Exceed Expectations! Performance Plus Pay Update Now You Know The Rest Of The Story Team Effort! ASE Certified Technicians Operation Safe Driver Week INSIDE THIS ISSUE: OCTOBER 2017 NEWSLETTER Quote of the Month “Growth is never by mere chance; it is the result of forces working together.” - James Cash Penney Welcome New Non-Driving Employees: Blake DeWolfe—Truck Technician (MI) Kerry Rogers—Student Trainer (KY) Susie Carl—Customer Service Rep (MI)
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NEWSLETTER INSIDE THIS ISSUE - Super Servicesuperservicellc.com/files/newsletter/october2017.pdfINSIDE THIS ISSUE: OCTOBER 2017 NEWSLETTER Quote of the Month “Growth is never by
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Exceed Expectations!
Performance Plus Pay Update
Now You Know The Rest Of The Story
Team Effort!
ASE Certified Technicians
Operation Safe Driver Week
INSIDE THIS ISSUE:
OCTOBER 2017
NEWSLETTER
Quote of the Month
“Growth is never by mere chance; it is
the result of forces working together.”
- James Cash Penney
Welcome New Non-Driving Employees:
Blake DeWolfe—Truck Technician (MI)
Kerry Rogers—Student Trainer (KY)
Susie Carl—Customer Service Rep (MI)
Exceed Expectations!
Message From: Ron Scalzo, President and COO
We are experiencing unprecedented demand in the market with several analysts
predicting year end demand to be at its highest levels in years. This combined
with major disruptions from hurricanes Harvey/Irma and the ELD mandate will
likely continue well into 2018 and beyond.
This environment creates both challenges and opportunities. We continue to expe-
rience tightening on drivers; so it is a reminder to all of us how we value and ap-
preciate the dedication and commitment of our drivers and the service they provide
to our customers. On a seasonal basis, demand is approaching an all-time high in
advance of peak season providing tremendous opportunities to drive utilization
while serving our customers. Our logistics business continues to experience tre-
mendous growth and is a great example of demonstrating the Super Service “Can
Do” spirit. With our Lakeland office taking a direct hit from hurricane Irma and
being without power for a week, our logistics team set up shop in a garage and
continued to book freight and service their customers and is on track to meet or ex-
ceed their forecast for the month.
As a quick business update, we are excited about signing on with several new mar-
quis customers while continuing to grow with many of our key accounts. We are
benefiting from the current market in the form of revenue per truck and rate per
mile which also translates into increased opportunities for our drivers.
The operations improvement efforts we initiated a few months are beginning to
yield results:
Optimizing our network to drive utilization and yield improvements
Improvements in our maintenance cost per mile as a result of our PM and
tire program initiatives
Positive trends in service levels
Increased paid miles for our drivers
As we approach the end of our third quarter and prepare for peak, we ask that we
continue to work as a team and be supportive of another. I encourage all of us to
be inspired by the example of our Logistics team in the aftermath of Irma. Let’s all
strive to Exceed Expectations as we finish 2017.
Our recently implemented Performance Plus Pay program is off to a great start! 9 out of 10 drivers who are
eligible to participant have qualified for extra pay per mile since June of this year. If you recall, this new in-
centive can add anywhere from 1 to 5 additional cents per mile to your base pay rate depending on monthly
driver performance results. On average, our drivers are earning 3.5 cents more per mile by achieving perfor-
mance goals in some or all of the measurement categories. As an added bonus, freight volumes have increased
drastically over the past 3 to 4 weeks. The U.S. economy grew 3.1% in the second quarter which is the quick-
est pace in more than 2 years. Retail season will soon be upon us creating even more freight opportunities.
There are and will continue to be more miles for each of our drivers with no end in sight. Let’s all work togeth-
er and make the 4th quarter of 2017 one to remember.
PERFORMANCE PLUS PAY UPDATE
Submitted By: Vaughn Yow, VP of Operations
NOW YOU KNOW THE REST OF THE STORY
Submitted By: Jay Thomas, Director of Safety
Hello, Americans! Eight years ago, Paul Harvey died at the age of 90 having been on the radio for over 70
years. He was one of my favorite radio announcers because he always told a story which ended with an un-
expected ending. The ending was always referred to as the rest of the story. Paul would sign off with, “Now
You Know the Rest of the Story.” I miss Paul because, today, you just don’t really know what to believe.
In this article, I want to provide everyone with “the rest of the story” regarding some forth coming changes
and the reasoning behind the changes.
AOBRD—ELD
Electronic logging devices (ELDs) are re-
quired to be in all CMVs by December 18,
2017. If companies are currently using
Automatic On-Board Recording Devices
(AOBRD), they have until 2019 to comply
with the ELD requirement. Super Service
has been using AOBRDs since 2011. The
service provider is Omnitracs and they are
working with the FMCSA to certify their
devices as ELD compliant. This certifica-
tion is expected by the end of October.
So, what is the difference between an
AOBRD and an ELD?
The fact is, these terms are currently used
interchangeably in our industry. The pre-
sent FMCSA regulation for Hours-of-
Service compliance (FMCSA 395.15) us-
es the language “Automatic On-Board Re-
cording Device for Hours of Service Com-
pliance.” So technically, “AOBRD” is the term for the legally compliant technology today.
EOBR was the term used in the FMCSA rule 395.16, which was vacated. Legislation MAP21, passed by
Congress in 2012, requires that the FMCSA issue a new rule mandating HOS recording devices which will
be called ELDs. The term “ELD” for “Electronic Logging Device” is growing in popularity. Maybe it’s just
faster to say “ELD” than “EOBR or AOBRD?” To me, the older ones sound like something out of Star
Wars. In the table shown are the main differences between an AOBRD and the new ELD rule.
Some additional changes include providing “Yard Moves” within the next couple months. Some of the
changes which were removed from carriers include Speed and Range. As some may remember, as a carrier,
we could set parameters to allow trucks to operate under 10 mph and at a distance of no more than 1 mile
before the AOBRD would put the driver on the drive line. The custom carrier modifications are fading away
under the new ELD mandate. Hence, why you see trucks around the country doing the 4 mph shuffle to
Avoid violations by obeying the rules of the road and doing excellent Pre-Trips, In-route,
and Post Trip Inspections. Remember, a violation free DOT inspection, properly logged
and turned in within 24 hours pays company drivers an additional $50 bonus.
CONGRATULATIONS RASCH FAMILY!!!
Submitted By: Steve Maat, Director of HR
Congratulations to Jon Rasch, Director of Operations, and family on the birth of a
beautiful baby girl, Delaney Jade Rasch! Delaney weight in at 6lbs 10oz and is
20.5 inches long. She was born on 9/14/17.
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October Driver Years of Service Recognition—Thank You!!!
Name Years of Service
Borde, Hugh 9
Kimray, Donald 9
Neff, Thomas 9
Shaw, Darell 9
Williams, John 9
Barber, John 10
Barber, Richard 10
Barber, Theresa 10
Chappel, Harvey 10
Bean, Jessie 15
Cervantes, Clarence 17
Nguyen, Minh 18
Zukauskas, John 19
Hahn James 20
Svirid, Sergei 21
Name Years of Service
Anderson, Charles 1
Anyanwu, Edward 1
Buffington, Cory 1
Burr, Leroy 1
Civitello, Michael 1
Grandberry, Paul 1
Gruszecki, Randal 1
Khing, Kyaw 1
Kirkpatrick, David 1
Polchek, Anthony 1
Teribury, Frederick 1
Tobias, Stan 1
Tun, Sai 1
Vining, Jeffery 1
Williams, Candice 1
Brouse, Shawn 2
Higgins, Larry 2
Lockhart, Tiffany 2
Rhinebeck, Jesse 2
Barnes, Jeffery 3
Hayes, Michael 3
Boersen, Bryan 4
Scott, Susan 4
Newman, Albert 5
Dearman, Mark 6
Raymond, Edward 6
Simington, George 6
Browder, Demarquenes 7
Limban, James 7
Rusk, Homer 7
October Non-Driving Employee Years of Service Recognition
Thank You!!!
Name Years of Service Position
Matthew Cathey 1 Regional Sales Manager—GA
Douglas Omedeo 1 Emergency Road Support—GA
RJ Shinn 1 2nd Shift Driver Manager—MI
Kristin Moon 3 Customer Service Rep—GA
Eric Schut 3 Driver Manager—MI
Kelly Dornon 4 3rd Shift Load Tracker—MI
Curtis Johnson 4 Shop Shift Foreman—GA
Danny Caldwell 8 Recruiting Manager—KY
Scott Wood 10 3rd Shift Driver Manager—MI
Melissa Ayers 16 Customer Service Rep—TN
Tommy Taylor 16 Regional Sales Manager—TN
Mickey Wilson 16 Billing Specialist—KY
Steve Duncan 18 Emergency Road Support– KY
Cheryl Metternick 23 Benefits Administrator—MI
Mark Collins 24 Emergency Road Support—KY
September Clean Road Side Inspection List
We Pay $50 For Every Clean, Properly Logged Inspection
Dale Dasho Randy Carter Alan Bailey
Aubrey Tolle Brian Williams Bobby Kirkland
John Cedilnik Linwood Mills Jason Hill
Herman Gooding Cameron Bartlett David Allen
Jaelen Sanders-Parker Carlos Brignoni Russell Lowe
Mark Reed Michael Campbell
Earn Up To $2,000 for
Driver Referrals
We know our Super Drivers come in contact with other safe, experienced professional drivers every day. We hope you will consider sending them our way! Now, telling them about the opportunities at Super Service is even easier.
We created a new handout, espe-cially for referring prospective driv-ers. So, when you find someone who could be a great fit for the Su-per Service Team, send them our way! Drop by the Recruiting De-partment and pick up a few of the new driver referral door hangers to-day or contact recruiting at 800.326.8889 for all the details! Re-fer safe, experienced drivers and start earning $$$$ today!