1 March 21, 2007 New York Life Insurance Company • a Fortune 100 company • the largest mutual life insurance company in the U.S. • one of largest life insurance companies in the world • combined sales of insurance and investment products exceeding $37 billion in 2006 Mission For more than 160 years, New York Life Insurance Company's unwavering financial strength and time-tested investment strategies have provided consistent value and solid financial protection for our clients and their families. Goal "The primary responsibility of a mutual insurance company is to ensure that the long-term benefits promised to its policyholders are secure and protected. By remaining a mutual, New York Life can continue to manage for the long term, instead of the quarter-to- quarter orientation of the investment community." — Chairman and CEO Sy Sternberg
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New York Life Insurance Company a Fortune 100 company
New York Life Insurance Company a Fortune 100 company the largest mutual life insurance company in the U.S. one of largest life insurance companies in the world combined sales of insurance and investment products exceeding $37 billion in 2006 - PowerPoint PPT Presentation
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1March 21, 2007
New York Life Insurance Company
• a Fortune 100 company
• the largest mutual life insurance company in the U.S.
• one of largest life insurance companies in the world
• combined sales of insurance and investment products exceeding $37 billion in 2006
Mission For more than 160 years, New York Life Insurance Company's unwavering financial strength and time-tested investment strategies have
provided consistent value and solid financial protection for our clients and their families.
Goal "The primary responsibility of a mutual insurance company is to ensure that the long-term benefits promised to its policyholders are secure
and protected. By remaining a mutual, New York Life can continue to manage for the long term, instead of the quarter-to-quarter orientation of the investment community."
— Chairman and CEO Sy Sternberg
2March 21, 2007
GLOBAL OPERATIONSFounded in 1845 and headquartered in New York City, New York Life maintains operations in all 50 states (including 120 general offices) and nine overseas markets through a network of over 13,100 employees and 32,700 licensed agents.
New York Life and its affiliates’ products and services include insurance products (life, annuities and long-term care) and asset accumulation products, such as mutual funds.
Know what is happening worldwide
3March 21, 2007
In c ide n t M an ag e m e nt B u s ine ss C o n tin u ity a nd R eco ve ry R e cord s M a na g e m e nt
The Business Resilience Department
Goals:
• Protect the safety and health of NYL employees
• Protect the company’s assets and those of our customers
• Minimize the impact of disruptions to business operations and recover quickly if disruptions do occur
• Manage records in accordance with business, legal, and regulatory requirements
4March 21, 2007
New York Life’s incident management mission is to
prevent or mitigate disruptive incidents to the extent possible,
to prepare for possible disruptions, and to manage the
company’s response to incidents in a manner that protects
and sustains:
• The safety and health of NYL employees
• NYL assets, and those of our customers, and
• Our business operations
5March 21, 2007
The Incident Management Program provides a
comprehensive strategy for ensuring
appropriate steps are taken
before, during, and after incidents
6March 21, 2007
Program Awareness and EducationOngoing
Incident Management Program Overview
Program GovernanceExecutive Support & Oversight Process, Procedures & Toolkit Assigned Roles & Responsibilities
Program ManagementPlans/Playbooks Information/Resource Management Coordination/Integration of Efforts Testing/Maintenance
- Information Received
- Response Priority
- Triage/Escalate
Activation
- Team Assembly
- CCC Location(s)
- Execute
Contact/
Checklists
- Situation Reporting
- Alerts & Briefings
- Activity Logging
Recovery and/or Resumption
- Implement Recovery - Close activities - Post-Event Review