New Innovation in Customer Service - TCPOS · New Innovation in Customer Service ... POS solutions with the ConnectSmart Kitchen (CSK) graphical monitor and the innovative paging

New Innovation in Customer ServiceTCPOS and Call-Systems Technology Switzerland have jointly developed a newly integrated onsitewireless paging solution. This along with QSR’s Kitchen Automation, helps you to better serve your customers and increase your sales. CustomerCall and WaiterCall paging solutions help you to enhance your customer service and to efficiently manage the sales process, resulting in shorter waiting times and increased customer satisfaction. Managing the tables and food delivery, plus reduced congestion at the hostess stand will improve the quality and the speed of your service. Thus, making your customers happier and coming back!

and font formatting. All in-store team members have access to real-time speed of service information for monitoring the status of the kitchen and integrated alerts ensure proactive responses to key events.

Table service restaurants rely on the CSK for restaurant kitchen automation to improve ticket times, table turns, volumes and food quality, while eliminating costly printers or the need to manually time and call out orders from a central kitchen location. The CSK also enhances guest satisfaction because hot food goes out hot and cold food goes out cold – and it goes out quickly. Innovative technology ensures individual items are displayed at specific prep stations in the kitchen, based on the cook times for all items on that order. Changes made to each item at each prep station – such as frying, cooking, prepared, and redo – are simultaneously indicated at the expeditor station at the order level, ensuring servers and managers know with a glance the status of their items and orders.

Once orders are completed in the kitchen, they are automatically moved to the front of the expeditor screen for immediate delivery to the guests.

Innovation in wireless paging solutions

Gourmet or fast food, take-away or quick-service: whatever the style of your restaurant, guests expect to be served quickly and efficiently, especially during rush hours. As customers are often impatient, restaurateurs must make sure that orders and payments are managed smoothly; ensuring guests enjoy great customer service and a pleasant dining experience that makes them want to come back. In order to give better service to your customers and improving your staff organisation TCPOS integrated to its flexible POS solutions with the ConnectSmart Kitchen (CSK) graphical monitor and the innovative paging solutions from Call-Systems Technology Switzerland.

ConnectSmart Kitchen: Innovative Kitchen Automation Software

With QSR’s innovative ConnectSmart Kitchen graphical restaurant kitchen automation software, restaurant operators can customize the routing and display attributes of every item and every order on each kitchen display station screen, highlighting item and order details with user-defined colors, fonts,

CSTS - QSR INTEGRATION

CustomerCall

No more visible queues for tables or meals with CSTS’s CustomerCall IQ pagers or Euro Coasters. Simply hand the pager to the customer waiting in a queue and they‘re free to drink in the bar or wander nearby, without losing their place in the queue.

Customer paging system for hospitality With the CSTS IQ or Euro Coaster pagers, no-one waits impatiently; there is no congestion at reception and no need to hunt for customers when their food or table is ready. It is proven that customer paging result in fewer walk-a ways & more profit for you! You will take more table bookings and lose fewer customers. Staff members are more productive because they spend more time looking after customers and less time searching for them.

When their table is ready, CustomerCall simply calls customers back with sound, flashing LED lights and vibration.

Built to last! The CSTS IQ or Euro Coaster pagers are extremely robust. They will endure careless handling and reward you with happier customers, willing to spend more in the bar while waiting to be seated. CustomerCall is not only clever and highly functional, it is extremely cost-effective too. The IQ pagers have the option for an antimicrobial coating for safer and cleaner handling by the customers.

Benefits

n Increased Profits

n Reduced Noise Pollution

n Relaxed Customers

n Most Reliable Customer Pagers

n Auto Pager Renumbering

n Lights, Vibration, Tone

n Anti-Theft Feature

n Smart charging

n Unique System ID

n Advertising Space

Benefits

n Increased Profits

n Auto Recall Feature

n All-Page Feature

n Most Reliable Waiter Pagers

n Multiple Pager and Transmitter Choices

n User-Replaceable Rechargeable Batteries

n Unique System ID

n Flexible Integration

n Manager Button

WaiterCall

Serve food as soon as it’s ready and provide prompt service to customers with the CSTS WaiterCall paging solution. WaiterCall connects the kitchen with front of house staff, allowing waiters to spend more time serving customers instead of checking the pass for food.

Kitchen to waiter paging system Wait staff make, on average, 5 trips to the kitchen every hour to ask if their order is ready. Over a 6 hour shift a server could lose up to 60 minutes checking the kitchen for meals that are not yet ready to be served. With WaiterCall, all the chef has to do is press a button to summon the waiters.When meals are ready, the chef presses the WaiterCall transmitter sending a silent message to the appropriate waiter‘s pager. The pager vibration signals the exact moment an order is ready for collection.

Kitchen to waiter paging systemThe waiter’s pager alerts him/her up to three times when food is ready. If the third page is unanswered, the manager is alerted. An “All Page” button lets managers send a message to all pagers at the same time. A manager button instantly calls the manager to the kitchen when additional assistance is needed.

A WaiterCall paging solution eliminates raised voices from the kitchen, cold food complaints and guarantees less wastage.

CSTS - QSR INTEGRATION

TCPOS SACentro Galleria 2 Via Cantonale 2cCH-6928 MannoTel. +41 (0)91 604 20 80 Fax +41 (0)91 604 20 [email protected]

About TCPOS

Take IT easy. Solutions for Hospitality and Retail.TCPOS is a leading provider of IT solutions for businesses in hospitality, catering, retail and leisure. Multifunctional POS solutions and first-class services help our customers to improve operations and drive growth. More than 7,000 customers all over the world trust in tailor-made IT-solutions from TCPOS.

www.tcpos.com