NCTC 2008 PSOL Survey Results Analysis, Discussion, and Action Updated following July 16, 2008 campus visit Teresa Theisen , Author of this draft Content Designed with Input of the Distance Minnesota PSOL Advising Team Members ** Mary Fontes** Rocky Ammerman ** Kent Hanson **
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NCTC 2008 PSOL Survey Results
Analysis, Discussion, and ActionUpdated following July 16, 2008 campus visit
Teresa Theisen , Author of this draftContent Designed with Input of the Distance Minnesota PSOL Advising Team Members
** Mary Fontes** Rocky Ammerman ** Kent Hanson **
agenda & discussion questions
Suggested agenda1. Short overview
2. Breaks for questions on presentation content
3. Discussion/action planning*
Suggested discussion questions*What info is pertinent to college faculty? To others?Dissemination strategies?
What should be celebrated? Celebration strategies?
What do we want to improve?
Should we champion 2 main objectives, or…? • E.g., One academic objective: Quality of online instruction…• E.g., One student services objective: Knowing who to contact…
with the basics
Questions Answers1. What is PSOL? • Priorities Survey of Online Learners
2. Who offers the PSOL and sponsors our participation?
• Noel Levitz • MnSCU (Minnesota Online)
3. Who are the benchmarks? • National completers (57,000+)• MnSCU (30 colleges/univ, 5,701 students)• Distance Minnesota (4 member colleges)
4. What is measured? • Priorities and satisfaction in 5 areas• Information sources• Factors influencing enrollment• Overall perceptions
5. Who was invited? • Online course participants (Jan ’08)
6. What numbers of questions are asked?
• 72 items specific to online learning
Presenter
Presentation Notes
Minnesota Online: 30 participating institutions in the spring of 2008 with 5,701 students Up by 7 institutions and 1,369 students over last year 24 two-year institutions 6 four-year institutions 5 first-time participants, 25 returning schools Response rates to the survey ranged from 7% to 29% with an average of 17%
about the 72 items# Items Answers by Likert Scale (7 points)
• Interactions I have with online instructors are useful to me in the learning process.
X
• My program advisor is accessible by telephone and e-mail.
X
national and state benchmarks
HIGHER SATISFACTION MN Online National
• There are sufficient offerings within my program of study.
X
Questions on benchmarks?
Matrix for prioritizing actionVery
Important
VerySatisfied
VeryUnimportant
VeryDissatisfied
Copyright 2007 Noel-Levitz
The online course delivery platform is reliable
Taking an online course allowed me to stayon track with my educational goals
Instructional materials are appropriate for program content.
There are sufficient offerings within my program of study.
Registration for online courses is convenient.
Billing and payment procedures areconvenient for me.
Faculty are responsive to student needs.
Interactions I have with online instructors areuseful to me in the learning process.
The quality of online instruction is excellent.
Tuition paid is worthwhile investment.
Faculty provide timely feedback about studentprogress.
This institution responds quickly when I request information.
My program advisor is accessible by telephone and email.
Adequate financial aid is available.
Presenter
Presentation Notes
Strengths = high importance and high satisfaction. Receive positive information to celebrate. Challenges = high importance and low satisfaction or large performance gap. These are the priorities for focusing resources and improvements. You are not going to worry about the things that are not as important to your students.
strengths for NCTC• The online course delivery platform is reliable
• Taking an online course allowed me to stay on track with my educational goals
• Instructional materials are appropriate for program content.
• There are sufficient offerings within my program of study.
• Registration for online courses is convenient.
• Billing and payment procedures are convenient for me.
challenges for NCTC• Faculty are responsive to student needs.
• Interactions I have with online instructors are useful to me in the learning process.
• The quality of online instruction is excellent.
• Tuition paid is worthwhile investment.
• Faculty provide timely feedback about student progress.
• This institution responds quickly when I request information.
• My program advisor is accessible by telephone and email.
• Adequate financial aid is available.
NCTC ** Distance Minnesota*Strengths: Strengths:
The online course delivery platform isreliable
Taking an online course allowed me to stay on track with my educational goals
My distance portal provides helpful information.
There are sufficient offerings within my program of study.
This institution responds quickly when I request information
Registration for online courses is convenient.
Instructional materials are appropriate for Program content.
Billing and payment procedures are convenient for me.
Challenges: Challenges:Faculty are responsive to students needs
Tuition paid is worthwhile.
The quality of online instruction is excellent.
Faculty provide timely feedback about student progress.Adequate financial aid is available.
This institution responds quickly when I request information.
Program requirements are clear and reasonable.
My program advisor is accessible by telephone and email.
Student assignments are clearly defined in the syllabus.
There are sufficient offerings within my program of study.
Notes: * All member college students, including online majors and campus students taking online courses to augment their campus schedules. NCTC students, including NCTC online majors enrolled in Spring 2008, and students from the campus and affiliated sites.
Questions on strengths or challenges?
TOP 10 IMPORTANT NCTC IMPT SAT/SD GAP Dist IMPT SAT/SD GAPDIFFGAP
28. The online course delivery platform (Desire2Learn or D2L) is reliable. [Campus item 2] 1 6.69 6.23/1.24 .46 1 6.77 6.16/1.13 .61 - .15
51. Factor to enroll: Convenience 2 6.69 2 6.77 - .0831. Taking an online course allowed me to stay on track with my educational goals. [Campus item 5] 3 6.69 6.36/1.30 .33 3 6.72 6.37/1.02 .35 - .0230. Interactions I have with online instructors are useful to me in the learning process. [Campus item 4] 4 6.61 5.79/1.46 .82 13 6.59 5.87/1.36 .72 + .10
25. Faculty are responsive to student needs. 5 6.61 5.79/1.42 .82 9 6.64 5.76/1.36 .88 - .06
20. The quality of online instruction is excellent. 6 6.60 5.66/1.53 .94 5 6.69 5.77/1.37 .92 + .023. Instructional materials are appropriate for program content. 7 6.59 5.90/1.31 .69 12 6.60 6.02/1.17 .58 + .1150. Factor to enroll: Flexible pacing for completing a program. 8 6.59 7 6.66 + .07
6. Tuition paid is a worthwhile investment 8 6.57 5.54/1.37 1.03 10 6.63 5.80/1.30 .83 + .2011. Student assignments are clearly defined in the syllabus. 9 6.57 5.54/1.37 .74 4 6.69 5.85/1.31 .84 - .107. Program requirements are clear and reasonable. 10 6.54 5.84/1.34 .70 11 6.62 5.82/1.30 .80 - .104. Faculty provide timely feedback about student progress. 11 6.53 5.72/1.42 .81 14 6.58 5.54/1.52 1.04 - .13
LARGEST GAPS NCTC IMPT SAT/SD GAP Distance IMPT SAT/SD GAP
MeanSAT
GAP+
6. Tuition paid is a worthwhile investment. 1 6.57 5.54/1.37 1.03 6 6.63 5.80 / 1.30 .83 + .20
20. The quality of online instruction is excellent. 2 6.60 5.66/1.53 .94 2 6.69 5.77 / 1.37 .92 + .022. My program advisor is accessible by telephone and email. 3 6.47 5.57/1.76 .90 19 6.48 5.96/1.38 .52 + . 3810. This institution responds quickly when I request information. 4 6.52 5.68/1.60 .84 10 6.53 5.84/1.36 .69 + .155. My program advisor helps me work toward career goals. 5 6.31 5.48/1.79 .83 12 6.33 5.67/1.47 .66 +. 17
25. Faculty are responsive to student needs. 6 6.61 5.79/1.42 .82 3 6.64 5.76 / 1.36 .88 - .0630. Interactions I have with online instructors are useful to me in the learning process. 7 6.61 5.79/1.46 .82 9 6.59 5.87/1.36 .72 - .104. Faculty provide timely feedback about student progress. 8 6.53 5.72/1.42 .81 1 6.58 5.54 / 1.52 1.04 - .23
9. Adequate financial aid is available. 9 6.36 5.56/1.63 .80 4 6.51 5.65 / 1.56 .86 - .06
11. Student assignments are clearly defined in the syllabus. 6 6.56 5.82/1.37 .74 5 6.69 5.85 / 1.31 .84 - .10
LEAST SATISFIED NCTC IMPT SAT/SD GAP Distance IMPT SAT/SD GAPMean Diff SAT
24. Tutoring services are readily available for online courses. 1 5.85 5.17/1.90 .68 1 5.81 5.29 / 1.59 .52 + .14
15. Channels are available for providing timely responses to student complaints. 2 6.04 5.44/1.51 .60 2 6.12 5.53 / 1.45 .59 + .01
5. My program advisor helps me work toward career goals. 3 6.31 5.48/1.79 .83 7 6.33 5.67/1.47 .66 - .17
6. Tuition paid is a worthwhile investment. 4 6.57 5.54/1.37 1.03 16 6.63 5.80/1.30 .83 + .20
9. Adequate financial aid is available. 5 6.36 5.56/1.63 .80 6 6.51 5.65 / 1.56 .86 - .06
2. My program advisor is accessible by telephone and email. 6 6.47 5.57/1.76 .90 27 6.48 5.96/1.38 .52 +.38
33. The online support tools (FAQ, Ask a Question, Live Online Chat) make accessing help easy. 8 5.98 5.66/1.47 .32 23 6.19 5.90/1.20 .29 + .03
20. The quality of online instruction is excellent. 9 6.60 5.66/1.53 .94 12 6.69 5.77/1.37 .92 + .02
26. The bookstore provides timely service to students. 10 6.20 5.67/1.49 .53 26 6.38 5.94/1.21 .44 +.09
Satisfaction Improved at NCTCITEM IMPT SAT/SD GAP IMPT SAT/SD GAP IMPROVED SAT5. My program advisor helps me work toward career goals. 6.31 5.48 / 1.79 0.83 6.11 5.04 / 1.49 1.07 0.44
12. There are sufficient offerings within my program of study. 6.51 5.89 / 1.11 0.62 6.5 5.64 / 1.37 0.86 0.25
13. The frequency of student and instructor interactions is adequate. 6.32 5.90 / 1.28 0.42 6.32 5.68 / 1.22 0.64 0.22
22. I am aware of whom to contact for questions about programs and services. 6.36 5.72 / 1.41 0.64 6.39 5.54 / 1.45 0.85 0.18
8. Student-to-student collaborations are valuable to me. 5.32 5.72 / 1.27 -0.4 5.4 5.55 / 1.15 -0.15 0.17
15. Channels are available for providing timely responses to student complaints. 6.04 5.44 / 1.51 0.6 6.19 5.28 / 1.61 0.91 0.16
14. I receive timely information on the availability of financial aid. 6.16 5.74 / 1.51 0.42 6.19 5.62 / 1.41 0.57 0.12
19. Online career services are available. 6.13 5.73 / 1.39 0.4 5.99 5.61 / 1.20 0.38 0.12
2. My program advisor is accessible by telephone and e-mail. 6.47 5.57 / 1.76 0.9 6.4 5.46 / 1.53 0.94 0.11
3. Instructional materials are appropriate for program content. 6.59 5.90 / 1.31 0.69 6.5 5.85 / 1.16 0.65 0.05
35. Enough assistance is available at my campus. 6.48 5.85 / 1.44 0.63 6.6 5.80 / 1.42 0.8 0.05
17. Assessment and evaluation procedures are clear and reasonable. 6.31 5.92 / 1.08 0.39 6.48 5.88 / 1.17 0.6 0.04
6. Tuition paid is a worthwhile investment. 6.57 5.54 / 1.37 1.03 6.5 5.52 / 1.34 0.98 0.02
7. Program requirements are clear and reasonable. 6.54 5.84 / 1.34 0.7 6.5 5.82 / 1.16 0.68 0.0234. The orientation I attended on distance learning was adequate. 6 5.88 / 1.43 0.12 6.09 5.86 / 1.16 0.23 0.02
18. Registration for online courses is convenient. 6.45 6.16 / 1.09 0.29 6.54 6.15 / 1.26 0.39 0.01
Satisfaction trending down at NCTC
ITEM IMPT SAT/SD GAP IMPT SAT/SD GAPDECLINING
SAT25. Faculty are responsive to student needs. 6.61 5.79 / 1.42 0.82 6.55 5.89 / 1.05 0.66 -0.10
11. Student assignments are clearly defined in the syllabus. 6.56 5.82 / 1.37 0.74 6.64 5.93 / 1.14 0.71 -0.11
36. Taking an online course from more than one college at a time is workable (Campus item 10).
6.40 5.88 / 1.49 0.52 6.42 6.18 / 1.22 0.24 -0.30
33. The online support tools (FAQ, Ask a Question, Live Online Chat) make accessing help easy (Campus item 7).
5.98 5.66 / 1.47 0.32 6.28 5.99 / 1.12 0.29-0.33
Action Plans for 08-09Main areas of focus for the consortium:1. Online teaching/learning
2. Online libraries
3. Services available and ways to access (who to contact for what)
Upcoming activities:Online faculty workshop this fall
Library promotion (brochures, outbound messaging now includes library services, library cards, E-Z server)
Online support center for students at www.distance.minnesota.edu and online support center for staff at http://staff.custhelp.com
Suggestions from you:Suggestions? Ideas for improvement strategies that involve: • Communication• Quick fix or jump start• Long term systemic or policy change
38. Source of information: Catalog (online) 5.90 5.78
39. Source of information: College 5.15 4.77 representatives
40. Source of information: Web site 6.39 6.16
41. Source of information: Advertisements 4.64 4.30
42. Source of information: Recommendation 5.89 5.58 from instructor or program advisor
43. Source of information: Contact with current students and I or recent graduates of 5.62 5.31 the program
44. Factor to enroll: Ability to transfer credits 6.44 6.24
45. Factor to enroll: Cost 5.98 6.02
46. Factor to enroll: Financial assistance 6.24 6.09 available
47. Factor to enroll: Future employment 6.40 6.49 opportunities
48. Factor to enroll: Reputation of institution 6.21 6.16
49. Factor to enroll: Work schedule 6.56 6.75
50. Factor to enroll: Flexible pacing for 6.58 6.46 completing a program
51. Factor to enroll: Convenience 6.70 6.66
52. Factor to enroll: Distance from campus 5.91 5.99
53. Factor to enroll: Program requirements 6.48 6.42
54. Factor to enroll: Recommendations from 5.01 5.27 employer
Copyright 2008, Noel-Levitz, Inc.
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Northland Community and Technical College - Year to Year Report - 3/2007 Page 1 of 1
Northland Community and Technical College -Year to Year Report - 3/2007
Institutional Summary Spring 2007
Scale Import Satis / SD
~Institutional Perceptions 6.26 5.73/1.13
., Academic Services 6.29 5.54/ 0.91
~Instructional Services 6.38 5.80/ 0.88
"'Enrollment Services 6.39 5.86/ 0.90
~Student Services 6.29 5.62/ 1.00
CopYright 2008, Noel-Levitz, Inc.
Gap 0.53
0.75
0.58
0.53
0.67
7 Noel-Levitz. Priorities Survey for Online Learners
Spring 2006
Import Satis I SD Gap Mean Difference
6.32 5.73/1.17 0.59 0.00
6.29 5.44/1.10 0.85 0.10
6.38 5.67/0.98 0.71 0.13
6.46 5.77 /1.13 0.69 0.09
6.34 5.53/1.19 0.81 0.09
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Northland Community and Technical College - Year to Year Report - 312007 Page 1 of 1
Northland Community and Technical College -Year to Year Report - 3/2007
Institutional Summary
Summary
So far, how has your college experience met your expectations?
l_Much worse than expected
2_Quite a bit worse than I expected
3-Worse than I expected
4-About what I expected
5_Better than I expected
6-Quite a bit better than I expected
7=Much better than expected
Rate your overall satisfaction with your experience here thus far.
l=Not satisfied at all
2=Not very satisfied
3=Somewhat dissatisfied
4=Neutral
5=Somewhat satisfied
6=Satisfied
7=Very satisfied
All in all, if you had to do it over, would you enroll here again?
l=Definitely not
2=Probably not
3=Maybe not
4=1 don't know
5-Maybe yes
6=Probably yes
1=Definitely yes
COPYright 2008, Noel-Levitz, Inc.
./'~
N oel-Leviti Priorities Survey for Online Learners
Spring 2007 Spring 2006
Mean Difference 5.02 4.84 0.18
1% 1%
0% 0%
4% 3%
35% 41%
24% 31%
12% 7%
21% 14%
5.82 5.68 0.14
0% 1%
1% 0%
3% 6%
6% 9%
13% 10% , 46% 47%
27% 24%
6.08 5.92 0.16
0% 0%
2% 1%
1% 5%
5% 10%
4% 5%
37% 36%
46% 40%
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Northland Community and Technical College - Year to Year Report - 3/2007 Page 1 of2
Northland Community and Technical College -Year to Year Report - 3/2007
Spring 2007 Demographics
Gender N %
Female 92 88.46%
Male 12 11.54%
Total 104 100,00%
No Answer 1
Age N %
18 and under 8 7,84%
19 to 24 28 27.45%
25 to 34 33 32.35%
35 to 44 20 19,61%
45 to 54 13 12,75%
55 to 64 0 0,00%
65 and over 0 0.00%
Total 102 100,00%
No Answer 3
Ethnicity tRace N %
African-American 2 1.96%
American Indian or Alaskan Native 1 0.98%
Asian or Pacific Islander 2 1.96%
Caucasian/White 93 91.18%
Hispanic 0 0.00%
Other race 1 0.98%
Race - Prefer not to respond 3 2.94%
Total 102 100.00%
No Answer 3
Current Enrollment Status N %
Primarily online 70 67.96%
Primarily on-campus 33 32.04%
Total 103 100.00%
No Answer 2
Current Class Load N %
Full-time 53 50.96%
Part-time 51 49.04%
Total 104 100.00%
No Answer 1
Class Level IN I
%
I I First year 1 331 32.040/01
I
.;j Noel-Levitz.
Priorities Survey for Online learners
Employment N %
Full-time 51 49.04%
Part-time 34 32.69%
Not employed 19 18.27%
Total 104 100.00%
No Answer 1
Current Residence N %
Own house 45 43.27%
Rent room I apartment / house 39 37.50%
Relative's home 10 9.62%
Residence hall 0 0,00%
Other residence 10 9.62%
Total 104 100.00%
No Answer 1
Marital Status N %
Single 31 29,81%
Single with children 27 25,96%
Married 8 7.69%
Married with children 37 35.58%
Marital - Prefer not to respond 1 0.96%
Total 104 100.00%
No Answer 1
Current Plans N %
Complete online degree program 40 39.22%
Complete degree on campus 33 32.35%
Transfer credits 11 10,78%
Complete this course 18 17.65%
Total 102 100.00%
No Answer 3
Current Online Enrollment N 0/.
1-3 credits 38 36.89%
4-6 credits 22 21.36%
7-9 credits 19 18.45%
10-12 credits 19 18.45%
13-15 credits 4 3.88%
More than 15 credits 1 0.97%
Total 103 100.00%
No Answer 2
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Second year 37 35.92% Pre vious Online Enrollment N % Third year 21 20.39% no classes 28 26.92% Fourth year 4 3.88% 1-3 classes 38 36,54% Special student 1 0.97% 4-6 classes 16 15.38% Graduate/professional 2 1.94% 7-9 classes 10 9.62% Other class level 5 4.85% 10-12 classes 9 8.65%
Total 103 100.00% 13-15 classes 2 1.92% No Answer 2 More than 15 classes 1 0.96%