Contents 1. Campbell Robb, Nacro CEO 2. Happy 1st anniversary! 3. New Nacro BASS staff structure 4. Meet the referral hub 5. Nacro BASS referral review 6. Our impact Welcome to the September 2019 Nacro BASS news. We are thrilled in this addition to be celebrating our first year of running the service and have been reflecting on the last 12 months. I wanted to update you on some changing faces in the team. Louise Cumberland has been doing an excellent job as Interim Head of Operations and we are currently recruiting for a new Head of BASS. There have also been some other changes at regional level and you can find full details of our team structure here. Nacro itself has undergone some exciting changes, with Campbell Robb taking the helm as our new CEO, joining us from his previous position at The Joseph Rowntree Foundation and, prior to that, leading housing charity Shelter. We are committed to continuously learning and improving the BASS service. We will shortly be launching a more accessible and clearer referral form, which is designed to make the process easier and more efficient. You can read more about it here. In this edition, you can also find out more about our Referral Hub and the people who work in it and our impact over the last 12 months. As ever, we welcome feedback from everyone we work with through the BASS service; if you have any comments or suggestions please contact [email protected] Lindsay Ryder Nacro Director of Housing and Wellbeing Hello from Campbell Robb, Nacro CEO I’m delighted to have joined Nacro at such an important point in its history, and I’ve been really pleased to see the support we deliver through the BASS service, which is core to Nacro’s values and its mission. We are committed to providing quality placements and support to people in the community to help them rebuild their lives, and I’m looking forward to seeing more of the work in action over the coming months. Happy 1st Anniversary! The Nacro BASS service celebrated its one year anniversary on the 18th June 2019. Reflecting on the first year, we are incredibly proud of all the staff who have worked so tirelessly to ensure a smooth transition to Nacro. We are very pleased with the relationship we have formed with key stakeholders and, as part our commitment to continuous improvement, we will continue to listen and learn from feedback to make things even better. Please do keep in touch and let us know any areas for improvement. Click here to find out more information about the service and how to refer. News Nacro BASS staff structure Below you can see the staffing structure of BASS, including contact details for the senior team and service manager in each region. ISSUE 2 September 2019 Michael – moved from BASS accommodation to Nacro Homes Agency Sheffield. Michael was a HDC case from Bradford who accepted BASS accommodation in Sheffield. He wanted to make a fresh start and leave his past behind him, following a history of offending and drug use. Unfortunately, Sheffield Council was unable to house him as he had no ties to the area and hadn’t been living there very long. Other services considered him too high risk. His support worker referred him to Nacro Homes Agency, explaining that Michael displayed excellent behaviour, was showing a positive, proactive attitude and had been drug-free since his release. He was immediately offered an assessment and a place in Sheffield, just two streets away from his BASS address. This meant he was still close to the new friends he had made and gave him a great chance to stick to positive new habits. nacro.org.uk Registered charity no. 226171 Got any questions? If you have any questions, comments, compliments or complaints about the BASS service please let us know by emailing [email protected]. Kamal Dhiman Interim Contract Performance Co-ordinator [email protected] Catherine Ambrose Service Manager – North East and Yorkshire & Humberside [email protected] Mark Grose Service Manager – Eastern [email protected] Nigel Molyneux Service Manager – North West [email protected] Louise Cumberland Interim Head of Operations for BASS [email protected] Emma Fitzpatrick Regional Manager – North emma.fi[email protected] Geraldine Clydesdale Regional Manager – South [email protected] Anna Bagshaw National Referral and Marketing Team Manager [email protected] Sukhjit Auila Service Manager – West Midlands [email protected] Caitlin Carr Service Manager – South West and Hampshire [email protected] Hardev Dephu Interim Service Manager – London, Thames Valley and Kent [email protected] Emily Goodchild Service Manager – Wales [email protected] Service Development and Innovation Team Lian Brian-Preacher – Service Development & Innovation Manager [email protected] Rachel Annison – Service Design & Innovation Officer [email protected] Please contact Nacro’s Communications Co-ordinator, Amy Barnicoat-Hood, at [email protected] for any poster, leaflet or other literature requirements regarding the BASS service. Left to right: Amy, Bethany, Carla, Harriet, Anna and Duane What do they enjoy about their job? “Communicating with different stakeholders” “Offering bed spaces and seeing occupancy rise.” “Giving people a chance at change.” “The fast-paced environment, the new challenges I get to complete daily and the positive environment I work in.” What challenges do they face? “Sometimes communicating with stakeholders can be difficult given the timescales and targets -for example, chasing prison bails can be difficult.” “Missing information from the prison on the referral form.” Nacro BASS referral review Following feedback about some difficulties with the BASS referral process, the Nacro BASS Service Development and Innovation Team carried out a referral review and, as a result, we are currently making changes to the BASS referral process. The team consulted with court, prison and probation referrers and held a workshop with Ministry of Justice stakeholders to understand the difficulties and develop solutions. We are making changes to improve: · communication when an applicant is on the waiting list · understanding about the amount of detail needed to submit a referral right first time · informing applicants about how we process referrals and allocate bed spaces · ensuring complete referrals are sent first time, eg with regards to applicants’ health needs Thank you to everyone who fed into the review. We have listened to and learned from your feedback. You will start to notice improvements in the coming months, including receiving acknowledgement emails when submitting referrals, and refreshed letters which are clearer about our processes. In the coming months we will be rolling out new referral forms and user-friendly guidance to support people in getting their referrals right first time and will be in touch with further details ahead of the changes. Who we have helped from June 2018 – June 2019 Meet the Referral Hub Our referral team, based in Leeds, processes referrals into BASS from prisons and from courts, liaising with referrers to assess risk and support needs, and allocating and offering bed spaces. Currently, the team is made up of Emma Fitzpatrick (Interim Regional Manager for the North), Anna Bagshaw, Carla Coop, Harriet Blower, Maureen Evans, Jasvinder Kang, Amy Lloyd, Duane Prinz, Jade Raybould and Bethany Wainwright. of people we housed were women 17.5% 2,013 referrals were housed
Welcome message from author
This document is posted to help you gain knowledge. Please leave a comment to let me know what you think about it! Share it to your friends and learn new things together.
Transcript
Contents1. Campbell Robb, Nacro CEO2. Happy 1st anniversary!3. New Nacro BASS staff structure
4. Meet the referral hub5. Nacro BASS referral review6. Our impact
Welcome to the September 2019 Nacro BASS news. We are thrilled in this addition to be celebrating our first year of running the service and have been reflecting on the last 12 months.
I wanted to update you on some changing faces in the team. Louise Cumberland has been doing an excellent job as Interim Head of Operations and we are currently recruiting for a new Head of BASS.
There have also been some other changes at regional level and you can find full details of our team structure here.
Nacro itself has undergone some exciting changes, with Campbell Robb taking the helm as our new CEO, joining us from his previous position at The Joseph Rowntree Foundation and, prior to that, leading housing charity Shelter.
We are committed to continuously learning and improving the BASS service. We will shortly be launching a more accessible and clearer referral form, which is designed to make the process easier and more efficient. You can read more about it here.
In this edition, you can also find out more about our Referral Hub and the people who work in it and our impact over the last 12 months.
As ever, we welcome feedback from everyone we work with through the BASS service; if you have any comments or suggestions please contact [email protected]
Lindsay RyderNacro Director of Housing and Wellbeing
Hello from Campbell Robb, Nacro CEOI’m delighted to have joined Nacro at such an important point in its history, and I’ve been really pleased to see the support we deliver through the BASS service, which is core to Nacro’s values and its mission. We are committed to providing quality placements and support to people in the community to help them rebuild their lives, and I’m looking forward to seeing more of the work in action over the coming months.
Happy 1st Anniversary!The Nacro BASS service celebrated its one year anniversary on the 18th June 2019. Reflecting on the first year, we are incredibly proud of all the staff who have worked so tirelessly to ensure a smooth transition to Nacro. We are very pleased with the relationship we have formed with key stakeholders and, as part our commitment to continuous improvement, we will continue to listen and learn from feedback to make things even better. Please do keep in touch and let us know any areas for improvement. Click here to find out more information about the service and how to refer.
News
Nacro BASS staff structure Below you can see the staffing structure of BASS, including contact details for the senior team and service manager in each region.
ISSUE 2 September 2019
Michael – moved from BASS accommodation to Nacro Homes Agency Sheffield.Michael was a HDC case from Bradford who accepted BASS accommodation in Sheffield. He wanted to make a fresh start and leave his past behind him, following a history of offending and drug use. Unfortunately, Sheffield Council was unable to house him as he had no ties to the area and hadn’t been living there very long. Other services considered him too high risk. His support worker referred him to Nacro Homes Agency, explaining that Michael displayed excellent behaviour, was showing a positive, proactive attitude and had been drug-free since his release. He was immediately offered an assessment and a place in Sheffield, just two streets away from his BASS address. This meant he was still close to the new friends he had made and gave him a great chance to stick to positive new habits.
nacro.org.ukRegistered charity no. 226171
Got any questions?If you have any questions, comments, compliments or complaints about the BASS service please let us know by emailing [email protected].
Kamal DhimanInterim Contract Performance
Co-ordinator [email protected]
Catherine AmbroseService Manager – North East and Yorkshire & Humberside
Mark GroseService Manager – Eastern
Nigel MolyneuxService Manager – North West
Louise CumberlandInterim Head of Operations
Emma FitzpatrickRegional Manager –
North [email protected]
Geraldine ClydesdaleRegional Manager –
South [email protected]
Anna BagshawNational Referral and
Marketing Team [email protected]
Sukhjit AuilaService Manager –
West [email protected]
Caitlin CarrService Manager –
South West and [email protected]
Hardev DephuInterim Service Manager –
London, Thames Valley and Kent
Emily GoodchildService Manager –
Service Development and Innovation TeamLian Brian-Preacher – Service Development & Innovation [email protected]
Rachel Annison – Service Design & Innovation [email protected]
Please contact Nacro’s Communications Co-ordinator, Amy Barnicoat-Hood, at [email protected] for any poster, leaflet or other literature requirements regarding the BASS service.
Left to right: Amy, Bethany, Carla, Harriet, Anna and Duane
What do they enjoy about their job? “Communicating with different stakeholders” “Offering bed spaces and seeing occupancy rise.” “Giving people a chance at change.”“The fast-paced environment, the new challenges I get to complete daily and the positive environment I work in.”
What challenges do they face?“Sometimes communicating with stakeholders can be difficult given the timescales and targets -for example, chasing prison bails can be difficult.”
“Missing information from the prison on the referral form.”
Nacro BASS referral reviewFollowing feedback about some difficulties with the BASS referral process, the Nacro BASS Service Development and Innovation Team carried out a referral review and, as a result, we are currently making changes to the BASS referral process.The team consulted with court, prison and probation referrers and held a workshop with Ministry of Justice stakeholders to understand the difficulties and develop solutions.We are making changes to improve:· communication when an applicant is on the waiting list· understanding about the amount of detail needed to submit a referral right first time· informing applicants about how we process referrals and allocate bed spaces· ensuring complete referrals are sent first time, eg with regards to applicants’ health
needsThank you to everyone who fed into the review. We have listened to and learned from your feedback. You will start to notice improvements in the coming months, including receiving acknowledgement emails when submitting referrals, and refreshed letters which are clearer about our processes. In the coming months we will be rolling out new referral forms and user-friendly guidance to support people in getting their referrals right first time and will be in touch with further details ahead of the changes.
Who we have helped from June 2018 – June 2019
Meet the Referral HubOur referral team, based in Leeds, processes referrals into BASS from prisons and from courts, liaising with referrers to assess risk and support needs, and allocating and offering bed spaces. Currently, the team is made up of Emma Fitzpatrick (Interim Regional Manager for the North), Anna Bagshaw, Carla Coop, Harriet Blower, Maureen Evans, Jasvinder Kang, Amy Lloyd, Duane Prinz, Jade Raybould and Bethany Wainwright.
of people we housed were women
17.5%2,013referrals were housed
Related Documents
