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FERMA’s new President Jorge Luzzi spent three years in the
finance department of the pharmaceutical company, Ciba Geigy, now
Novartis. He observed that everything seemed to revolve around
risk, but that there was little analysis of anything other than
pure financial risk.
Having worked as an account executive with Marsh for eight years
at the start of his career, however, he could also see the
limitations of insurance. “Soon I started to think that risk wasn’t
only about doing the calculation but there was a lot of human
aspect to risk. When there is a major loss, for example, it’s not
just the factory that’s affected but the workers,” he said.
This human aspect really came home to Jorge in the 1999
earthquake in Izmit, Turkey. By this time, he had joined Pirelli,
and the tire maker has a factory within the quake zone. The
official figures say at the Magnitude 7.6 quake killed at least
17,000 people and half a million were homeless. Most of the Pirelli
plant stood up well, but two people died in an older building.
Others were killed elsewhere or injured when their homes collapsed.
In the end, the toll was 13 dead and 14 severely injured. The
impact, though, was far wider; members of staff were homeless and
had lost friends and family members.
Jorge explains that before the company could think about
restoring the factory, it established a tent city for employees and
other Izmit residents who were homeless. The workers otherwise
might have been forced to leave the area to stay with relatives.
“All this really touched me. Enterprise risk management is not
limited to calculating probabilities,” he says.
Today Jorge is Director of Group Risk Management for Pirelli
worldwide with wide responsibilities in the group. He started his
career in insurance and risk management in Brazil in 1971. The
family moved there from Argentina where he spent his boyhood, and
he is proud of honour given him by the Parliament of the Brazilian
state of São Paulo for his contribution on the development of risk
management in the country. Other awards he has received include the
prestigious Goodwell Award for lifetime achievement from the US
Risk and Insurance Management Society (RIMS).
Jorge describes himself as “Italian but from an international
family,” and he has Swiss as well as Italian nationality. He lives
near Lake Lugano in Switzerland where he has an office. Pirelli
headquarters is only one hour away by car over the Italian border
in Milan, and he regularly travels over the world to the company’s
factories, distribution centres and offices.
Thanks to his Latin American childhood and a career that has
spanned Switzerland, Spain, Argentina, Brazil, Bermuda, Ireland and
Italy, Jorge speaks Portuguese, Spanish and English in addition to
Italian, and a little German and French.
Jorge was president of the Brazilian risk management
association ABGR, and one of the founders and the first
president of the Latin American risk management association Alarys.
He is now honorary president of both organisations. He is active in
the International Federation of Risk and Insurance Management
Associations (IFRIMA) as its chairman, and in the Italian risk
management association ANRA.
With this background, it is not surprising that he has more than
500 connections on LinkedIn and he received more than 150
congratulatory emails during the first day after his election as
President of FERMA was announced!
His work and FERMA responsibilities do not leave him time to
play rugby now, but he takes advantage of living in Switzerland to
ski and cycle with his two daughters, aged six and 10. He also
loves football – how could he not with growing up in Brazil and
Argentina – and other sports.
As FERMA members who attended the FERMA night party at the 2011
Forum know, Jorge enjoys singing. There he joined outgoing
President Peter den Dekker and fellow Italian Alessando De Felice
for FERMA’s own version of the three tenors. “I love music,” he
says, “Italian music, opera, of course, but many other types of
music, too. I couldn’t live without it.”
Over the next two years as President, Jorge wants to open the
arms of FERMA to increased involvement with member associations and
their members. He intends to expand FERMA’s communication with
members and listen to their concerns and opinions by taking
advantage of the new social media tools.
Jorge wants to increase the number of what he calls ‘friends of
FERMA’, for example by drawing on the resource of very experienced
members who are no longer working as day to day risk managers but
who have great expertise to offer. Another innovation is that he
would like FERMA to consider having individual members participate
in various projects under the direction of board members.
As he said in his first remarks as President of FERMA at the
Forum in Stockholm, his imperatives are “communication, interaction
and innovation.”
Newsletter N°44 November 2011
A man of many countries and enthusiasms
A profile of Jorge Luzzi, FERMA’s new President
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EC considers regulation of loss adjusters How do FERMA members
feel about loss adjusters? Would they like to see some form of
registration or regulation? This issue, which has been discussed in
FERMA a number of times in the past, has again become topical as
part of European Commission discussions on the prevention and
insurance of natural catastrophes.
FERMA plans to circulate association presidents to ask their
views, ahead of a possible meeting with the European Federation of
Loss Adjusting Experts (FUEDI). Executive Manager Florence
Bindelle, who attended a Commission seminar on natural catastrophes
on 18 October, reported that the Commission is to carry out an
in-depth examination of insurance schemes within the EU for natural
catastrophes.
The next step will be the release of a survey by the EC Joint
Research Centre as the basis for discussion of future initiatives
to promote an appropriate market for natural catastrophe insurance
products and improve the efficiency of existing market. A draft
version should be available for stakeholder comments by the end of
November, with a final version in December. A green paper is
expected to follow to consider whether there is a need to add to
current European regulation or create new measures for managing
catastrophe risks.
EU Commissioner for internal market and services Michel Barnier,
who spoke at the conference, included among his angles for action
the question of some formal European registration of loss
adjusters. FERMA understands that FUEDI would like to see
recognition of the profession of loss adjuster but not regulation,
and will consider the possibility of future discussions with FUEDI
after getting the presidents’ views.
More information and the conference presentations will be
available at:
http://ec.europa.eu/internal_market/insurance/index_en.htm
Letter from Brussels Florence Bindelle, Executive Manager
October was an exceptionally busy month for FERMA with the
successful conference in Stockholm, the launch of the new logo and
the new website. Thank you to all of you who joined us in
Stockholm. I hope you enjoyed the event as much as we did.
Now back in the office, we are working on the next stage of the
guidance on the 8th Company Law Directive with the European
Confederation of Institutes of International Auditing (ECIIA). We
intend to release it and present it to the press on December 14 in
Brussels.
We are planning our 2012 projects, among them the seminar and
the benchmarking survey. A working group is already gathering.
Paris and London are the two locations being explored as the venue
for the seminar. The benchmarking survey, which will take place
online in the spring of next year, has become the most
authoritative view on the state of European risk management, so
please do add your opinions when it is released.
In terms of representing the interests of our members, I took
part in a European Commission conference on the prevention and
insurance of natural catastrophes on 18 October, and on 8 November
Pierre Sonigo and I will attend the stakeholder and practitioner
workshop on implementation of the environmental liability
directive. Please let me know if you would like more information on
either of these events.
FERMA will be promoting more education in risk management. As
FERMA expands, it’s clear to us this is something members really
welcome.
In terms of communication, we are currently looking at the
strengthening our social media presence. Please include the
#fermarisk hashtag in your own tweets, join the FERMA Risk Talk
group at LinkedIn and check the website regularly. We are adding
new content all the time.
FERMA Newsletter N°44 ● November 2011
Page 2
Launch of further guidance on 8th Directive
On 14 December, FERMA will formally launch its joint publication
with the European Confederation of Institutes of Internal Auditing
(ECIIA) of guidance for senior executives on the risk management
provisions of the EU 8th Company Law Directive.
This important work follows the FERMA-ECIIA guidance on the 8th
Directive for boards and audit committees published in September
2010. Former FERMA President Marie-Gemma Dequae and current Vice
President Michel Dennery are leading the continuing work for
FERMA.
Commented Michel, “This work will be valuable not just for
senior executives in large companies, but also for directors and
audit committees of smaller companies, as we are including
practical advice on application of the rules.”
A press conference and presentation of the new guidance will
take place in Brussels from 9.00 to 10.00 am with breakfast from
8.30. The venue will be confirmed closer to the time.
http://ec.europa.eu/internal_market/insurance/index_en.htmhttp://ec.europa.eu/internal_market/insurance/index_en.htm
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FERMA Newsletter N°44 ● November 2011
Page 3
Towards global compliance
Social media are a great means of communicating and building
communities. At the same time, their implications for company
reputation are a real concern for risk managers. This is the
finding of an online survey on cyber risks conducted by FERMA and
the Institute of Risk Management (IRM).
The survey, which took place just ahead of the Forum, received a
total of 186 replies from members of the two organisations. They
were asked which three cyber risks they regarded as the greatest
threats to business in general and to their own organisation and
then how these risks were managed.
Nearly half of the respondents put reputation risk from social
media among the top three for business generally, with a further 20
percent including loss of confidential information through social
media as a material exposure.
When it came to their own organisations, more respondents named
non-malicious operational IT risks among the top three, followed by
theft of customer information and then social media reputation
risks.
The risks are real. Of 98 FERMA members who responded to the
question, 28 said that their company had suffered an attack on
confidential information and 12 out of 36 responses said they had
been concerned by a denigration attack.
In terms of managing the risks, risk management is the only
corporate function regularly involved in addition to IT security
with over 80 percent saying it participates, compared to just under
20 percent for the next highest which is legal or company
secretary.
FERMA Vice-President Michel Dennery who conducted a workshop on
the risks of the virtual world at the 2011 FERMA Risk Forum said:
“The Web 2.0 tools expose us to a lot of risk. We have to take care
of the really valuable information, the information that we use to
make money, the information that gives us competitive advantage. It
needs much more protection today because the environment is much
more open.
“At the same time, the new tools also offer a lot of
opportunities in greater sharing of information. We can use them
communicate with suppliers, shareholders and other stakeholders.
They can also help us break down internal silos.”
For more details:
http://www.ferma.eu/2011/10/social-media-reputation-damage-high-on-risk-managers-list-of-concerns/
FERMA and Airmic are also hopeful that as they progress, the
very large US Risk and Insurance Management Society (RIMS) will
become part of the project. Global compliance is a major concern
for its members as it is for European risk managers.
Airmic member Helen Hayden, group insurance risk manager of
Prudential, has specialised in the issue, and she was one of the
panel members at the FERMA workshop. She told the session that
regulatory authorities were closely monitoring large international
businesses following the credit crunch and economic downturn and
were prepared to take act against them, including levying financial
penalties for non-compliance.
Praveen Sharma, Consulting Practice Leader for Marsh on global
insurance regulation and tax, was also a panel member. He was blunt
about what he believes are the current barriers to a global
database. “In my personal view, at the moment it’s ego standing in
the way. The only people making money from a database are software
companies, lawyers and accountants. We spend the money and try to
use it as a differentiator. It’s wrong when we make compliance as a
differentiator, when the fundamental difference should be the way
of doing insurance business.”
Said Hayden, “At a time when the insurance policy is called upon
to perform, and to respond to and pay a claim, it must be able to
do so without fear that it or any subsequent payment will attract
unwarranted scrutiny from regulators or tax authorities.”
FERMA and member association Airmic with the London and
International Insurance Brokers’ Association will in November
approach interested parties in the insurance market with a request
for proposals to set up a global insurance regulation and tax
database.
The issue of global compliance was one of the most debated
topics at the FERMA Forum in Stockholm, both in a workshop devoted
to the subject and in the questions to insurance industry leaders
in the final panel. Immediate past President Peter den Dekker, who
remains on the board of FERMA, and Vice President Julia Graham, who
chaired the Forum workshop, are driving the contribution from
FERMA.
There is no schedule established for the project but the
partners want to gauge the response to the call for proposals early
next year and perhaps start with some implementation in the second
half of the year. Graham said: “We are quite positive that the work
we are doing with Airmic will produce useful results for other
FERMA members.”
She explains that concentrating on London makes the project more
practical in a short timeframe than aiming for global
participation, because only a fairly small group is involved in the
discussion. She believes that because so many London market
insurers are part of big international companies and London is
involved in so many global programmes, the data that they can
provide will cover many jurisdictions, enough to be valuable for
corporate insurance buyers.
Cyber risk survey results
Forum Panel “Global Compliant Programmes”:
Yves DE MESTIER, Martin STRNAD, Julia
GRAHAM, Praveen SHARMA, Helen HAYDEN
Forum Panel “ Risks of the Virtual World”:
Luc VIGNANCOUR, Laurent DELHALLE,
Michel DENNERY, Christian AGHROUM
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FERMA requests ISO liaison member status
Vice President Julia Graham has nominated FERMA to act as a
liaison member of ISO/PC technical committee 262, which is working
on ISO31004, a companion guide to ISO 31000. Julia was closely
involved with the development of ISO 31000 and she is the nominated
UK expert on the new ISO working group for ISO31004.
In September, Graham spoke at the annual conference of the UK
Chartered Institute of Internal Auditors on the subject of a
changed landscape for risk management. She covered issues such as
systemic risk, corporate governance, the current risk environment
and the impact of the recession.
Young risk professionals The young risk managers’ network is now
looking to build a continuing virtual meeting place, following its
successful launch at the Forum in Stockholm. The next planning
meeting is expected to take place in Brussels in December.
The network is a joint programme between FERMA and Lloyd’s
Register Quality Assurance (LRQA). LRQA Senior Marketing and
Communications Manager Alex Briggs was delighted with the response
in Stockholm and with the participation of then President of FERMA
Peter den Dekker and his successor Jorge Luzzi who talked about
their own careers.
Briggs said: “We are now looking to build the community so that
young risk professionals can share ideas and best practices through
a virtual meeting place. Our aim is to have it well established by
the next FERMA Forum in Maastricht in 2012.”
http://www.ferma.eu/risk-management/young-risk-professionals/
FERMA Newsletter N°44 ● November 2011
Page 4
Tweet for FERMA: #fermarisk
Social media allow risk professionals from across FERMA’s now
widely spread membership to build a lively community. FERMA can
communicate quickly with its members and the members can
communicate among themselves. Please join us if you haven’t already
done so:
FERMA has a new hashtag: #fermarisk. Use it on your own tweets
for anything that you think would interest other members.
Join the discussion at FERMA Risk Talk at
http://www.linkedin.com/groups/FERMA-Risk-Talk-3720602
FERMA’s Twitter and Ferma Risk Talk will also give access to
videos and presentations on YouTube and SlideShare.
Education initiatives Nineteen candidates from 11 countries have
been selected for the first FERMA-Lloyd’s professional development
initiative for risk managers, which will begin in 2012.
The selected candidates are:
• Austria: Hannes Überbacher, Red Bull
• Belgium: Lena Bogaerts, Recticel
• Belgium: Sabine Desantoine, ING Belgium
• Denmark, Christian Julin, Falck
• Denmark: Kim Sørensen, Carlsberg Breweries
• France: Leopold Larius, Edenred
• Germany: Ruben Müller, Voith Assekuranz Ermittlung
• Germany: Jiri Tripsovsky, Volkswagen Financial Services
• Lithuania: Kristina Bernotaite, INVEGA
• Netherlands: Denise Ozmis, AkzoNobel
• Netherlands: Bernard van den Berg, Ballast Nedam
• Poland: Martyna Butryn, Telekumunikacja Polska
• Russia: Igor Mikhailov, Mobile TeleSystems
• Russia: Artem Voronchikhin, Severstal
• Sweden: Malin Bernsten, SNDO
• Sweden: Fredrik Finnman, ASSA ALBOY
• Sweden: Claude Zambeaux, Electrolux
• Switzerland: Sabrina Hartusch, Triumph International
• Switzerland: Alexandre Voisin, METALOR
Around the associations
AGERS (Spain)
AGERS held a workshop with the Asociación de Empresarios de
Alcobendas during which a panel of experts analysed, from a legal,
business and insurance perspective, the implications of the
timetable for the establishment of obligatory financial security
against environmental impairment set out under Ministerial Order
ARM 1783/2011.
Directors and officers and their liabilities will be the subject
of a course on 30 November and 1 December. With many insurance
programme renewals coming up at the end of the year, AGERS will
hold a seminar to consider the issues on 16 November in Madrid with
a risk managers’ session in the evening.
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FERMA Newsletter N°44 ● November 2011
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Around the associations
BELRIM (Belgium)
On 2 October, BELRIM held its traditional Belgian evening during
the FERMA Forum in Stockholm. In the impressive atrium of the
National Museum of Sweden, 144 key members of the Belgian risk
management and insurance community gathered for a most enjoyable
evening.
The Chairman of BELRIM, Gaëtan Lefèvre, welcomed members and
sponsors and pointed out the challenges that lie ahead in
mitigating the impact of Solvency II on commercial customers and
the need for partnership as the only way to develop balanced
relationships between customers, brokers, insurers and also loss
adjusters.
Sarah Adam received her prize as the laureate student from the
FERMA Director of Education, Edouard Thys. Her research covered
risk management in small and medium sized companies.
BELRIM is organising numerous activities in the coming months,
including a seminar on risks linked to travel on 16 November and a
cocktail for members on 2 February 2012.
DARIM (Denmark)
DARIM will celebrate its 25th anniversary on 2 February 2012. It
will announce plans for an event later. In the meantime, the
association will hold a Christmas meeting on 6 December.
IGREA (Spain)
and APOGERIS (Portugal)
These two associations have collaborated with Commercial Risk
Europe to organise a conference on risk frontiers in Latin America
on 8 November in Madrid. The half day seminar will discuss how risk
managers can achieve cost effective and compliant coverage in such
fast changing markets as Brazil and Argentina. FERMA President
Jorge Luzzi, who has long experience of risk management in Latin
America, will be a speaker.
NARIM (Netherlands)
NARIM celebrates its 15th anniversary on 3 November by getting
together at the general assembly that will be held at Tata Steel in
Ijmuiden. Arnout van der Veer, a member of NARIM and board member
of FERMA, will deliver a lecture on enterprise risk management, and
there will be an excursion by bus at the Tata Steel site.
SIRM (Switzerland)
SIRM’s annual forum will take place on 8- 9 November at
Pfäffikon. The subject will be cyber crime and cyber security.
Airmic (United Kingdom)
Airmic is working on a number of projects and has this year
produced several reports. The one that was most extensively
reported in the UK media was Roads to Ruin, which was produced for
Airmic by the Cass Business School. It looks at 23 high-profile
corporate crises, the circumstances leading up to them and the
‘risk blindness’ that contributed to them.
The association also produced a guide to the compliance of
global insurance programmes and another on disclosure requirements
under UK insurance law.
Current research projects include cyber risks and an evaluation
of the terms of service level agreements with brokers. Airmic is
also in discussion with leading insurers about a model contract
wording to reduce the impact of what members regard as the
excessive disclosure obligations placed on buyers under UK law.
For more information on Airmic’s role in the creation of a
shared insurance compliance database, see page 3.
Airmic will host its annual dinner on 30 November in London.
AMRAE (France)
The 20th Rencontres, AMRAE’s annual forum, will take place from
8-10 February 2012 in Deauville. Registration is open on the AMRAE
website.
ANRA (Italy)
Economist Nassim Taleb, author of the Black Swan and Fooled by
Randomness, will participate by video link in the ANRA annual
conference on 9 November in Milan. The subject of the conference
will be ‘Back to Insurance – which solutions in a less secure
world’. Other speakers include Axel Theis, CEO of Allianz Global
Corporate & Specialty; Paolo Vagnone, Country Manager of
Assicurazioni Generali; prominent Italian sociologist Enrico Finzi
and the CEOs of three brokers and three insurers.
During the conference ANRA will announce the publication of a
position paper on ISO 31000 and the risk management process.
ASPAR CZ (Czech Republic)
A one day seminar on practical examples of claims handling to be
held at SKO-ENERGO Mlada Boleslav on 10 November is the next event
for ASPAR CZ. There will be a members‘ meeting on 6 December.
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FERMA Newsletter N°44 ● November 2011
As he took over as President of FERMA, Jorge Luzzi defined his
imperatives over the next two years in three words: “communication,
inter-action and innovation.” His remarks closed the most
successful FERMA Forum so far with more than 1,500 risk
professionals taking part.
With FERMA's growing membership, now 21 associations in 19
European countries and likely to expand further, Luzzi commented on
the diversity of the members of these groups. And he said: “FERMA
should represent all of them and be an instrument to elevate their
status.”
Luzzi, who has been Vice President of FERMA for the previous two
years, paid tribute to outgoing President Peter den Dekker. He
would not behave like a politician and claim that everything that
had gone before was wrong and that great reforms were needed.
Instead, he said, his predecessor had done “a great job” and FERMA
was in good health.
The formal proceedings of the 2011 Forum had begun in a serious
way with the keynote address by the CEO of Deutsche Bank, Josef
Ackermann. He told the audience that they were witnessing “a
tectonic shift” in the outlook for the financial services industry,
especially in banking. The whole structure of the industry was
changing fundamentally.
Growth prospects for the financial industry in the West were
limited, along with a shift in economic power from Western
Shaping up for tomorrow in Stockholm - The 2011 FERMA Risk
Forum
economies towards emerging markets, and financial services were
facing stringent new regulations. Ackermann argued that although
changes to the regulatory framework were necessary, he warned that
governments “should not cause additional harm” when putting them
into effect.
There was, however, some encouragement for FERMA members in his
remarks. Ackermann said that many financial institutions had
strengthened the role of risk managers following the financial
crisis. He commented: “Deficiencies in controlling risk were at the
heart of the crisis. As a result many financial institutions have
strengthened the role of risk managers within their organisations,
have revised their risk methodologies and revisited the instruments
they use for mitigating and controlling risk.”
The second keynote speaker, Magnus Lindkvist, however, was able
to see uncertainty about the future in a more positive light and he
urged risk managers to do so, too. Styling himself as a
trendspotter and futurologist, Lindkvist said: “You are all trend
spotters. That’s what risk management is all about. What is
happening and in which direction is it pointing.”
You should, he told the audience, make ideas join up, experiment
and use failures to create success. Become, he urged them, “chief
imaginary officers.”
What’s happening
Something which has happened and will continue to do so is that
business has become much more interdependent and complex. Natural
catastrophes in the two years since the previous Forum had revealed
this clearly, said FERMA President Peter den Dekker in his opening
remarks.
“Our businesses are so complex that we cannot control every
aspect of our supply chains when there is a catastrophe.” stated
den Dekker. He called on the insurers and reinsurers to understand
their clients’ new business models and support them by finding ways
of providing contingent business interruption insurance. Risk
managers should work with their underwriters to make them confident
that they understood the risks.
“To get the sort of financial protection that we need in the
face of catastrophes – and to make it a worthwhile business for the
insurers and reinsurers – is an issue for us working together,” he
said.
The Forum concluded with the panel discussion among leaders of
the insurance industry – What keeps you awake at night. Journalists
Adrian Ladbury of Commercial Risk Europe and Nathan Skinner of
Strategic Risk challenged the participants with questions about
whether the soft market was turning, how they were going to help
risk managers make their global programmes compliant and finally
what did keep them awake at night.
Then it was time for the closing ceremony with thanks to all
those who contributed, for a new President to take over and a
farewell lunch in the magnificent surroundings of Stockholm City
Hall.
Page 6
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FERMA Newsletter N°44 ● November 2011
Social media
Around 800 tweets, or twitter messages were posted either direct
to FERMA or using the #fermaforum tag during the event.
Regular blog entries on the new FERMA website updated members
and linked to films and presentations almost as soon as events
happened.
New FERMA President Jorge Luzzi highlighted FERMA's commitment
to social networking and called for active participation from
member associations. “We want to have real time communication, and
real time is real.”
Young risk managers
More than 90 young risk managers attended an 8 am breakfast to
launch FERMA’s young risk professionals’ network and hear both
Jorge Luzzi and Peter den Dekker talk about their own careers. The
chance to win an iPad may also have been an inducement to make the
early start.
Ladies lunch
Vice President Julia Graham looked with pleasure at more than
100 women gathered for the first ever FERMA ladies lunch and
remarked that perhaps by the time of the next FERMA Forum in 2013,
it would be the men who were lunching on the gallery.
Buzz at the Forum Innovation pitches Not all the excitement took
place in the meeting rooms. The European marketplace in the
exhibition hall was the focus of events away from the sessions
during the day. Knowing that risk managers are keen on new ideas,
FERMA offered service suppliers the chance to promote their
innovations - with just three minutes each to convince the risk
managers to vote for them.
Swiss Re Corporate Solutions received the first ever product
innovation award for its non-damage business interruption cover
that allows the aviation industry to mitigate risks associated with
unexpected natural events, such as volcanic ash cloud.
Best exhibitor award
The award for the best exhibition stand went to IF P&C
Insurance Company. The visuals of their booth as well as its
communication impact have convinced the FERMA jury.
Compete in risk management
Max Friberg and Mikael Nyström from the Stockholm School of
Economics of the University of Stockholm won the €1000
compete in risk management award organised by FERMA and platinum
sponsor ACE. Their prize also included free attendance at the
Forum.
Page 7
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FEDERATION OF EUROPEAN RISK MANAGEMENT ASSOCIATIONS - FERMA
AISBL This Newsletter is produced by FERMA. If you have any
questions concerning this Newsletter, please contact Florence
Bindelle at FERMA on +32 2 761 94 32 – email:
[email protected]
© Copyright 2011 FERMA. All Rights Reserved. No distribution or
reproduction of this issue or any portion thereof is allowed
without our written permission except by the recipient for internal
use only within the recipient's own organisation.
Page 8 FERMA Newsletter N°44 ● November 2011
Presentations from the Forum are available for
Forum attendees at
http://www.ferma.eu/events/ferma-
forum/ferma-risk-management-forum-
2011/
Videos from the event are available at:
http://www.youtube.com/user/FermaForum
Feedback
It’s official. Networking is the number one reason members
attend the FERMA Forum. In the early feedback, 87 percent mentioned
networking opportunities. Education was next with 36 percent,
followed by other meetings with 24 percent.
More than half those who have replied so far attended the Forum
for the first time. They had high praise for the location,
conference venue, organisation and exhibition area, which more than
50 percent said were ‘very good’. Pre-event documentation,
assistance and information on site and the technical facilities
also rated highly.
There’s still time to make your voice heard and influence the
2013 Forum:
http://www.surveymonkey.com/s/fermaforum2011
Statistics
This year’s Forum was a great success, with a record attendance
of 1536 delegates from 37 different countries.
29% of the delegates were Risk Managers, the majority coming
from Sweden, Belgium, France, Denmark and the Netherlands.
Networking champion
Alex Kiffen, Vice President Sales and Marketing of Polygon,
received the award for the most JLT ClikIN contacts made during the
Forum with a total of 83 names. FERMA distributed 1302 of the
clickeys, which were preloaded with conference participants’
business details and allowed users to exchange business cards
digitally. In the week following the Forum, 6485 contacts were
exchanged from clickeys connected to a computer for
synchronisation.
Kiffen commented: “You can tell by the number of contacts I
made, I found the technology valuable and engaging.” He continued:
“The FERMA conference presented us with a great opportunity to
generate new contacts and start meaningful conversations. The JLT
ClikIN tool made the often rather formal business of introduction
much less formal; encouraging both openness and closeness. It also
enabled us to obtain much more data, accurately and quickly.”
Difficulties with your device?
Useful information and assistance is available via
http://getyoo.com/user/how.to
mailto:[email protected]://www.ferma.eu/events/ferma-forum/ferma-risk-management-forum-2011/http://www.ferma.eu/events/ferma-forum/ferma-risk-management-forum-2011/http://www.ferma.eu/events/ferma-forum/ferma-risk-management-forum-2011/http://www.ferma.eu/events/ferma-forum/ferma-risk-management-forum-2011/http://www.ferma.eu/events/ferma-forum/ferma-risk-management-forum-2011/http://www.youtube.com/user/FermaForumhttp://www.youtube.com/user/FermaForumhttp://www.surveymonkey.com/s/fermaforum2011http://www.surveymonkey.com/s/fermaforum2011http://getyoo.com/user/how.to