New Flyer Institute: Framework for Workforce Development
New Flyer Institute: Framework for Workforce
Development
Generational Learning Styles
Requires considerable flexibility.
Each generation has its own focus, perspective, and
expectations about training.
Mature/Baby boomers value traditional training such as
classroom-based learning programs.
Gen Xers are comfortable with different forms of business
technology--such as personal computers, PDAs, and the
Internet.
Gen Yrs are more willing to adopt technology-based learning
formats, such as e-learning, that provide them with greater
flexibility. High value on group and team training
What kind of learning challenges does
the multigenerational workforce
present?
The Generations at New Flyer
2%
45%
34%
19%
Matures - Prior 1946
Baby Boomers - 1946-1964
Generation X -1965 - 1977
Generation Y -1978 -
What is the New Flyer Institute?
Training framework for all New Flyer employees and locations
Leadership/Supervisory Development
Professional / Administration
Technical / Manufacturing
Migrating current training activities into global NF Institute structure
In 2009, 10,806 employees attended training events (over 30,000 hours)
370 unique training courses/curriculum delivered
Includes all NF locations
Includes internal and external training activities
Adding new training programs/activities to address more needs
Establishing training labs/classrooms and alternative delivery approaches
in all our facilities
Strongly aligned with needs of our employees, critical to Customer
Service, Operational Excellence and Supplier Partnerships
Vision sessions were held with leaders and
employees to define the key NF Institute
outcomes we want.
Key Training Vision Outcomes
Employee Satisfaction Customer Satisfaction
Strong Safety Record Improved Product Quality
Increase in Effective Leadership Increased Profitability
Leadership Training Areas
• Communication
• Leadership vs. Management
• Change Management
• Negotiation Skills
• Motivational Skills
• Strategic Planning
• Delegation
• Stress Management
• Coaching Skills
• Performance Mgmt
Professional Skills Areas
• Communication Skills
• Public Speaking
• Conducting Meetings
• Telephone Etiquette
• Customer Service
• Team Building
• Conflict Management
• Pro Active vs. Reactive
• Team Work
• Listening Skills
• Writing Skills
Technical Training Areas
• Blue Print Training
• Computer Training
• Project Management
• Change Management
• Lean / Six Sigma
• Technical Writing
• Oracle Training
• Welding Specifications
• Tool Use
• CAD Training
• Safety
• Regulatory
PS
/WJ
ELT
PS
m
HP
ELT
WJ
PS
m
HP
PS
m/H
P
HP
KW
/ML
ELT
CS
CS
ELT
ELT
PS
m
CS
CS
CS
CS
CS
CS
CS
CS
DW
DW
DW
DW
DW
DW
DW
DW
DW
ML
ML
ML
ML
JH
JH
JH
JH
HP
HP
HP
HP
HP
HP
HP
HP
HP
GA
GA
GA
GA
GA
GA
GA
GA
GA
GA
GA
GA
LEADERSHIP, PROFESSIONAL &
ADMINISTRATION TRAINING MATRIX
ELT
Directo
r
Directo
r -
Sale
s
Directo
r -
Serv
ice
Manager
Manager
- C
usto
mer
Pro
gra
ms
Manager
- S
ale
s
Manager
- P
art
s S
ale
s
Manager
- P
roduct S
upport
Manager
- S
erv
ice
Superv
isor
/ S
uperinte
ndent
Team
Leader
/ G
roup L
eader
Technic
al Leader
Pro
ject Leader
Adm
inis
trato
r
Cle
rk
Specia
list -
Sale
s / M
ark
eting
Engin
eer
/ T
echnolo
gis
t -
Bid
s
Engin
eer
/ T
echnolo
gis
t -
NP
D
Technic
ian -
NP
D, M
ain
tenance
Specia
list -
PD
M, P
roduction D
ata
Engin
eer
/ T
echnolo
gis
t -
Desig
n
Specia
list -
CA
D
Engin
eer
/ T
echnolo
gis
t -
Manufa
ctu
ring
Coord
inato
r -
CN
C P
rogra
mm
ing
Analy
st -
Cost / B
ids S
pecia
list
Analy
st -
Supply
/ Invento
ry
Specia
list -
Pro
cure
ment
Buyer
/ S
chedule
r
Pla
nner
/ S
chedule
r
Coord
inato
r -
Logis
tics
Coord
inato
r -
Invento
ry
Invento
ry C
ontr
ol
Adm
inis
trato
r -
Ware
house
Specia
list -
QA
Technic
ian -
QA
Inspecto
r
Test B
us D
river
Coord
inato
r -
Hum
an R
esourc
es
Coord
inato
r -
Payro
ll / B
enefits
Coord
inato
r -
Safe
ty &
Environm
enta
l
Specia
list -
Health &
Safe
ty
Specia
list -
Part
s P
roducts
Specia
list -
Technic
al S
erv
ices
Engin
eer
/ T
echnolo
gis
t -
Serv
ice
Coord
inato
r -
Technic
al S
upport
Adm
inis
trato
r -
Warr
anty
Instr
ucto
r / F
acili
tato
r
Public
ations W
rite
r / E
ditor
Public
ations Illu
str
ato
r
Public
ations T
echnic
ian
Contr
olle
r
Accounta
nt
Accounts
Receiv
able
/ A
ccounts
Payable
Analy
st -
Fin
ancia
l
Auditor
Specia
list -
Tax
Analy
st -
Busin
ess P
rocess
Syste
ms A
naly
st
Syste
ms A
dm
inis
trato
r / O
pera
tor
Data
base A
dm
inis
trato
r
Softw
are
Develo
per
/ P
rogra
mm
er
Analy
st
Coord
inato
r -
MIS
# EMPLOYEES 11 18 3 1 46 14 6 14 19 6 89 47 18 18 40 10 3 8 3 11 8 96 1 23 2 7 5 7 37 14 6 14 18 7 4 15 20 7 7 2 3 2 2 7 2 1 7 9 9 6 11 1 5 13 9 6 1 9 3 6 3 7 1
COURSE DESCRIPTION PRIORITY TRAINING SOURCE 3
Companuy Overview
New Flyer 101 (Company Introduction, Locations, Organizational Structure, Departments, History, …) In-House - Update Existing?
Overview of Company Policies and Procedures In-House - Update Existing?
Orientation to the Leadership Team
Products and Manufacturing Processes
New Flyer Buses 101 (Product Range, Xcelsior Product Features and Systems) In-House - Update Existing?
Introduction to Manufacturing Processes and Product Quality Standards In-House - Develop New?
Workplace Safety
Introduction to Safety In-House - Update Existing?
Personal Accountability for Safety In-House - Update Existing?
Safe Work Practices (Behavioral) In-House - Update Existing?
Company Strategy and Culture
Stakeholders Model for Long Term Success In-House - Update Existing?
Core Values In-House - Update Existing?
Operating Principles In-House - Update Existing?
Strategic Architecture - Applied Case Studies In-House - Update Existing?
Workplace Communications
Core Values In-House - Develop New?
Respectful Workplace / Anti-Harassment Policy and Reporting Procedures
Operating Principles In-House - Develop New?
Company Communications Structure and Systems In-House - Develop New?
Introduction to Company Documentation Systems and iBus Company Communications System In-House - Develop New?
Teamwork and Team Collaboration In-House - Develop New?
Continuous Improvement Culture and Root Cause Analysis In-House - Develop New?
Customer Service Culture In-House - Develop New?
Company Strategy and Business Plans
Stakeholders Model for Long Term Success - Applied Case Studies
Core Values - Applied Case Studies
Operating Principles - Applied Case Studies
Strategic Architecture - Applied Case Studies
Strategic Planning Process
Annual Operating Plans (AOP) - Planning Process and Overview of Current AOP
Management by Objectives (MBO's)
Foundations of Leadership
Human Resources Policies and Procedures
Collective Bargaining Agreements
Leadership vs. Management
Leadership Principles and Practices
Leaders as Teachers / Coaches
Situational Leadership
Leadership Communications Skills
Public Speaking and Presentation Skills
Conducting Effective Meetings
Knowing Your Audience
Empathetic Listening
Feed Forward ??? Pro-Active vs. Re-Active?
Awareness of Non-Verbal Communications
Motivational Skills
Negotiation Skills
Stress Management
Team Building and Team Skills Development
Team Building
Employee Development Planning
Employee Performance Management and Conducting Employee Performance Reviews
Effective Delegating
Creating Win / Win Agreements
Negotiation Skills
Conflict Management and Resolution Skills
Employee Recognition
Managerial Skills
Project Management
Change Management
Time Management
Business Environment, Structure, Systems, Processes
Overview of Company Organizational Structure
Overview of Regulatory Requirements and Company Compliance Systems
Overview of ISO Standards and New Flyer Management System (NFMS) Policies, Procedures, Forms
Sustainability Program and Environmental Protection Systems
External Audit Requirements (Safety, ISO, Financial, etc.)
Teamwork Communications Skills
Team Collaboration
Trust and Business Ethics
Communication
Time Management
Customer Service
Supplier Relationships
Telephone Etiquette
Listening Skills
Conflict Management and Resolution Skills
Technical Writing
Continuous Improvement Skills
Problem Analysis and Decision Making
Continuous Improvement Process and Root Cause Analysis
Lean Manufacturing 101
Business Systems Applications and Software Skills
Microsoft Word
Microsoft Excel
Microsoft Access
Microsoft Powerpoint
Microsoft Project
Oracle
Teamcentre
CAD
Other Engineering Software
Professional Development
Design / Engineering Specific Development
Accounting / Financial Reporting Specific Development
etc.
Role Based Skill Building
Engineering Development
Engineering - Analysis / Testing - Runner In-House - Develop New?
Engineering - CAD Services - Runner Supplier Training - Equip/Process?
Engineering - CAM Services - Runner Supplier Training - Equip/Process?
Engineering - Conceptual Services - Repeater Supplier Training - Equip/Process?
Engineering - Design for Profitability - Runner Buy Commercial Training?
Engineering - Finite Element (FEA-FEM) - Runner Supplier Training - Equip/Process?
Engineering - Functional Analysis - Runner In-House - Develop New?
Engineering - Inspection - Runner In-House - Develop New?
Engineering - Numerical Models - Runner In-House - Develop New?
Engineering - Product Design - Runner In-House - Develop New?
Engineering - Prototyping - Runner In-House - Develop New?
Engineering - Reverse Engineering - Repeater In-House - Develop New?
Engineering - Tool/Mach Design - Runner Buy Commercial Training?
Engineering - Virtual Prototyping - Runner Supplier Training - Equip/Process?
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310 14 54 6450 152 115 46
EXAMPLE LEADERSHIP, PROFESSIONAL & ADMINISTRATION TRAINING MATRIX
Foundations of Excellence (Orientation)
Leadership Excellence
Business Process Excellence
• Company Structure & Systems (eg ISO, NFMS, …)
• Business Processes (eg Pre-Production Process, …)
• Communications (Meetings, Written, Conflict Resolution, …)
• Company Business Systems (eg Oracle, …)
• Software (eg MSOffice, CAD, TeamCenter, …)
• Specialist Professional Skills (eg Auditing, ….)
• Other
List of Leadership, Professional, Administration Jobs
Numbers of Employees
Code Training Needs As:
• R = Required Training• O = Optional Training
(Typical for Job)
Source for Training:• In-House – Existing• Supplier Provided• Buy Commercially• In-House – Develop New
Pri
ori
tize
Tra
inin
g R
eq
uir
em
en
ts
~60 – 65 Basic Jobs
ML
MANUFACTURING TRAINING MATRIX
WP
G -
Sto
ckk
ee
pe
r (S
TK
)
ST
C -
Sto
ck H
an
dle
r
CR
K -
Sto
ckk
ee
pe
r I/
LH
CR
K -
Sto
ckk
ee
pe
r I
CR
K -
Sto
ckk
ee
pe
r II
WP
G -
Mate
ria
l H
an
dle
r (M
HF
)
ST
C -
Mate
ria
l H
an
dle
r
WP
G -
To
ol
& D
ie M
ak
er
Lic
en
se
d (
TM
L)
WP
G -
To
ol
& D
ie M
ak
er
Ap
pre
nti
ce
WP
G -
To
ol
Ma
inte
na
nc
e M
an
(T
MM
)
WP
G -
Mac
hin
ist
Lic
en
sed
(M
AL
)
WP
G -
Mac
hin
e O
pe
rato
r S
ett
er
(MO
S)
WP
G -
Mac
hin
e O
pe
rato
r A
(M
OA
)
WP
G -
Mac
hin
e O
pe
rato
r (M
OP
)
WP
G -
As
sis
tan
t M
ac
hin
e O
pe
rato
r (A
MO
)
WP
G -
In
du
str
ial
Ele
ctr
icia
n L
icen
sed
(IE
L)
WP
G -
Ele
ctr
icia
n (
EL
T)
ST
C -
Ele
ctr
ical
Te
ch
CR
K -
Ele
ctr
icia
n I
/LH
CR
K -
Ele
ctr
icia
n I
WP
G -
We
lde
r F
itte
r (W
FT
)
WP
G -
Pro
du
cti
on
We
lde
r (P
RW
)
ST
C -
Fit
ter
We
lde
r
ST
C -
We
lde
r
WP
G -
Pro
du
cti
on
Wo
rker
(PW
K)
WP
G -
As
sis
tan
t P
rod
uc
tio
n W
ork
er
(AP
W)
ST
C -
As
se
mb
ly T
ech
CR
K -
As
se
mb
ler
I/L
H
CR
K -
As
se
mb
ler
I
CR
K -
As
se
mb
ler
II
ST
C -
Bu
s D
eta
ile
r
WP
G -
Ab
rasiv
e B
laste
r (A
BB
)
ST
C -
Co
rro
sio
n T
ec
h
WP
G -
Fib
reg
las
s R
ep
air
ma
n (
FG
R)
WP
G -
Fin
ish
Pa
inte
r (F
PT
)
WP
G -
Pa
inte
r (P
TR
)
WP
G -
Pa
inte
r H
elp
er
(PT
H)
ST
C -
Pa
inte
r D
eca
ler
ST
C -
Pa
inte
r
ST
C -
Pa
inte
r A
sst
CR
K -
Pa
inte
r I
/LH
CR
K -
Pa
inte
r I
CR
K -
Pa
inte
r II
WP
G -
Ro
ad
Te
ste
r (R
DT
)
WP
G -
In
sp
ecto
r
WP
G -
In
du
str
ial
Me
ch
an
ic L
ice
ns
ed
(IM
L)
WP
G -
In
du
str
ial
Me
ch
an
ic L
ice
ns
ed
Ap
pre
nti
ce
WP
G -
Pro
du
cti
on
Mec
ha
nic
(P
RM
)
CR
K -
Main
ten
an
ce I
/LH
CR
K -
Main
ten
an
ce I
CR
K -
Main
ten
an
ce I
I
WP
G -
Main
ten
an
ce M
an
(M
MN
)
ST
C -
Main
ten
an
ce T
ec
h
WP
G -
Uti
lity
Pe
rso
n (
UT
P)
ST
C -
Bu
ild
ing
& G
rou
nd
s A
ss
t
CR
K -
Jan
ito
r
# EMPLOYEES 80 13 1 4 5 1 15 7 1 2 5 0 34 17 0 4 8 13 1 13 84 0 52 13 320 2 320 10 67 117 5 25 20 5 28 47 3 10 24 36 1 8 4 2 28 4 3 11 1 2 2 2 6 5 1 2
COURSE DESCRIPTION PRIORITY TRAINING SOURCE 5 25 20 5 2 28
Companuy Overview
New Flyer 101 (Company Introduction, Locations, Organizational Structure, Departments, History, …) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Overview of Company Policies and Procedures In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Orientation to the Leadership Team
Products and Manufacturing Processes
New Flyer Buses 101 (Product Range, Xcelsior Product Features and Systems) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Introduction to Manufacturing Processes and Product Quality Standards In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Workplace Safety
Introduction to Safety In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Personal Accountability for Safety In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Safe Work Practices (Behavioral) In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Company Strategy and Culture
Stakeholders Model for Long Term Success In-House - Update Existing?
Core Values In-House - Update Existing?
Operating Principles In-House - Update Existing?
Strategic Architecture - Applied Case Studies In-House - Update Existing?
Workplace Communications
Core Values In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Respectful Workplace / Anti-Harassment Policy and Reporting Procedures
Operating Principles In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Company Communications Structure and Systems In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Introduction to Company Documentation Systems and iBus Company Communications System In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Teamwork and Team Collaboration In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Continuous Improvement Culture and Root Cause Analysis In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Customer Service Culture In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Workplace Communications
Department or Cell Communications and Toolbox Meetings In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Respectful Workplace / Anti-Harassment Policy Awareness and Reporting Procedures In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Conflict Management Buy Commercial Training? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
English as an Additional Language (EAL) In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Technical Writing Buy Commercial Training?
Production Systems
Introduction to Company Documentation Systems and iBus Company Communications System In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Overview of Bus Production Process and Basic Production Control Systems In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Production Area or Workstation Specific Processes and Control Systems In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Material Flow and Point of Use Systems for Bus Parts, Tools, and Consumable Materials In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Using Oracle Production System for Basic Production Activites (Labour, Material, Job Status Transactions) In-House - Update Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Using the Oracle "Live Bus" Production System In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Workplace Safety and Environmental Protection
General Workplace Safety, Including Use of PPE, Reporting Unsafe Conditions, Role of Safety Committee In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Hazardous Materials (WHMIS), Including Access and Use of Material Safety Data Sheets (MSDS) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Process Specific Safety Training, as Required (ie Chemical Processes Safety, Machining Safety, etc.) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
First Aid and Emergency Response Procedures In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Chemical Spill Response and Use of Spill Kits In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Use of Respirators In-House - Existing? R R R R R R R R R R R R R R R R
Working in Confined Spaces In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O
Hearing Protection In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Fall Protection In-House - Existing? O O O O O O O O O O O O O O O R R R R R R R R R R R R R R R R
Back Safety In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Use of Hoists, Cranes, Tandem Cranes, Scissor Lifts, Steerable Skids, Bus Lifts, Bus Pushers In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Inspection and Maintenance of Hoists, Cranes, Tandem Cranes, Scissor Lifts, Steerable Skids, Bus Lifts, Bus Pushers In-House - Existing? R R R R R R R R R R O O O O O
Use of Forklifts In-House - Existing? O O O O O R R O O O O O O O O
Inspection, Maintenance, and Repair of Fork Lifts In-House - Existing? R R R R R O O O O O
Class 2 Drivers License Buy Commercial Training? ? ? R
Safety Audits and Safety Corrective Actions In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Overview of Sustainability Program and Environmental Protection Systems In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Sustainability Program and Environmental Protection Systems Audits and Corrective Actions In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Product Quality Assurance and Continuous Improvement
Overview of ISO Standards and New Flyer Management System (NFMS) Policies, Procedures, Forms In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Access and Use of Technical Shop Floor Instructions High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Access and Use of Blue Prints High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Access and Use of Engineering Change Orders (ECO) High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Access and Use of Bus Parts and Service Manuals In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Employee Process Qualifications and Regular Requalifications Procedure (eg CWB certifications) In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Quality Assurance Standards for Production Operations In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Maintaining Product Quality Records and Product Quality Trend Analysis In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Corrective Action System and Root Cause Analysis In-House - Develop New? O O O O O O
Problem Solving and Continuous Improvement Process In-House - Develop New? O O O O O O
Awareness of Human Factors Affecting Product Safety and Quality (12 Human Factors) In-House - Develop New? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Training Systems
Introduction to NF Institute and Overview of Training Programs In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Fundamentals of On the Job Training (OJT) / Training for OJT Trainers In-House - Existing? O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O O
Material Handling and Damage Prevention
Material Handing and Damage Prevention of Components from Receiving to Point of Use Workstations High - 2010 In-House - Update Existing? R R R R R R R
Material Handling and Damage Prevention During Frame, Major Panels, and Roof Assembly High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R
Material Handling and Damage Prevention During Mask, Prep, Paint, and De-Mask High - 2010 In-House - Update Existing? R R R R R R R R R R R R
Material Handling and Damage Prevention During Harnesses and Electrical Install High - 2010 In-House - Update Existing? R R R R R R
Material Handling and Damage Prevention During Axle, Engine, Transmission Install High - 2010 In-House - Update Existing? O O O O O O R R
Material Handling and Damage Prevention During HVAC Install and Exterior Finishing High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R
Material Handling and Damage Prevention During Interior Equipment Install and Interior Finishing High - 2010 In-House - Update Existing? R R R R R R R R R R R R R R R R R
Lean Manufacturing - Introduction
Lean Manufacturing 101 High - 2010 In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Workplace 5S (Sort, Straighten, Shine, Standardize, Sustain) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Waste Elimination (7W - Defects, Over-Production, Waiting, Transport, Movement, Inappropriate Production, Inventory) In-House - Existing? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Lean Manufacturing - Advanced
Process / Value Stream Mapping CME? Buy Commercial Training? O O O O O O
Total Productive Maintenance (TPM) CME? Buy Commercial Training? O O O O O O
Training Within Industry (TWI) CME? Buy Commercial Training? O O O O O O
Statistical Process Control (SPC) CME? Buy Commercial Training? O O O O O O
Six Sigma Methodology for Reducing Process Variation and Improving Product Quality CME? Buy Commercial Training? O O O O O O
Project Management CME? Buy Commercial Training? O O O O O O
Change Management CME? Buy Commercial Training? O O O O O O
Basic Shop Practices, Including Use and Maintenance of Basic Hand Tools (Torquewrenches, etc.) High - 2010 In-House - Develop New? R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R R
Assembling - Assembling (Electrical) - Runner In-House - Develop New? R R R R R
Assembling - Assembling (Mechanical) - Runner In-House - Develop New? R R R R R R
Assembling - Electronic Assembling - Stranger In-House - Develop New? R R R R R
Assembling - Gluing - Runner In-House - Develop New? R R R R R R
Die Making - Stamping - Stranger Supplier Training - Equip/Process? R R R
Electrical - Cabling / Wiring - Runner High - 2010 In-House - Develop New? R R R R R
Electrical - Control Panel - Runner High - 2010 In-House - Develop New? R R R R R
Electrical - Electrical Cabinet - Runner High - 2010 In-House - Develop New? O O O O O
Electrical - Electrical Panel - Runner High - 2010 In-House - Develop New? O O O O O
Electrical - Stripping - Runner High - 2010 In-House - Develop New? O O O O O
Electrical - Wire Harness - Runner High - 2010 In-House - Develop New? R R R R R
Electronic - Test and Measurement - Repeater High - 2010 In-House - Develop New? O O O O O
Electronic - Welding/Soldering (Electronic Component) - Stranger High - 2010 Supplier Training - Equip/Process? O O O O O
Engraving / Marking - Hand - Runner In-House - Develop New?
Engraving / Marking - Labels - Runner In-House - Develop New?
Engraving / Marking - Laser - Runner Supplier Training - Equip/Process?
Engraving / Marking - Machine - Runner In-House - Develop New?
Fabricating - Bonding / Adhesives - Runner Supplier Training - Equip/Process?
Fabricating - Folding / Bending - Runner In-House - Develop New?
Fabricating - Profiling - Runner In-House - Develop New?
Fabricating - Rolling - Runner In-House - Develop New?
Machining - 5 Axis Machining - Repeater Supplier Training - Equip/Process?
Machining - Bar Turning - Repeater In-House - Develop New?
Machining - Drilling - Runner Supplier Training - Equip/Process?
Machining - Grinding - Runner Supplier Training - Equip/Process?
Machining - Laser Cutting - Runner Supplier Training - Equip/Process?
Machining - Milling - Repeater In-House - Develop New?
Machining - Punching - Runner Supplier Training - Equip/Process?
Machining - Sawing - Runner In-House - Develop New?
Machining - Sharpening - Stranger In-House - Develop New?
Machining - Shearing - Runner Supplier Training - Equip/Process?
Machining - Threading - Stranger In-House - Develop New?
Machining - Turning - Repeater In-House - Develop New?
Metal Joining - Brazing - Runner Supplier Training - Equip/Process?
Metal Joining - Welding - MIG - Runner Supplier Training - Equip/Process?
Metal Joining - Welding - TIG - Repeater Supplier Training - Equip/Process?
Metal Joining - Welding - Spot - Repeater Supplier Training - Equip/Process?
Metal Joining - Soldering - Runner Supplier Training - Equip/Process?
Metrology - Dimensional Inspection and Tolerancing - Runner In-House - Develop New?
Metrology - Laser Calibration - Repeater Supplier Training - Equip/Process?
Metrology - Ultrasonic Test - Repeater Supplier Training - Equip/Process?
Surface Finishing, Cleaning - Abrasive / Dry Blast Clean - Runner In-House - Develop New?
Surface Finishing, Cleaning - Chemical Cleaning - Runner In-House - Develop New?
Surface Finishing, Cleaning - Deburring - Repeater In-House - Develop New?
Surface Finishing, Cleaning - Masking - Runner In-House - Develop New?
Surface Finishing, Cleaning - Polishing - Repeater In-House - Develop New?
Surface Finishing, Cleaning - Sandpapering - Runner In-House - Develop New?
Surface Finishing, Cleaning - Stripping - Repeater In-House - Develop New?
Surface Treatment, Coating - Painting - Runner Supplier Training - Equip/Process?
Surface Treatment, Coating - Rust Inhibitors - Runner Supplier Training - Equip/Process?
Surface Treatment, Coating - Zinc Coating/Zinc Plating - Runner Supplier Training - Equip/Process?
Tubing - Curving (Pipe) - Runner Supplier Training - Equip/Process?
Tubing - Swaging - Runner Supplier Training - Equip/Process?
Woodworking - Finishing - Runner In-House - Develop New?
Woodworking - Joining / Assembly - Runner In-House - Develop New?
Woodworking - Routing / Drilling - Runner In-House - Develop New?
Product Overview Training, Including Models, Lengths, Propulsion Systems, Option Groups In-House - Develop New?
Product System or Option Group Specific Training (Training May be Provided by a Supplier) per below:
110 - KITS In-House - Develop New?
201 - BUMPERS In-House - Develop New?
203 - SUSPENSION FRONT In-House - Develop New?
204 - SUSPENSION REAR In-House - Develop New?
205 - TIRES In-House - Develop New?
209 - STEERING Supplier Training - Product?
218 - ENGINE OIL FILTER In-House - Develop New?
219 - ENGINE Supplier Training - Product?
224 - STARTER Supplier Training - Product?
231 - COOLING SYSTEM In-House - Develop New?
234 - WATER FILTER In-House - Develop New?
236 - ETHER INJECTOR In-House - Develop New?
241 - FUEL SYSTEM In-House - Develop New?
246 - AIR BRAKE & LEV SYSTEM In-House - Develop New?
260 - BATTERY COMPARTMENT In-House - Develop New?
269 - PA SYSTEM Supplier Training - Product?
273 - EXTERIOR LAMPS In-House - Develop New?
277 - INTERIOR LIGHTING Supplier Training - Product?
280 - PASSENGER SIGNAL In-House - Develop New?
284 - ELECT-SIDE CONSOLE-ELECT High - 2010 In-House - Develop New?
286 - ELECT-INSTRUMENT & SWITC High - 2010 In-House - Develop New?
289 - HARNESS MATERIALS-ROUTIN High - 2010 In-House - Develop New?
290 - WIRING DIAGRAMS High - 2010 In-House - Develop New?
292 - ELECTRICAL HARNESSES High - 2010 In-House - Develop New?
294 - ELECTRICAL POWER CABLES High - 2010 In-House - Develop New?
296 - ELECTRICAL DECALS In-House - Develop New?
298 - ELECT CHECKOUT PROC & TE High - 2010 In-House - Develop New?
304 - PAINT & DECAL Supplier Training - Product?
306 - SAFETY EQUIPMENT Supplier Training - Product?
350 - DRIVERS CONTROL In-House - Develop New?
400 - STRUCTURES In-House - Develop New?
405 - ARTIC JOINT & BELLOWS In-House - Develop New?
410 - TAPPING PLATES In-House - Develop New?
420 - EXTERIOR APPLIED PARTS In-House - Develop New?
421 - INSULATION In-House - Develop New?
422 - INTERIOR APPLIED PARTS In-House - Develop New?
423 - ADVERTISING FRAMES In-House - Develop New?
440 - ENGINE DUST SHIELDS In-House - Develop New?
450 - FLOORING A-P In-House - Develop New?
460 - WINDOWS Supplier Training - Product?
470 - DESTINATION SIGNS In-House - Develop New?
480 - MIRRORS In-House - Develop New?
490 - DOOR ENTRANCE Supplier Training - Product?
491 - DOOR EXIT Supplier Training - Product?
526 - SEATING & STANCHIONS Supplier Training - Product?
549 - HVAC SYSTEM Supplier Training - Product?
580 - WHEELCHAIR LIFT In-House - Develop New?
600 - CUSTOMER OPTIONS In-House - Develop New?
Commercial Training Readily Available R Required Training for Job or Job Family
In-House Training Exists O Optional Training Typically Required for Job or Job Family
Supplier Training on Products or Manufacturing Equipment & Processes
In-House Training Needs to be Developed
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Caution: Course lists, priorities, and training classifications as
Required or Optional are for training matrix illustrative purposes only,
and have not been validated or approved.
Caution: Course lists, priorities, and training classifications as
Required or Optional are for training matrix illustrative purposes only,
and have not been validated or approved.
EXAMPLE MANUFACTURING TRAINING MATRIX
Code Training Needs As:
• R = Required Training• O = Optional Training
(Typical for Job)
Source for Training:• In-House – Existing• Supplier Provided• Buy Commercially• In-House – Develop New
List of Manufacturing Jobs
Numbers of Employees
Pri
ori
tize
Tra
inin
g R
eq
uir
em
en
ts
Foundations of Excellence (Orientation)
Manufacturing Best Practices Excellence
Manufacturing Processes Excellence
Product Excellence
~25 – 30 Basic Jobs
The NF Institute course calendar and course
descriptions are now available on iBus.http://ibus.newflyer.com/index/new-flyer-institute
Calendars will
be populated for
all NF locations
as course dates
are confirmed.
The NF Institute course calendar
includes course descriptions
More course
summaries
will be added
as the course
schedules
are set.
Final thoughts
There is not a one-size-fits-all approach to training or
meeting needs of these different age groups
Design learning experiences that take into account varying
learning styles inherent in all employees
Development should be meaningful and aligned to
organizational strategy.
Institute viewed as key enabling strategy.
Next steps: leadership/supervisory development programs
for all NF leaders, mini training sessions on high priority
customer and acceptance challenges