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    S U B M I T T E D B Y : - A T U L K R I S H N A V E R M A

    R O L L N O . P G F B 1 1 1 0

    2012

    A PROJECT REPORT ON MARKET

    SHARE OF PHILIPS IN LUCKNOW CITY

    A PROJECT REPORT ON MARKET

    SHARE OF PHILIPS IN LUCKNOW CITY

    JAIPURIA INSTITUTE OF MANAGEMENT, NOIDA

    UNDER THE SUPERVISION OF :-

    Dr. AMAN SRIVASTAVA

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    ATUL KRISHNA VERMA (PGFB1110) 2

    ACKNOWLEDGEMENT

    I would like to thank my project Mentor and guide Mr. Binod Menon, (Area Sales

    Manager) Philips Electronics India Ltd., Lucknow (U.P.) and my co mentor Mr.Anurag

    Srivastava (Sales Executive), sales person Mr Ajay, Mr Pradeep & Mr Harnam for guiding me

    through my summer internship and research project. His encouragement, time and effort are

    greatly appreciated.

    I would like to thank Dr. Aman Srivastava (Faculty JIM NOIDA) for supporting me

    during this project and providing me an opportunity to learn outside the class room. It was a

    truly wonderful learning experience.

    I would like to dedicate this project to my parents. Without their help and constant

    support this project would not have been possible.

    Lastly, I would like to thank all the respondents (Retailers) who give their

    valuable time and suggestions through the survey that was conducted by me in Lucknow city..

    Once again my gratitude to the Philips Electronics India Ltd and retailors. For their kind

    co-operation

    Atul Krishna Verma

    Roll no. PGFB1110

    2 PHILIPS ELECTRONICS INDIA LTD.

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    ATUL KRISHNA VERMA (PGFB1110) 3

    DECLARATION

    I hereby declare that the following documented Project Report titled To know the

    market share of Philips in Lucknow city is an authentic work done by me.

    The Study was undertaken as a part of the course curriculum of PGDM Full Time

    Program of JAIPURIA INSTITUTE OF MANAGEMENT, NOIDA.

    ATUL KRISHNA VERMA

    PGDM (G) -2011-13

    PGFB-1110

    Mobile No- +91-9911125970

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    ATUL KRISHNA VERMA (PGFB1110) 4

    STUDENT CERTIFICATE

    This is to certify that this report is prepared based on the project undertaken by Mr. AtulKrishna

    Verma in Philips Electronics India Ltd on the topic concerning

    To find out the market share of Philips in Lucknow city

    under the able guidance of Mr. Binod Menon (ASM) and Mr. Anurag Srivastava (Sales

    Executive) in the partial fulfillment of the requirement for award of Post Graduation Diplomain

    Management (2011-2013).

    ______________

    Date: Binod Menon

    (Project Guide)

    Place : Lucknow

    Philips Electronics India Ltd.

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    ATUL KRISHNA VERMA (PGFB1110) 5

    INDEX

    Sr No. Contents Page No.

    1 ACKNOWLEDGEMENT

    DECLARATION

    STUDENT CERTIFICATE

    EXECUTIVE SUMMARY

    1

    2

    3

    5

    1 INTRODUCTION

    1.1 Basic Concepts of the Topic

    1.2 Literature Review

    1.3 Statement of the Problem

    1.4 Objectives of the Project

    1.5 Scope of the Study

    6-12

    2 PROFILE OF THE ORGANISATION

    2.1 Name of the Organisation2.2 Vision and Mission

    2.3 History and Background

    2.4 Product & Services

    14-25

    3 RESEARCH DESIGN & METHODOLOGY

    3.1 Mapping the retail outlets

    3.2 Sample technique

    3.3 Sample plan

    3.4 Methods of data collection3.5 Limitations

    27-30

    4 DATA PRESENTATION, ANALYSIS

    INTERPRETATION

    31-32

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    ATUL KRISHNA VERMA (PGFB1110) 6

    5 APPENDIX 33-54

    6 BIBILIOGRAPHY 55

    EXECUTIVE SUMMARY

    Philips has been a leading brand in electronics in India and across the world. Philips

    with its wide range of products caters to the premium segment of the market. Philips faces

    intense competition, especially from the low-cost, local rivals of the market. With this intense

    competition, Philips has to cater to the various needs and demands of their consumers.

    This project aims to find out the market share of their 5 products such as CFL, TUBELIGHT,

    CHOKE, BULB, & ELECTRONIC FITTINGS and to identifying various problems faced by

    the company in the Market of Lucknow City and the consumer preference with reference to

    Electronic products. Through this project I have found that Philips faces intense competition

    from the local rivals such as Arya and the major market share belongs to the PHILIPS company

    i.e. 38% overall. Philips as a market leader with having larger chunk of the market needs to re-

    position its strategy for its products especially to get over of the image created in the minds of

    the gentry that Philips deals best in electric products.

    .

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    ATUL KRISHNA VERMA (PGFB1110) 7

    INTRODUCTION

    1.1 Basic concepts of the topic

    MARKETING STRATEGY

    The marketing strategies for any company are not about a fixed concept. Rather it is full of newchallenges every day, and the companies must respond to it very positively. The market process

    is applicable to more than goods and services. Anything related to market including ideas,events, policies, prices and personalities comes under market strategy. However it is importantto emphasize opportunity in the market through market strategy. The following strategies arebasically adopted by Britannia in order to capture a good market share.A strong quality of the product and customer satisfaction:

    Generally customers are concerned about the quality of product as well as the price of theproduct . In my survey i found that basically people are first looking for the quality. If goodquality is there in the product then they are only looking for the price. But if the quality is notsatisfactory they even dont looking about the pricing of the product. In this regard Philips

    always maintained much more importance over there product quality. Thats why they areamong the very successful brand of today.

    A growing relationship with customer and customer retention:

    Nowadays a good relation with the customer is very important for organization. Sale is totallydepending on the relation with the customers. Customer's retention is also a major aspect forgrowing business. It means keep the old customer and try to make new customer.

    Philips customer relationship management is very strong which is the one of the major cause of

    selling of their product continuously.

    Focus on competitors activity:

    Every organization must be careful about it's competitors step, because they can disturb thegrowing sales process of the organization. Continuous watching over competitors strategies and

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    ATUL KRISHNA VERMA (PGFB1110) 9

    HAVELLS

    BAJAJ

    CROMPTON

    MARKET POTENTIAL

    Market potential of the PHILIPS is much positive in competitive era and will sure cover themaximum market share of electric product. Potentiality of any product depends upon thefuturistic performance of the product. it depends that how much retailers have potentiality to bepermanent seller of PHILIPS.

    For great potentiality it is necessary to improve those factors which are going to effect retailers.

    In my study I found some factors which can help to cover great potentiality.

    These factors are following:-

    Scheme delivery should in perfect determining time.

    Some places distributors not able to cover such as (Jankipuram 60 ft road,

    aishbagh).That should be improved.

    Scheme facility should be regular as much as possible.

    Cash discount should be provided when a retailer purchase in bulk in cash payment so

    that the working capital circulate from both end and this activity will help to generate

    more potential retailers. Always collect the views of retailers. It gives psychological effect on the retailers about

    careness by manufacturing company. If we do not consider retailers point of view thenwho will sell our products.?

    These factors are very important for the organization. If company is able to improve these allfactors then definitely its market share will more increase. Retailers will take more interest tosell Philips product and customer will also enjoy for it. .

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    ATUL KRISHNA VERMA (PGFB1110) 10

    LUCKNOWS ELECTRIC MARKET FROM 4 PS OF MARKETING

    PRODUCT:-

    Philips deals in good quality of electric products,right from its beginning and provide customera valuable product and maintain a good relationship with their retailers and customers. They

    give first priority to the customers and due to this they are the market leader in Lucknow city

    from last 8 years..But from last few years Philips is facing stiff competition from their

    competitor (Bajaj,Crompton,Havells) in terms of product range as well as the quality of

    products & they are capturing the market of Philips at a rapid speed

    PRICE:-

    Philips use the strategy of Skimming Pricing to promote their products with this thing in mind

    costlier the better thats why all Philips products are costlier as compare to their competitor but

    from last few years others companys are also providing the better quality products at low cost

    and more warranty on their products as compare to the Philips.

    PLACE:-

    In lucknow city Philips uses the word of mouth promotion strategy because of the literacy rate

    of Lucknow city is low as compare to other metro cities of INDIA.

    PROMOTION:-

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    ATUL KRISHNA VERMA (PGFB1110) 11

    Promotion is an important tool for any company to survive in any national or domestic market

    & to promote their products Philips use word of mouth strategy which is not sufficient to

    capture a bigger market. To capture the bigger market Philips should go for Window Dressing,

    Hoardings, Offer on new products in order to capture a bigger market. During the whole survey

    of 60 days I havent found any board, hoardings, display board at any retail counter whereas

    other comapnys do so and increasing their market size day by day and this is the biggest threat

    for Philips and this will result to lose the market share in lucknow city.

    1.2 LITERATURE REVIEW

    India GDP Composition Sector Wise

    Consists of many sectors such as agriculture, industry, services, and infrastructure. Thecontribution of these sectors in India GDP differs with one sector contributing more than the

    other. India gross domestic product (GDP) means the total value of all the services and goods

    that are manufactured within the territory of the nation within the specified period of time. The

    economy of India is the twelfth biggest in comparison to that of others in the whole world, for it

    has the GDP of US$ 1.09 trillion in 2007. The country has the second fastest major growing

    economy inthe whole world with the GDP growing at the rate of 9.4% in 2006- 2007.The

    composition of Indian GDP includes many sectors like industry, infrastructure, agriculture, and

    services. The percentage of the share of these sectors in the composition of India GDP differs

    and also has changed over the years. India GDP Composition Sector Wise was that theagricultur

    e sector contributed around 32%, services sector contributed 41%, and the industry sector

    contributed 27% in 1990- 1991.The agriculture sector contributed the most to India GDP after

    the independence of the country. This sector contributed to India GDP around 18.6% in 2005.

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    ATUL KRISHNA VERMA (PGFB1110) 12

    The contribution of the agriculture sector has gone down in India GDP in the last few years

    but in spite of this the sector remains the largest economic sector in India. The sector of industry

    accounts for 27.6% of India GDP for it employs around 17% of the total workforce in India.

    The industrial sector contributed 7.6% to India GDP in 2005- 2006 and the next year, this figure

    increased to 9.8%. This shows that the contribution of the industrial sector is increasing in India

    GDP. The services sector contributes the most to the India GDP for it accounted for 53.8% in

    2005.After independence it was the agricultural sector that contributed the most to the India

    GDP but in recent years it has been the services sector, which has contributed the most. The

    agricultural sector contributed 20%, industry sector contributed 26%, and the services sector

    contributed around 54% to the India GDP in 2005- 2006.

    The infrastructure sector contributed around 3.5% to the India GDP in 1996- 1997 and the next

    year, this figure increased to 4.6%. The contribution of the infrastructure sector to the India

    GDP increased after the India government opened the sector to private sector. India GDP

    Composition Sector Wise thus as seen comprises of many sectors. The government of India

    must take steps in order to boost all the sectors that contribute to the country's GDP for this will

    ensure that the economy of the country will grow and prosper

    POWER

    Electricity generation by power utilities during 2007-08 was targeted to go up by 7.2 percent

    to710 billion KWh. The growth of power generation in April-December 2007 was lower

    than the targeted growth rate. While growth in all three segments, that is, thermal, hydro and

    nuclear generation, slowed down, nuclear power generation, in particular, showed the sharpest

    decline during the current year in comparison to the corresponding period last year. Power

    deficit the deficit in power supply in terms of peak availability and of total energy availability

    during the current year was 14.8 per cent and 8.4 per cent, respectively. While shortages are

    being experienced by each region, they are more acute in the North-Eastern and the Western

    Region.

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    ATUL KRISHNA VERMA (PGFB1110) 13

    In the case of the thermal power sector, the State, Central and private sector plants reported

    a plant load factor (PLF), a measure of efficiency, of 70.2, 85.4 and 92.5 per cent, respectively,

    during April-December 2007-08. The PLF in each of these sectors as well as in every region has

    improved over time. However, there is a marked variation across the regions. Coal and gas input

    for the power sector the power sector is a major consumer of coal using about 78 per cent of the

    countrys coal production. Coal-fired thermal units account for around 62.2 per cent of total

    power generation in the country. Thus, coal continues to be the mainstay for the power sector.

    The total consumption of coal by the power sector in 2006-07 was 302.5 million tonnes (MT).

    Of this, about 9.7 MT was imported in 2006-07. About 7.3 MT of coal has been imported in

    2007-08 (up to December 31, 2007). Apart from bridging the demand - supply gap, blending

    of imported high quality coal with high ash domestic coal helps thermal power stations to

    adhere to the environmental stipulations of using coal with less than 34 per cent ash content. Out

    of the total installed generating capacity in the country, about 10.5 per cent (i.e., 14,691.7MW),

    is based on gas or liquid fuel (excluding diesel). The supply of gas to power stations that use gas

    as the primary fuel remains inadequate. Commitments of gas allocations made to power stations

    in the past are not being fulfilled, thereby leading to loss in generation.

    1.3STATEMENT OF THE PROBLEM

    To know the market share of Philips Electronics India Ltd.

    1.4Objectives of the project

    To study the PHILIPSs Electronic Business with respect to competition in domestic market

    & suggest way forward for growth . The study will cover the SWOT analysis of the

    companys electronic business to arrive at the conclusion.

    1.5Scope of the project

    The project will cover the following:

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    ATUL KRISHNA VERMA (PGFB1110) 14

    1) Understanding the company, PHILIPS ELECTRONICS India Ltd:

    At the outset, firstly, my project cover understanding about the company - PHILIPS, itsbusiness , company profile, its history, current status & upcoming projects.

    2) PHILIPSs Electric Business:

    My project will focus on Electronic Business of PHILIPS out of total number of variousbusinesses of PHILIPS. PHILIPSs Electronic Business will be conceptualize under the 7PsMarketing model concept for better understanding.

    3) Understanding Domestic Competition :

    The project will cover various Domestic competitors details & marketing strategies adoptedby various players in Electronic business in Lucknow city. The competition related to

    PHILIPSs product range will be covered for understanding & evaluating.

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    ATUL KRISHNA VERMA (PGFB1110) 15

    Royal Philips Electronics

    Royal Philips Electronics of the Netherlands is a diversified Health and Well-being company,

    focused on improving peoples lives through timely innovations. As a world leader in

    healthcare, lifestyle and lighting, Philips integrates technologies and design into people-centric

    solutions, based on fundamental customer insights and the brand promise of sense and

    simplicity.

    Headquartered in the Netherlands, Philips employs approximately 116,000 employees in more

    than 60 countries worldwide. With sales of EUR 23 billion in 2009, the company is a market

    leader in cardiac care, acute care and home healthcare, energy efficient lighting solutions and

    new lighting applications, as well as lifestyle products for personal well-being and pleasure

    with strong leadership positions in flat TV, male shaving and grooming, portable

    entertainment and oral healthcare.

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    ATUL KRISHNA VERMA (PGFB1110) 16

    Global Footprint

    Philips is a global leader across its healthcare, lighting and lifestyle portfolio:

    We are the worlds largest home healthcare company, being number one in:

    Monitoring systems, Automated External Defibrillators, Cardiac Ultrasound,

    Cardiovascular X-ray.

    We are number one in lamps in Europe, Latin America and Asia Pacific and number

    two in North America; in Automotive lighting, we are leading in Europe, Latin

    America, Japan and Asia Pacific.

    We are number one in the electric shavers and male grooming category globally.

    Philips is one of the leading flat-TV brands globally.

    Mission

    "Improve the quality of peoples lives through timely introduction of meaningful innovations."

    Vision

    In a world where complexity increasingly touches every aspect of our daily lives, we will leadin bringing sense and simplicity to people.

    Values

    Our Values reflect the ambitions we have laid down in Vision 2010, our recent strategy

    update. The Values, the four Ds, are like a compass guiding us in how we behave every day,

    and reminding us of the attitudes we should have towards our work, our customers and our

    colleagues.

    Delight Customers

    We anticipate and exceed customer expectations

    We demonstrate Passion for Philips and "sense and simplicity"

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    ATUL KRISHNA VERMA (PGFB1110) 17

    We create superior customer experiences, based on deep insights

    We act as One Philips ambassadors all the time

    Develop people

    We get the best from ourselves and each other

    We attract the best players to create strong and diverse teams

    We take risks by giving people stretch assignments to accelerate their development

    We personally invest significant time to coach and recognize people.

    Philips Electronics India Limited

    Philips Electronics India Limited, a subsidiary of the Netherlands-based Royal Philips

    Electronics, is the leading Health and Wellbeing company. Today, Philips is a simpler and more

    focused company with global leadership positions in key markets of Healthcare, Lighting and

    Consumer Lifestyle, addressing peoples Health and wellbeing needs and aspirations as its

    overarching theme.

    As one of the nation's most well-known and well-loved brands, Philips is a part of

    practically every Indian's life. With recent launch of Philips Respironics product categories in

    obstructive sleep apnea management and home respiratory care, home decorative lighting range

    and ALU range, Philips products find use in virtually every aspect of an individuals daily life24X7 - at home, at work, on the move and at rest. Philips stands as a source of easy to use,

    trendy and innovative internationally acclaimed products with superior design and technology

    that enhance the quality of consumers' professional and personal lives.

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    ATUL KRISHNA VERMA (PGFB1110) 18

    Philips has been operating in India for over 75 years and employs over 4,500

    employees around the country. The company has an excellent pan India distribution and after-

    sales service network.

    EVOLUTION OF PHILIPS AS A BRAND

    Wherever encountered, the Philips brand is a familiar sight in millions of households and

    buildings throughout the world with its instantly recognizable word mark of seven blue

    capitalized letters. Although the company has evolved and grown over more than hundred

    years, Philips visual brand identity is rooted in its early years at the beginning of the 20th

    century.

    Philips in 20th Century: First Lamp Advertisements

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    ATUL KRISHNA VERMA (PGFB1110) 19

    Established in 1891 in Eindhoven, the Netherlands, Philips & Co. was founded to meet the

    growing demand for light bulbs following the commercialization of electricity.

    In the early years of Philips & Co., the representation of the company name took many forms:

    one was an emblem formed by the initial letters of Philips & Co., and another was the word

    Philips printed on the glass of metal filament lamps.

    One of the very first campaigns was launched in 1898 when Anton Philips used a range of

    postcards showing the Dutch national costumes as marketing tools. Each letter of the word

    Philips was printed in a row of light bulbs as at the top of every card. In the late 1920s, the

    Philips name began to take on the form that we recognize today.

    Philips Identity Trademarked: Origins of the Shield Emblem

    The now familiar Philips waves and stars first appeared in 1926

    on the packaging of miniwatt radio valves, as well as on thePhiligraph, an early sound recording device. The waves

    symbolized radio waves, while the stars represented the ether of

    the evening sky through which the radio waves would travel.

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    In 1930 it was the first time that the four stars flanking the three waves were

    placed together in a circle. After that, the stars and waves started appearing on radios and

    gramophones, featuring this circle as part of their design. Gradually the use of the circle

    emblem was then extended to advertising materials and other products.

    At this time Philips business activities were expanding rapidly and the company

    wanted to find a trademark that would uniquely represent Philips, but one that would also

    avoid legal problems with the owners of other well-known circular emblems. This wish

    resulted in the combination of the Philips circle and the word mark within the shield emblem.

    In 1938, the Philips shield made its first appearance. Although modified over the

    years, the basic design has remained constant ever since and, together with the word mark,

    gives Philips the distinctive identity that is still embraced today.

    Advertising Philips Brand Today

    Whilst the logo of the company has been consistent since

    the1930s the way in which Philips has advertised and

    communicated to the outside world has varied. In general, until

    the mid-1990s all advertising and marketing campaigns were

    carried out at product level on a local market basis. This led to

    many different campaigns running simultaneously, not giving a

    global representation of Philips as a global company.

    To establish consistent global presence, in 1995 Philips introduced the first global

    campaign in 1995 under the tagline Lets make things better. This theme encapsulated the

    One Philips thinking and was rolled out globally in all markets and on all Philips products.

    This was also the first campaign that bought the whole company together, giving the

    employees a sense of belonging and providing a unified company look for an external

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    ATUL KRISHNA VERMA (PGFB1110) 21

    audience.

    In September 2004, Philips launched its sense and simplicity brand promise, which

    marked a new way forward for the company. Sense and simplicity reflects Philips

    commitment to be a market-driven company that provides products and services that fulfill the

    promise of being designed around you, easy to experience and advanced.

    In 2008, the total estimated value of Philips brand increased by 8% to USD 8.3 billion

    and was ranked the 43rd most valuable brand in Inter brands 2008 ranking of best global

    brands.

    How Philips India doubled its sales

    The company launched an aggressive new advertising campaign in print, television

    and online. The new tagline "Sense and simplicity" showcases the new brand promises -- using

    technology to make life simpler and easier. Company sources say Philips is counting on the

    new campaign to help it grow by at least 25 per cent this year.

    That's in the future, but how did Philips almost double its market share in under four years?

    Interestingly, the company didn't adopt radically different strategies.

    It paid attention to what customers wanted; passed on cost benefits; and brushed up its

    admittedly fuddy-duddy image. According to Mr. D Shivkumar, executive director, consumer

    electronics, Philips, "We have managed to grow the business by focusing on the price --

    quality equati

    PRODUCTS AND SERVICES

    Philips being a market leader in electronic consumer durables and consumer non

    durables, has a wide range of products under the following heads-

    Healthcare

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    ATUL KRISHNA VERMA (PGFB1110) 22

    Philips simplifies healthcare by focusing on the people in the entire cycle of care -

    whether it is in the hospital or in the home patients and care providers. Philips Healthcare in

    India operates in the diagnostic imaging segment including CT, MRI, X-rays, cardiovascular

    system, nuclear medicine, PET-CT, and ultrasound imaging systems, and is also a significant

    player in patient monitoring. Recently, Philips Healthcare announced its entry into the fast-

    growing Indian home healthcare market by introducing the Philips Respironics product

    categories in obstructive sleep apnea management and home respiratory care. Through

    combining human insights and clinical expertise, Philips aims to improve patient outcomes

    while lowering the burden on the healthcare system. Outstanding image quality and reliability,

    backed by an excellent application, and customer support network, has made Philips

    Healthcare a preferred choice of clinicians and one of the leading suppliers of diagnostic

    imaging systems. Philips is the clear leader in cathlabs segment with the most comprehensive

    range of innovative cardiology solutions in India.

    With a strong focus to drive growth from emerging markets, Philips Healthcare

    announced the first patient monitor designed for emerging markets, Philips SureSigns VM3, in

    India. This series of new portable, compact patient monitors provides a reliable, yet affordable

    means to observe and care for patients. With the acquisition of India-based Alpha X-RayTechnologies and Meditronics, Philips also expanded its healthcare business to cater to the

    high-growth economy segment for Cardiovascular and General X-Ray systems.

    Lighting

    Philips Electronics India, Indias largest lighting company operates in business areas

    of Lamps, Luminaires, Lighting Electronics, Automotive and Special Lighting. Today, as

    global leader in Lighting, Philips is driving the switch to energy-efficient solutions. With

    worldwide electrical lighting using 19 per cent of all electricity, the use of energy-efficient

    lighting will significantly reduce energy consumption around the world and thereby cut

    harmful CO2 emissions. Philips India has been consistently working with industry bodies

    such as ELCOMA, Bureau of energy efficiency and NGOs towards addressing Indias power

    crisis through promotion of energy efficient lighting in India.

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    ATUL KRISHNA VERMA (PGFB1110) 23

    Philips provides advanced energy-efficient solutions for all segments: road lighting,

    office & industrial, hospitality and home. Philips is also a leader in shaping the future with

    exciting new lighting applications and technologies such as LED technology, which, besides

    energy efficiency, provides attractive benefits and endless new never-before-possible

    lighting solutions.

    In 2008, Philips inaugurated a global research and development (R&D) centre for

    lighting electronics in India. This was its third such unit in the world. The facility which is

    situated in Noida will not only cater to the needs of the Indian market but also the Asia-

    Pacific, Europe and North America. The other R&D centres are located at Eindhoven in the

    Netherlands and in Shanghai, China. One of the primary research areas for the centre is to

    develop products that can tackle high voltage fluctuations in India. The centre currently

    employs 35 engineers. Around 40 per cent of Philips revenue in India comes from the

    lighting business.

    Consumer Lifestyle

    Guided by the brand promise of sense and simplicity and the consumer insights,

    Philips Consumer Lifestyle offers rich, new consumer experiences that meet consumers

    desire for relaxation and improving their state of mind. Philips also responds to the

    consumer's desire for wellness and pleasure by introducing products that meet the

    individuals interests in terms of their mind, space, body and appearance.

    The Consumer Lifestyle arm in India operates in the business areas of Home

    Entertainment solutions and Personal Infotainment with product categories such as TVs,

    home theatre systems, music systems, DVD players, personal entertainment solutions, sound

    accessories, Domestic Appliances and Personal care.

    Sound and Vision

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    ATUL KRISHNA VERMA (PGFB1110) 24

    The Philips GoGear with FullSound was created to enhance the sound quality of your MP3

    music while you play it. Now you can experience your music on the go as never before.

    Includes product range in

    Televisions

    Home Theatres

    Blu- Ray And DVDs

    Audio Products

    MP3 And Media Players

    Portable TV And DVD

    Digital Photo

    House Hold Products

    Includes the range in

    Coffee Makers And Kettles

    Irons

    Juicers and Blenders

    Food Preparation

    Water And Air Purifiers

    PC Products and Phones

    Web Cams And Head Sets

    Monitors

    PC Audio

    Drivers And Storage

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    ATUL KRISHNA VERMA (PGFB1110) 25

    Mice And Key Boards

    Accessories

    Phone Accessories

    Audio/ Video Accessories

    MP3 Players Accessories

    Head Phone

    Remote Controls

    Mother And Child Care

    Power Solutions

    Personal Care

    This includes

    Mens Shaving

    Mens grooming

    Female depilation

    Hair care

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    ATUL KRISHNA VERMA (PGFB1110) 27

    offers rich, new consumer experiences that meet consumers desire for relaxation and improving their sta

    mind. Philips also responds to the consumer's desire for wellness and pleasure by introducing products th

    meet the individuals interests in terms of their body and appearance. Philips Consumer Lifestyle employ

    approximately 17,700 people worldwide.

    Consumer Lifestyle Business Highlights

    Philips Consumer Lifestyle site

    Innovation

    50,000 registered patents illustrate the innovative nature of the company. Philips currently holds around

    36,000 registered trademarks, 63,000 design rights and 3,900 domain names.

    Philips has adopted an Open Innovation strategy which leverages the joint innovative power of partnerin

    companies and researchers to bring more innovations to the market effectively and faster.

    In 2010, Philips invested EUR 1.58 billion in Research and Development.

    Philips is internationally recognized as a global leader in design, receiving a variety of international awar

    each year. For example:

    2010 iF product design competition: 28 design awards

    Visit Philips Research

    Visit Philips IP&S

    Visit Philips Innovation Services

    Visit Philips Design

    Sustainability

    Sustainability is at the center of Philips strategy. Philips is committed to reducing its environmental foot

    in all aspects of its business: in its products, manufacturing, and procurement, as well as in the communit

    27 PHILIPS ELECTRONICS INDIA LTD.

    http://www.philips.com/about/company/businesses/consumerlifestylehighlights/index.pagehttp://www.philips.com/consumerhttp://www.research.philips.com/https://www.ip.philips.com/http://www.innovationservices.philips.com/http://www.design.philips.com/http://www.philips.com/about/company/businesses/consumerlifestylehighlights/index.pagehttp://www.philips.com/consumerhttp://www.research.philips.com/https://www.ip.philips.com/http://www.innovationservices.philips.com/http://www.design.philips.com/
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    ATUL KRISHNA VERMA (PGFB1110) 28

    where the company acts and in the working practices of its employees.

    All Philips products go through an EcoDesign process, identifying environmental impact in terms of ene

    efficiency, hazardous substances, take-back and recycling, weight and lifetime reliability. Philips proces

    on Green Product sales are verified annually by an independent third party and published in the Annual

    Report.

    Philips aims to combat global healthcare challenges by focusing on delivering better quality healthcare a

    lower costs, also in the emerging markets, such as China and India.

    Philips also takes a leading position in educational programs, showing its stakeholders that energy efficie

    solutions are simple, easy and actionable and make economic sense for national and local governments,

    businesses, schools and individuals.

    Simple Switch Campaign

    For more information, visit the Sustainability site

    PRODUCT DETAIL

    Philips India ltd. is the Indian counterpart of Royal Philips Electronics. Originally established as PElectrical Co. (India) Pvt. Ltd, Philips was born in India in Kolkata in 1930. With the tag line of "SenSimplicity", Philips is introduced to the Consumer as a Company that adheres to its promise of deliProducts and Services that make lives simpler and easier. Philips enjoys the position of a household na

    Consumer Products In India. Any of the Appliance or Electronic item can be purchased from a Philips or Outlet.

    The Consumer Products range of Philips include:Televisions- LCD, Plasma, Flat Screen , Smart Touch XLRecorders, DVD Players, I pods and Home Theatre SystemsAudio Products - Audio Systems, Remote Controls, Audio/Video AccessoriesDigital Photo Products and Frames

    28 PHILIPS ELECTRONICS INDIA LTD.

    http://www.asimpleswitch.com/global/http://www.philips.com/sustainabilityhttp://www.asimpleswitch.com/global/http://www.philips.com/sustainability
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    ATUL KRISHNA VERMA (PGFB1110) 29

    Portable Audio and Video Systems, Accessories like Headphones and SpeakersPC Products - Mouse and Keyboard, Multi Media Headsets, External Hard Disk Drives.Mobile Phones

    Male Shaving and Grooming - Dry Shavers, Beard TrimmersPersonal Care - Beauty and Hair Care ProductsKitchen Appliances - Blenders and Hand Blenders, Juicers and Citruspresses, Food Processors and M

    Coffee Makers and Kettles, Frying and Grilling Appliances, Toasters and Snacking ProductsHousehold Products - Irons, Vacuum Cleaners, Water Purifiers .Philips is a name synonymous to Li

    In India. The Lighting solutions by Philips are aimed at providing state-of-art lighting technology comwith costeffectiveness. These lighting products have applications in not just Homes but also Industriinfrastructure based settings. The Philips Lighting Solutions cover the following spheres:

    Professional Lighting - Industrial, Shops and offices, Road and Area, Hospitality, Sports LightingBeautification, Philipsools and Petrol Stations

    Automotive Lighting - In Cars, Motorcycles and Trucks

    Home LightingThe Annual Reports of the Company show considerable growth owing to a well planned and mainResearch and Development System. Philips India Ltd. has Offices in all the major cities in India nKolkata, Chennai, New Delhi, Bangalore, Pune and Gurgaon.The Corporate Office is situated at Mumbai. The CEO of Philips Electronics India Limited, MRamachandran, along with the Chairman, Mr. S.M. Datta and the entire team of directors has been succin taking Philips to new heights in Indian Consumer Appliances Market.

    Juicer:

    HR1861/00 700W- Dishwasher-safe

    - Extra large capacity- Extra large feeding tube

    Juicer Mixer Grinder:

    2 jar- Auto shut-off- Compact design for less sto ...- Easy to pour and store

    Mixer Grinder

    HR1651 3 jar 750W- 750 W powerful motor- Auto shut-off

    - Intelli control timerIron

    Pressurised steam ge... GC8220

    - 1.4 liter water tank- Up to 4.5 bars steam pressu ...- Steam tip

    Steam iron GC4420

    - Up to 40 g/min of steam

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    ATUL KRISHNA VERMA (PGFB1110) 30

    - Steam tip- Automatic safety shut-off

    Travel iron GC650

    - Steam boost- Vertical steam- Carry pouch

    Mens Shaving:

    Electric shaver RQ1280 Chrome- GyroFlex 3D- UltraTrack- Patented Super Lift&Cut Act ...

    Electric shaver HQ130- Unique Lift & Cut dual blad ...- Individually floating heads

    - Up to 60 minutes cordless s ...

    Hair Care

    Hairdryer HP8202- Ion conditioning- 1600W- EHD+ technology

    Lady Shaver:

    Epilator

    HP6609 Total body- Opti-start cap with massage

    - Lift and massage attachment- Sensitive cap

    ACQUISITIONS, SUBSIDIARIES AND SPINOUTS

    Acquisitions-

    Companies acquired by Philips through the years include Amperex, MagnavoxMullard, VLSI,Agilent Healthcare Solutions Group, Marconi Medical Systems, ADAC LabsUltrasound, portions ofWestinghouse and the consumer electronics operations ofPhilco and Sylvania

    abandoned the Sylvania trademark which is now owned by SLI (Sylvania Lighting International) excAustralia, Canada, Mexico, New Zealand, Pu

    erto Rico and the USA where it is owned by theOsram unit ofSiemens. Formed in November 1999 as ajoint venture between Philips and Agilent Technologies, thediode manufacturerLumiledsbecame a subsidiary of Phillips Lighting in August 2005 and a fully-subsidiary in December 2006. In 2000, Philips bought Optiva Corporation, the maker ofSonicaretoothbrushes. The company was renamed Philips Oral Healthcare and made a subsidiary of Philips D2006 Philips bought out the companyLifeline Systemsheadquartered inFramingham, Massachuse

    30 PHILIPS ELECTRONICS INDIA LTD.

    http://en.wikipedia.org/wiki/Amperexhttp://en.wikipedia.org/wiki/Magnavoxhttp://en.wikipedia.org/wiki/VLSI_Technology,_Inchttp://en.wikipedia.org/wiki/Agilenthttp://en.wikipedia.org/wiki/Agilenthttp://en.wikipedia.org/w/index.php?title=ADAC_Labs&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=ATL_Ultrasound&action=edit&redlink=1http://en.wikipedia.org/wiki/Westinghouse_Electric_Corporationhttp://en.wikipedia.org/wiki/Philcohttp://en.wikipedia.org/wiki/Sylvania_Electric_Productshttp://en.wikipedia.org/wiki/Sylvania_Lighting_Internationalhttp://en.wikipedia.org/wiki/Osramhttp://en.wikipedia.org/wiki/Osramhttp://en.wikipedia.org/wiki/Siemens_AGhttp://en.wikipedia.org/wiki/Agilent_Technologieshttp://en.wikipedia.org/wiki/Light-emitting_diodehttp://en.wikipedia.org/wiki/Lumiledshttp://en.wikipedia.org/wiki/Lumiledshttp://en.wikipedia.org/wiki/Sonicarehttp://en.wikipedia.org/w/index.php?title=Lifeline_Systems&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Lifeline_Systems&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Lifeline_Systems&action=edit&redlink=1http://en.wikipedia.org/wiki/Framinghamhttp://en.wikipedia.org/wiki/Framinghamhttp://en.wikipedia.org/wiki/Massachusettshttp://en.wikipedia.org/wiki/Amperexhttp://en.wikipedia.org/wiki/Magnavoxhttp://en.wikipedia.org/wiki/VLSI_Technology,_Inchttp://en.wikipedia.org/wiki/Agilenthttp://en.wikipedia.org/w/index.php?title=ADAC_Labs&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=ATL_Ultrasound&action=edit&redlink=1http://en.wikipedia.org/wiki/Westinghouse_Electric_Corporationhttp://en.wikipedia.org/wiki/Philcohttp://en.wikipedia.org/wiki/Sylvania_Electric_Productshttp://en.wikipedia.org/wiki/Sylvania_Lighting_Internationalhttp://en.wikipedia.org/wiki/Osramhttp://en.wikipedia.org/wiki/Siemens_AGhttp://en.wikipedia.org/wiki/Agilent_Technologieshttp://en.wikipedia.org/wiki/Light-emitting_diodehttp://en.wikipedia.org/wiki/Lumiledshttp://en.wikipedia.org/wiki/Sonicarehttp://en.wikipedia.org/w/index.php?title=Lifeline_Systems&action=edit&redlink=1http://en.wikipedia.org/wiki/Framinghamhttp://en.wikipedia.org/wiki/Massachusetts
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    ATUL KRISHNA VERMA (PGFB1110) 31

    August 2007 Philips acquired the companyXimis, Inc. headquartered inEl Paso, TX for their MInformatics Division. In October 2007, it purchased a Moore Microprocessor Patent (MPP) Portfolio lfrom The TPL Group.

    On Friday, 21 December 2007 Philips andRespironics, Inc. announced a definitive merger agreement puto which Philips will commence a tender offer to acquire all of the outstanding shares of RespironiUS$66 per share, or a total purchase price of approximately 3.6 billion (US$5.1 billion) to be paid inupon completion.

    Spinouts-

    Polymer Vision, the maker of The Readius is a spin out from Philips Electronics.

    APRICO Solutions is a venture within Philips Intellectual Property and Standards.

    Philips also forayed into the pharmaceuticals market in a company best known as Philips-Duphar (Pharmaceuticals). Philips-Duphar made products for crop protection, veterinary medicine and produhuman use. Duphar was sold to Solvay, now Solvay Pharmaceuticals. In subsequent years divisions havsold off, by Solvay, to other companies (crop protection was sold to UniRoyal, now Chemturaveterinary division was sold to Fort Dodge, a division ofWyeth).

    SPORTS, SPONSORSHIP AND NAMING RIGHTS

    Traditionally Philips has a vested interest in sports, originally as a means to provide a healthy forecreation for its employees. In 1913, in celebration of the Centenary of Dutch independence from FPhilips founded a sports club called Philips Sport Vereniging (Philips Sports Club), or PSV, as it i

    known. The sports club encompasses all kinds of sports, but is currently most famous for its Premier Lfootball team and its swimming team. Philips owns the naming rights toPhilips StadiuminEindhoven, which is home to Dutch football team PSV Eindhoven.

    Abroad, Philips sponsors and has sponsored numerous sport clubs, sport facilities, and events. Philips re(November 2008) extended its very successful F1 partnership with AT&T Williams to include manyproduct groups.

    Furthermore, Philips owns thenaming rights to the Philips ArenainAtlanta, Georgia and to theChampionship, the premierbasketball league in Australia, traditionally known as theNational BaskLeague. Between 1988 and 1993 Philips were also the major sponsors of The Balmain Tigers, an Austrugby league team.

    In Thailand Philips is a sponsor ofPEA FC.

    Outside of sports Philips sponsors the Philips Monsters of Rock festival, held in many countries all ovworld

    31 PHILIPS ELECTRONICS INDIA LTD.

    http://en.wikipedia.org/w/index.php?title=Ximis,_Inc.&action=edit&redlink=1http://en.wikipedia.org/w/index.php?title=Ximis,_Inc.&action=edit&redlink=1http://en.wikipedia.org/wiki/El_Paso,_TXhttp://en.wikipedia.org/wiki/El_Paso,_TXhttp://en.wikipedia.org/wiki/Respironics,_Inc.http://en.wikipedia.org/wiki/Respironics,_Inc.http://en.wikipedia.org/wiki/Spin_outhttp://en.wikipedia.org/w/index.php?title=APRICO_Solutions&action=edit&redlink=1http://en.wikipedia.org/wiki/Solvay_(company)http://en.wikipedia.org/wiki/Chemtura_Corporationhttp://en.wikipedia.org/wiki/Wyethhttp://en.wikipedia.org/wiki/Wyethhttp://en.wikipedia.org/wiki/Philips_Stadionhttp://en.wikipedia.org/wiki/Philips_Stadionhttp://en.wikipedia.org/wiki/Eindhovenhttp://en.wikipedia.org/wiki/Eindhovenhttp://en.wikipedia.org/wiki/PSV_Eindhovenhttp://en.wikipedia.org/wiki/Naming_rightshttp://en.wikipedia.org/wiki/Naming_rightshttp://en.wikipedia.org/wiki/Philips_Arenahttp://en.wikipedia.org/wiki/Philips_Arenahttp://en.wikipedia.org/wiki/Atlanta,_Georgiahttp://en.wikipedia.org/wiki/Atlanta,_Georgiahttp://en.wikipedia.org/wiki/Basketballhttp://en.wikipedia.org/wiki/National_Basketball_League_(Australia)http://en.wikipedia.org/wiki/National_Basketball_League_(Australia)http://en.wikipedia.org/wiki/Thailandhttp://en.wikipedia.org/wiki/PEA_FChttp://en.wikipedia.org/wiki/PEA_FChttp://en.wikipedia.org/w/index.php?title=Ximis,_Inc.&action=edit&redlink=1http://en.wikipedia.org/wiki/El_Paso,_TXhttp://en.wikipedia.org/wiki/Respironics,_Inc.http://en.wikipedia.org/wiki/Spin_outhttp://en.wikipedia.org/w/index.php?title=APRICO_Solutions&action=edit&redlink=1http://en.wikipedia.org/wiki/Solvay_(company)http://en.wikipedia.org/wiki/Chemtura_Corporationhttp://en.wikipedia.org/wiki/Wyethhttp://en.wikipedia.org/wiki/Philips_Stadionhttp://en.wikipedia.org/wiki/Eindhovenhttp://en.wikipedia.org/wiki/PSV_Eindhovenhttp://en.wikipedia.org/wiki/Naming_rightshttp://en.wikipedia.org/wiki/Philips_Arenahttp://en.wikipedia.org/wiki/Atlanta,_Georgiahttp://en.wikipedia.org/wiki/Basketballhttp://en.wikipedia.org/wiki/National_Basketball_League_(Australia)http://en.wikipedia.org/wiki/National_Basketball_League_(Australia)http://en.wikipedia.org/wiki/Thailandhttp://en.wikipedia.org/wiki/PEA_FC
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    \

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    RESEARCH METHODOLOGY

    MAPPING THE RETAIL OUTLETS ACROSS LUCKNOW

    I. OBJECTIVE OF THE PROJECT:

    To study the PHILIPSs Electronic Business with respect to competition in domestic market &suggest way forward for growth . The study will cover the SWOT analysis of thecompanys electronic business to arrive at the conclusion.

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    ATUL KRISHNA VERMA (PGFB1110) 34

    II. PLANNING PHASE:

    Got the map of Lucknow city.

    Divided the map into three parts according to the distributors covering areas.

    Started visiting the outlets with the sales person at starting days & roamed to the area

    individually.

    Areas targeted:

    1. Nakkhas

    2. Naka Hindola

    3. Aalam Bagh

    4. Loutouche Road

    IMPLEMENTATION OF PLAN

    Studied the area map & visited the outlets directly (area-wise) for my survey which was

    included the following:

    Name of outletAddressContact DetailsBrands that are stocked in outletsDistributor nameDay of visitFeedback from retailers

    After completing the mapping activity across all the areas I got the following

    information:

    Outlets Under Balaji Distributor

    No. of outlets = 300

    No. of outlets which I have covered = 196

    % of reachability = 65%

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    ATUL KRISHNA VERMA (PGFB1110) 35

    Outlets Under R.P.G Heavy Electricals

    No. of outlets = 125

    No. of outlets which I have covered = 85

    % of rechability = 68%

    Outlets Under Swami Sales

    No. of outlets = 300

    No. of which I have covered = 100

    % of reachability = 33%

    COMMON PROBLEMS ENCOUNTERED

    Not proper rotation

    Replacement policy of the company

    Not prompt service

    Low margin as compared to other brands

    Irregular visit of salesman

    Credit issue

    Attitude of the salesman (only in the areas of Chowk, Munshipulia, Jankipuram-60ft

    road)

    No gifts are provided at the time of festivals or at any occasion.

    Sample Technique:-

    The convenience sampling has used to collect the date for research.

    Sample Plan:-

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    ATUL KRISHNA VERMA (PGFB1110) 36

    Population:-

    Retailers of electrical shops and few general stores and hardware stores who maintain the

    stock of electrical goods at their shops..

    Sample:

    Retailer of electrical and general stores.

    Sample Unit:

    All the region of Lucknow where electrical,shops are available.

    Sample Size

    The sample size of the survey was 350 retailers.

    METHODS OF DATA COLLECTION

    The data used for the project is primary as well as secondary data, as follow:

    Sources of primary data:

    Questionnaire (Scheduling)

    Sources of secondary data:

    Web sites

    LIMITATIONS OF THE STUDY

    The sample size for the survey of retailer was limited to 350 respondents, which might not

    be representative of all retailer of Lucknow city.

    The results are totally derived from the respondents answers. There might be a difference

    between the actual and projected results.

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    ATUL KRISHNA VERMA (PGFB1110) 37

    Research also depends on surveyors his/her ability to analyze the data & draw conclusion.

    The cost and time constraints might even have an impact over the results.

    DATA ANALYSIS AND INTERPRETATION

    FINDINGS AND SUGGESTIONS

    FINDINGS

    Improper distribution.

    Poor service after sales, i.e replacement is not proper at any distributor point.

    Philips gives fewer profit margins to retailers as compare to his competitive

    brands.

    RECOMMENDATION & SUGGESTIONS

    They should prefer proper distribution.

    They should provide some good scheme and offers to his retailers as well

    customer.

    Give proper information to the retailers about new products and provide

    catalogue.

    They should improve their post sales services.

    The company is having a poor marketing strategy. They should go for window

    dressing because I havent found any display board at any outlet in the whole

    survey.

    Replacement is the biggest issue that is lying with the companys strict policy. If

    the company follow such policy then in future retailer will not entertain Philips in

    their outlets and it will be a big blow for Philips.

    No cash discount provided to the retailers on cash purchase.

    Philips should improve its supply chain.

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    ATUL KRISHNA VERMA (PGFB1110) 38

    Philips should provide a better margin to the retailers so that they can entertain

    Philips.

    Warranty issue, Philips is providing warranty of one year from the date of

    manufacturing whereas other competitors are providing warranty of one year

    from the date of sale from retail outlet.

    CONCLUSION

    The conclusion that can be derived from this survey is that Philips being a big brand, and a

    quality striver is hit by the low- cost rivals. But the segment it caters is highly satisfied and

    constitutes immense Brand Loyal. To boost its sales the company may need to adopt, certain

    measures for its re-positioning and can adopt differentiation strategies and proper distribution of

    their products including schemes and post sales services for the consumers in Lucknow region

    and turning low cost itself for the rest.

    APPENDIX

    Q:1 How many CFL do you sell weekly?

    A: 0-20 B: 21-40 C: 41-60 D: 61-80

    PHILIPS SURYA CROMPTON BAJAJ OSRAM LOCAL

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    ATUL KRISHNA VERMA (PGFB1110) 39

    A. For CFL:

    In Lucknow city Philips sahre 38.04% of market sahre whereas their nearestcompetetior Bajaj & Crompton share a market of 23.62% &25.32% respectively &restof the market is shared by other market players including local players such as Arya andso on..

    Q:2 How many GLS do you sell weekly?

    A: 0-20 B: 21-40 C: 41-60 D: 61-80

    PHILIPS SURYA CROMPTON BAJAJ OSRAM LOCAL

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    ATUL KRISHNA VERMA (PGFB1110) 41

    TL

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    36.68 11.34 14.30 23.31 8.26 6.11

    1. For TUBE LIGHT:-

    In Lucknow city Philips sahre 36.68% of market sahre of whereas their nearest competetiorBajaj & Crompton share a market of 23.31% &14.30% respectively &rest of the market isshared by other market players including local players such as Arya and so on..

    Q:4 How many CHOKE do you sell weekly?

    A: 0-20 B: 21-40 C: 41-60 D: 61-80

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    ATUL KRISHNA VERMA (PGFB1110) 42

    PHILIPS SURYA CROMPTON BAJAJ OSRAM LOCAL

    CHOKE

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    26.20 2.49 14.18 15.57 9.33 32.23

    1. For CHOKE:-

    In Lucknow city Philips sahre 26.20% of market sahre of whereas their nearest competetior

    Bajaj & Crompton share a market of 15.57.% &14.18% respectively &rest of the market isshared by other market players including local players such as Arya and so on..

    Q:5 How many ELECTRONIC FITTINGS do you sell weekly?

    A: 0-20 B: 21-40 C: 41-60 D: 61-80

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    ATUL KRISHNA VERMA (PGFB1110) 45

    GLS

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    32.40 1.00 12.33 20.22 29.40 4.65

    For GLS:-

    The market share of Philips CFL in the area covered by balaji is 32.40% & thenearest competetior is Bajaj & Crompton who shares a market of 20.22% &12.33%respectively..The sales person of Balaji Mr Ajay & Mr Harnam has a very strong hold at retailoutlets due to this Philips is able to maintain a very good market in these area..

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    ATUL KRISHNA VERMA (PGFB1110) 48

    For FITTINGS:-

    The market share of Philips FITTINGS in the area covered by balaji is 41.23% & the nearestcompetetior is Bajaj & Crompton who shares a market of 8.77% &4.71% respectively..The salesperson of Balaji Mr Ajay & Mr Harnam has a very strong hold at retail outlets due to this

    Philips is able to maintain a very good market in these area

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    ATUL KRISHNA VERMA (PGFB1110) 49

    R.P.G.HEAVY ELECTRICALS

    Area which are covered by R.P.G is Indira nagar,Gomti nagar,FaizabadRoad,Bhoothnath,Chinhat,Munshi Pulia and so on.The market share of Philips the areacovered by this distributor is:-

    CFL

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    41.90 1.32 23.28 24.30 1.10 8.10

    For CFL:-

    The market share of Philips CFL in the area covered by R.P.Gi is 41.90% & the nearestcompetetior is Bajaj & Crompton who shares a market of 24.30% &23.728% respectively..

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    ATUL KRISHNA VERMA (PGFB1110) 50

    GLS

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    28.78 3.08 16.37 22.49 25.19 4.10

    For GLS:-

    The market share of Philips GLS in the area covered by R.P.Gi is 28.78% & the nearestcompetetior is Bajaj & Crompton who shares a market of 22.49% &16.37% respectively..

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    ATUL KRISHNA VERMA (PGFB1110) 51

    TL

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    38.73 8.78 8.12 29.45 5.25 9.67

    For Tl:-

    The market share of Philips GLS in the area covered by R.P.Gi is 38.73% & the nearestcompetetior is Bajaj & Crompton who shares a market of 29.45% &16.12% respectively..

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    ATUL KRISHNA VERMA (PGFB1110) 52

    CHOKE

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    28.68 0.55 17.56 20.17 2.73 30.32

    For CHOKE:-

    The market share of Philips CHOKE in the area covered by R.P.Gi is 28.68% & the nearestcompetetior is Bajaj & Crompton who shares a market of 20.17% &17.56% respectively..

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    ELECTRONIC FITTINGS

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    33.88 0.25 8.16 15.81 2.89 39.02

    For FITTINGS:-

    The market share of Philips FITTINGS in the area covered by R.P.Gi is 33.88% & the nearestcompetetior is Bajaj & Crompton who shares a market of 15.81% &8.16% respectively..

    SWAMI SALES

    Swami sales is the biggest and major distributor of Philips it covers the major part of Lucknowsuch as NAKA,LOUTOUCHE ROAD,which is known as the the electroric and electric marketof the city,the areas which are covered by swami sales is Nishatgunj,Ringroad,Jankipuram,Mahanagar,Aligunj,Chowk,Balagunj and so onThe total area covered by me

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    is almost 33% of the area covered by the distributor I just covered 33% of area just because ofthe time constrain and the time devoted to me by retailers is very low.They will not entertainanybody except any body during their working hrs from 11 a.m to 7 p.m. somehow I was ableto take feedback from few retailers..The areas such as NAKA & LOUTOUCHE ROAD has

    almost 60 retailers who are big players of electric business and contribute a major share to anycompany in electric business in Lucknow City..My special thanks to those retailers of these areawho gave their valuable time..Sales person of Swami sales Mr Pradeep has very goodrelationship with the retailers due to this Philips has a strong hold in these areas.Sales executiveMr Anurag Srivastava has also a very strong hold at each and every corner of Lucknow andevery retailer appraise the behavior of Mr Anurag with few exceptionsMarket share of Philipsis as follows the area covered by swami sales..

    CFL

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    35.73 5.80 26.37 23.15 3.70 5.25

    For CFL:-

    The market share of Philips CFL in the area covered by Swami Sales is 35.73% &the nearest competetior is Bajaj & Crompton who shares a market of 23.15%&26.37% respectively..

    GLS

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    35.74 4.01 25.12 18.14 14.05 2.93

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    For GLS:-

    The market share of Philips GLS in the area covered by Swami Sales is 35.74% & thenearest competetior is Bajaj & Crompton who shares a market of 18.14% &25.12%respectively..

    TL

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    33.18 12.99 16.62 19.59 11.02 6.61 0.00

    50 10 10 0 0

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    ATUL KRISHNA VERMA (PGFB1110) 57

    The market share of Philips CHOKE in the area covered by Swami Sales is 23.68% &the nearest competetior is Bajaj & Crompton who shares a market of 15.98% &10.44%respectively..

    ELECTRONIC FITTINGS

    PHILIPS OSRAM CROMPTON BAJAJ SURYA OTHERS

    28.13 3.10 22.73 20.84 4.02 21.18

    For FITTINGS:-

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    The market share of Philips FITTINGS in the area covered by Swami Sales is 28.13% &the nearest competetior is Bajaj & Crompton who shares a market of 20.84% &22.73%respectively..

    BIBLIOGRAPHY

    www.india philips.com

    http://www.iloveindia.com/economy-of-india/india-gdp.html

    http://www.indianindustryprofiles.com/The%20Food%20Processin%20Industry%20in

    %20India.pdf

    Chawla and Swondhi, Research Methodology (text book)

    WEBLIOGRAPHY

    http://www.india.philips.com/about/company/india/index.page

    http://www.philips.com/about/investor/index.page

    http://en.wikipedia.org/wiki/File:Philips_logo_new.svg

    http://www.india.philips.com/about/sustainability/index.page

    58 PHILIPS ELECTRONICS INDIA LTD.

    http://www.iloveindia.com/economy-of-india/india-gdp.htmlhttp://www.indianindustryprofiles.com/The%20Food%20Processin%20Industry%20in%20India.pdfhttp://www.indianindustryprofiles.com/The%20Food%20Processin%20Industry%20in%20India.pdfhttp://www.india.philips.com/about/company/india/index.pagehttp://www.philips.com/about/investor/index.pagehttp://en.wikipedia.org/wiki/File:Philips_logo_new.svghttp://www.india.philips.com/about/sustainability/index.pagehttp://www.iloveindia.com/economy-of-india/india-gdp.htmlhttp://www.indianindustryprofiles.com/The%20Food%20Processin%20Industry%20in%20India.pdfhttp://www.indianindustryprofiles.com/The%20Food%20Processin%20Industry%20in%20India.pdfhttp://www.india.philips.com/about/company/india/index.pagehttp://www.philips.com/about/investor/index.pagehttp://en.wikipedia.org/wiki/File:Philips_logo_new.svghttp://www.india.philips.com/about/sustainability/index.page
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