Newsbook1

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IPE Events and Workshops

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From the CEO’s Desk

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The Investors in People Forum

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The EFQM Assessors Course

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The IIP Adviser Workshop

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The IIP Leaders For Excellence Course 6

The Organisational Learning Conference 7

The Action Learning Conference 8

Table Of Contents

International Performance Excellence Newsletter

IIP is the only international quality standard that is purely focused on the contribution of people to organisations for business improvement. It began in the early 1990s asa response to recovery from recession. The standard’s main objective is to improve Organisational performance through the effective management and development of people.Advantage of IIP Standard:1. It is very cost-effective as the fees are far less compared to other international standards such as ISO and EFQM.2. It fits with and is perfectly integrated with other standards and initiatives such as ISO 9001:2008, EFQM 2010, Kaizen, Six Sigma and Balanced Scorecard; i.e. once an organisation complies with the IIP standard, it has automatically covered criteria 3 and 7 and parts of criteria 1 and 9 in the EFQM Model (SKEA, SKGEP, DGEP, DQA, AJEP,RAKGOV …etc).3. It improves the culture of excellence and learning throughout the organisation.4. Flexible and easy to use; assessment is simple and does not require a submission documents; assessment is based on interviews with people that represents all management layers and levels.5. The results are promptly communicated to the organisations at the end of the assessment which gives good deal of time to work on the areas for improvement.6. Improves the productivity of people. According to Canfield research, it was found that productivity was increased by 42% for organisations that has implemented IIP Standard.7. It was also found that 2/3 of organisations involved in IIP have changed their training practices and 57% of IIP organisations believe that IIP has improved the quality and performance of the whole organisation.8. The IIP standard has positive impacts on innovations and improves the employees› satisfactions levels.9. IIP has positive impacts on return on assets (Cranfield Study, 2008)10. IIP has positive impacts on effective communication both inside and outside the organisation.The list of empirical findings is very long where the report by Cranfield University comprised of 127 full pages. Asthe standard is new to the UAE and the region, I thought of sharing a snapshot with of this with our readers. IPEis organizing a series of seminars across the UAE to further highlight the details.

REFERENCESBourne, M., Franco-Santos, M., Pavlov, A., Martinez, V.,& Mura, M. (2008). The Impact of Investors in PeopleStandard on People Management Practices and FirmPerformance. Centre for Business Performance,Cranfield School of Management.Burgess, S., & Williams, I. (2009). Investing in yourpeople works - Can 40,000 Organisations be wrong?Library Management, Vol. 30, No. 8/9 , 608-618.Investors in People International Standard 2010. (n.d.).

From the CEO’s DeskThe whole world has recently suffered the negative impacts of the global financial crisis. Many organisations have devised new policies and taken several actionsto cut costs and trim their budgets. One of these short-term, short-sighted actionswas the cutting on the training

and learning activities budget. Was it right? I think the poor quality products and services that the whole world, particu-larly in the automotive, healthcare and education indus-tries, should mean something. In my views as an academic and a practitioner, Learning and Development should always be a red-line. Yes, there are ways to reduce the expenditure on this element of the budget without completely removing it or cutting it down to 50%: Organisa-tions can have well-trained and qualified in-house training and bring trainers from abroad instead of delegating employees all over the world; E-learning can be utilized where applicable; benchmarking activities can play a major role in learning; crossexposure, job-rotation, and many other mechanisms can be employed to foster Organisa-tional Learning inside the organisation. One of the most recognised and well-proven mechanisms is using the international Investors in People Standard (IIP) which was developed over 20 years ago and is currently being used in all sectors in the United Kingdom. There are more than 40,000 organisations that are using this standard, 35,000 of which are accredited organisations.

This standard comprises of 10 indicators (criteria) as shown in Figure (1). Under the ten indicators, there are 39 evidence require-ments that are expected to be met in order for an organisa-tion to become accredited. Organisations have two options for accreditation:The whole organisation, with all its business units, applies for assessment

One business unit applies as a pilot with the rest of the units applying at a later time within an agreed timeframe. This model is known as «Building Blocks»

“Quality is not a destination , it is a way of life”Written By : Dr. Alaa Garad(CEO, International Performance Excellence; Managing Director, IIP UAE; Adjunct Faculty Member, Middlesex University, Founder and Chair of Organisational Learning Conference - MENA)

First IIP Forum in U.A.E

The First IIP Best Practices Forum

Date :April 24, 2012Venue :Conference Room #2, Conference Center, Building B,Business Village, Department of Economic Development Dubai

For more information visit : www.iipuae.com

Investors in People offers you a practical approach to help transform your business performance through your people. The approach gives you the flexibility to tailor your own use of the framework to your individual business needs, regardless of business size or sector. Investors in People is a logical business improvement partner to help your organisation adopt recognised best practices and realise its goals.

Investors in People is a continuous business improve-ment framework and is ever-changing in line with business needs. The framework was developed in collaboration with leading UK businesses. It is recog-nised as a leading business improvement framework and quality standard and is the only one which is 'people orientated'. The framework was developed to support businesses through times of change and economic uncertainty using recognised best practice.

The Forum will revolve around IIP Best Practices in the UAE as well as in other countries, making it is an excel-lent opportunity to learn from experts and expand your professional network. The Forum will focus on sharing best practices in Human Resources Management within organisations in the UAE and other countries and how its first improvement approach is through it’s focus on people. It will also demonstrate the strategies devel-oped, actions taken and the impacts on performance improvement of the IIP accredited organisations.

Throughout the Forum, your views of accepted practice will be challenged as we offer you the opportunity to learn how to identify what may be needed to transform your organisation’s performance by targeting chosen business priorities.

The EFQM Certified Assessor Course

Feedback from our previous clients

“It was a pleasure to be a member of the team trained by you . I learnt a lot not only on assessment but also on the behavioural aspects of an assessor by

observing the trainer”-Dr. Rajesh Cheerla, Etisalat

“It really changed my way of thinking and viewing things in life”

-Tarek Wahdan, Egypt Council

“Very informative and gives great insight for a new way of thinking”

-Dr. Abeer Shata, Al-Khabeer

This esoteric certification course is conducted by EFQM Certified Trainers straight from Belgium. The course is aimed at training individuals on the Euro-pean Foundation for Quality Management Excellence Model, upon which many government level awards are based. Besides being a crucial step in building your career path, the course holds manyother benefits including,

• The inclusion of your name in the EFQM database as a certified assessor, posted onthe EFQM website.

• Giving you the right to conduct an assessment at any time and for any organisationadopting the EFQM Model.

• Receiving a diploma accredited by the EFQM, and recognised in 70 countriesworldwide.

Date :April 22-24, 2012

Venue:Middlesex university, Dubai Knowledge Village Dubai, U.A.E.

For more information please visit : www.ipefoundation.com

Date : May 15-17, 2012

Venue : 8th Floor, Millenium Tower Hamdan Street, Abu Dhabi, U.A.E.

For more information please visit: www.iipuae.com

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The IIP Adviser WorkshopAn IIP Adviser is someone who is registered to advise organisa-

tions on the Investors in People framework.IIP ADvisers encourage clients to work with Investors in People by showing the value and benefits that it offers and the positive impact it can have on organi-sational performance.They help clients to find a match between the range of topics covered in the Investors in People framework and their business priorities. They help them achieve the Standard – and beyond if appropriate – whilst ensuring the organisation sees real, tangible and cost-effective benefits.

This course provides training for Specialists that helps them in understanding and using the Investors in People framework.The core training incorporates the application of the Investors in People Context and assumes knowledge and/or experience in the following areas :

-management experience and knowledge of current HR practice

-good and practised interpersonal

-a range of practical skills including: report writing, presentation skills, communication skills (written & verbal), interviewing skills and experience, project management ability and knowledge of different systems, selling and influencing skills and knowledge of different approaches, consultancy skills and knowledge of different methods, feedback skills, Consultancy track record – applied internally or externally.

A three-day training workshop is the first stage of the devel-opment programme, providing the knowledge required, prior to candidates practising and undertaking a range of assignments.

The course will help the candidates to be familiar with the full Investors in People framework and how it is implemented and know how to establish client’s business priorities and link these to the framework.Their undertanding of the critical factors in supporting organisations to achieve and maintain Investors in People recognition, will be enriched

reach higher levels of performance

EFQM Leaders For Excellence

“It really changes my way of thinking and viewing things in life”

- Tarek Wahdan ,Egypt Council on the EFQM Course

European Foundation of Quality Management

EFQM is the abbreviation of European Foundation of Quality Management. It is a global non-for-profit mem-bership foundation based in Brussels, Belgium. With more than 500 members covering more than 55 coun-tries and 50 industries, EFQM provides a unique platform for organisations to learn from each other and improve performance.

Why Join This Training?

Leaders for Excellence is designed for managers who want to understand and apply the EFQM Excellence Model within their working environment. Using real application documents, from either the public or private sector, and simple, effective tools, participants will learn how to identify areas for improvement and adopt a structured approach to effectively address them.

What is in it for you?

This training helps you to:

-Understand the basics of the EFQM Excellence Model, the RADAR Logic and the Fundamental Concepts.- Learn how to interpret an assessment feedback report.-Understand how to use the DMAIC approach, and supporting improvement tools, to pinpoint and address the root cause of improvement areas identified.-Understand how to use the Business Excellence Matrix approach to develop an enabler map for your organisa-tion and complete a self-assessment.

Methodology

The workshop will be a mixture of exercises, discussions and presentations. During this practical training you will work with a real “Recognised for Excellence” application document of Ricoh or the Glasgow Central College. Moreover, you will be able to review and update your own organisation’s enablers.

Accreditation

Individuals who pass the course, will receive the official EFQM certification as “EFQM Leader for Excellence – Level 1”. An additional certification, “EFQM Leader for Excellence – Level 2”, will be given to participants who, within a year of the training, successfully complete within their organisation:A DMAIC improvement project or A self-assessment using the Business Excellence Matrix

Date : April 25-26,2012

Venue : Middlesex University Dubai Knowledge Village Dubai, U.A.E.

For registeration : Visit: www.ipefoundation.com or Call: +971 2 639 80 03

The First OLC-MENA Conference

The Organisational Learning Conference MENA

The concept of organizational learning is known to most of us as the ability of an organization to make solid, rational internal changes to adapt to its ever changing external environment. Learning organisa-tions do not rely on serendipitously stumbling across a learning opportunity but rather actively promote learning through a variety of tools, techniques and initiatives. The importance of organisational learning is inherent in almost all international standards and models today, be it in the subtle requirement of review in the fundamental ISO 9001 Standard for Quality Management, or the more intricate non prescriptive guideline of assessment and refinement dictated by International Excellence Models

Conference Theme: It’s Time To Learn

The recession which resulted from the 2008 global financial crisis has seen many economies and organisations resorting to ad hoc “solu-tions” to aid them in maintaining operations throughout the crisis; some of which have succeeded, while others have failed. The theme of this conference revolves around how organizational learning has played a role for some organisations to safely emerge out of the global financial crisis, and how it can provide the building blocks for business continuity for all other sorts of external changes which may have either detrimental or positive effects on the organisation.

About Organisational Learning

Under the Patronage of His Highness Lieutenant General Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister, Minister of Interior and Deputy Chair-man of the Emirates Identity Authority.

Date : October 21-22, 2012

Venue : The Fairmont Bab Al Bahr Abu Dhabi, U.A.E.

For futher enquiries please visit: www.olcmena.com

“ Action learning particularly obliges subjects to become aware of their own value systems, by demandingthat the real problems tackled carry some risk of personal failure”

Reg Revans, Action Learning Pioneer

The International Action Learning Conference 2012

The CEO, Dr. Alaa Garad Particpates in the International Action Learning Conference

2012

The CEO Dr. Alaa Garad participated in the International Action Learning Conference 2012 at the Ashridge Business School, Berkhamsted, Hertfordshire , U.K. This insightful three day conference included practioners, academics,researchers, manag-ers and leaders from different fields across the globe. The conference's theme, "The Impact Of Action Learning :What difference are we making in the world?" was aimed to convene a conversation around the different perspectives on action learn-ing, through papers, presentations, workshops and reflective plenary sessions. The conference was in the interest of everyone concerned with personal impact and systems improvement in business, pulic sector, not for profit and community contexts.

With contributions from the UK home countries, Ireland, Denmark, Germany, France, Canada, Costa Rica, United States, South Korea, Lebanon ,U.A.E and Mauritius and diverse multi-national projects from Microsoft to Water Aid, The Action Learning Conference boasted a plethora of rich ideas and action research.

To explore these issues, and sharing their work, were:

Professor Monder Ram, Centre for Research in Ethnic Minority Entrepreneurship, De Montfort University

Professor Russ Vince, School of Management, University of Bath

Dr Ghislaine Caulat, Ashridge Business School