New Tools: ACM for Human Resources

Adaptive Case Management

Routine Work & Knowledge Work

Working Population Trends

Adaptive Case Management

Recruiting Scenario

Thoughts for the Future

Keith D. Swenson Blog: http://social-biz.org/ Twitter: @swensonkeith

Presented by the

Professional Exchange of Human Resources Solutions

Scary Statistic

“about 47 percent of total

US employment is at risk of elimination by computer automation” - Frey & Osborne, Oxford University,

Sept 2013

~1995

~2015

85% of the new jobs created

in the past decade required complex knowledge skills: • analyzing information, • problem solving, • rendering judgment and • thinking creatively. - “The Productivity Imperative”, McKinsey and Company

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

New JobGrowth

Routine

Kn

ow

led

ge

W

ork

….

Innovation refers to the introduction of novel ideas or methods.

“The only sustainable competitive advantage is an organization's ability to learn faster than the competition.”

- Peter M. Senge, The Fifth Discipline: The Art & Practice

of The Learning Organization

Adaptive Case Management is

for Knowledge Workers

with Unpredictable Processes

to Adapt & Innovate

with Teams of Experts

to Accomplish Goals.

Scenario: Recruiting

Hiring

Manager

HR

Template

Project

Candidate Hiring

Manager

HR Recruiter

Template

Project

Candidate Hiring

Manager

HR Recruiter

Template

Project

Candidate Hiring

Manager

HR Recruiter

Template

Project

Team Members Ernie

Candidate Hiring

Manager

HR Recruiter

Template

Project

Team Members Ernie

Candidate Hiring

Manager

HR Recruiter

Template

Project

Team Members Ernie

“The future is uncertain – but this uncertainty is at the very heart of human creativity” - Ilya Prigogine

In an unpredictable world, the best investments are those that minimize the importance of predictions. - Sargut & McGrath

”A military force has no constant formation, water has no constant shape: the ability to gain victory by changing and adapting according to the opponent is called genius”

- Sun Tzu, The Art of War

Enforcing a single best practice on the organization,

can make it … fragile

Question:

What about the concept of Antifragile?

Question: Is this creating a divide

between the information-haves,

and the information-have-nots?

Three years running.

Real-life use cases.

Experience with ACM.

2014 awards submissions

expected in January.

http://AdaptiveCaseManagement.org/

Workflow Management Coalition

Panelist today:

Keith Swenson

VP of R&D at Fujitsu America Inc.

Pioneer in Adaptive Case Management

Co-author of 10 books on Business

Process Management

Blog: http://social-biz.org/ Twitter: @swensonkeith