Network Dynamics Maintenance Solutions

Lower your Infrastructure Costs on Network Equipment Maintenance

Once your network is installed, it needs to be properly maintained to ensure maximum availability and to minimize business interruptions. NDI’s maintenance solutions provide organizations with flexible and comprehensive maintenance options to support wired, wireless and

hybrid networks from a variety of network equipment manufacturers.

NDI’s maintenance plans allow you to select the level of service that fits your needs, resources and budget. Utilize all of our services to create a

comprehensive outsourced solution or select just the services you require to augment your existing capabilities.

Remote Technical SupportAccess NDI’s Managed Services Center (MSC) for

answers to technical questions and remote troubleshooting assistance. Our MSC is staffed with highly skilled technical engineers trained in remote problem determination and resolution for a wide

range of multi-vendor, multi-technology equipment.

Parts ReplacementObtain a replacement part when and where you need it with NDI’s parts replacement service option. With remote logistics centers throughout North American

and in major international markets, NDI rapidly delivers the right part to your location when it is

required to resolve a problem. Once the problem has been remediated, NDI handles the RMA process and

restocks the sparing location.

Onsite Field SupportReceive onsite technical support from a trained field

engineer to identify problems that cannot be determined remotely and to repair or replace failed equipment. NDI has thousands of onsite technical

resources - at more than 100 services centers - who are available around-the-clock to support your

network.

•Flexible hours of coverage - 24x7- 8x5•Variety of response times- 2 hour*- 4 hour- Next Business Day•Trained technical support personnel •Multi-vendor, multi-technology expertise •Simulation labs•Remote logistics centers in major markets throughout the world•Extensive network of onsite field engineers

Field Service

Logistics &

Parts

Customers

Remote Logistics Centers• Depot Repair• Replacement Parts On Site • Within 4 hours

Managed Services Center• Network Monitoring & Management

• 7X24 Remote Diagnostic Support

• On-Line Problem Resolution

• Tier 2/3 Field Technician Support

Service Delivery

Efficient use of personnel & spares pool

On-Site Field Engineer Support• Multiple Technical Pools & Specialties• Numerous Service Delivery Partners• Nationwide Support

Vendor TAC Support

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7x24 Locations

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If you are looking for an alternative to OEM maintenance on your network infrastructure, NDI can provide a cost effective

solution for your business, this is what we do!

Please contact Joseph Schafer for a free analysis of your current maintenance needs.

Joseph [email protected]

813-864-8040 Direct727-637-2145 Cell