aothotels.com.au news Issue 3 AOTHotels news February 2014 Welcome to 2014 Happy New Year to our Agency customers. 2014 has well and truly commenced with a very busy start to the new year as AOTHotels gears up for the year ahead. We have some exciting additions and enhancements to the Accommodation Program well underway to deliver to you, our customers in 2014, including; • A major increase in regional remote accommodation suppliers. We increased regional and remote suppliers by 65% this year, this increase will provide even more regional and remote properties for Agencies and allow a greater percentage of bookings to be made online. • A new Leisure booking portal for all Government employees providing special rates for your holidays. • The VIP and special request feature added to profiles is NOW LIVE where Agencies have provided details to AOTHotels. This information is now being automatically sent to hotels. • Addition of higher room categories for VIP travellers such as Suites and Junior Suites from our major 5 Star suppliers. • Online profile management where individual Diners Club accounts are not used by Agencies. • Ability to book multiple rooms easily in one booking using multiple Diners cards – an enhancement I am sure everyone will be very pleased to see. On a sad note for us, but very exciting for her, Kylie Rix our amazing Operations Manager leaves us for 12 months maternity leave. She will be missed by both you, our customers and the AOTHotels Team. I am delighted to welcome Kate Thomas to the team, who will replace Kylie for 12 months. Kate has spent the last 12 years with the AOT Group, most recently as Operations Manager for our large wholesale division. Kate brings a wealth of experience to ensure a smooth transition for Agencies. Rohan Moss Rohan Moss Rohan Moss Rohan Moss Rohan Moss General Manager Maximise Efficiency We have recently analysed that 18% of all booking calls could have been instantly confirmed either via the AOTHotels Portal or via your Online Booking tool. Booking online saves considerable time, on average nearly 4 minutes per booking quicker than via the phone. When you multiply this saving per booking across an Agency, there is a major efficiency saving delivered to the Agency by booking online. In addition the traveller or booker can see the hotel images, exact location in relation to the Agency office location they are travelling to and also TripAdvisor reviews. With the considerable time saving, delivering greater efficiency for Agencies, AOTHotels in conjunction with your TMC, would be pleased to run online training on our Portal and your OBT to help you drive great efficiencies within your Agency, allowing more time to be focused on core business activities. Contact your AOTHotels Relationship Executive today to book training via [email protected]0 200 400 Online booking Phone booking hotel known Phone booking for location 62 296 349 Seconds Online vs. Phone Bookings
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aothotels.com.au news Issue 3
aothotel s.com.au news
AOTHotels news
February
2014
Welcome to 2014 Happy New Year to our Agency customers. 2014 has well and truly
commenced with a very busy start to the new year as AOTHotels gears
up for the year ahead.
We have some exciting additions and enhancements to the
Accommodation Program well underway to deliver to you, our
customers in 2014, including;
• A major increase in regional remote accommodation
suppliers. We increased regional and remote suppliers by 65%
this year, this increase will provide even more regional and
remote properties for Agencies and allow a greater
percentage of bookings to be made online.
• A new Leisure booking portal for all Government employees
providing special rates for your holidays.
• The VIP and special request feature added to profiles is NOW
LIVE where Agencies have provided details to AOTHotels.
This information is now being automatically sent to hotels.
• Addition of higher room categories for VIP travellers such as
Suites and Junior Suites from our major 5 Star suppliers.
• Online profile management where individual Diners Club
accounts are not used by Agencies.
• Ability to book multiple rooms easily in one booking using
multiple Diners cards – an enhancement I am sure everyone
will be very pleased to see.
On a sad note for us, but very exciting for her, Kylie Rix our amazing
Operations Manager leaves us for 12 months maternity leave. She will
be missed by both you, our customers and the AOTHotels Team. I am
delighted to welcome Kate Thomas to the team, who will replace Kylie
for 12 months. Kate has spent the last 12 years with the AOT Group,
most recently as Operations Manager for our large wholesale division.
Kate brings a wealth of experience to ensure a smooth transition for
Agencies.
Rohan MossRohan MossRohan MossRohan Moss
Rohan Moss
General Manager
Maximise Efficiency We have recently analysed that 18% of all booking calls could have
been instantly confirmed either via the AOTHotels Portal or via your
Online Booking tool. Booking online saves considerable time, on
average nearly 4 minutes per booking quicker than via the phone.
When you multiply this saving per booking across an Agency, there is a
major efficiency saving delivered to the Agency by booking online. In
addition the traveller or booker can see the hotel images, exact
location in relation to the Agency office location they are travelling to
and also TripAdvisor reviews.
With the considerable time saving, delivering greater efficiency for
Agencies, AOTHotels in conjunction with your TMC, would be pleased
to run online training on our Portal and your OBT to help you drive
great efficiencies within your Agency, allowing more time to be
focused on core business activities.
Contact your AOTHotels Relationship Executive today to book training