Network Services Frequently Asked Questions (FAQs)

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Network ServicesFrequently Asked Questions (FAQs)

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Hybrid Network

• What is the hybrid network; what services are available?

– Shared network between Monash University and Southern Health

– Limited Southern Health network access

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Hybrid Network

• What applications are available on hybrid network?– Full Monash Access– Southern Health

> Southern Health Intranet> Pathology reports> Management reports> Staff Directory

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Hybrid Network

• How can I request access?

– Requirements> Southern Health computer (SH asset)> Hybrid network point> Access rights to Pathology results,

management reports etc– Log a job in SCS JobDesk

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Email Quota

• How can I get additional email quota?

– Default quota is set at a soft limit of 300 MB– Additional disk space is available at a cost

of $15 per 100MB upto a limit of 4000MB.– This is a one-time payment.– Request additional quota at:

> https://messaging.its.monash.edu.au/mail/quota/

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Quota Management Login

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Requesting Mail Quota Increase

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Spam Filter Management

• How can I change my spam filter settings?

– The default setting is 5 stars and filter to Spam-30 folder.

– Star rating: 3, 5, 7, 10 stars– Folder: Spam-7, Spam-30, Spam-60, Trash– White lists

> Addresses e.g. [email protected]

> Domains e.g. nhmrc.gov.au

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Spam Filter Management Login

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Choosing Spam Filter Settings

• If you want strict filtering (more messages filtered to your nominated spam folder), set to a number smaller than 5.

• If you want lenient filtering (more messages delivered to your Inbox) then set to a number higher than 5.

• Messages in Spam-30 are automatically deleted after they have been there 30 days. Spam-7 and Spam-60 work similarly, for 7 and 60 days respectively.

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Editing Spam Filter Settings

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Monash Web Email

• How can I check my email online?– http://mail.monash.edu.au– http://my.monash.edu.au

– Requires an Internet connection and Web browser.

– Can not access Local Folders and Address book.

– Lotus Notes will provide seamless interface to email, calendar and address book.

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Monash Webmail (mail.monash.edu.au)

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my.monash Portal (my.monash.edu.au)

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Monash Web Calendar

• How can I access my calendar online?• http://calendar1.monash.edu.au

– Access via Web browser > FireFox, Internet Explorer, Safari (Mac)

– Type Full Name and select the node (10033 or 10034).

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Web Calendar Login

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Web Calendar Interface

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Lotus Notes – PDA Support

• What PDA devices are supported in Lotus Notes environment?– ITS expect to support the following PDA

platforms: - Pocket PC 2003  - Windows Mobile 5.0  - Windows Mobile 6.0  - Symbian OS 9.2 (Nokia)  - Palm OS 5.4

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Network Points Install

• How can I request new network points?– Network points are installed by Southern

Health– Department resource managers log the

request– Requests are submitted using online form:

> http://www.med.monash.edu.au/scs/it/form.html

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Required details

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Peer-to-Peer Applications

• Use of peer-to-peer programs is not permitted on the network.

– http://www.policy.monash.edu/policy-bank/management/its/it-use-policy-staff-and-authorised.html

• Regular network scans are conducted to search p2p programs.

• Computers found with p2p programs are blocked from network access.

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IT Resources for Staff

• Monash Preferred IT Suppliers– http://www.adm.monash.edu.au/procserv/products-and-suppliers/

suppliers.php

• IT resource guide for staff– http://www.its.monash.edu/staff/

• Faculty of Medicine Jobdesks– http://jobdesk.monash.edu.au/login/index.cfm?med

• ITS Service Interruptions– http://www.its.monash.edu.au/news/interruptions/index.html