NEORIS IoT Omnichannel Presentation

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Practical Visionaries

Harness The Internet Of Things To Capture The Power Of Omnichannel

April 2015

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Craig Templin

Business Director

NEORIS USA

During his 28 years in the application software developmentbusiness, Craig has worked a wide range of successful projectsfrom rule-based expert system diagnostic systems for the F-16and F-111 aircraft to grocery warehouse fulfillment systems thatintegrate directly with ERPs and e-Commerce systems.

Craig has extensive experience in all aspects of softwaredevelopment including Software Project Management, Systemsand Software Requirements Analysis, Architecture and Design,Implementation and Unit Test, Integration and System Testingand Maintenance.

Over the past 19 years, Craig has worked as an IT consultant forcompanies including Whole Foods Market, Grainger, Men’sWearhouse, CEMEX, and Lowes.com. He has been at NEORIS forover 12 years where he currently works business and innovationdevelopment.

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NEORIS

NEORIS is a global business and IT consulting firm. We establish long-term relationshipswith our clients, helping them improve performance throughout the different stages oftheir business. Our unique global delivery model, combined with cutting-edge ITservices, allows us to innovate, build, deploy and operate business solutions that areboth practical and visionary.

Fast Facts

Employees:

Founded:

Offices:

Headquarters:

Presence:

Over 3,500

2000

20

Miami, Florida USA

US, Latin America, Europe, Middle East, Africa and Asia

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I. Internet of Things (IoT) is a game changer

II. IoT will re-invent the business at 3 levels

III. Sourcing leveraged to help innovate

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Internet of Things will Re-invent Industries at 3 Levels

Business Model

Business Process

Business Moment

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Business Moments are the Key

Exploit transient moments of opportunity & compete w/ unprecedented velocity & agility via glanceable information & micro-interactions

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Business Moments for Customers

To give information, to give help, to give advice in moments of need is

key to customer service and how to retain & attract new customers.

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Business Moments for Employees

Every day as new devices connect into the IoT, businesses have the

opportunity to enter into new moments of opportunity & better serve

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Digital innovation requires an organization to be more nimbleLead your Business at 2 speeds

Keep the lights on:

Using traditional methodologies and traditional

corporate systems

Innovations, digital experiments, & mapping

business moments require a different approach

Lighter weight governance and monitoring

Create a separate faster multi-disciplinary team

Create some distance from IT

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Sourcing Can Be Leveraged to Help Innovate

What services does a sourced innovation engagement include?

What are the benefits relative to traditional in-house innovation?

What accelerators will expedite innovation?

Supplement in-house efforts with teams that provide skills, resources, & tech accelerators to inspire, innovate & implement

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Services of a sourced Innovation engagement

Recognize Architect Construct EvaluateThe Moment The Engagement The Solution The Outcome

• Who are you serving?

• How are they engaged?

• What is their purpose and goal?

• What is their situation and location?

• What is their emotional state or attitude?

• What are their preferences and history?

• What service are you going to provide?

• What will it accomplish –what is success?

• How will they find you?

• Does it improve their experience?

• Is the organization ready?

• Are the people ready?

• Are you prepared to change?

• What processes are impacted?

• What systems are required?

• Can they support the architecture and solution?

• How are you going to monitor and what metrics do you collect?

• Business? Engagement? Technical?

• Are you able to collect the data?

• Do you have the tools to analyze and evaluate?

• Do you have expertise?

R A C E

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Benefits relative to traditional in-house innovation

Sourced innovation can naturally provide a separate faster multi-disciplinary team:

configurable in accord with your vision and participation

following proven Agile methodologies

with light weight governance and monitoring

to build your proof-of-concepts, architectures and solutions

staffed to promote real-timecollaboration/communicationduring your business hours

Traditional in-house innovation is encumbered by the existing IT portfolio & unable to take risks when limited by existing infrastructure

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Accelerators That Expedite Innovation

An innovation partner has worked through the process, done theresearch, and knows how to operate and apply technology toprovide business value

Technology labs stocked with latest innovations

Partnerships with major platforms, application vendors, andinnovative startups

Technology accelerators leveraged to best compete for and seizedigital moments

Best practices, blueprints, frameworks, and referenceapplications

Leveraging a sourcing partner to inspire, innovate and implement

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Thank you

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