (similar  to  BT  eco)    

The  Management  System    

Bre>  Wilde  Netadmin  Systems  

Netadmin  value  proposiKon  

 Simplicity  

   Keeping  the  system  compact  and  simple  builds  the  foundaKon  for  assurance  of  fast    

Kme-­‐to-­‐market  and      Kme-­‐to-­‐customer  

 Automa.on  

   AutomaKon  of  processes    enables  network  growth  without  expanding  technical  and  customer  service  staff,  keeping  OPEX  down  

Customer  centricity      

NETadmin  puts  the  customer  in  focus    throughout    the  whole  service  lifecycle,  

keeping  ARPU  and  retenKon  high.  

Independence      

NETadmin  is  independent  of  the  hardware    in  the  network  as  well  as  business  model  

uKlized,  keeping  CAPEX  down    

The  end-­‐to-­‐end    OSS/BSS  system  for    

next  generaKon  networks    (all-­‐IP)

The  tradiKonal  systems  landscape  

Portals  

Order  management  

CRM  

Address  database  

Network  inventory  

Ticke.ng  system  

Billing  

IPTV  Middleware  

Monitoring  

EMS  &  NMS  

End  customer  

Customer  helpdesk  

Service  provider  

Network  administrator  /  Technician  

Network  element    Network  element    Network  element    

The  Netadmin  way  

Portals  

CRM  

Billing  

IPTV  middleware  

Order  management  

Ticke.ng  system  

Network  inventory  

Address  database   Monitoring  

EMS  &  NMS  

NETadmin        

Service  Fulfillment    

Service  Assurance    

Service  Support        

Network  

Service  Provider   End  customer   Customer  helpdesk   Network  admin/Technician  

SP  User  Interface  

Helpdesk    User  Interface  

End  customer  portal  

Technical  User  Interface  

End  to  end  network  support  

NETadmin  service  management  span    

Op.cal  Transport  

Cable   SDP  e.g.  IPTV,  Telephony  

IP  Backbone  

Edge  

Edge  

Metro  net  

Metro  net  

Access  Network  

Metro/AggregaKon  Network  

IP  Edge   Backbone  Network  

Service  Provider  Networks  

Ethernet  

DSL  

WiFi  

FTTx  

Management  

DVB-­‐C  VoIP  IP    

Metro  net  

Metro  net  

Metro  net  

Metro  net  

Support  for  mulKple  business  models  

Passive  infrastructure  (trenches,  ducts,  fiber)  

Ac.ve  Network  (network  equipment,  OSS/BSS)  

Retail  Services  (ResidenKal,  B2B)  

OSS/BSS  system  as  COTS  

BSS   OSS    

NMS    

EMS    

Tradi.onal  system  landscape  

IntegraKon   IntegraKon   IntegraKon  

NETadmin  –  the  integrated  end-­‐to-­‐end  system  

BSS  

NMS  OSS  

EMS  

Role  based  user  interfaces  

User  interfaces  

Technical    •   Service  design    •   Order  management      •   Service  provisioning    •   Fault  management    •   Performance  management    •   Ticket  management    •   Network  Inventory  

Service  providers    •   Order  management    

•   Service  oriented  fault  and      performance  management  

•   Customer  management    

•   Ticket  management    

•   Some  billing  data    management  

Portal  for  end-­‐customers  •  Self  provisioning  of  services  

•  Customer  requests  /  Coverage  requests  

•  Local  informaKon  

•  Support  

Customer  service    •  Order  management    •   Service  oriented  fault  and  performance  management    •   Customer  management    •   Ticket  management    •   Billing  data  management  

Complete  soluKon  

NETadmin    InstallaKon  1  

Network  1   Network  2   Network  3   Network  x  

Vendor  X  FTTH  

Vendor  X  DOCSIS  

Service  Exchange  PlaRorm  (SEP)  

Fluidata  SP  1  

NETadmin    InstallaKon  2  

Vendor  X  P2P  

Vendor  Y  GPON  

Cocoon  IntegraKon  

NETadmin    InstallaKon  X  

Vendor  Y  VDSL  

EMP  IntegraKon  

Web  GUI  SEP  NB  API  

Subscriber  Coverage        Enable/Disable      TickeKng              Problem        Capacity        Billing          data    request              SubscripKons      interacKon          handling        uKlisaKon          data  

Service  Provider  –  Access  Provider    interacKon  via  API  or  GUI  

Fluidata’s  Service  Provider  Portal  

SP  2   SP  X  

SEP  SB  API  

Magdalene  

Network    Y  

OSS/BSS  

Open  API  spec  

Case  study  •  First installation at customer site in 2005

•  Introduced as THE system to manage the ”modern” network, i.e. fibre 21CN equivalent

•  NETadmin is used by various user groups

• 

•  More than 1000 Telia related system users

•  Currently supporting over 500000 users

Helpdesk   Store  assistants   Technicians   External  providers  

Summary    

•  Hampshire  Pilot  leverages  PSN  to  reduce  costs  •  Partnership  provides  unparalleled  choice  to  poorly  serviced  

customers  •  Fast  forward  from  local  problem  to  capabiliKes  available  in  

world  leading  markets  •  It  can  be  done!  

QuesKons?  

The  Challenge:  •  Local  next  gen  broadband  can  be  

seen  as  sub-­‐scale  and  variable  quality  by  funders  and  service  providers  

•  Project  developers  do  not  have  common  build  &  operaKonal  standards  

    The  SoluKon:  

•  Create  a  common  ‘Open  Access’  Plajorm  for  local  projects  to  share  services  and  aggregate  demand  

•  Develop  a  Quality  Marque  template  for  local  project  developers  

Quality  Cloud  Systems  For  Independent  Networks  

www.inca.coop