Neighborhood Ambassador Orientation Trainingcomingofageaustin.org/wp-content/uploads/2014/03/... · Useful Websites & Online Resource Guides (cont’d) Elder Options of Texas •Only

Neighborhood Ambassador

Orientation Training

Coming of Age

Serving Travis County

&

Aging Services Council

© 2012 Travis County

1

Welcome


2

www.featurepics.com/

http://fashaddix.com/

www.nyas.org/publications/ebriefings/Detail.aspx?cid=c

3730988-f6bb-4d5d-b6f8-f05531be77c4

http://www.google.com/url?sa=i&source=images&cd=&cad=rja&docid=WuAWedtf50NxhM&tbnid=7k4CqB4NK8DYKM:&ved=0CAgQjRwwADgN&url=http%3A%2F%2Fwww.nyas.org%2Fpublications%2Febriefings%2FDetail.aspx%3Fcid%3Dc3730988-f6bb-4d5d-b6f8-f05531be77c4&ei=gR8BUvPDEqbbyQGDjIDAAw&psig=AFQjCNFOeTd98oJzr_JcphfpRO5drrVfzw&ust=1375891713394836

Agenda

Neighborhood Ambassador Program

overview

Community Connection for Older

Adults newsletter

Core issues impacting older adults

How to find resources & tools

Your role as a NA


3

http://climate.usurf.usu.edu

• Surveys have identified that older

adults don’t know where to turn for

information about aging issues

• Need for information will only grow

as the population within Travis

County continues to age

• Aging issues don’t just impact older

adults – they impact the entire

community


4 Introduction

www.pathwaysforaging.com/services

Introduction (cont’d)

The program seeks to

empower individuals within

area neighborhoods to

provide information about

aging services & resources for

older adults while also

improving their quality of life.


5

www.wom10.com/all-generations-use-word-of-mouth/

Section #1


6

NAP Overview

Who We Are

5 W’s of What is an Ambassador?

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NA Program Overview

• Information referral specialists

• Distribute senior relevant information

Senior centers, senior housing, faith-based org’s,

civic groups, neighborhood groups/associations

• Receive orientation training to prepare you


7

Who We Are

• Aging Services Council (ASC)

• Coming of Age (CoA)

http://www.google.com/search?hl=en&site=imghp&tbm=isch&source=hp&biw=1024&bih=683&q=agenda&oq=agenda&gs_l=img.12..0l10.651.1433.0.3288.6.6.0.0.0.0.139.479.2j4.6.0...0.0...1ac.1.14.img.KpoVpcmZqM8#hl=en&site=imghp&tbm=isch&sa=1&q=older+adults&oq=older+adults&gs_l=img.12..0l10.4579.7240.0.8561.12.8.0.4.4.0.274.1239.4j1j3.8.0...0.0...1c.1.14.img.UMJrfcEwzdA&bav=on.2,or.r_qf.&bvm=bv.46751780,d.eWU&fp=ce22af7070a04f09&biw=1024&bih=683&imgrc=_6a_gQUTXKgYnM%3A%3B0wZbsKtQ

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8

Aging Services Council

http://www.agingservicescouncil.org/


9

www.agingservicescouncil.org

/

http://www.agingservicescouncil.org/

Coming of Age

http://www.ComingofAge.org/Austin


10

www.comingofage.org/

http://www.comingofage.org/Austin

5 W’s of What is an Ambassador?

(The Fact Sheet)

• Why?

• Who?

• Where?

• When?

• What?


11

http://arxefylmiu.ru/people/?ZmxhY3BhZ3JvdXAuY29t

The Fact Sheet: Why?

• Older adults & their caregivers need reliable

information

• Meet their day-to-day needs

• Unique, free service for older adults & their

caregivers who need assistance


12

www.whizlabs.com/blog/?p=14

The Fact Sheet: Who?

• Volunteer-driven organization

Elder services and advocacy through ASC

• Recruited and trained (any age)

Provide information and referrals

• Outreach arm

Distribute information in public settings


13

http://diverseeducation.com/article/13174/

The Fact Sheet: Who? (cont’d)

Helpful skills to have…

• Positive personality, cheerful attitude

• Oral & written communication skills

• Planning & organizational skills

• Ability to conduct presentations & encourage

participation

• Respect the confidentiality of older adults

• Reliable, self-motivated, self-starter

• Basic computer skills


14

The Fact Sheet: Where?

Examples of more distribution locations

• Community-based

Clinics, libraries

• Social or recreational

Book clubs, card groups, exercise groups

• Personal connections

Friends, family, neighbors

• Professional

Workplace, contacts, affiliations


15

The Fact Sheet: When?

The NA will work at least two - three hours

a month


16

www.colourbox.com/

The Fact Sheet: What?

NA’s activities:

• Complete the NAP orientation

• Become knowledgeable about NAP materials

• Distribute copies of the NA newsletter

• Schedule information & referral sessions

• Complete simple administrative requirements

• Place NAP information in affiliated newsletters


17

Section #2

• Community Connection for Older Adults

newsletter

Introduction to the newsletter

Review a newsletter sample

What should you do with it?


18

www.agingservicescouncil.org/

Introduction

Community Connection for Older Adults

• Published quarterly

• Inclusions:

Hot topic of the month

Resource update

Agency spotlight

Caregiver’s Corner

Information about upcoming meetings & educational

opportunities


19

www.agingservicescouncil.org/

What Should You Do With It?


• Distribute newsletter to your

“network”

• Introduce yourself

• Remind others that you are a

resource

• Supplement to orientation

training

• File copies for future reference


20

http://studentbranding.com/get-good-at-introducing-yourself/

Newsletter Samples


For access to all newsletters, visit…

http://www.agingservicescouncil.org/neighborhood-ambassador-program.php


21







Section #3

Overview of core issues affecting older adults

• Basic Needs

• Benefits

• Health & Wellness/Social Engagement

• Safety

• Transportation

• Caregiving


22

http://3squaremealsblog.wordpress.com/

Core Issues: Basic Needs • Food - Congregate meals, food pantries, home

delivered meals, food stamps, emergency food

• Housing – Affordable housing, low-income

housing, assisted/senior living

• Utilities – Utility assistance programs

• Clothing – Clothing closets, thrift shops


23

www.interiordesign.net/

Core Issues: Benefits

• Medicaid

• Medicare

• Social Security

• Veteran’s Affairs


24

http://en.wikipedia.org/wiki/Social_Security_number

//upload.wikimedia.org/wikipedia/commons/b/be/Socseccardfront.png

Core Issues: Health &

Wellness/Social Engagement

• Healthcare

• Physical & mental health

• Social recreation


25

http://seniorfitnesssite.com/

Core Issues: Safety

• Fraud & abuse

• Adult Protective Services

• Victim services

• Law enforcement


26

http://reno.gov/index.aspx?page=1810

www.aradultprotection.com/

www.infobarrel.com/Media/Law_enforcement_internships

Core Issues: Transportation

• Public transit

• Emergency & non-emergency medical rides

• Volunteer transport


27

http://minnesota.publicradio.org/ www.carepoint.net/ www.santacruzhealth.org/

Core Issues: Caregiving

• Paid & unpaid caregivers

• Medical professionals

• Spouse or other family members


28

www.inmagine.com/ http://recruiterpoet.com/category/family/ http://elderplanner.blogspot.com/

Section #4

• Resources & Tools

Hard copy guides

Useful websites &

online resources


29

http://www.google.com/

2-1-1


30

www.211texas.org/ www.unitedway.org/

• 2-1-1 Introduction to 2-1-1

Review of taxonomy guide

2-1-1 training opportunity

2-1-1 Introduction

• Began as First Call for Help - 1996 (United Way for Greater

Austin)

• Texas HHS Commission – 2002

• Free, Multilingual, Accessible 24/7, Confidential

• Not a crisis line

• Helpline for Health and Human Services

Resources for non-profit, faith-based, and

government entities only


31

2-1-1 Taxonomy Guide

• Ask for “Elder Services”

• Organized by category

Organized by sub-topic


32

www.nytimes.com/2006/

2-1-1 Training Opportunity

United Way for Greater Austin

Amy Price

Community Information Director

2000 E. MLK Jr., Blvd

Phone: (512) 225-0377


33

2-1-1 Web Address

http://www.unitedwayaustin.org/


34

www.bf-china-factory.com/umpc-laptop/





Austin Seniors’ Guide


35

www.seniorsguide.net/

Useful Websites & Online Resource Guides


• Austin Seniors’ Guide (Texas Seniors’ Guide)

• Free annual publication

• Guide contains:

Phone numbers

Resources

Articles for seniors

Local events

Medical diary


36

www.seniorsguide.net/

Useful Websites & Online Resource Guides (cont’d)


• Resources:

Leisure (travel, fun, entertainment, food)

Services (care management, estate sales)

Planning (taxes, investments, financial planning)

Living (retirement facilities, events)

Health & medical (dental, medical equipment)


37



• Enter e-mail address for monthly e-newsletter, enter

mailing address for a hard copy of the guide, or call the

phone number on the last slide

• Free additional guides available for church groups,

neighborhood & homeowner associations, civic

organizations, and more

• Guides also available for Dallas, San Antonio, Fort

Worth


38



• Online guide information

Detailed map showing businesses’

locations and contact information

Link to each businesses’ website

Job postings (in the industry networking

section of the site)


39




(512) 257-7607 (Call for locations of guides or give the representative your mailing

address if you don’t want to go through the website)

http://www.seniorsguide.net


40

http://www.seniorsguide.net/




Ride Guide


41

faithinactioncaregivers.org/

http://fiac-westaustin.org/2010-Ride-Guide.pdf


Ride Guide

• Ride Guide: Senior transportation for the Austin metro

area

• Currently, published by Drive a Senior. Originally

published by Faith In Action Caregivers (2004)

• Provides transportation options

• Free service but accept donations

• Volunteers drive older adults to the grocery store,

bank, health appointments, beauty shops, and on

errands


42


Ride Guide

• Not congregation or faith-based

• Enrollment available for 60+ population who

live independently in the community

• Do not transport wheelchairs

• Based on volunteer availability; weekdays,

evenings, and weekends service, with 3-days

advance notice


43


Ride Guide

• Topics include:

Driver’s license renewal for senior drivers

Disability parking permits

Driver safety resources

Adjusting to life without driving

Questions older adults should ask

Rural transportation options

Wheelchair accessible services


44


Ride Guide

Drive a Senior - West Austin

2601 Exposition Blvd, Austin, TX 78703

(512) 472-6339 (For a hard copy, please call or go to their website to download a

pdf version)

http://www.driveasenior.org


45

http://www.fiac-westaustin.org/



New LifeStyles


46

www.newlifestyles.com/

http://www.newlifestyles.com/


New Lifestyles

• The source for senior living

• Senior residences & care options

• Guides are free to the public

• 39 guides for metro-areas in U.S. & Canada

• New LifeStyles online database (Senior housing)

State licensed senior communities; home health &

hospice agencies nationwide; other non-licensed

communities; and senior products & services


47


New Lifestyles

• Online guide information

Forum/Discussion Boards

Articles of interest to seniors (Living & care)

Helpful links to senior sites (Aging issues)

Calendar of events

Frequently asked questions


48


New Lifestyles

New LifeStyles

4144 N. Central Expressway, Suite 1000

Dallas, TX 75204

1-800-869-9549

(For a hard copy of the guide call New LifeStyles)

www.NewLifestyles.com


49

http://www.newlifestyles.com/

Elder Options of Texas


50

www.elderoptionsoftexas.com/



• Only an online directory (Specializes in Texas)

Home health providers

Senior living options

Retirement options

• Services in more than 85 Texas cities

• 3 search methods Type in keywords to search their site

Click on any color-coded Texas region

Visit company profiles for mini web pages


51



• Library – cremation; diabetes; prescription drug

plans; veterans benefits, etc.

• Find Services – TX caregiver support; TX health

care facilities; TX personal care services, etc.

• Blog – articles of interest to seniors

• Featured Links – national org’s; TX travel, fun, &

adventures; grandparents (legal issues); travelling

with pets, etc.


52



(Use this web address for more information about this resource)

http://www.elderoptionsoftexas.com//


53

http://www.elderoptionsoftexas.com//

Section #5

• Nuts & bolts of the NA program

“How” to be a NA

Options: How to distribute the newsletter

- Electronic

- Hard copies and/or in person

Sample in-person interaction: Review of steps

• Monthly Report & Confidentiality Agreement

• Benefits of having a NA in the community


54

http://firstsign.com/hardware

Options: How to Distribute the Newsletter

Electronic

• Send the newsletter via e-mail through existing

networks

• Identify groups and contact the group leader

for permission

• Draft a short e-mail describing the newsletter

and your role as a NA


55

Options: How to Distribute the Newsletter (cont’d)

Electronic (cont’d)

• Cut & paste an article from the newsletter into

another group’s newsletter – include link

• Post a link to the newsletter on your Facebook page

or some other social networking site

• Share your contact information to respond to any

questions or requests for further information


56

Options: How to Distribute the Newsletter

Hard Copies and/or In Person

• Place stacks in public places

• Attend community meetings to introduce yourself

• Bring copies of newsletter to social clubs or groups

• Bring copies of newsletter to other places such as

community rooms in your apartment complex


57

Sample in Person Interaction:

Review of Steps

Preliminary steps before a meeting

• Decide where to make outreach efforts

• Obtain permission to be placed on the agenda

• Be familiar with NA tool kit: newsletter, 2-1-1,

Austin Seniors’ Guide, Ride Guide, etc…

• Take laptop, clipboard, pen, and paper

• Have name badge ready


58


Review of Steps (cont’d)

At the meeting

• Introduce yourself, give your affiliation, and

explain the purpose of the program

• Distribute hard copies of the newsletter or explain

where they can access the newsletter online

E-mail the newsletter to the group

Provide a sign-up sheet for distribution list

• Provide your contact information


59


Review of Steps (cont’d)


After the meeting

• First administrative requirement: Fill out the

monthly report • Where and when the activity was carried out

• Number of people assisted

• Literature distributed

• Time spent in the volunteer activity

• Unanswered questions & other feedback

60

Confidentiality Agreement

• Second administrative requirement: Fill out the

confidentiality agreement • After you submit the NA application, sign & date it

• All inquiries from older adults are confidential

• Limit assistance to providing contact information –

Ambassadors are independent, neutral third parties

• NA’s shall not provide professional counseling,

professional opinions and/or judgments


61

Confidentiality Agreement (cont’d)

• NA’s meet with older adults in public settings only

(Not in their homes or anyone else’s home)

• If a NA suspects abuse, neglect, or exploitation – contact

Adult Protective Services (APS) to make an report. APS -

800-252-5400 or online at www.txabusehotline.org

• If a NA becomes aware that an older adult is at risk of

harming self or others dial 9-1-1


62

http://www.txabusehotline.org/

What are the Benefits?

• Informed communities

• In-community experts

• Inspire, improve & connect


63

www.apartmenttherapy.com/

Review & Wrap

• Discussed the NAP partnership

• Explained the NAP purpose

• Functions & responsibilities of NAs

• Explored core issues affecting older adults

• Presented tools & resources

• Covered the benefits of being a NA


64

Need Assistance?

Please contact Coming of Age at

[email protected] or 512.854.7787


65

Question & Answer Period


66

http://nuweb9.neu.edu/civilrights/

http://accordgroup.org.uk/residential_care_adults

Neighborhood Ambassador Orientation Trainingcomingofageaustin.org/wp-content/uploads/2014/03/... · Useful Websites & Online Resource Guides (cont’d) Elder Options of Texas •Only

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