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The SIG Webinar will begin shortly. Once the webinar begins, the
sound
will come from your computer speakers.
In the meantime, please take a look at
the upcoming SIG networking events listed on the right side of
your screen
and plan to join us if you are in one of these cities this
fall.
NETWORKING EVENTS
GLOBAL SUMMITSOct 27-29, 2015 – Amelia Island
SYMPOSIUMS
March 25 – Minneapolis, MN
May 20 – Toronto, Canada
REGIONAL ROUNDTABLES
Apr 29 – Chicago, IL
May 6 – Atlanta, GA
May 13 – Houston, TX
For more information and to register for all SIG
events:www.sig.org
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Become a SIG Champion and earn points in the process by…
• Attending an event• Dialing into a webinar• Speaking at a
Summit• Submitting content to our blog or SRC• Referring a new
member• And more
For more information and to register for all SIG
events:www.sig.org
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RECENT POSTINGS
The SIG Career Network is bursting with opportunities.
New jobs are posted daily by some of the best known global
companies in the world for those seeking careers in
sourcing,
outsourcing, procurement and related functions.
For more information go to: www.sig/career-center.org
NEW to the Career Network!
• Ecolab – posted March 17:
• Procurement Manager, Indirect
• UNUM – posted March 12:
• Category Manager
• Blue Shield of California – posted March 10
• Senior Sourcing Specialist
• GAP, Inc. – posted March 3:
• Strategic Sourcing Manager, Marketing
• MidFirst Bank – posted March 2:
• Supervisor of Vendor Management
• Shaw Communications – posted Feb 24:
• Category Manager – Technical
• Category Manager – Corporate Goods
• FAST Search – posted February 18:
• Director, Procurement Excellence
• Shire – posted February 17:
• Head of Global Procurement
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bit.ly/SIGLinkedIn @SIGinsights
bit.ly/SIGfacebookbit.ly/SIGYouTube
Join the discussion in SIG’s Peer2Peer Resource program too!
Stay connected with other SIG members through various social
media channels
SOCIAL MEDIA
bit.ly/SIGBlog
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New Topic Each Week2:00 pm Eastern
(11:00 am Pacific)
Upcoming Free SIG Webinars:
April 16, 2015Solution Deep Dive: Attracting and Engaging your
Contingent WorkforcePresented by Allegis Global Solutions
April 21, 2015Thought LeadershipPresented by Canon Business
Process Services
April 23, 2015Thought LeadershipPresented by Denali Group
April 28, 2015Thought LeadershipPresented by Fieldglass
Register at www.sig.org
For more information and to register for all SIG
events:www.sig.org
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Upcoming Town Hall Teleconference:
April 8th
Emerging Priorities in
21st Century Leader Development
Presented by:
Colonel Bernard BanksUnited States Military Academy – West
Point
SIG Town Hall Teleconferences
bring a small group of buy-side ONLY attendees together for a
facilitated discussion on top-of-mind issues in an open-mic,
private conversation.
Town Hall Teleconferences are NOT recorded.
Calendar of Town Hall
Teleconferences
Taking place at 1:00 pm Eastern on
the following dates:
February 11 August 12
April 8 September 9
May 13 October 14
June 10 November 11
July 8 December 9
For more information and to register for all SIG
events:www.sig.org
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SIG Symposiums and Regional Roundtables provide education and
local networking for members and invited non-member corporate
users
Symposiums 2015:
Minneapolis, MN – Mar 25Toronto, Canada – May 20Columbus, OH –
Sep 16New York, NY – Oct 15San Francisco Bay Area – Nov 10
Regional Roundtables 2015:
Chicago, IL – Apr 29 Atlanta, GA – May 6 Houston, TX – May
13Washington, D.C. – Oct 1Raleigh, NC – Nov 4
For more information and to register for all SIG
events:www.sig.org
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SIG Global Summits are semi-annual events with 350-450
decision-makers in attendance
• Non-commercialized
• Hundreds of industry thought
leaders
• 70% buy-side
• 4-5 keynote sessions
• Global brands
• 3 days of networking
• CPO Roundtables
• Nearly 50 breakout sessions
69% of delegates are
director level or above, of
which 43% are VP/C-level
www.sig.org/summits.php
Recent speakers include:
http://www.google.com/imgres?imgurl=http://www.skynet.ie/~tyrion/pro/pres/09_zip/microsoft-logo.jpg&imgrefurl=http://www.skynet.ie/~tyrion/pro/pres/09_zip/&usg=__lxp5mveq4AmpiJwQ2odMNFFXK8E=&h=686&w=2846&sz=80&hl=en&start=1&itbs=1&tbnid=qXPGv2e2QgNLeM:&tbnh=36&tbnw=150&prev=/images?q=microsoft+logo&hl=en&gbv=2&tbs=isch:1http://www.google.com/imgres?imgurl=http://www.skynet.ie/~tyrion/pro/pres/09_zip/microsoft-logo.jpg&imgrefurl=http://www.skynet.ie/~tyrion/pro/pres/09_zip/&usg=__lxp5mveq4AmpiJwQ2odMNFFXK8E=&h=686&w=2846&sz=80&hl=en&start=1&itbs=1&tbnid=qXPGv2e2QgNLeM:&tbnh=36&tbnw=150&prev=/images?q=microsoft+logo&hl=en&gbv=2&tbs=isch:1
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Understanding and Minimizing eDiscovery Costs
Ted Ardelean, Director of Research & Development
Alisha Hope, Sr. Project Manager of Electronic Discovery
Services
March 17, 2015
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CONFIDENTIAL 10
Speakers
Ted Ardelean, Director of Research & Development
Canon Business Process Services, Inc.
As director of service marketing, Ted works closely with client
service delivery,
operations, technology partners, and customers to develop new
services based on
changing client needs and technology. In addition, Ted’s 25 year
business experience
also includes financial and operational management in
outsourcing, Management
Consulting, and Manufacturing.
Alisha Hope, Senior eDiscovery Project Manager
Canon Business Process Services, Inc.
Alisha has managed eDiscovery projects through the steps of
inventory, processing,
searching, review, production, privilege log reporting, trial,
and post-trial archival for 10
years. She has significant experience and expertise in
implementing and managing large
multi-faceted automated review workflows, as well as complex
production specifications.
She assists clients with the preservation and collection of
data, and search term result
analysis. She also provides consultative advice to legal teams
regarding complex review
strategies, production specifications, and privilege logs. With
an eye on client
satisfaction, Alisha also tests new technology, while
establishing and implementing best
practices for our applications and clients.
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AGENDA eDiscovery overview and process
The cost structure of an eDiscovery project
How to control and reduce eDiscovery spending
Case Study
Q & A
11
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Subsidiary of Canon U.S.A., a Canon Group Company
Services
Business Process Outsourcing: Accounts Payable and T&E,
Student Financial Aid,
Claims Processing
Document Process Outsourcing: Imaging, records management,
print, mail
Office Services: Reception, hospitality, A/V
Discovery Services: Consulting, electronic discovery,
technology
Facilities Management: Campus Management, Inventory and Material
Control
Service Delivery On-site, off-site, off-shore processing
center
Six-sigma process excellence based methodology
Customized, technology enabled
IAOP Top 100 Global Outsourcing Leader 2007 to 2015
Canon Business Process Services
12© 2015 Canon Business Process Services, Inc. All rights
reserved.
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CONFIDENTIAL 13
What is eDiscovery?
Requirement that organizations collect, preserve, review and
produce information for
legal and regulatory proceedings.
Legal
Current litigation
Anticipated litigation
Mergers & acquisitions
Investigation
State/Federal regulators
SEC
IRS
HIPPA
Audits
Internal audits
External audits
Public Disclosure
Freedom of Information
Public Records
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eDiscovery Process - EDRM Model
All companies, even if
they have only one
internal investigation or
potential litigation per
year, need a proven
process, based on best
practices, that involves
the legal and IT
departments in
identifying, preserving
and collecting
electronically stored
information (ESI).
Gartner 2011
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CONFIDENTIAL 15
Pol l Quest ion #1
How does your organization manage eDiscovery project work?
• We have an internal eDiscovery team (under our legal
department)
• We rely on our outside counsel
• We outsource eDiscovery work through RFP process to preferred
providers
• Not sure, don’t know
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16
What dr ives the costs of eDiscovery?
• Poor or lack of good records and information management
practices
– Organization (identification)
– Retention/destruction (policy)
• More litigation / regulations
• Electronic format– Low cost - easy to accumulate hard to
destroy
– Rapid data/document/information accumulation
• Poor or no process for responding to discovery– Lack internal
plan and resources
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17
eDiscovery Costs
DID YOU KNOW?Fortune 500 litigation costs grow at 28% annual
pace to an estimated $6.7 billion in 2014.
Costs for cases with an ediscovery element were 48% higher than
ones without
A single GB of storage costs $0.20. The average cost to review
that GB for legal discovery is $18,000.00
Collection
• 10%
Processing
• 20%
Review
• 70%
90% of new records are
created electronically
Only 50% of electronic
documents are printed
The number of GB processed per year is growing by 40-
60%
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CONFIDENTIAL 18
The Cost Structure of an eDiscovery Project
Collect and Preserve EvidenceRestore backup tapes - $275 per
tapeConsulting - $225 / hrForensic hard drive copies - $500 /
custodian
Process and Search Data de-duplication, metadata extraction,
searching, $200 -$400 per Gbbibliographic indexing done by human -
$.80 / document
Review
Hosting fee - $10 - $50 per Gb per month, $30 - $75 per DB
userProject management - $75 – $150 per hourLegal review fees –
$25-$150 per hr in the US. (lower rate is off-shore.)
Produce
TIFF images $0.04-0.06 per pagePrinted copy $0.01-0.04 per
pageLoad files - $50+ per file, dependent on customizationsNative
files $500+ per Gb
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CONFIDENTIAL 19
Example Matter with 5 custodians and 100 GB of ESI, using a per
unit rate
Summary / Example of a 100 GB project
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CONFIDENTIAL 20
How can you minimize eDiscovery costs?
• Effective records management and information governance
• Develop a litigation readiness plan
• Develop eDiscovery best practices
• Develop in-house capabilities
• Use managed service delivery model
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CONFIDENTIAL 21
Benef i ts of Managed eDiscovery Services
Reduced Total Cost of Ownership (TCO)
• No hardware or software investment
• No hardware or software maintenance and support
• Reduce risk of obsolescence
Flexible and scalable delivery model
• On-Premise
• Off-Premise
• Cloud
• Mobile
Experienced professional services team
Proven, consistent processes
Deep product expertise and agile responsiveness
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Case Study
22
C H A L L E N G E
• Staff straining to support clients needs around electronic
discovery
• Need to mitigate risk of operational failure in internal
electronic discovery processing
• Attorneys complaining of multiple price points,
processes and technology platforms
S O L U T I O N
• Install dataDeliver™ in DC headquarters, NY and LA offices
• Develop best practices around electronic discovery
R E S U L T S
• Emergence of Electronic Discovery Practice Group
• Firm’s Litigation Support Resources Refocused
C U S T O M E R P R O F I L E
• Large U.S. law firm based in Washington, D.C.
• Ranked 117th in size and 71st in profit per attorney.
• Offices in major metro regions
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CONFIDENTIAL 23
Information sources
The Sedona Conference
http://www.thesedonaconference.org/
The Electronic Discovery Reference Model
http://www.edrm.net
Federal Rules of Civil Procedures (Cornell University Law
School)
http://www.law.cornell.edu/rules/frcp/
RFP Template
Please send email to [email protected]
http://www.thesedonaconference.org/http://www.edrm.net/http://www.law.cornell.edu/rules/frcp/
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CONFIDENTIAL 24
Key Takeaways
• eDiscovery is time sensitive, and can be expensive
• Successful eDiscovery projects requires planning and a
defensible
process
• A strong information governance program is the #1 way to
reduce overall
eDiscovery costs, and empower defensibility
• Having eDiscovery response plans in place reduces the cost and
speeds
the execution of response to document requests
• eDiscovery requires expertise and tools
• Using a vendor who owns their technology ensures a deeper
understanding of the technology, and application adaptability to
respond to
complex eDiscovery needs.
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Advancing Business Performance to a Higher
Level
Ted Ardelean
[email protected]
Alisha Hope
[email protected]
www.cbps.canon.com
Q&A
http://www.cbps.canon.com/http://www.cbps.canon.com/http://www.cbps.canon.com/