New Alex Leow Curriculum Vitae September 2016 Link

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Alex Acosta Leow’s Curriculum Vitae

Strictly Private and Confidential

Leow Boon Xuan 廖汶晅 [Alex Acosta Leow]

“When one Door closes another door opens,

Or you can open the closed door. That's how Doors work.”

BRIEF SUMMARY

Allow me to introduce myself. My name is Boon Xuan from Kuala Lumpur, Malaysia. I studied at Flamingo International College majoring in Hospitality & Culinary Art and with 8 Years in Hospitality Food & Beverage service, Management experience. Being in multiple roles which includes Business Strategic, HR administration, Logistic, Food & Beverage Serving and Customer Relations. With my workplace, I have learnt to work under pressure in situations as an individual or as a team. I believe this skill is important to work well in the current work environment where it is fast pace result oriented.

PERSONAL PARTICULARS

Name : LEOW BOON XUAN [ALEX]

Chinese Name : 廖汶晅 Liào Wén Xuān

Nationality : Malaysian

Contact no. : Mobile +6016-6162232

E-mail : [email protected]

Place of Birth : Kuala Lumpur, Malaysia.

Age : 28 Weight : 70 KG Height : 173 CM

Driving License : Class D

Religion : Buddhist

Gander : Male

Marital Status : Never Marry & Single

mailto:[email protected]

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FORMAL EDUCATION & QUALIFICATION

FLAMINGO INTERNATIONAL COLLEGE

Selangor, Malaysia

2006 ~ 2007

Hospitality Management Diploma in Culinary Arts/ Grade A

2006 ~ 2007

City & Guilds Diploma in Food Preparation and Cooking, Culinary Arts

SEKOLAH MENENGAH KEBANGSAAN KEPONG Selangor, Malaysia

2004 ~ 2005 SPM Sijil Pelajaran Malaysia/ Malaysian Certificate of Education by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)

2001 ~ 2003

PMR Penilaian Menengah Rendah/ Malaysian Lower Secondary Assessment by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)

Sekolah Jenis Kebangsaan (CINA) DESA JAYA Selangor, Malaysia

1994 ~ 2000 UPSR

UJIAN PENCAPAIAN SEKOLAH RENDAH/ Primary School Achievement Test by the Malaysian Examinations Syndicate (Lembaga Peperiksaan Malaysia)

EXTRA-CURRICULAR ACTIVITIES

Area Office of St. John Ambulance Malaysia ( 2007 ~ Present )

Advanced First-Aidder

Certified Training Officer

State Member of Scout Association of Malaysia ( 2001 ~ Present )

Warrant Scout Master

International Service Team 21st World Scout Jamboree 2007 United Kingdom

International Service Team

22nd World Scout Jamboree 2011 Sweden

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EMPLOYMENT HISTORY

1. Company Name : Right Potential Group of Restaurants [Co.No.923037] : Kangei Avenue Sdn. Bhd. [Co. No. 1142534-A]

Trade Name : Edo Ichi Japanese Restaurant, Nexus Bangsar South

Designation : Restaurant Manager [Dec 2013 to 30th April 2015]

Trade Name : Sushi Zento Japanese Restaurant

Designation : KL Regional Manager [1st May 2015 to Present]

Position Level : Top Management

Specialization : Dining/ Family Dining/ Beverage

Industry : F & B/ Restaurant/ Customer Service

Coverage : Corporate Strategy/ Marketing/ HR/ Customer Relation/

Administration/ Purchasing/ Logistic

Duration : December 2013 to Present [Career advancement/ Time to Learn New Ting]

Work Description

Proposing marketing strategies to Managing Director.

Maintains Beverage sales volume, product mix, and selling price by keeping current

with supply and demand, changing trends, economic indicators, and competitors.

Establishes and adjusts Beverage selling prices by monitoring costs, competition, and supply and demand.

Work, and develop relationships, with external suppliers to ensure the very best

reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product and the

highest financial return

Work closely with the Restaurant Manager or Outlet InCharge to ensure correct stock

levels are available to assist the operational Food and Beverage team

Ensure strict compliance with all relevant Hygiene and Safety legislation and

requirements

Handle Special Events, working on each special events. This will involve all planning associated with each event, right through to delivery

Responsible for ensuring spend per head is increased year on year, without

jeopardizing guest satisfaction and quality

Maintain the F&B Management invoices and journals, manage and monitor

expenditure associated with catering equipment repair, manage the asset register

Assist in the planning and implementation of new ideas, promotion and menu

specifications each season, working closely with Central Support to ensure they fit with guidelines and are to the high quality our guests expect

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Implement and setup the restaurant system such as job flow, orientation for staff,

S.O.P., to provide constant leadership, counselling, advice and feedback to their

peers

Maintains Klang Valley 6 outlet’s staff job results by counselling and disciplining

employees; planning, monitoring, and appraising job results.

Ensuring clear direction and employee preparedness

Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and

Management, Suppliers, Customer Complains, Government Department and Banks

Monitor the Klang Valley 6 outlet’s operation on behalf of Managing Director to

maximize service, production and efficiency

Assisted customers with inquiries and complaints, satisfying specific needs while

exceeding expectations.

Delivered personal attention to customers and try to generate repeat clientele and to encourage word of mouth referrals

Involved in Outlets Opening team.

Manpower planning and management to support operational needs

Accomplishments:

Chaired Edo Ichi Group Annual Dinner 2015 and as representative of Directors Board

Planned and successful rolled out bi-weekly monthly leaders meeting since July 2015 and outlet meeting to cultivate positive culture of effective communications

Manpower controller of 4 outlets

Couch of assistant manager: train-the-trainer

Brought in marketing strategy into Restaurants for more effective publicity.

Successful assisted on new outlet openings from on-site construction up to first 3

month opening.

Edo Ichi Japanese Restaurant [Bangsar South KL 2014] Sushi Zento Japanese Restaurant [Mount Austin Johor 2014]

Sushi Zento Japanese Restaurant [Sri Petaling KL 2015]

Sushi Zento Japanese Restaurant [Sunway Giza Kota Damansara 2015] Sushi Zento Japanese Restaurant [Puchong Jaya 2015]

Setting up All Brand’s Facebook Account November 2015

Setting up New Beverage Menu July 2016 for All Sushi Zento Japanese Restaurant

Setting up Inter Opportunity for Hospitality School and College Student Since 2016

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2. Company Name : Kachiuma Sdn. Bhd. [626882-K] Trade Name : Ramen Taiko Japanese Cuisine, Mont Kiara Shoplex Position Title : Restaurant Manager Position Level : Management Level Specialization : Ramen Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service Coverage : Corporate Strategy/ Marketing/ HR/ Customer Relation/

Administration/ Purchasing/ Logistic

Duration : 1st March 2013 ~ December 2013 [Return to Ex Company]

Work Description

Work, and develop relationships, with external suppliers to ensure the very best

reputation within the industry, and receives the service required to ensure that the operational Food and Beverage team can deliver the highest quality product and the

highest financial return

Work closely with the Senior staff to ensure correct stock levels are available to assist the operational Food and Beverage team

Ensure that the industry standard with regard to safety and hygiene

Handle Special Events, working each special event. This will involve all planning

associated with each event, right through to delivery

Responsible for ensuring spend per head is increased year on year, without

jeopardizing guest satisfaction and quality

Maintain the F&B Management invoices and journals, manage and monitor

expenditure associated with catering equipment repair, manage the asset register

Assist in the planning and implementation of new ideas, promotion and menu specifications each season, working closely with Central Support to ensure they fit

with guidelines and are to the high quality our guests expect

Implement and setup the restaurant system such as job flow, orientation for staff,

S.O.P., to provide constant leadership, counselling, advice and feedback to their peers

Fully setup Facebook for company brand in 2013

Operate the cash register and process customer order during busy hour

Recruitment of new staff and carry out training and motivated to them and ensuring

clear direction and employee preparedness

Scheduling, supervision and evaluation for all restaurant staff

Manage food and beverage portion control system and restaurant

Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and Management, Suppliers, Customer Complains, Government Department and Banks

Monitor the outlet’s daily operation on behalf of managing director to maximize service, production and efficiency

Assisted customers with inquiries and complaints, satisfying specific needs while exceeding expectations.

Delivered personal attention to customers and try to generate repeat clientele and

to encourage word of mouth referrals

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3. Company Name : Right Potential Sdn. Bhd. [Co. No. 923037] Trade Name : Edo Ichi Japanese Cuisine Subang Jaya Position Title : Assistant Restaurant Manager Position Level : Management Level Specialization : Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service Coverage : HR/ Customer Relation/ Administration/ Purchasing/ Logistic Duration : 2nd May 2012 ~ 28th Feb 2013 [ Return to Ex Company ]

Work Description

Restructure the restaurant system such as job flow, orientation for staff, S.O.P.

Fully setup Facebook for company brand

Track and Deal with all the new supplies to get the best food cost


Recruitment of new staff and carry out training and motivated to them



House food production Quality Control

Plan monthly ordering from suppliers

Customize Menus and Events upon customer needs

Sales and Promotion package Planning

Preparation of Monthly Payroll


Management, Suppliers, Customer Complains, Government Department and Banks

Monitor the outlet’s operation on behalf of Restaurant Manager to maximize service,

production and efficiency




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4. Company Name : Kachiuma Sdn. Bhd. [626882-K] Trade Name : Ramen Taiko Japanese Cuisine, Mont Kiara Shoplex Position Title : Restaurant Manager Position Level : Management Level Specialization : Ramen Dining/ Family Dining/ Beverage Industry : F & B/ Restaurant/ Customer Service

Duration : 25th November 2011 ~ 31st March 2012 [ Career advancement ]

Work Description

Implement and setup the restaurant system such as job flow, orientation for staff, S.O.P.,


Track and Deal with all the new supplies before the opening business to get the best food cost for company










Dealing and Ruling the Restaurant Paperwork and lettering between restaurant and Management, Suppliers, Customer Complains, Government Department and Banks

Monitor the outlet’s operation on behalf of managing director to maximize service,




Delivered personal attention to customers and try to generate repeat clientele and to encourage word of mouth referrals

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5. Company Name : E Food & Beverage Sdn. Bhd. Co. No. 940802-M Trade Name : Eurasia Bar & Bistro, UOA Damansara Height

Position Title : F&B Manager

Position Level : Management Level

Specialization : Fusion Food Service/ Fine Dining/ Beverage/ Full Bar


Duration : 1st May 2011 ~ 1st November 2011 [Career advancement/ Closed]

Work Description

Being the Brand Opening team, setup the restaurant system such as post system, job flow, orientation for staff


Track and Deal with all the supplies before the opening business to get the best food cost for company










Monitor and Setup Bar Custody System


UOA’s Management, Suppliers, Customer Complains, Government Department and Banks.

Monitor the outlet’s operation on behalf of managing director to maximize service,





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6. Company Name : YUZU Japanese Restaurant (M) Sdn. Bhd. Co. 757266-A Company of : Hatsuhana Group

Trade Name : YUZU Japanese Restaurant, the Gardens Mall

Position Title : Assistant Restaurant Manager

Position Level : Executive Level

Specialization : Japanese Food Service/ Fine Dining/ Beverage


Duration : 1st September 2008 ~ 30th April 2011 [ Career advancement ]

Work Description







Plan weekly Beverages ordering from suppliers

Customize Manus and Events upon customer needs


Food Coast Control for such item from Yellow Marine Trading

Monitor and Successfully Setup Bar Custody System

Provide exceptional contribution to customer service for all customers


Mall’s Management, Suppliers, Customer Complains,

Government Department and Banks

Monitor the outlet’s operation on behalf of higher management to maximize service,






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7. Company Name : J cuisine Sdn. Bhd. Trade Name : Ochacha

Position Title : Management Trainee

Position Level : Executive Level

Specialization : Beverage [Green Tea]/ Food/ Cafe Service

Industry : F & B/ Café/ Customer Service

Duration : 5th May 2008 ~ 31st August 2008 [Career advancement]

Work Description

Operate the cash register and process customer order

Carry out cafe Service and train new recruited staff

House food production

Plan weekly ordering from suppliers

Monthly Inventory Check

Monitor the outlet’s daily operation on behalf of higher management

Handle customer complaints

8. Company Name : CDL HOTELS (M) Shd. Bhd. Trade Name : The Regent Kuala Lumpur (Grand Millennium KL)

Position Title : Commis 3 [Industry Training]

Position Level : Non-Executive Level

Specialization : Food Service/ Food Production/ Fine Dining/ Buffet

Industry : F & B/ Restaurant/ Hotel

Duration : 8th January 2007 ~ 7th April 2007 [completed training]

Work Description

Prepare Asian and Western cuisine for room service

Prepare Japanese counter at the all day Buffet Restaurant

Monitor the quality of food and maintain a good flow of food during buffet hours

Ensure all items are topped-up daily

Take charge of the Outside Catering Service

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TECHNICAL SKILL

LANGUAGES [proficiency – Fluent, Good, Satisfactory, Poor]

Language

Standard

Written Spoken

English Good Good

Malay Fluent Fluent

Mandarin Fluent Fluent

Cantonese Fluent Fluent

Japanese Poor Poor

Hokkien _ Satisfactory

Knowledge in food catering and setting-up procedures for function with SOP

Good understanding of the basic cooking principles

Good command in Computing and Information and Communications Technology

Proficient in Microsoft Office applications and Point Soft

Certified Advanced First Aider by St. John Ambulance Malaysia

Human Resource Management

Customer Relationship Management

Customer Service and After Sales Service

Project Planning Management

Corporate Strategy

0 1 2 3 4 5 6 7 8 9 10

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PERSONAL QUALITIES & CAPABILITIES

Proven ability of production quickly Under Pressure, without sacrificing quality.

Immune with Multitask working environment.

Strong Leadership and Organizational skills

Team player and able to communicate with the team.

Enthusiastic individual who Welcomes new challenges and is committed to

achieving personal and Professional success

Extremely Organized and Perfectionist and Detailed oriented

Energetic attitude and Motivation to move forward and Learn

Always believe “A bad Attitude is like a flat tire. You can't get very far in life

until you change it.”

Good personal hygiene

Always believe in Good Quality and Standards

Outspoken & enjoy meeting people.

Delegation, ability to interpret financial data and make Sound Decision.

The simple act of saying 'THANK YOU' is a demonstration of Gratitude in

response to an experience that was meaningful to Everyone.

Things that NEVER were; and for me, ‘WHY Not’?

CHARACTER REFEREES

Availability : Three [3] months’ notice

Willing to Relocate : YES [Oversea]

Name Organization Designation Contact

i. Ms. Lee Lean Suan Flamingo International College [email protected]

College Principal +603-4257 6808 +6019-207 6925

ii. Ms. Helen C. Scott CDL HOTELS Human Resources Training Manager +603-2117 4888

iii. Mr. Hao Ochacha, J cuisine Pte. Ltd. Founder & Director +65 9666 1733

iv. Mr. Frankie Choy YUZU Japanese Restaurant [email protected]

Operation Director +6012-292 0888

v. Mr. Pun Eurasia Bar & Bistro [email protected]

Finances Officer +6012-913 2775

vi. Ms. Sharen Tang Right Potential Sdn. Bhd. Edo Ichi Japanese Restaurant [email protected]

Account Director +604-899 9912

vii. Ms. Ho

Right Potential Group of Restaurants Kangei Avenue Sdn. Bhd. Sushi Zento Japanese Restaurant [email protected]

Account Director +604-262 6725 +6017-655 1355

New Alex Leow Curriculum Vitae September 2016 Link

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