New c · 2012. 1. 27. · CENTRAL ELECTRICITY REGULATORY COMMISSION (CERC) 3id & 4th Floor, Chanderlok Building, 36, Janpath, New Delhi - 110 001 Tel 23353503 I Fax 23753920 No.

CENTRAL ELECTRICITY REGULATORY COMMISSION (CERC) 3id & 4th Floor, Chanderlok Building, 36, Janpath, New Delhi - 110 001

Tel 23353503 I Fax 23753920

No. 15/9 (I)i!2009/APTEL/FOR/CERC Dated: 291h May, 2018

To

The Registrar Appellate Tribunal for Electricity (APTEL) Core 4,7Ih Floor, SCOPE Complex % Lodhi Road 'c" '

New Delhi- 110 003 /

NIS

Subject: Quarterly Report on the Compliance of it lirection give. Appellate Tribunal for Electricity in its Order dat2 it' 2 in Review Petition No. 5 of 2009 in Appeal No. 1.i iftpOO8'. functioning and performance of Ombudsman and Consumer Grievance Red ressal Forums.

Sir.

This has reference to the Order of the Hon'ble Appellate Tribunal for Electricity (APTEL) dated 27th January, 2012 in Review Petition No. 5 of 2009 in Appeal No. 181 of 2008. As directed by the Hon'ble APTEL, the quarterly report on the functioning and performance of Ombudsman and Consumer Grievance Redressal Forums is enclosed as Annexure.

2. It is requested that the report may be brought to the notice of the Hon'ble APTEL.

Yours faithfully,

(Arun Kumar) Assistant Secretary

End : As above (8 copies)

04-iLe

File No.15/9(1)/2018/APTEL/FORICERCNoI.l)

Report on the Compliance of the Directions of the Hon'ble Appellate Tribunal for Electricity in its Order dated 271hJanuary, 2012

in Review Petition No. 5 of 2009 in Appeal No. 181 of 2008 for the quarter ending:

)tM L3.

This report contains the status of implementation of the directions given by the Hon'ble Appellate Tribunal to the Secretary of the Forum of Regulators in its Order dated 27th

January, 2012 in Review Petition no. 5 of 2009 in Appeal No. 181 of 2008.

As directed by the Hon'ble Tribunal, the State Electricity Regulatory Commissions (SERCs) and Joint Electricity Regulatory Commission (JERCs) of the concerned States are required to send the detail of vacancies, which exist in Consumer Grievance Redressal Forums (CGRFs) and Ombudsman to the Secretary of Forum of Regulators . The Hon'ble Tribunal also directed to update the status of posts of CGRFs and Ombudsman, the status of grivences disposed by CGRFs and Ombudsman and Standard of Performance of licensees. The report has been prepared based on the information received from SERCs and JERCs.

The report is divided into following seven sections in compliance to the directions given by the Hon'ble Tribunal:

I. The first section of the report deals with the status of the vacancies in Consumer Grievance Redressal Forums (CGRFs) in the Stated.

H. The second section of the report deals with the status of the vacancies for the Post of Ombudsman in the States.

111. The third section of the report deals with the status in those States where the posts of CGRFs are yet to be created.

IV. The fourth section of the report deals with the status of those States where the posts of the Ombudsman are yet to be created.

V. The fifth section is the summary of the vacant positions. VI. The sixth section is the status of disposal of Grievances by CGRFs. VII. The seventh section is the status of disposal of Grievances by Ombudsman. VIII. Status of achievement of Standard of Performance (SOP).

File No.15/9(1)/2018/APTEL/FORJCERCNoL1)

Section 1

Status of vacancies in Consumer Grievance Redressal Forums (CGRFs) in the States

This section of the report deals with the status of the vacancies in CGRFs under the jurisdiction of the respective SERCs and JERCs. The current status of vacancies in quarter ending of September, 2017 as against the status in quarter ending June, 2017 is as under.

S. SERCs/ Status of Vacancy for quarter Status of Vacancy for quarter No. JERCs ending September 2017 ending December 2017

One vacancy against the post of 3rd One vacancy against the post Of3td Bihar, Patna Member since 26.02.20 13 Member since 26.02.2013 in Patna

One vacancy against the post of 1st One vacancy against the post of Member since 16.05.2017 in Patna Chairperson since 16.05.2017

One vacancy against the post of 1 One vacancy against the post of 2 Member since 27-03-2017 Member since 06.12.2012 in Purnea

One vacancy against the post of 2nd One vacancy against the post of Member since 06-12-2012 in Purnea Chairperson at Purnea since 27.3.2017

One vacancy against the post of 2 nd One vacancy against the posi of 2' Member in Muzaffarpur since Member in Muzaffarpur since 07.01.2014 07.01.2014

One vacancy against the post of 2nd One vacancy against the post of 2nd Member in Bhagalpur since Member in Bhagalpur since 02.02.2016. 02.02.2016.

One vacancy against the post of 2 One vacancy against the post of 2nd Member in Gaya since 02.02.2016. Member in Gaya since 02.02.2016.

Chhattisgarh Four vacancies against the post of Five vacancies against the post of 2. Member (third Member to be Member (third Member to be

nominated separately) in CGRF nominated separately) in CGRF Raipur, CGRF Bilaspur, CGRF Raipur, CGRF Bilaspur, CGRF Raigarh and CGRF Bhilai Raigarh and CGRF Bhilai respectively respectively

3. Thirteen (13) vacancies against the Eight (08) vacancies against the post post of Chairperson as per details of Chairperson as per details given given under - under - Latur Zone - 23-02-2017; Latur Zone - 23-02-2017; Akola Zone - 21-02-2017; Akola Zone - 21-02-2017;

Maharashtra Gondia Zone - 06-06-2017; Kokan Zone - 09-02-2015; Amravati Zone - 21-02-2017; Jalgaon Zone - 06-06-2017; Kokan Zone-09-02-2015; Nasik zone- 06-06-2017 Nanded Zone - 23-02-2017; Nagpur zone - 06.06.2017 Jalgaon Zone - 06-06-2017; Bhandup zone— 08-12-2017 Baramati Zone - 17-10-2011 Pune zone - 08-12-2017

2

File No.15/9(1)/2018/APTEL/FOR/CERC/VolJ)


Kolhapur zone - 02-07-2017 Nasik zone- 06-06-2017 Aurangabad zone - 05-08-2017 Four (04) vacancies against the posts Nagpur zone - 17-05-2017 of Members (CPO) as per details Chandrapur zone - 01-07-2017 given under -

Five (05) vacancies against the Latur Zone - 19-12-2017; posts of Members (CPO) as per Nasik zone- 0 1-07-2017; details given under - Bhandup zone - 24-11-2017; Chandrapur Zone - 03-09-2016; Pune zone - 03-12-2017 Amravati Zone - 17-11-2015; Gondia Zone— 17-11-2015; Nasik zone —0 1-06-2017; BES & T undertaking-27-08-2017

4. One vacancy against the post of One vacancy against the post of Punjab Member since 15-03-2017. Member since 15-03-2017.

5. One vacancy against the post of the One vacancy against the post of Tamil Nadu

Member in Ramanatheapuram EDC Member (Legal), Chennai EDC

since 10-09-2017 (West) since 14-07-2012

One vacancy against the post of the 2 vacancies in Namakkal EDC since

Member in Namakkal EDC since 28-06-2014

27-06-2017

One vacancy against the post of the

Member in Chengalpattu EDC

since 18-09-2017

One vacancy against the post of

Member (Legal), Chennai EDC

(West) since 14-07-2012


Member in Vellore EDC since

27-10-2014

File No.15/9(1)/2018/APTEL/FOR/CERCNolJ)

Note: Relevant information from ERC of Jharkhand, Kerala, JERC (Goa and UTs) and Telangana was not received as on the date of preparing this report.



Chairperson in Hisar

Two vacancies against the post of

Member in Hisar

6HERC

Two vacancies against the posts of Two vacancies against the posts of

two Co-Opted Members in Bolangir two Co-Opted Members in Bolangir

and Jaipur Road and Jaipur Road

7. Odisha

L)

File No.15/9(1 )/2018/APTEL/FORICERCNoL I)

Section —11

Status of the vacancies in Ombudsman in the States

This section of the report deals with the status of the vacancies in Ombudsman under the jurisdiction of the respective SERCs and JERCs. The current status of vacancies in quarter ending of June, 2017 as against the status in quarter ending March, 2017 is as under.

Note: Relevant information from ERC of Jharkhand, Kerala, .JERC (Goa and UTs) and Telangana was not received as on the date of preparing this report.

S.Status of Vacancy for Status of Vacancy for

NSERCs/ JERCs quarter quarter

° ending $E-P, 2017 ending D.2017 1. Tripura Shri Hare Krishna Das has Shri Hare Krishna Das has

been functioning as been functioning as Ombudsman in addition to Ombudsman in addition to the the charge of Secretary, charge of Secretary, TERC TERC since 1-7-2015 since 1-7-2015

c

File No15/9(1)/2018/APTEL/FORICERCNolJ)

Section —Hi

Status of those States where the posts of CGRFs are yet to be created

This section of the report deals with the status of those States where the posts of CGRFs are yet to be created. The table below gives the current status of creation of the posts of CGRFs in quarter ending of June, 2017 as against the status in quarter ending March, 2017 is as under.

Status of Vac&y for Status of Vacancy for '

S. No.SERCs/

quarter quarter JERCs

ending S CP. 2017 ending Jf(. 2017

1. Jammu & CGRF not

yet CGRF not established as yet. Kashmir established.

2. Nagaland CGRF not yet established CGRF not yet established by by the State Government the State Government

File No.15/91)/2018/APTEL/FOR/CERCNoi1)

Section —IV

Status of those States where the post of the Ombudsman is yet to be created.

This section of the report deals with the status of those States where the post of the Ombudsman is yet to be created. The table below gives the current status of creation of post of Ombudsman in quarter ending of June, 2017 as against the status in quarter ending March, 2017 is as under.

Status of Vacancy Status of Vacancy for S. No. SERCs/JERCs for quarter quarter

ending50. 2017 ending pt,2017 1. Jammu & Kashmir Ombudsman not Ombudsman not established

established sofar as yet. 2. Nagaland Post of Ombudsman is yet to

be created by the State Government

1

File No.15/9(1)/2018/APTEL/FORJCERCIVoJ.1)

Section - V

Summary of the vacant positions

Vacancies in CGRF

I. Seven vacancies in CGRF for the post of Member in the State of Bihar. 2. Five vacancies in CGRF for the post of Member in the State of Chhattisgarh. 3. Two vacancies in CGRF for the post of two Co-opted Members in the State of Odisha. 4. Three vacancies in CGRF for the post of Member in the State of Tamil Nadu. 5. Eight vacaicies against the post of Chairpersons and four vacancies against the post of

Member in the State of Maharashtra. 6. One vacancy against the post of Member in the State of Punjab. 7. One vacancy against the post of Chairperson and one vacancy against the pot of

Member in Haryana. 8. CGRF is yet to be established in the States of Jammu & Kashmir and Nagaland,

Vacancies in Ombudsman

1. The post of Ombudsman is yet to be established in the State of Jammu & Kashmir and Nagaland.

I Status of disposa l of Grievances by CGRF

No. of sittings of CGRF in the quarter ending

December 2017

,:2

00 CD

ccn

No. of Grievances pending which are

older than 2 months

QQ

Q

0

©

300

OO

No. of Grievances

pending at close of

the quarter

ending

December 2017

©

0

0 0

0 0

0

N

- C

0

0

132

No. of Grievances disposed during the

quarter eliding

December 2017

46 1

42

rfl

102

0

147

No. ofCrievaiices

received during the

quarter ending

December 2017

-20

43

N

42

No. of Grievances

Outstanding at the

close of Previous

quarter ending

2017

0

0

0

0 0

192

102

0

03

20

406

C'

237

API)CL, Dibrugarh

APDCL, Tezpur Zone APDCL (LAZ),Cuwa hati

PDC1. ( L.AR), Jorhat Zone

A1DCL. Nagaon

Tota l

E

II Naharlagun, Pasighat, Miao

Dirang, Ziro, A:ilo, TeLu

tuta tTa rpur

BRPL

BYPL

TPDDL

Tota l

Name of SERC/ JERCs

\ruuac ha l

tradesh

File No.15/9(1)/2018/APTEL/FQR/CERC/Vol.1)

Information not submitted -

72

37

64

4 4 -

c

296

-

40

-

r - PG VCI.. Raj ko l 38

P(;\ CL, Bhii ii aga F 73

0 UGV( L 4

6 G uja ra t MGV(_I

DG\( I.

rl'L-Ahtiieda ba d 1 4 TPL Sura t

fota l 131

Sail l3oka ro, J !ia rk ha ri d ] JUSC()

Tata Steel Ltd.

Jharkharid lrja Vikas Nigam Ltd.

VUSNF, Chaibasa

VUSNF, Hazaribagh VUSNF, JSEB,11ed in in agar

--

Da niodar Vally Corpn. Ma it tion,

,Jlia rkhan d

Tota l

c

HESCOM

c

Tota l

2

File No.15/9(1)/2018/APTEL/ FOR/CERC/V0. 1)

File No.15/9(1)/2018/APTEL/FOR/CERCNOl.I)

Information not submitted

27

39 I

54

z

00

-

21 1

r801

34 H

47 I

- -- CGRF-North (KSEB)

CCRF-Central (KSEB)

CCRF-South (KSEB)

Trichur Corporation

- KDHPCL

ECGRF Bhopa l

ECGRF Indore FCCRF Jabalpur

Bhandup Urban Zone I hoihapur Zone

=

Pune Zone

aepur Zone

-

-

Jalaon Zone )fl

( hatidrapur Zone

i.ko!a Zone

BEST Undertaking

\ladhya Pra desh

z II

File No.15/9(1 )/2018/APTEL/FOR/CERC/Vol.l)

67

~74

28

LcI ON

47

44

r-4

14

—

113

InIn

In

29

OC

52

'0

'.0 —

'.0

152

40

r- —

150 I

?

-In

—

C'.

43

236

N cc

In

—

10 •

—

13

r----t3947 I

244 I

12

234

124

LL

20897

198 11

r

29

03

In

CA M

123

;R

rN

ZD

_:

27 1 5 0 1 30

14 50

884 1

Rourke la

13erha r1ipur

PSP( 1, Pa t ia la

'-

Jodhpur

Tota l

Tamil Nadu

Azamgarli

Chitrakoot

-o

Gonda Devipatan

Gorakhpur

Greater Noida I

Kanpur Ka npur, KESCO

Mirzapur

72

Saha ranpu r

Varanasi

Total

Idhani Singh Na2ar

=

=

-

'0

t

C)

File No.15/9(1)/2018/APTEL/FOR/CERCNol.1)

0

41-

full time

lnfoniiat ion not submitted

24

I CGRF not established as vet

CGRF not esta blished as Vet

Information not submitted-

31

14

89

20 -r

179 209

1 03

=

(N

=

(N

49

73

118

=

I

Kumaon Zo ne

Tota l

WBSEDCL CESC LTD. DPSC Ltd.

Total

P& F, Department, CGRF, Mizoram

Man ipu r Sta te power

Distribu t ion Company Limited

(MSPDCL), CGRF Man ipu r

=

.2

Coa

-- Lakshadweep

Dadra Nagar Haveli

-

TSECL-CGRF-1 CGRF-11, TSECL-CGRF-111

—:

-. E

©

-

=

=

I-'- -

N

N

N

N

N

0'e eN

co eN

'C

eN

—t

eN

13

File NO.15/9(1)/2018/APTEL/ FORICERC"10H)

11

I)

0

o

Information not submitted I - -


full time

j

L 18

V -

d

©

371

25

sect ion -vii - Stgj o1cis osai ol L _ iiiIuuu u

No. of No. of No. of No. of

Grievances Grievances Grievances Grievances

Outstanding a received during t disposed

pending at c lose the c lose of

the quarter during the

of the quarter Previous quarter (Oct.- ending Dec.

quarter ending 20 17 (Oct.- Dec.2017)

Sep2017 Dec.2017)

0 2 2 0

14 23 25 12

0 0 0 0

45]

r42

cc

7 1 40 30 1

File No.15/9(1)/2018/APTEL/FORICERCNoI. 1)

3 89 49


Ombudsman not yet established

Ombudsman not yet established I Information not submitted

L 112

oc 00 N

c

CD

CD

CD

112

Uttar Pradesh

West Bengal

(JERC MM)

Manipur & Mizoram

JERC Goa &

All Uts Chhattisgarh

_4

JD

=

-=

Nagaland

Telangana

L20

Cl

Cl

C'l

C'I

25

(l

rl

GO C

l

1 29

Cl

I) -o

I)

C

0

E

0

0

0

I) 0

I) 0

(I,

0

C-

i) 0

*

'-S

55

:5

:5

:5

:5

z

:5

:5

z

:5

z

z

:5

:5

:5

:5

>-=

'a

p

th

S

File No 15I9( 1)I201 8/APTEL/FOR/CERC/V0hi)

U U

4-

5

9

-

12

2E

i

I

4 j

H

US

: S

S5

U

S

a B

B5

d B

$

9;

72

is

-'-

-- —

I -

s5S

S

U5

2

•

0 00•

cy

3

File No.15/9(1)/2OI8IAPTEL/FOR/CERCNoLI)

z 2

n

ii

S

As

ii H

z

.5 S

0 S

z z

S ('I U z z .5 S

.50

flfOrmatlofl not submitted

VI

b. I"

p

S S

5

.g-•=

14 I

u

2 ILA

.,

Th

lit 8

1

Jgas

Ji

.5 .5

z

.5.5.5

.5

z z

.1

1, h

i-I

N

S

.5 .5 .5

S z

.5 S

S a I

S

FL

7

5

I

195li

- -U7

I

z z

hil

U

2E 2

- - -- -

-

---

- --

-_=

::--

- _-

9-

- g

51

L L L L I

I

I

-

92

°oo.893

- 2

I

B I

L

IZ

0

>

C-)

LU C-)

0

LL -J LU

CL -

00

CD C'4

LC)

6 z

03 U-

New c · 2012. 1. 27. · CENTRAL ELECTRICITY REGULATORY COMMISSION (CERC) 3id & 4th Floor, Chanderlok Building, 36, Janpath, New Delhi - 110 001 Tel 23353503 I Fax 23753920 No.

Documents