NeGP Strategy Formulation R Chandrashekhar, IAS Secretary, IT
Dec 27, 2015
Milestone
Year 2002
Year 2003
Year 2004
Year 2005
Year 2006
eGovernment – Is It important? Lets Check it Out?
eGovernment – Potential for Good Governance?
eGovernment – The Making of a Road Map - Let the Plan be crystallized
eGovernment– Consult and build consensus
eGovernment – Lets Roll it Out
Year 2008 eGovernment – Measuring performance and evaluating benefits
Year 2010 eGovernment – Need to speed up
MilestoneYear 2002 eGovernment – – Is It important? Lets Check it Out
eGovernment = IT = Hardware = PC
IT = National Informatics Centre = Internet Access
Some State Led Initiatives – Maharashtra, AP and Karnataka
Limited Understanding of the Concept, IT was elitist
Isolated but significant successes but champion led….Essentially, absence of a game plan
Increase in GDP growth rate
Very Little Awareness of eGovernment?
Good Governance for accelerating GDP & cutting Red Tape
Milestone
DIT takes up study of 6 Ministries to introduce eGovernment
Workshops with Central Ministries, State Governments and IT Industries, CSOs.to ascertain and generate interest
Selection of 3 areas – land records, transport and registration
Launch of Horizontal Transfer Programme in 12 States– Roll out of Good Practices
Iterative series of presentations to key decision makers in PMO,Cabinet Secretariat including PM and Cabinet Secretary
In principle approval of NEGAP by PM
….beginning of a story
….Great Interest and Promising Results but…
Year 2003 eGovernment – Potential for Good Governance?
Learnings from best practices- within & outside the country
Milestone
Need for “awareness” – Political and Administrative
Need for an overarching Vision
Define the benefit upfront – benefit for whom?
National Workshop in Delhi with all States and Ministries
Need for Professional inputs in Programme Design
Selling Success Stories – (Bhoomi, Sarita, Vahan, Sarathi, etc)
….Significant Learning
Year 2004 eGovernment – The Making of a road map
Milestone
Regional Workshops – One to One meetings
National eGovernance Conference : Driving the Demand for the programe
Global Trends – Leveraging India’s IT for India
Proposal put up to the Cabinet Secretary – Cross Cutting ProgramStudy of the Program and Financial Management Framework – Hammering an agreement with all Stakeholders
Agreement on the Vision
… Need to build Demand from Ministries and Extended consultation
Year 2004 eGovernment - Let the Plan be crystalized
SWOT defined what we need to work on..
Milestone
Extended Discussions – One to One
Best Practices – World Bank, UNDP, Industry and CSOs
Agreement on Scope – Central MMPs, State MMPs, Services and Service Levels
Agreement at the Highest Level – PM Review
Capacity Building to build participation. M&E Framework
Limited Funding for undertaking preparatory activities
…. Design of a Robust Framework to drive a programme
Year 2005 eGovernment – Consult and build consensus
….Broad Agreement on Vision and Objective, Differences on Modalities
Study to detail cost, undertake feasibility Study and build momentum and create demand
Milestone
Cabinet Approval – Vision, Strategy, Roles and Management Structure
Setup of a professional PMU to monitor performance
Detailed Guidelines – Centralized Planning, Decentralized Implementation
Overwhelming Response from States – Capacity still major issue
… Formal Approval
Demand outstrips the capacity or supply
Year 2006 eGovernment – Lets Roll it Out
Milestone
Impact Assessment of Projects carried out
Number of trips to Government offices reduced by 1-2 tripsNumber of trips to Government offices reduced by 1-2 trips
Waiting time at offices reduced in the range 20-40%Waiting time at offices reduced in the range 20-40%
Land Records Project – Significant reduction in briberyLand Records Project – Significant reduction in bribery
Direct Cost savings to citizens
Year 2008 eGovernment – Measuring Performance & Evaluating Benefits
Rural outreach to 2400 villages to get user feedback
Milestone
States want more
Pace is still an issue
Results are trickling in
Program for Impact Assessment to evaluate & learn
Feedback to continuously refine the strategy
Year 2010 eGovernment – Need to Speed Up
MilestoneSWOT
Strengths
….Essentially, absence of a game plan
Opportunities
Weaknesses Threats
•Rapid Growth of IT Industry•Qualified Bureaucracy•Competent Resource•Focus on Governance
•Poor Infrastructure• Transparency Issues•Reluctance of Staff•Limited Case Study of end to end IT in Government• Lack of private sector in Government
•Emphasis on Governance•Media Activism• Aware Citizenry
•Sustainability•Shift in priorities/vision•Magnitude of Task•Differing level of interest
NeGP Vision
“Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency & reliability of such services at affordable costs to realise the basic needs of the common man.”
NeGP Strategy
Centralized Initiative, Decentralized Implementation
Focus on Services & Service levels
Ownership and Central Role of Line Ministries/State Governments
Emphasis on Public Private Partnerships (PPP)