Nebraska Information Technology Commission November 14, 2000

1© 1999, Cisco Systems, Inc.

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Nebraska Information Nebraska Information Technology CommissionTechnology Commission

November 14, 2000November 14, 2000


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Plan on Success: Plan on Success: eGovernment Strategies eGovernment Strategies

Mark Badger, Internet StrategistMark Badger, Internet Strategist

Internet Business Solutions GroupInternet Business Solutions Group


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Pacific & Emerging Nations Are Pacific & Emerging Nations Are Contributing to Best PracticesContributing to Best Practices


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Government LeadershipGovernment Leadership

• Building on visionary planning


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The .com’sThe .com’s


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It’s an EvolutionIt’s an EvolutionS

yste

ms

Inte

grat

ion

&

Bus

ines

s P

roce

ss R

eeng

inee

ring

Increasing Strategic Viability

Post Static Post Static InformationInformationPost Static Post Static InformationInformation

Interactive ApplicationsInteractive ApplicationsDynamic ReportsDynamic Reports

Interactive ApplicationsInteractive ApplicationsDynamic ReportsDynamic Reports

Integrated Integrated Government Government

Service DeliveryService Delivery

Integrated Integrated Government Government

Service DeliveryService Delivery

Strategicviability

eTransactionseTransactionseTransactionseTransactions

New Services New Services through integration through integration of existing systemsof existing systems

New Services New Services through integration through integration of existing systemsof existing systems

Government Portals


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Traditional IT Management ModelTraditional IT Management Model

• Information silos with access limited to select few

• Lack of universal access to relevant information

• Duplication of effort

• Expensive/shadow Agency IT

Employees

Partners

Constituents

Suppliers


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EmployeesEmployees

PartnersPartners SuppliersSuppliers

ConstituentsConstituents

Value of the NetValue of the NetFast, Right, Cheap, and EasyFast, Right, Cheap, and Easy

Higher Productivity

Greater efficiency

Self Service

Access to informationCustomized 1-2-1

Radically improved customer satisfaction

Higher Voter turnout supporting thosewho “Get It”

Lower costs to transact businessQuicker turnaround times, ease of doing business, automated supply chain n


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MyNebraska.GovMyNebraska.Gov

• Self service, voluntary

• Establish relationship--log on, set preferences: voter info; bill tracking; personnel actions; insurance trends……..

• Current services and privileges: DMV; taxpayer; property owner; fishing license; business license; loans; voter regis.; gov’s press rel.

• Provide contact information: phone; cell; e-mail address; home address

• Create payment scheme: credit; debit; direct deposit; EBT; EFT

• Result: NEVER having to stand in line again

• NEXT: Leveraging relational data/not having to own it to fix it


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More Value Delivered More Value Delivered Over the NetworkOver the Network

VoiceNetwork

VoiceCommunica-

tions

DataNetwork

DataCommunica-

tions

Transport,Access,Hosting

EnhancedNetworkServices

Communica-tions

Content

Applications

Communica-tions

Content

Applications

FuturePast

Rel

ativ

e V

alu

e to

En

d U

ser

Time

100%


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Cisco’s Annual ITSpending Growth

Annual Growth inAll Other Spending

Relative Growth of IT vs. Other Spending (1996–1999 CAGR)

75%

43%

Cisco’s Aggressive Technology Cisco’s Aggressive Technology Investment StrategyInvestment Strategy

75%75%

43%43%


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CustomerCustomerServiceService

CustomerCustomerServiceService ERPERPERPERP

Virtual Virtual ManufacturinManufacturin

gg

E-LearningE-LearningE-LearningE-Learning

FinanceFinanceFinanceFinance

Employee Employee ServicesServices

Employee Employee ServicesServices

E-CommerceE-CommerceE-CommerceE-Commerce

Marketing Marketing Marketing Marketing

Internet ApplicationsInternet Applications


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The old line, The old line, “Government can not “Government can not

operate like a operate like a business” is simply, business” is simply,

falsefalse. .

1340_06F8_c4


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Opportunities for Demonstrating Opportunities for Demonstrating (e)Effectivness: Leading by (e)Effectivness: Leading by

Example Example

Leadership

Administration

Service to Citizens


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Public Institutions in the Public Institutions in the Knowledge EconomyKnowledge Economy

Administering & Knowledge

Service to Citizens

Leadership


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Change inChange inOrganizational BehaviorOrganizational Behavior

Right InformationRight Informationat Right Timeat Right Time

Universal AccessUniversal Access

Cisco and Workforce Cisco and Workforce OptimizationOptimization


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Workforce OptimizationWorkforce Optimization

• Employee services

– Travel/expense

– Benefits enrollment

– Stock information

– Internal IT help desk

– Directory and organization chart


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Workforce Optimization Workforce Optimization ((continued)continued)

• Workflow

– Purchasing/ORM

– Recruiting online

• EIS / Virtual Close

• Communications

– Company wide broadcasts

– Video on demand

– CiscoCast “Push” to field


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Cultural & Economic

Impact

Workforce Optimization Application Workforce Optimization Application Value AssessmentValue Assessment

Ease of ImplementationHard Easy

High

Low

Employee DirectoryEmployee Directory

Expense ReportingExpense Reporting

ePurchasingePurchasing

On-line/real time budgetingOn-line/real time budgeting

Communications/collaborationCommunications/collaboratione Learning/employeee Learning/employee

Benefits Benefits EnrollmentEnrollment

Recruiting & HiringRecruiting & Hiring

Employee 401 K ReportsEmployee 401 K Reports

Training Training RegistrationRegistration

Information Information “Push”/Intranet/Access“Push”/Intranet/Access

Employee Performance ReviewEmployee Performance ReviewCultural & Economic

Impact

StandardStandard Desktop Desktop


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Potential E-Business ROIPotential E-Business ROI

E-Government

• Portals: easy, efficient constituent access

Standards: efficiencies, cost-effectiveness, collaboration

Improved services: licensing, permits

“

”

Citizens expect the same ease of access from their State Governments as they do

from businesses.

NCC Final Documentation


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Breakaway Strategy Overview…Breakaway Strategy Overview…

• New Century Colorado

• State Government Transaction Infrastructures

• Web Foundations


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eUtaheUtah

• Fully Focused Self-Service Environment

– Online procurement

– Searchable directory service


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Georgia Technology AuthorityGeorgia Technology Authority

• GTA will own GeorgiaNet

• CIO will become Ex. Dir. Of new authority

• Attract and Retain

• Reduce IT implementation times

• Private Sector Board

• Estb/enforce Statewide standards

• New procurement rules


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Personalization for Citizens, Personalization for Citizens, Businesses, EmployeesBusinesses, Employees


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Motor Vehicle TransactionsMotor Vehicle Transactions

• Vehicle Registration

• Personalized License Plates

• Renewals

$7.75 per trans. Face to Face

$4.50 mail in

$0.91 Internet

• Wait times down to 100 seconds

from 2 1/2 hours

• Turnaround times: 6-8 weeks to

• 3 days


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Results Are SignificantResults Are Significant

• Growth of use 12-14% p/yr

• Change in public perception

• Staff become knowledge workers


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PA PowerPortPA PowerPort

• Live 10/12/2000

• Partnership: MS/Peripherals Plus

• PA PowerSearch Keyword

• On-line Directory

• Free eMail

• Yellow Pages

• F&G Licensing

• $20M New e-Projects


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Solution RoadmapSolution Roadmap

Design NCC concept

Develop multi-use network

Other eGov projects

ŸWork with KPMG & state employees on the visioning

ŸSet statewide standards

ŸWork with KPMG & state employees on the visioning

ŸSet statewide standards

ŸPartner with Telecommunications Service Provider

Ÿ$37 million contract

ŸPartner with Telecommunications Service Provider

Ÿ$37 million contract

ŸStatewide purchasing vehicle

ŸAddress each agency needs

ŸStatewide purchasing vehicle

ŸAddress each agency needs


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Net ReadinessNet Readiness

Adapted from Net Ready, by Amir Hartman & John Sifonis of Cisco Systems,with Forward by John Chambers. Publisher: McGraw Hill, Nov.,1999


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• Leadership in driving Internet StrategyLeadership in driving Internet Strategy

• eGovernment Strategy definedeGovernment Strategy defined

• Integrated with Other Strategic PlansIntegrated with Other Strategic Plans


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• Roles, responsibilities & accountabilities Roles, responsibilities & accountabilities clearly definedclearly defined

• Funding model establishedFunding model established

• Organized to deliverOrganized to deliver


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• Scalable infrastructure in placeScalable infrastructure in place

• Standards & Tools definedStandards & Tools defined


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• Recruiting & development of ResourcesRecruiting & development of Resources

• Skill sets in placeSkill sets in place

• eGovernment culture establishedeGovernment culture established


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How do we develop a comprehensive strategy to

become an Internet Organization?

How do we develop a comprehensive strategy to

become an Internet Organization?


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NewFundamentals

NewFundamentals

OperationalExcellenceOperationalExcellence

BreakthroughStrategies

BreakthroughStrategies

RationalExperimentation

RationalExperimentation

Innovation/NewnessInnovation/Newness

BusinessBusinessCriticalityCriticality

Low

High

Low High

Efficiency &Customer

LoyaltyNew Value

Creation

Managing your Internet Portfolio:Managing your Internet Portfolio:the Internet Value Matrixthe Internet Value Matrix


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Critical Success FactorsCritical Success FactorsCritical Success FactorsCritical Success Factors

• User involvement at every stage

• Scoping: Focus and automate in small steps to show clear progress

• Over communicate. Clearly state what will and won’t be included

• Get buy-in from business executive sponsor on scope


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Other Key Success FactorsOther Key Success FactorsOther Key Success FactorsOther Key Success Factors

• Don’t boil the ocean…

set aggressive but achievable goals

• Early iterations focus on architecture

• Don’t put everything in version 1!

Minimize early version functionality

Low volume and/or complex functions can be added in later versions


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CIO LeadershipCIO LeadershipCIO LeadershipCIO LeadershipFunctional LeadershipFunctional LeadershipFunctional LeadershipFunctional Leadership

Call to ActionCall to Action

Aggressively partner to...

• Assess current approach (Net Readiness -http://www.netreadiness.com/)

• Develop your Internet Vision/Strategy

• Manage your Internet Portfolio

• Establish Metrics & Measure Results

• Cisco partners

Aggressively partner to...

• Assess current approach (Net Readiness -http://www.netreadiness.com/)

• Develop your Internet Vision/Strategy

• Manage your Internet Portfolio

• Establish Metrics & Measure Results

• Cisco partners


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Implementation of Shared: A Implementation of Shared: A DemonstrationDemonstration

• What capabilities can be added to streamline and institute a eCulture within the bureaucracy?

• Access & Accountability (what people are coming to expect …)

Nebraska Information Technology Commission November 14, 2000

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