Volume 4 Issue 1 January 2010 INSIDE THIS ISSUE: New Years Resolutions 1 United Way Results 2 Parking Space Winners 2 From John’s Desk 3 Equinox Receives Award 4 Lessons of Life 5 Top in Sales and Service 6 Employees certified in CPR/AED 7 Shovel Snow Safely 7 Kudos 8 & 9 Chili Cook-off Results & Recipe 10 Winter Driving Tips 11 Welcome 12 Birthdays/Anniversaries 13 What’s in Your Wallet? 14 Employee News 15 Veterans Day Pictures 16 DID YOU KNOW? The Ecotec 2.4L I-4 engine that powers the all-new 2010 Chevro- let Equinox has been awarded Ward’s Auto World magazine’s 2010 “Ten Best Engines” for North America. The direct injected engine with variable valve timing helps deliver best-in-segment highway fuel economy in the Equinox of 32 mpg and a highway range of up to 600 miles. See page 4 for more information. How to Keep Those New Year’s Resolutions How to Keep Those New Year’s Resolutions How to Keep Those New Year’s Resolutions How to Keep Those New Year’s Resolutions It’s no secret that the odds against keeping a New Year’s resolution are steep. Only about 19% of people who make them actually stick to their vows for two years, ac- cording to research by John Norcross, a psychology professor at the University of Scranton here in Pennsylvania. However, those discouraging statistics mask an important truth: The simple act of making a New Year’s resolution sharply improves your chances of accomplishing a positive change — by a factor of 10. Among those people who make resolutions in a typical year, 46% keep them for at least six months. That compares with only 4% of a comparable group of people who wanted to make specific changes and thought about doing so — but stopped short of making an actual resolutions, says a study led by Dr. Norcross published in the Journal of Clinical Psychology. Contrary to popular belief, the secret to keeping resolutions isn’t willpower, Dr. Nor- cross says; people who rely on hopes, wishes or desires actually fail at a higher rate than others. Instead, the successful resolution-keepers made specific, concrete ac- tion plans to change their daily behavior. Successful resolution-makers make necessary changes in their environment at home or work, make a habit of rewarding themselves for small successes, and tap friends or co-workers for support. Dr. Norcross suggests the following principles: • Take one step at a time. Too many people make large resolutions that are just too hard to accomplish. Most do better if they break big goals into small steps. After a while, the small changes will become habit, adding up gradually to suc- cess. • Get a little help from your friends. Enlist like-minded friends who share similar goals to help. That interaction with another person keeps the resolution alive. • Change your environment. Another catalyst to change is to alter your surround- ings to support your new behavior. Tracking your progress by recording or chart- ing it also helps. • Announce your intentions. The public commitment can make the difference. • Figure out your attachment to bad habits. We often become attached to old be- haviors because they benefit us in some way. Psychologists advice figuring out what your bad behaviors do for you and finding healthier, more beneficial substi- tutes. • Expect Setbacks. People who fail at resolutions, Dr. Norcross says, tend to criti- cize or blame themselves for slipups. Instead, they need to brush off the inevita- ble setbacks and quickly get back on track. • Make realistic, attainable goals. If you can’t measure it, it’s not a very good reso- lutions because vague goals beget vague resolutions. For success, it is impor- tant to have a specific action plan. For more articles about Dr. John Norcross and advice for keeping resolutions, visit The Wall Street Journal’s website: WSJ.com.
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Volume 4 Issue 1
January 2010
I N S I D E T H I S I S S U E :
New Years Resolutions 1
United Way Results 2
Parking Space Winners 2
From John’s Desk 3
Equinox Receives Award 4
Lessons of Life 5
Top in Sales and Service 6
Employees certified in CPR/AED 7
Shovel Snow Safely 7
Kudos 8 & 9
Chili Cook-off Results & Recipe 10
Winter Driving Tips 11
Welcome 12
Birthdays/Anniversaries 13
What’s in Your Wallet? 14
Employee News 15
Veterans Day Pictures 16
D I D Y O U
K N O W ?
The Ecotec 2.4L I-4 engine that powers the all-new 2010 Chevro-let Equinox has been awarded Ward’s Auto World magazine’s 2010 “Ten Best Engines” for North America. The direct injected engine with variable valve timing helps deliver best-in-segment highway fuel economy in the Equinox of 32 mpg and a highway range of up to 600 miles. See page 4 for more information.
How to Keep Those New Year’s ResolutionsHow to Keep Those New Year’s ResolutionsHow to Keep Those New Year’s ResolutionsHow to Keep Those New Year’s Resolutions
It’s no secret that the odds against keeping a New Year’s resolution are steep. Only
about 19% of people who make them actually stick to their vows for two years, ac-
cording to research by John Norcross, a psychology professor at the University of
Scranton here in Pennsylvania.
However, those discouraging statistics mask an important truth: The simple act of
making a New Year’s resolution sharply improves your chances of accomplishing a
positive change — by a factor of 10. Among those people who make resolutions in a
typical year, 46% keep them for at least six months. That compares with only 4% of a
comparable group of people who wanted to make specific changes and thought about
doing so — but stopped short of making an actual resolutions, says a study led by Dr.
Norcross published in the Journal of Clinical Psychology.
Contrary to popular belief, the secret to keeping resolutions isn’t willpower, Dr. Nor-
cross says; people who rely on hopes, wishes or desires actually fail at a higher rate
than others. Instead, the successful resolution-keepers made specific, concrete ac-
tion plans to change their daily behavior.
Successful resolution-makers make necessary changes in their environment at home
or work, make a habit of rewarding themselves for small successes, and tap friends or
co-workers for support. Dr. Norcross suggests the following principles:
• Take one step at a time. Too many people make large resolutions that are just
too hard to accomplish. Most do better if they break big goals into small steps.
After a while, the small changes will become habit, adding up gradually to suc-
cess.
• Get a little help from your friends. Enlist like-minded friends who share similar
goals to help. That interaction with another person keeps the resolution alive.
• Change your environment. Another catalyst to change is to alter your surround-
ings to support your new behavior. Tracking your progress by recording or chart-
ing it also helps.
• Announce your intentions. The public commitment can make the difference.
• Figure out your attachment to bad habits. We often become attached to old be-
haviors because they benefit us in some way. Psychologists advice figuring out
what your bad behaviors do for you and finding healthier, more beneficial substi-
tutes.
• Expect Setbacks. People who fail at resolutions, Dr. Norcross says, tend to criti-
cize or blame themselves for slipups. Instead, they need to brush off the inevita-
ble setbacks and quickly get back on track.
• Make realistic, attainable goals. If you can’t measure it, it’s not a very good reso-
lutions because vague goals beget vague resolutions. For success, it is impor-
tant to have a specific action plan.
For more articles about Dr. John Norcross and advice for keeping resolutions, visit The Wall Street
Journal’s website: WSJ.com.
Page 2
Results of Sutliff Chevrolet’sResults of Sutliff Chevrolet’sResults of Sutliff Chevrolet’sResults of Sutliff Chevrolet’s
United Way CampaignUnited Way CampaignUnited Way CampaignUnited Way Campaign
Congratulations to all the Sutliff Chevrolet departments that participated in the 2009
United Way Penny Wars Challenge. A special “thanks” and “good job” go out to Paxton
Street Service, Used Car Sales and the Truck Center. However, “bragging rights” go to
the Paxton Street Service Department for winning the challenge with a score of
$159.37 ($170.72 in pennies less $11.35 in non-pennies). The Paxton Street service
staff were rewarded with a catered lunch from Pizza Hut to celebrate their success.
In addition to the penny wars, employees contributed to two silent auctions, the first at
the kick-off on September 18th which included a pie throw, and the second at the finale
on November 6th which included a chili cook-off. Once again, all the activities were fun
— but the money collected was very serious. After all is said and done, the United Way
was the REAL winner and will receive $319.21 from the penny war challenge,
$1,325.50 from the first auction and pie throw, and $469 from the second auction —
for a total of 2,113.71!
Add this amount to the $18,570 in United Way Pledges from Sutliff Chevrolet employ-
ees for a grand total of 20,684 20,684 20,684 20,684 in employee donations. Combine this with the company
match and Sutliff Chevrolet’s total contribution to this year’s United Way campaign is
$36,77336,77336,77336,773!! This goes to prove that by working together we can and do make a differ-
Best of the Best forBest of the Best forBest of the Best forBest of the Best for
October & November October & November October & November October & November
William EvansWilliam EvansWilliam EvansWilliam Evans
William Evans — October & November
Ken KohrKen KohrKen KohrKen Kohr
Sutliff Employees BecomeSutliff Employees BecomeSutliff Employees BecomeSutliff Employees Become
Certified for CPR and AEDCertified for CPR and AEDCertified for CPR and AEDCertified for CPR and AED
Sutliff Chevrolet recently updated its AED machine. This automated ex-ternal defibrillator (AED) is a com-
puterized medical device is located right off the new car showroom near the restrooms. An AED can check a person’s heart rhythm, it can recognize a rhythm that requires a shock and it can advise the rescuer when a shock is needed. The AED uses voice prompts, lights and text messages to tell the rescuer the steps to take. Persons responsible for using the AED are trained in CPR and how to use an AED. Sutliff Chevrolet employees certified in CPR and the use of our AED are: Matt Dyer, Charles Gray, Bill Krieger, Ron Martin and John Weikle. In case of an emergency, first call 911 to call for medi-cal help. Then page — TEAM PADDLE and give the location of the emergency. If you have any questions about CPR/AED training or emergency procedures in general, please contact Bill Krieger or John Weikle.
Page 7
Cherry Shogren’s granddaughter,
Breahna, is getting an early start in
learning the family business — who
wouldn’t want to buy a tire from this
cutie!? Cherry is the evening recep-
tionist here at Sutliff Chevrolet.
Save Your Back & Your Heart
While Shoveling Snow
The white stuff drifting The down is beautiful. But you
have to get rid of it, and start getting rid of it very soon.
Shoveling snow is a physically demanding job. Check
with your doctor to see if you should be doing it at all. If
not, or if shoveling is not your thing, prepare ahead by
setting up a snow removal service or contracting with a
strong neighbor.
• Before you go out, warm up your muscles and stretch
as you would before any exercise. Dress in layers so
you can remove one if you get heated up. Extra heat
makes the heart beat faster, and you want it to stay at a
normal pace.
• The best time to work on the snow is when it's still
falling. It won't be as deep, and it will be loose, pow-
dery or a lot easier to move. At this point, your leaf
blower could do the job.
• If it's already deep, use a smaller, lighter shovel. Start
with small loads.
• Push the snow rather than lifting it whenever you can,
even if it's for a small area. Every push avoids a lift.
• When you do lift, use your legs instead of your back.
Face the direction you want the snow to go and throw
it without twisting.
• Do larger areas in segments. The National Safety
Council recommends shoveling a while, then resting.
Page 8
Service Service Service Service
with a with a with a with a
Smile!Smile!Smile!Smile!
S U T L I F F — S I N C E 1 9 3 1
Marilee, thank you for the accurate de-
scription on how to reset my oil light. You
saved me time during my tight schedule to
come into Harrisburg. The little button next
to the display did cause the word “oil” to
display and after that was reset, and the
van was restarted, everything worked well
again. I knew the engine was not over
heated, no oil leakage was done, mileage
did not come near the written number, so it
had to be a computer setting in there
somewhere.
Again, thank you very much!
Cindy Shollenberger
The sales staff is extremely
knowledgeable and very courte-
ous. At delivery the sales con-
sultant (Tom Hand) explained
the operation of every switch,
dial and button. The orientation
was so thorough that I haven’t
had to open the owner’s manual
once. Great job!!
Ted Tomczak
Sheila,
Thank you for another excellent Veterans Day Event. I watched as Sutliff Employees and visi-tors benefited from the tribute to our country's veterans. You are a very special American and we are blessed to be the beneficiaries of your sincerity and talent.
We appreciate all you do in this effort and must tell you that I do not wear awards as a rule, but I was proud to wear the gift you de-signed. I took my guest, a loyal Sutliff cus-tomer who has a serious sight robbing dis-ease, to breakfast after the ceremony and she wore her domino Veterans Day gift and I wore my commemorative Sutliff Chevrolet Veterans Day medal. It is a keeper!
Thank you for making our part of the world a bit better than without you.
Sincerely,
Frank (Wedig)
04JAN2010
To whom it may concern,
My wife and I bought a 2010 Malibu 31DEC2009 and picked it up on 02JAN2010. We are very happy with the car thus far, and have already driven it several hundred miles. We are actually writing this letter about the ser-vice that our family received throughout the purchasing process. My wife and I have personally purchased seven cars from various dealers in our area and have had family members buy seven plus cars from the same dealers based upon our reference. Most purchases were made in the last five years. We have spent quite a bit of time in dealerships throughout the country over the years and felt compelled to write, because the service at Sutliff Chevrolet was among the best! Tom Hand was our primary salesman, Jason Wack helped with the pick up of the vehicle, Terry Hurley did our paperwork and completed things for us. The receptionists were great as well. They were extremely professional and helpful! All of the staff that we encountered were polite and professional. This includes the detailers/finish crew. Previously, we have shown up to pick up a new car and had to wait for it because something was not completed, cleaned up, etc. This was not the case with your dealership. The entire process was pleasant right down to driving our new car off of the showroom floor! This is a nice touch. Especially when it is in the twenties without wind chill!
Your dealership will be getting all of our business from now on! Great job!!!
Thank you,
The Middaughs
Chili CookChili CookChili CookChili Cook----off Winnersoff Winnersoff Winnersoff Winners
Sutliff Chevrolet employees gathered in the service office
on November 6th for our first — and hopefully, not last —
United Way Finale Chili Cook-off. Congratulations to the
winners: Bill Krieger (People’s Choice), Steve Smith (Best
Presentation & Best Name) and Tom Hand (Best Overall
Taste).
Tom Hand’s White Chili RecipeTom Hand’s White Chili RecipeTom Hand’s White Chili RecipeTom Hand’s White Chili Recipe
Steve Smith Bill Krieger
Page 11 S U T L I F F — S I N C E 1 9 3 1
Bridgestone/Firestone worked with IMSA and SCCA championship race car driver Peter Cunningham (also a three-time national ice
driving champion), in developing these safe winter driving tips.
• During winter months, keep abreast of weather reports in your area. If snow or ice is predicted, make plans to leave early or arrive later. An alarm clock set to an earlier time can
be a good friend in helping you avoid difficulties.
• If you can move a night trip to daylight hours, do so. Not only is visibility better, but if your vehicle is stalled, you are more
likely to receive prompt assistance during the daytime.
• Prepare your vehicle for winter driving; use this checklist:
• Check windshield wiper blades to make sure they work prop-erly. In some areas, snow blades are an effective alternative
to conventional wiper blades.
• Have your mechanic test the anti-freeze/coolant to provide
the correct level of protection required in your driving area.
• Make sure your tires are properly inflated. Under-inflation can reduce the gripping action of tires because the tread will not meet the road surface as it was designed to do. Over-inflation
has the same effect.
• If you live in areas where snow and ice are certainties of win-ter, don't depend on all-season tires. Instead, install snow tires. Snow tires are made of softer components and have a unique tread design that provide better traction and road-
gripping abilities.
• Keep your gas tank at least half-full. The extra volume can help reduce moisture problems within your fuel system. It
also adds helpful weight to your vehicle.
• In rear-wheel drive vehicles, extra weight in the trunk may be helpful. Use care-- unsecured weight can shift while you are moving or if you have to stop suddenly. Bags of sand can pro-vide weight and, if sprinkled on the ice, sand helps provide
traction.
• Before you leave your driveway, scrape the ice and snow from every window and the exterior rear view mirrors, not just a small patch on the windshield. Don't forget to remove snow
from headlights and brake lights.
• Try to remove ice and snow from your shoes before getting in your vehicle. As they melt, they create moisture build-up, causing windows to fog on the inside. You can reduce this fogging by turning the air recirculation switch to the OFF po-sition. This brings in drier, fresh air. Also, run your air condi-
tioner which becomes a dehumidifier for a few minutes.
• You and your passengers should all use safety belts, both
lap and shoulder straps.
• Adjust head rests. Rear-end collisions are common in winter driving and a properly-adjusted head rest can prevent or
reduce neck injuries.
• Before you shift into gear, plan the best route to your desti-
nation. Try to avoid hills, congestion areas and bridges.
• Although your radio can provide helpful traffic information, it can also be a distraction for some drivers. Since driving is more a mental skill than a physical skill, you may want to
keep it turned off.
• Don't use a cellular phone when driving on ice or snow. Even if you have a hands-free model, you need to concentrate on
driving, not on a telephone conversation.
• Drive slowly and remember posted speed limits identify the maximum speed allowed in ideal weather conditions. Law enforcement agencies can write citations to motorists driv-ing the posted speed limit if weather conditions warrant a
slower speed. Be alert to the actions of other drivers.
• Anticipate cars coming from side streets and put extra dis-tance between your vehicle and the one in front of you. If someone is too close behind you, don't speed up; slow down
or let them go around you.
• To make sure other drivers see you, always drive with your lights on. At night, in fog and heavy snow conditions, low
beams may be more effective than high beams.
• Keep a light touch on the brakes. Even with anti-lock braking systems (sometimes called ABS), apply light pressure to avoid locking the brakes and causing a skid. Pumping the brake pedal should be smooth action, going from light to
firm. Tip toe to slow is a good motto for winter drivers.
• Keep both hands on the wheel and keep the wheel pointed where you want your car to go. While it may sound overly simple, it could help you in a skid. While manual transmis-sions may provide greater control to assist with braking, be careful when using downshifting as a way to slow the vehi-cle. Gear changes, particularly abrupt ones, can upset a ve-hicle's balance and cause a skid to occur, especially in
turns.
Sutliff’s Own Engineer!Sutliff’s Own Engineer!Sutliff’s Own Engineer!Sutliff’s Own Engineer!
Dave Boyer, Dave Boyer, Dave Boyer, Dave Boyer, who works in
Sutliff Chevrolet’s Parts De-
partment, was included in
Pennsylvania Magazine’s
recent feature article,
“Behind the Scenes at
Strasburg Rail Road.” Dave, who is shown here shoveling coal in
one of the steam engines from the early 1900s, received his engi-
neer’s license about a year ago.
Jack AnastosJack AnastosJack AnastosJack Anastos
New Car Sales Manager
Jeff LashJeff LashJeff LashJeff Lash
Paxton Street Service Advisor
Kris BeachKris BeachKris BeachKris Beach
Paxton Street Service
Chad DarwicheChad DarwicheChad DarwicheChad Darwiche
New Car Sales
Jim MiegsJim MiegsJim MiegsJim Miegs
Paxton Street Service
Chris ShoemakerChris ShoemakerChris ShoemakerChris Shoemaker
Paxton Street Service Advisor
Body Shop News: Body Shop News: Body Shop News: Body Shop News: Congratula-
• Keep your vehicle stocked with sim-ple emergency equipment in case you do get stalled or have an accident. Consider
keeping these items in your vehicle:
− blanket or extra clothes
− candle with matches
− snacks
− beverages (never alcohol)
− flares
− C. B. radio, cellular phone or ham radio
− a small shovel
− flashlight
− windshield scraping device
− tow rope
− bag of sand or cat litter for traction
− long jumper cables
• If you do have trouble, run the engine only briefly to run the heater, not continuously. Carbon monoxide
can accumulate more easily in a non-moving vehicle.
• Severe engine damage may occur if the motor runs for long periods when the vehicle is not in motion. Warming up a car prior to travel is a common prac-tice, but most engines don't need more than a minute at most to circulate oil to all internal parts. Check your vehicle's owner's manual for information about your
engine.
(source: tiresafety.com)
In MemoryIn MemoryIn MemoryIn Memory
Ray C. Sweigart, 82, died Saturday, Octo-
ber 17th, at home. He worked at Sutliff
Chevrolet as a driver from 1993 thru 2003. He was
originally a freight agent and later retired as a damage
control agent for Conrail after more than 43 years of
service. He was a Staff Sgt. In the U.S. Marine Corps
serving during the Korean War era. Additionally, he
was the former mayor, councilman, auditor and tax
collector for the Borough of Goldsboro. Funeral ser-
vices were held October 22nd. Memorial contribu-
tions may still be made to AseraCare Hospice, 44
Bowman Road, York, PA 17408.
CruiseCruiseCruiseCruise----in Events in Events in Events in Events
Help CommunityHelp CommunityHelp CommunityHelp Community
Sutliff Chevrolet once again honored all those who serve or have served in the Armed Forces of the United States with its annual Veterans Day Flag Rais-ing Ceremony, held Wednesday, November 11th. Re-marks and a prayer of remembrance were followed by recognition of Veterans in attendance and the raising of Sutliff’s giant American flag up the area’s tallest flagpole (140 feet), at our showroom located at 13th & Paxton Streets in Harrisburg. Dan Steele of WHP 580 was the emcee the event and the guest speaker was USN Captain Chris Vitt, Commanding Officer and the Naval Support Activity in Mechanics-burg and Philadelphia. Members of Cedar Cliff High School Junior ROTC acted as the Honor Guard for the
event. For more pictures, see page 16.
Members of the Progress Fire Company recently presented Sutliff Chevrolet with a plaque in appre-ciation for the use of our American Flag to honor their fallen fire fighters. The flag was raised over the Capitol Building in Harrisburg. (Above, John Hickey, Steve Simmers and John Weikle accepted