NCR 7167 Owners Manual

8/10/2019 NCR 7167 Owners Manual

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NCR7167TwoStationPOSPrinter

Release1.0

OwnersManual

B005-000-1406

Revision C

November, 2003


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ii

TheproductdescribedinthisbookisalicensedproductofNCRCorporation.

NCRistheregisteredtrademarkofNCRCorporation.Othertrademarksandregisteredtrademarksarethepropertyoftheirrespectiveholders.

ItisthepolicyofNCRCorporation(NCR)toimproveproductsasnewtechnology,components,software,andfirmwarebecomeavailable.NCR,therefore,reservestherighttochangespecificationswithoutpriornotice.

Allfeatures,functions,andoperationsdescribedhereinmaynotbemarketedbyNCRinallpartsoftheworld.Insomeinstances,photographsareofequipmentprototypes.Therefore,beforeusingthisdocument,consultwithyourNCRrepresentativeorNCRofficeforinformationthatisapplicableandcurrent.

Tomaintainthequalityofourpublications,weneedyourcommentsontheaccuracy,clarity,organization,andvalueofthis

book.

Addresscorrespondenceto:

RetailSystemsGroupAtlantaNCRCorporation2651SatelliteBlvd.Duluth,GA 30136

Copyright2003ByNCRCorporationDayton,OhioU.S.A.AllRightsReserved


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i

ImportantInformationtotheUser

InordertoensurecompliancewiththeProductSafety,FCCandCEmarkingrequirements,youmustusethepowersupply,powercord,andinterfacecablewhichwereshippedwiththisproductorwhichmeetthefollowingparameters:

PowerSupply

ULListed(QQGQ),Class2powersupplywithSELV(SecondaryExtraLowVoltage),nonenergyhazardoutput,limitedenergysource,inputrated100240Vac,1.5/0.8A,50/60Hz,outputrated24Vdc,2.3A.or 3.15A

UseofthisproductwithapowersupplyotherthantheNCRpowersupplywillrequireyoutotestthispowersupplyandNCRprinterforFCCandCEmarkcertification.

InterfaceCable

Ashielded(360degree)interfacecablemustbeusedwiththisproduct.TheshieldmustbeconnectedtotheframeorearthgroundconnectionorearthgroundreferenceatEACHendofthecable.

UseofacableotherthandescribedherewillrequirethatyoutestthiscablewiththeNCRprinterandyoursystemforFCCandCEmarkcertification.

PowerCord

AULlisted,detachablepowercordmustbeusedforthisproduct.Forapplicationswherethepowersupplymodulemaybemountedonthefloor,apowercordwithTypeSJTmarkingmustbeused.ForapplicationsoutsidetheUS,powercordswhich

meettheparticularcountryscertificationandapplicationrequirementsshouldbeused.

Useofapowercordotherthandescribedheremayresultinaviolationofsafetycertificationswhichareinforceinthecountryofuse.


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iv

FederalCommunicationsCommission(FCC)

RadioFrequencyInterferenceStatement

Warning:Changesormodificationstothisunitnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheusersauthoritytooperatetheequipment.

Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassAdigitaldevice,pursuanttoPart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotectionagainstharmfulinterferencewhentheequipmentisoperatedinacommercialenvironment.Thisequipmentgenerates,uses,andcanradiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructionmanual,maycauseharmfulinterferencetoradiocommunications.Operationofthisequipmentinaresidentialareaislikelytocauseharmfulinterferenceinwhichcasetheuserwillberequiredtocorrecttheinterferenceathisownexpense.

CommunicationCables

ShieldedcommunicationcablesmustbeusedwiththisunittoensurecompliancewiththeClassAFCClimits.

InformationtoUser

Thisequipmentmustbeinstalledandusedinstrictaccordancewiththemanufacturersinstructions.However,thereisnoguaranteethatinterferencetoradiocommunicationswillnotoccurinaparticularcommercialinstallation.Ifthisequipmentdoescauseinterference,whichcanbedeterminedbyturningtheequipmentoffandon,theuserisencouragedtocontactNCRimmediately.

TheNCRcompanyisnotresponsibleforanyradioortelevisioninterferencecausedbyunauthorizedmodificationofthis

equipmentorthesubstitutionorattachmentofconnectingcablesandequipmentotherthanthosespecifiedbyNCR.Thecorrectionofinterferencescausedbysuchunauthorizedmodification,substitutionorattachmentwillbetheresponsibilityoftheuser.

IndustryCanada(IC)

RadioFrequencyInterferenceStatement

ThisClassAdigitalapparatusmeetsallrequirementsoftheCanadianInterferenceCausingEquipmentRegulations.

Cet

appareil

numrique

de

la

classe

A

respecte

toutes

les

exigences

du

Rglement

sur

le

matriel

brouilleur

du

Canada.


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v

Quick ReferenceThisQuickReferencewilldirectyoutokeyareasoftheServiceManual.Foracompletelistingoftopics,consulttheTableofContentsortheIndex.

SettingUpthePrinter .................................................... page9

Basicrequirementsforunpackingandinstallation,connectingtheprinter,turningiton,andrunningtheprinttest.

Diagnostics .................................................................... page53

Proceduresforsettinguptheprinterforitemssuchascommunications,diagnostics, andotherprinteroptions.

PrinterCommands........................................................ page83

Printerfirmwarecommands


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vi

How to Use this Book

Usethisbookasageneralandtechnicalreferencemanualandasaguidewhenreplacingpartsontheprinter.Theserviceguideisintendedasaguideforservicerepresentatives,fieldengineers,andthosewhowillbeinstallingandlearningaboutthe7167printer.Itcanalsobeusedasareferenceforservicecourses.

SeetheQuickReferencepage,theContents,ortheIndexfordetailedlistingsofwhatiscontainedinthisbook.

Who Should Use this Book?

Youmustbeatrainedservicerepresentativetoservicethe7167ThermalReceiptandImpactprinter.

How to Obtain More Information

Formoreinformationseethefollowingdocuments:

7167 Two - Station POS Printer: Service Manual (B005-000-1407)

7167 Two - Station POS Printer: Parts Identification Manual (B005-000-1408)

ForthisandadditionalcopiesoftheOwnersManual,contactyoursalesrepresentative.

Revision RecordIssue Date Remarks

A Mar2003 Firstprinting

B May2003 Updatetoreflectfirstproductionconfiguration.

C November2003 Updatedtoaddthe7167checkscan information.


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7167 Owners Manual Contents

November 2003 vii

Contents

Quick Reference........................................................................................................................... vHow to Use this Book.........................................................................................................vi

Who Should Use this Book?...............................................................................................viHow to Obtain More Information.......................................................................................vi

Revision Record..........................................................................................................................viContents .....................................................................................................................................vii

Chapter1:Aboutthe7167Printer ...................................................................................................................................... 1Features and Options....................................................................................................................2

Receipt Station..................................................................................................................... 2Slip Station ..........................................................................................................................2Receipt and Slip Print Stations ............................................................................................3General Features..................................................................................................................3Options ................................................................................................................................ 4

Thermal Print Head......................................................................................................................5

Impact Print Head ........................................................................................................................5Ordering Paper and Supplies........................................................................................................6Ordering Thermal Receipt Paper.........................................................................................6Ordering Ribbon Cassettes.................................................................................................. 7Ordering Other Supplies......................................................................................................8Ordering Documentation..................................................................................................... 8

Cleaning the Printer ..................................................................................................................... 9Cleaning the Cabinet ...........................................................................................................9Cleaning the Thermal Print Head ........................................................................................ 9Cleaning the Scanner Sensor ...............................................................................................9

Chapter 2: Setting Up and Using the Printer ..................................................................................................................... 11What Is in the Box?.................................................................................................................... 11

Removing the Packing Material ........................................................................................ 12Re Packing the Printer ....................................................................................................... 13Choosing a Location .................................................................................................................. 13

c) Wall mounted Power Supply (Option) .......................................................................... 14Setting Switches.........................................................................................................................15

Printer Reset ......................................................................................................................16Using the Printer ........................................................................................................................19Loading and Changing the Receipt Paper .................................................................................. 20

Removing the Paper Roll................................................................................................... 21Loading the Paper Roll ......................................................................................................22Advancing Paper ............................................................................................................... 23

Installing and Changing the Ribbon Cassette ............................................................................23Removing the Ribbon Cassette..........................................................................................23Installing the Ribbon Cassette ...........................................................................................24

Printing on Forms or Checks ..................................................................................................... 25Validating and Verifying Checks...............................................................................................27About the Universal Serial Bus..................................................................................................29

Advantages of USB connections ....................................................................................... 29Advantages of the NCR USB Solution.............................................................................. 29

Checking for USB Support on the Host Computer ....................................................................29Host Configuration............................................................................................................30

Installing the USB Printer Drivers .............................................................................................31Checking the Installation ...........................................................................................................41Configuring Serial Port Number Assignments...........................................................................44


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Contents 7167 Owners Manual

November 2003viii

Running the Edgeport Utility ............................................................................................45Serial Port Configuration Methods.................................................................................... 45Uninstalling the Drivers.....................................................................................................46

Chapter 3: Solving Problems ............................................................................................................................................... 48Green LED Does Not Come On/Printer Will Not Print .............................................................48

Green LED Blinking (Slow) ......................................................................................................49Green LED Blinking (Fast)........................................................................................................ 49Slip or Forms Printing is Light .................................................................................................. 50Receipt Printing is Light or Spotty............................................................................................. 51LED (Slip Table) Does Not Come On ....................................................................................... 51Forms Skew or Catch................................................................................................................. 51MICR Check Reader Not Reading Properly ..............................................................................52Other Serious Problems .............................................................................................................52Contacting a Service Representative..........................................................................................52

Chapter 4: Diagnostics.......................................................................................................................................................... 53Level 0 Diagnostics....................................................................................................................53Level 1 Diagnostics....................................................................................................................54

Printer Configuration......................................................................................................... 54Configuring the Printer......................................................................................................56Communication Interface Modes ...................................................................................... 58Diagnostic Modes..............................................................................................................60Emulation/Software Options .............................................................................................64Hardware Options..............................................................................................................68Default Code Page.............................................................................................................71

Level 2 Diagnostics....................................................................................................................75Level 3 Diagnostics....................................................................................................................76

Chapter 5: Communication..................................................................................................................................................75Communication Overview.........................................................................................................75

Interface.............................................................................................................................75Sending Commands........................................................................................................... 75

RS-232C Interface .....................................................................................................................76Print Speed and Timing..................................................................................................... 76XON/XOFF Protocol.........................................................................................................77DTR/DSR Protocol............................................................................................................77RS-232C Technical Specifications.................................................................................... 78RS-232C 9-Pin to 9-Pin Cable Diagram............................................................................78USB Cable Connector ....................................................................................................... 79Power Cable Connector..................................................................................................... 79Cash Drawer Connector and Pin Assignments ..................................................................80Setting Extra RS-232C Options......................................................................................... 81

Chapter 6: Commands.......................................................................................................................................................... 83Introduction................................................................................................................................ 83

List of Commands and Location................................................................................................83By Command Code ...........................................................................................................84Printer Function Commands.............................................................................................. 90Vertical Positioning and Print............................................................................................91Horizontal Positioning Commands....................................................................................92Print Characteristic Commands .........................................................................................93Graphics Commands .........................................................................................................94Status Commands..............................................................................................................94Real Time Commands .......................................................................................................95Auto Status Back Commands............................................................................................95Bar Code Commands.........................................................................................................95


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7167 Owners Manual Contents

November 2003 ix

Macro Commands .............................................................................................................96MICR Check Reader Commands ...................................................................................... 96MICR Parsing....................................................................................................................96User Data Storage Commands...........................................................................................97Asian Character Commands..............................................................................................97Scanner Function Commands............................................................................................ 98Flash Download Commands..............................................................................................99Printer Function Commands............................................................................................ 103Vertical Positioning and Print Commands.......................................................................118Horizontal Positioning Commands..................................................................................127Print Characteristic Commands ....................................................................................... 134Graphics Commands ....................................................................................................... 154Status Commands............................................................................................................163Real Time Commands ..................................................................................................... 178Auto Status Back Commands..........................................................................................186Page Mode Commands....................................................................................................197Macro Commands ...........................................................................................................205MICR Commands............................................................................................................ 207MICR Parsing..................................................................................................................208Check Flip Command......................................................................................................219User Data Storage Commands......................................................................................... 219Asian Character Commands ............................................................................................228Scanner Function Commands..........................................................................................232Flash Download Commands............................................................................................256

Appendix A: Specifications ................................................................................................................................................ 263Printing Specifications............................................................................................................. 263Power Requirements................................................................................................................ 264Environmental Conditions .......................................................................................................264Reliability.................................................................................................................................265Dimensions and Weight...........................................................................................................265Density of Receipt Print Lines ................................................................................................. 265Duty Cycle Restrictions (Printing Solid Blocks) ..................................................................... 266

Appendix B: Print Characteristics .................................................................................................................................... 267Character Size ..........................................................................................................................267

Receipt Station.................................................................................................................267Slip Station ......................................................................................................................268

Print Zones............................................................................................................................... 271Receipt Station.................................................................................................................271Slip Station ......................................................................................................................272Slip Form Parameters ...................................................................................................... 274Check Size.......................................................................................................................275MICR Media Requirements............................................................................................. 275

Appendix C: Character Sets ............................................................................................................................................. 276

Index.....................................................................................................................................................................................331


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Contents 7167 Owners Manual

November 2003x


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7167 Owners Manual Chapter 1: About the 7167 Printer

November 2003 1

Chapter1:Aboutthe7167Printer

The7167printerisafast,quiet,relativelysmallandveryreliablemultiplefunctionprinter.Itprintsreceipts,validatesandprintschecks,andprintsonavarietyofsingle ormultiplepartforms.Thereisnojournalasitiskeptelectronicallybythehostcomputer.

TheindustrystandardRS232Ccommunicationinterfaceallowsthe7167tobeconnectedtoanyhostcomputerthatusesRS232CorUSBcommunication

interface.

Withthermalprintingtechnologyonthemorefrequentlyusedreceiptstation,thereisnoribboncassettetochangeandpaperloadingisextremelysimple.Printingonsingle ormultiplepartforms,validatingchecks,andprintingchecksisalsoeasyintheaccommodatingslipstation.AnadditionaloptionistheMagneticInkCharacterRecognition(MICR)checkreaderwithparsingwhichreadsaccountnumbersonchecksforeasyverification.AnextendedsliptableisavailableforhandlinglargeformsandisstandardwiththeMICRoption.

Receipt CoverLED

Paper Feed

Button

Receipt

Front Cover

Slip TableLED

Slip or

Check

ExtendedSlip Table


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Chapter 1: About the 7167 Printer 7167 Owners Manual

November 20032

Features and OptionsThe7167printercomeswithseveralfeaturesandoptions.

Receipt StationThermal printing

Standard pitch (host selectable): 15.2 characters per inch, 44 columns

Compressed pitch (host selectable): 19.0 characters per inch, 56 columns

Resident bar codes

Code39

Code93

Code128

UPCA

UPCE

JAN8(EAN)

JAN13(EAN)

Interleaved2of5

Codabar

PDF417

Drop-in paper loading requiring no spindle or threading paper

Paper low indicator

Paper exhaust indicator

Slip StationBi-directional, impact printing

Standard pitch (host selectable): 13.9 characters per inch, 45 columns

Compressed pitch (host selectable): 17.1 characters per inch, 55 columns

Printing of forms up to five plies

Frontinsertionofformswithformsstop

Sideinsertionofformswithoverrideofformsstop

Automaticandmanualinsertionofforms

Form alignment sensors and Slip In LED indicator

Horizontal flat-bed slip table with optional extension (standard with MICR check reader)

Snap-on ribbon cassette

Resident bar codes

Code39

Code93

Code128

UPCA

UPCE


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November 2003 3

JAN8(EAN)

JAN13(EAN)

Interleaved2of5

Codabar

Receipt and Slip Print StationsVariety of print modes: double high (receipt station only), double strike (slip station only), doublewide, upside down, and rotated

14 resident character language Code Pages:

PCCodePage437(USEnglish)

PCCodePage850(Multilingual)

PCCodePage852(Slavic)

PCCodePage858(withEuosymbol)

PCCodePage860(Portuguese)

PCCodePage862(Hebrew) PCCodePage863(FrenchCanadian)

PCCodePage864(Arabic)

PCCodePage865(Nordic)

PCCodePage866(Cyrillic)

PCCodePage874(Thai)

PCCodePage1252(WindowsLatin#1)

PCCodePageKatakana

SpacePage

CodePage932*

CodePage936*

CodePage949*

CodePage950*

16K RAM for downloaded character sets or bit-mapped graphics (such as logos)

General FeaturesKnife

Cover open sensors

Industry standard RS-232C and USB communication interface

One cash drawer connector (supports 2 cash drawers)

History EEROM for custom settings

Audible tone (controlled by application)

Note: The 7167 does not have a paper journal. The journal is kept electronically by thehost computer.

*Not supported by model 7167-1035 and 7167-2035.


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November 20034

OptionsMagnetic Ink Character Recognition (MICR) check reader built into the slip station for verifyingchecks (includes custom MICR field parsing). E13B and CMC-7 is support with auto sensing of the

MICR type provided.Extended slip table for handling large forms (standard with MICR check reader)

Remote power supply

Check Scanning function


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November 2003 5

Thermal Print HeadThe7167ReceiptStationusesathermalprintheadforprintingreceipts,andisextremelyfastandquiet.Sinceitusesheattoprintdirectlyonpaper,thereisnocassetteorribbonto

change,eliminatingsoiledfingersandpaperdust.Thereisnoregularlyscheduledmaintenancefortheprintheadanditdoesnotneedtoberegularlycleaned.However,ifitdoesappeardirty,wipeitwithcottonswabsandrubbingalcohol.Ifspottyorlightprintingproblemspersistafterthethermalprintheadhasbeencleaned,seeChapter3:SolvingProblemsformoreinformation.

Note: Thethermalprintheaddoesnotnormallyrequirecleaningiftherecommendedpaperisused.Ifnonrecommendedpaperhasbeenusedforanextendedperiodoftime,cleaningtheprintheadwithcottonswabsandrubbingalcoholwillnotbeofmuchbenefit.SeeOrderingReceiptPaperonthenextpagefortherecommendedpaper.

Theprintheadisdesignedforaverylonglife,butitmaybereplacedifneeded.Onlya

trained

service

representative

may

replace

the

print

head.

See

Chapter

3:

Solving

Problemstodetermineiftheprintheadneedstobereplaced.

Impact Print HeadThebidirectional,impactprintheadisdesignedforaverylonglife,butitmaybereplacedifneeded.Onlyatrainedservicetechnicianmayreplacetheimpactprinthead.SeeChapter3:SolvingProblemstodetermineiftheprintheadneedstobereplaced.


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November 20036

Ordering Paper and SuppliesThermalreceiptpaper,ribboncassettes,andformscanbeordered.Documentationisalsoavailable.

Ordering Thermal Receipt Paper

The7167requiresNCRqualifiedthermalpapertobeusedonthethermalreceiptprintstationtoinsureproperoperationoftheprinter. Inadditionthepaperrollsmustbehavethefollowingdimension.

Diameter Length Width

80mmmax.(3.15in.) 83meters(273ft.) 80mm.5mm(3.15.008in.)

Thepapermustnotbeattachedatthecore.Otherwisethereceiptstationwillbedamagedwhenthepaperisexhausted.

PapergradesavailablefromNCR

PaperStock PaperGradeDescription

856911 Economy(fortextprinting)

856966 StandardSensitivity(fortextandsimplegraphics)

878559 HighSensitivity(fortext,barcodes&detailedgraphics)

856380 For improved archiveability and added resistance toincompatible substances

856461 Red/Black

856458 Blue/Black

Thepapermustnotbeattachedatthecore.Otherwisethereceiptstationwillbedamagedwhenthepaperisexhausted.

Toorderthermalreceiptpaper,contactyoursalesrepresentativeororderfromNCRatthefollowingaddressortollfreenumber:

NCR

MediaProductsDivision9995WashingtonChurchRoadMiamisburg,OH 45342Voice:1(800)5438130(tollfree),orlocallistingof TheNCRMediaProductssalesoffice

Itiscriticalthatonlycertifiedthermalpaperbeusedwiththisprinter,otherwisedamagemayresultcausingpoorprintqualityorcausedamagetotheprinter.


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November 2003 7

Ordering Forms

The7167printsonsingle ormultiplepartformsintheslipstation(uptofivepartforms).Formsandslipsmustmeetthefollowingrequirements:

Front insertion (minimum):

51 mm (2.0 inches) wide70 mm (2.75 inches) long

Side insertion (minimum):

203 mm (8.0 inches) wide51 mm (2.0 inches) long

Single-ply forms should be on paper that is greater than 15 pounds

Multiple-part forms (up to five parts) should be no thicker than .406 mm(.016 inches)

If multi-part formare used the cardstock must be the last ply of the form.

Toorderforms,contactyoursalesrepresentativeororderfromNCRatthefollowingaddressortollfreenumber:

NCR

MediaProductsDivision9995WashingtonChurchRoadMiamisburg,OH 45342Voice:1(800)5438130(tollfree),orlocallistingofTheNCRMediaProductssalesoffice

Ordering Ribbon Cassettes

Toorderribboncassettes,contactyoursalesrepresentativeororderfromNCRatthefollowingaddressortollfreenumber:

NCR

MediaProductsDivision9995WashingtonChurchRoadMiamisburg,OH 45342Voice:1(800)5438130(tollfree),orlocallistingofMediaProductssalesoffice

StockNumbers:(purpleribboncassette8millioncharacters)127022(blackribboncassette5millioncharacters) 127035


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November 2003 9

Cleaning the Printer

Cleaning the CabinetTheexternalcabinetmaterialsandfinisharedurableandresistanttotheseitems:

Cleaning solutions

Lubricants

Fuels

Cooking oils

Ultraviolet light

Thereisnoscheduledmaintenancerequiredforthe7167.

Cleanthecabinetasneededtoremovedustandfingermarks.Useanyhouseholdcleanerdesignedforplastics,buttestitfirstonasmallunseenarea.Ifthereceiptbucketisdirty,

wipeitwithaclean,dampcloth.

Cleaning the Thermal Print Head

Caution: Donotsprayortrytocleanthethermalprintheadortheinsideoftheprinterwithanykindofcleanerasthismaydamagethethermalprintheadandelectronics.

Ifthethermalprintheadappearsdirty,wipeitwithcottonswabsandisopropylalcohol.

Ifspottyorlightprintingproblemspersistafterthethermalprintheadhasbeencleaned,seeChapter3:SolvingProblemsformoreinformation.

Note: Thethermalprintheaddoesnotnormallyrequirecleaningiftherecommended

paper

grades

are

used.

If

non

recommended

paper

has

been

used

for

an

extended

period

oftime,cleaningtheprintheadwithcottonswabsandrubbingalcoholwillnotbeofmuchbenefit.SeeOrderingPaperandSuppliesearlierinthismanualforrecommendedpaper.

Cleaning the Scanner Sensor

Caution: Donotsprayortrytocleanthethermalprintheadortheinsideoftheprinterwithanykindofcleanerasthismaydamagethescannersensorandelectronics.

Ifthescannersensorappearsdirty,wipeitwithcottonswabsandisopropylalcohol.

Ifspottyorlightprintingproblemspersistafterthescannersensorhasbeencleaned,seeChapter3:SolvingProblemsformoreinformation.

Note: Thescannersensordoesnotnormallyrequirecleaningiftherecommendedpapergradesareused.Ifnonrecommendedpaperhasbeenusedforanextendedperiodoftime,cleaningtheprintheadwithcottonswabsandisopropylalcoholwillnotbeofmuch

benefit.SeeOrderingPaperandSuppliesearlierinthismanualforrecommendedpaper.


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November 200310


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7167 Owners Manual Chapter 2: Setting Up and Using the Printer

November 2003 11

Chapter 2: Setting Up and Using the Printer

What Is in the Box?Thefollowingitemsarepackedintheshippingbox:

Printerenclosedinaplasticbagandfoampack

Ribboncassette

Thermalreceiptpaperroll

Cardboardrestraintforcarriage(behindfrontcover)

TheseitemsmaybeorderedasoptionsfromNCRandwillbeshippedseparately:

Communicationcable(fromhostcomputertoprinter)

DCPowerCable

RemotePowerSupply

USBplusPowerCables

Cashdrawercables(maybeorderedfromotherequipmentsuppliers:seeOrderingOtherSuppliesinchapter1)


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Chapter 2: Setting Up and Using the Printer 7167 Owners Manual

November 200312

Removing the Packing Material

1. Removetheprinterfromthefoampackandplasticbag.

2. Openthefrontcoverandremovethecarriageholder.

3. Removetheheadgapholderfromthesliptable.

Receipt

Cover

CarriageHolder

HeadGapHolder


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November 200314

c) Wall mounted Power Supply (Option)

The 75 watt power supply may be mounted on a vertical wall by using the holes on the cover.

Mount the screws on the wall using the following recommended mount dimensions. Use a #8 woodscrew which is to be securely fastened to a wall stud or using Molly fasteners (not provided).

316.20 mm(12.50 in.)

190 mm(7.50 in.)

174 mm6.85 in.)

175mm (6.89 in)

75mm

2.95 in10mm (.39 in)


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November 2003 15

Setting SwitchesTheDIPswitches,locatedatthebackoftheprinter,areusedforthreepurposes:

Tosetvariablesforseveralprinterfunctions(seethesectionsforthevariousprinterfunctionsinLevel1DiagnosticsinChapter4:DiagnosticsforSettingUpThePrinter)

Toperformdiagnostictests(seethesectionsforthevariousdiagnostictestsinLevel1DiagnosticsinChapter4:DiagnosticsforSettingUpThePrinter)

Caution: TheDIPswitchesaresettoOFF.

Note: Switch1isshownintheOffpositionforreference.

Useapapercliporotherpointedobjecttosettheswitches.

1. Settheswitchestothedesiredsettingsshowninthetable.

2. Resettheprinter.

Switch1isshowninthe OFF osition

12 ONBottomCover

Back of Printer


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November 200316

Printer ResetThe printer is reset by disconnecting/reconnecting the DC power or by opening the slip door andclosing the slip door while holding the receipt paper feed button down.

DIP Switch Settings

Switch1Settings Switch2Settings PrinterState

OFF(0) OFF(0) OnlineMode(default)

ON(1) OFF(0) DiagnosticMode

OFF(0) ON(1)* FlashDownloadMode

ON(1) ON(1) VendorAdjustmentMode

It is optional to set this switch to ON when reflashing the IPL firmware.


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November 2003 17

Connecting the CablesTherearethreedifferenttypesofcablesthatconnecttotheprinter:

PowersupplycablesupplyingpowerfromthehostPOSterminalorfromaexternalpowersupply

Communicationcable(RS232orUSB)connectingtheprintertothehostcomputer

Cashdrawercableconnectingtheprintertooneortwocashdrawers

Caution: Disconnectthepowerbeforeconnectingthecables.Alwaysconnectthecommunicationcableandcashdrawercablesbeforeconnectingpowertothepowersource. Alwaysdisconnectpowertothepowersourcebeforedisconnectingthecommunicationandcashdrawercables.

Followthesestepstoconnectthecables.Seetheillustrationonthenextpage.

1. Unplugthepowercablefromitspowersource.

2. Connect

the

power

and

communication

cables

to

their

respective

connectors

under

the

printer

as

shownintheillustration.

ForRS232cable,besuretoscrewthecommunicationcabletothecommunicationconnector.

3. Routethecablesthroughthecablestrainreliefonthebottomoftheprinter,thenthroughthetwoslotsinthecableaccesscoverasshownintheillustration.

4. Connectthecommunicationcabletotheappropriatehostcomputerconnector.

5. Connectthecashdrawercabletotheprinterandcashdrawer.

Theconnectorsisastandardphonejacklocatedattherearoftheprinter.

6. ForHostpoweredinstallationplugtheDCcableintothePOSterminalorplugthepowercordintothepowersupplyforremotepowersupplyinstallation,thenplugthepowersupplyintoanoutlet.

Atthispoint,theprinterreceivespower.IftheOnLineLED(green)ison,theprinterisonline.Otherwise,theprinterisnotreceivingpower. Checktoinsurethatthehostterminalisonorthatthepowersupplyison.


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November 200318

Bottomoftheprinter

Cash Drawer

Connector

DIP SwitchPowerCable

Communication

Cable

USB Cable

Power

Connector

Communication

Connector

USB

Connector

Cash Drawer

ConnectorDIP SwitchPower Cable

Power

Connector

RS-232 Cable Connection

USB Cable Connection

Cash Drawer

Cable

Cash Drawer

Cable


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November 2003 19

Using the Printer

Note: SeeSettingSwitchesearlierinthisbookforinstructionsonsettingtheDIPswitches.

1. Connectthepowersupplycabletotheprinterandturnonthepowersource.

Theprintergoesthroughaselftestroutinetoensureeverythingisworkingproperlythen

beeps.

After

the

printer

has

completed

its

startup

cycle,

it

is

ready

to

receive

data.

IftheLEDblinks,orthehostcomputerindicatesthatthereisaproblem,seeChapter3:SolvingProblemsformoreinformation.

2. ToperformaConfigurationcheck(optional),resettheprinterwhileholdingthePaperFeedButton,oropenthereceiptdoorandwhilepressingthepaperfeedbuttonclosethereceiptdoor,letgoofthePaperFeedButtononcetheprintingbegins.

Note: Theprinterreceivespowerwhenthepowersupplyisoneveniftheprinterisoffline.Tocompletelyremovepower,unplugthepowersupplyfromtheoutlet,orturnthePOSterminaloff.

LED

PaperFeedButton


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November 200320

Loading and Changing the Receipt PaperAlthoughtheillustrationsshowausedrollbeingremoved,theinstructionsapplytoloadingpaperforthefirsttime.

Changethepaperwheneitherofthefollowingtwoconditionsoccurs:

LEDblinks(slow):thepaperislow

Thereareapproximately1to7meters(525feet)ofpaperremainingontheroll.Changethepaperassoonaspossibletoavoidrunningoutpartwaythroughatransaction.

Dependingontheapplicationprogram,thehostcomputermayalertyouwhenthepaperislow.

LEDblinks(fast):thepaperisout

Changethepaperimmediatelyordatamaybelost.

Caution: Donotoperatetheprinterorhostcomputeriftheprinterrunsoutofpaper.Theprinterwillnotoperatewithoutpaper,butitmaycontinuetoacceptdatafromthehostcomputer.Becausetheprintercannotprintanytransactions,thedatamaybelost.


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November 2003 21

Removing the Paper Roll1. Openthereceiptcover.

2. Removetheusedroll.

Receipt

cover


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November 200322

Loading the Paper RollNote: Tearofftheendofthenewrollsothattheedgeisloose.

1. Placethenewrollinthebinwithalittleextrapaperextendingoverthefront.

Besurethepaperunrollsfromthebottomoftheroll.Otherwisethepaperwillnotbeprintedonbecausethethermalcoatingwillbeonthewrongside.

2. Closethereceiptcover.

3. Removetheexcesspaperbytearingitagainstthetearoffblade.

1

2

3


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November 2003 23

Advancing Paper1. PressthePaperFeedbuttonontheoperatorpaneltoadvancethepaper.

Thecovermustbeclosed.Toensureprintqualityandtheproperalignmentofthepaper,advanceabout30cm(12inches)ofpaper.

2. Tearofftheexcesspaperagainstthetearoffblade.

Installing and Changing the Ribbon CassetteChangetheribboncassettewhentheprintistoolightortheribbonisfrayed.

Removing the Ribbon Cassette1. Openthefrontcover.

2. Usethehandleonthecassetteandpullthecassettefromtheprinter.

Front

Cover

Ribbon

Cassette

HandleSlot

Slot


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November 2003 25

Printing on Forms or ChecksThereareseveraltypesoftransactionsthatrequireyoutoinsertaformorcheckintotheprinter:

Creditcardtransaction(somecreditcardtransactionsmaybeprintedonthereceiptstationandnotrequireanyforms)

Multiple

part

forms

such

as

credit

transactions

or

merchandise

returns

Electronicfundstransfers

Checkprinting(printingthedate,payee,andamountonthecheckface)

Checkendorsement

Althoughtheillustrationonthefacingpageshowsacheckbeinginsertedintotheprinter,theinstructionsapplytoanytypeofform.The7167canprintonformsuptofivepartsthick.SeeOrderingFormsinchapter1formoreinformationaboutthetypeofformsthatcanbeused.

1. Inserttheformorcheck(checkshownintheillustration)fromthefrontandplaceitonthesliptabletopfirstandwiththeprintsideup.

Iftheformisextralong,youmayneedtoinsertitfromtheside.

2. Slidetheformorchecktotherightuntilitlinesupagainsttheslipguide.

Iftheformisextralong,youneedtoslideitovertheformstoptodisengageit.Inthissituationusethemarkthatislocatedontheslipdoortoaligntheformforprintingintheproperlocationontheform.

3. Slidetheformorchecktowardthebackoftheprinteruntilitcontactstheformstop(itwontbeabletogoanyfurther);

Or,aligntheformorcheckwiththemarkontheslipdoor.

ThegreenLEDonthesliptableturnsonwhentheformorcheckisproperlyinserted(theformhastocovertwosensorsonthesliptable).

4. Followtheinstructionsfromthehostcomputer.

Theprinterbeginsprinting.

5. Removetheformorcheckafterithasbeenfedbackout.

6. Followtheinstructionsfromthehostcomputertofinishthetransaction.


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November 200326

Guide

ExtendedSlipTable

LED


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November 2003 27

Validating and Verifying ChecksNote: IftheMICRcheckreaderfeatureispresent,checksareverifiedthenvalidated.

1. Insertthecheckfromthefrontandplaceitonthesliptablefacedownasshownintheillustrationonthefacingpage.

2. Slide

the

check

to

the

right

until

it

lines

up

against

the

guide

(wall).

3. Slidethechecktowardthebackoftheprinteruntilitcontactstheformstop(itwontbeabletogoanyfurther);

Or,alignthecheckwithanypresetmarkyoumayhavemadeonthesliptable.

ThegreenLEDonthesliptableturnsonwhentheformorcheckisproperlyinserted(ithastocovertwosensorsonthesliptable).

4. Followtheinstructionsfromthehostcomputer.

IftheMICRcheckreaderfeatureispresent,thecheckisfedinandoutwhilethechecknumbersareread.Ifthecheckisverifiedasgood,itisthenvalidated.Ifthecheckisnotverifiedasgood,itisnotvalidated.

Note: DonotholdorkeepthecheckfrommovingduringtheMICRcheckreadertransactionorthechecknumberswillnotbereadaccurately.

5. Removethecheckafterithasbeenfedallthewaybackout.

6. Followtheinstructionsfromthehostcomputertofinishthetransaction.


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November 200328

LED

Guide

Extended

Slip Table


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November 2003 29

About the Universal Serial BusTheUniversalSerialBus(USB)isaperipheralbusforpersonalcomputersthatwasfirstreleasedin

January1996.Sincethattime,virtuallyallIntelArchitecturepersonalcomputershavethehardwaretosupportUSB,andalargenumberofcomputersexistthathaveboththehardwareandsoftwaresupportrequiredtointerfacewithUSBperipherals.

Advantages of USB connect ionsUSBhasanumberofadvantagesoverlegacyconnectionschemes(e.g.,serialRS232).Theseadvantagesinclude:

HighSpeed:upto12MB/secondforhighspeeddevices.

PlugandPlay:Devicesareautomaticallyrecognizedandconfiguredatinstallation.

Hotplug:Bussupportsinstallationandremovalofdeviceswiththepowerapplied.

Upto127devices:Onehostcansupportupto127deviceswiththeuseofhubs.

Freeports:MostPCarchitecturemachinescontaintwoUSBportsinthebasehardware.

TheseadvantageshavebecomeattractivetothePOSindustryforacoupleofreasons.

AdditionalPOSdevices. SomePOSsystemsarerequiredtohostmoreperipheralsthancanbesupportedbytwoRS232portstypicalinaplatform.Withtheadditionofone(ortwo)USBconnectors,theplatformcannowsupporttheadditionaldevicesthathadpreviouslyrequiredaserialportexpandercard.

Higherbandwidths. Newdevicescomingintousehavebandwidthrequirementsthatarehigherthanthebandwidththatcanbesupportedonlegacyinterfaces.Thesedevicesincludeimagescannersandprinters.AsthespeedandcapabilityofPOSprintersincreases,theperformanceoftheprinterinanapplicationcanbecomelimitedbythespeedofthecommunicationsinterface.USBprovidesample

bandwidthtosupportcurrentandfuturePOSprinterrequirements.

Advantages of the NCR USB Solut ionNCRhaseliminatedanycostassociatedwithportingapplicationstoUSBbyimplementingaUSBsolutionthatsimulatesstandardserialcommunicationsinWindows98(SR2),Windows98USBHot

Patch,

ID:

Q236934,

NT

4.0

(Service

Pack

3

or

higher)

and

Windows

2000.

Application

developers

need

onlyredirecttheirsoftwaretothevirtualserialportscreatedbytheNCRUSBsolutiontousetheprinter.

Checking for USB Support on the Host ComputerIftheUSBinterfacecommunicationsisrequired,thehostcomputermustbeequippedandsetupproperly. Ifitisnot,youneedtoinstallaUSBinterfacecard. Withtherequiredhardwareinplace,


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November 200330

Windows98(SR2),Windows98USBHotPatch,ID:Q236934,NT4.0(ServicePack3orhigher)andWindows2000nativelysupportplugandplayUSBwithabuiltindriver;WindowsNTdoesnot,andtheNCRwindowsNTUSBdriverneedstobeinstalled.

IMPORTANT: YouneedtohaveinternetaccesstodownloadtheUSBdriversfromtheNCRWeb

site://www.NCR.com

Host ConfigurationVerifythattheproperhardwarehasbeeninstalledinthehostterminal.

Windows98:

1. OpentheControlPanel.

2. ClickonSystem(Windows98).

3. ClicktheDeviceManagertab.

4. IntheDeviceManagerwindow,scrolldownthelistofinstalledhardwaredevicesuntilyoufindanentryforUniversalserialbuscontroller.

Ifthisentryexists,yourhostcomputerissetupforUSBoperation.Ifthisentrydoesnotappear:

ConsultyourcomputerdocumentationtoseeifUSBmustbeenabledintheBIOSsetup.

Windows NT:ToseeifyourPOSterminalisUSBcompliant,lookattheback.

IfithasaUSBconnectorport,yourhardwareisallset.

Note: EventhoughthehostmayhaveaUSBport,WindowsNTdoesnotnativelysupportplugandplayUSBbecauseitdoesnothaveabuiltindriver.YouwillneedtoloadtheNCRWindowsNTUSBdriver(seeInstallingtheUSBPrinterDrivers).

Windows2000:

1. OpentheControlPanel.

2. ClickonSystem.

3. ClickonHardware.

4. ClicktheDeviceManagertab.

5. IntheDeviceManagerwindow,scrolldownthelistofinstalledhardwaredevicesuntilyoufindanentryforUniversalserialbuscontroller.

Ifthisentryexists,yourhostcomputerissetupforUSBoperation.Ifthisentrydoesnotappear:

ConsultyourcomputerdocumentationtoseeifUSBmustbeenabledintheBIOSsetup.


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November 2003 31

Installing the USB Printer DriversWindowsNTusersneedtorunServicePak3orhigherforasuccessfulinstallationandshouldexitallWindowsprogramsbeforestarting.

1. Verifythattheprinterispluggedinandthepowerison.

2. Theinstallationvariesdependingontheoperatingsystem.

Windows98

Followtheonscreeninstructions. TheprinterbeepswhentheUSBdeviceisrecognized. Gotothelocationwhereyoudownloadedthedriversanddoubleclickthefile.


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November 200332


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November 2003 33

Note: Location of the IONetworks files on the CD-ROM may very depending on the version of the CD that is

being used.


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November 200334

AlsoverifythatyouhavetheWindows98USBHotPatch,ID:Q236934,created:08Jul1999andmodified:10Aug1999installed. Toverifyifthishotpatchisinstalledcheckfilec:\Windows\System32\Drivers\usbhub.sys. Thisfileshouldbedated08/13/99,size36,672,version4.10.22223.


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November 2003 35

WindowsNT

TheprinterbeepswhenitispluggedintoshowtheUSBdeviceisrecognized. Clickonthefileyoudownloadedandfollowtheonscreeninstructions.


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November 2003 37


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November 200338


being used.


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November 2003 39


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November 200340


being used.


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November 2003 41

Checking the InstallationYouneedtoverifythatthedevicedriverswereinstalledcorrectly:

Windows98:

1. OpentheDeviceManagerwindow,asyoudidinCheckingforUSBSupport.

2. ScrolldowntoUniversalserialbuscontrollers.

Thefollowingdevicesshouldbedisplayed:

NCR7167Printer

NCR7167SerialPorts[Port#](wherethe#isthelocationoftheprinter)


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November 200342

3. ScrollbackuptoPorts.

YoushouldseeaCOMnumberandportdescriptionfortheNCRprinter.

Ifthedevicesaremissingorarenotlistedcorrectly,theinstallationwasntsuccessful.Youwillneedto

reinstallthedrivers.

WindowsNT:

GotheWindowsStartbuttonandselectPrograms>InsideOutNetworksUtilities>EdgeportConfigurationUtility.Awindowopensthatcontainsthenameoftheprinter,andtheportassignment.

Ifthisinformationisnotlisted,thentheinstallationwasnotsuccessful.Youwillneedtoreinstallthedrivers.


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November 2003 43

Windows2000:

1. OpentheDeviceManagerwindow,asyoudidinCheckingforUSBSupport.

2. ScrolldowntoUniversalserialbuscontrollers.


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November 200344

3. ScrollbackuptoPorts.

Ifthedevicesaremissingorarenotlistedcorrectly,theinstallationwasntsuccessful.Youwillneedtoreinstallthedrivers.

Ifthisinformationisnotlisted,thentheinstallationwasnotsuccessful.Youwillneedtoreinstallthedrivers.

Configuring Serial Port Number AssignmentsThissectiondescribedhowtheNCRUSBsolutionassignsserialportnumbers(e.g.,COMx)totheprinter.Theinformationthatdeterminestheassignedportnumberisstoredinthehostcomputerandnotintheprinter.Thisassignmentismadeinoneofthreeways. Thefirstmethodisthedefaultmethodthatautomaticallyassignsaserialportnumbertotheprinter. Theothertwomethodsrequiretheusertospecifyaportnumber.ThesemethodsaredescribedmorefullyinSerialPortConfigurationMethodsonthefollowingpage.


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November 2003 45

Running the Edgeport UtilityYoullneedtoruntheEdgeportutilitytocheckwhichserialporthasbeenassignedtotheprinter.Thisutilityqueriesandconfigurestheoperatingsystemanddriverfortheinformationregardingthevirtualserialport.

Windows98

1. OpentheDeviceManagerandmakesureViewDevicesByTypeisselected.

2. ScrolldowntoUniversalserialbuscontroller,andexpandthelistbypressingthe+symbol.YoullseetwoentriesforyourNCRprinter.

3. SelecttheprinternameandclickProperties.

4. SelecttheDetailstab,thenpresstheDetailsbuttontostarttheEdgeportutility.

WindowsNT4.0

FromtheWindowsStartmenu,selectPrograms>InsideOutNetworksUtilities>EdgeportConfigurationUtility.

Windows2000





Serial Port Configuration MethodsAutomatic(Default).WhentheprinterispluggedintotheUSBportofthehostandthedriversareloaded,theprinterwilldefaulttothenextavailableserialportnumber.Inmanycasesthisisexactlywhatisdesired.YoucanchecktheassignedserialportbyclickingtheGeneraltabintheEdgeportutility.YoullseeanentryfortheNCRprinter.Expandthelisttoseewhichserialporthasbeenassignedtotheprinter.

Assigningaserial

port

to

the

printer. Ifthedefaultassignmentdoesnotmeettherequirementsoftheinstallation,youcanassignadifferentserialporttotheprinter.FromtheGeneraltaboftheEdgeport

utility,selecttheprinterandpressConfigure.Followthedirectionsontheresultingformtoassignanewporttotheprinter.

AssociatingaserialportwithaspecificUSBport. (Windows98andNT)IncertaininstallationsitisdesirabletoassociateaserialportnumberwithaspecificUSBport.Thisisparticularlyimportantif


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November 200346

multipleidenticalprintersareinstalledononehost.SelecttheAdvancedtabintheEdgeportutility,andfollowtheinstructionsforconfiguringtheserialportnumberbasedonthephysicalUSBport.

Uninstalling the DriversWindows98:





5. ClicktheAdvancedtab.

6. ClicktheUninstallbuttonandfollowtheonscreeninstructions.

WindowsNT:

WindowsNTuserswillneedtoruntheEdgeportConfigurationUtilitytouninstallthedrivers.

1. PressWindowsStartMenubutton.

2. ChoosePrograms,thenInsideOutNetworksUtilities.

3. ChooseEdgeportConfigurationUtility.



Windows2000:


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November 2003 47








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Chapter 3: Solving Problems 7167 Owners Manual

November 200348

Chapter 3: Solving Problems

The7167printerisasimple,generallytroublefreeprinter,butfromtimetotimeminorproblemsmayoccur.Forexample,thepowersupplymaybeinterruptedorthethermalprintheadmayoverheat.

AgreenLEDontheoperatorpanelsignalsthatsomethingmaybewrong.

Forsomeproblems,theprintercommunicatestheinformationtothehostcomputerandreliesontheapplicationtoindicatewhattheproblemis.

Theinformationonthefollowingpagesdescribessomeproblemsthatyoumayencounter:problemsthatyoucaneasilyfix,andothersthatyouwillneedtocontactaservicerepresentativefor.

You

may

be

able

to

correct

many

of

the

conditions

or

problems

without

calling

for

service.

However,ifaproblempersists,contactaservicerepresentative.SeeContactingaServiceRepresentativeattheendofthischapter.

Green LED Does Not Come On/Printer Will Not Print

Problem What to Do Where to Go

Cablesmaynotbeconnectedproperly

Checkallcableconnections.Checkthatthehostcomputerandpowersupplyarebothon(thepowersupplyisturnedonbypluggingitintoanoutlet).

SeeConnectingtheCablesinchapter2.

Powersupplymaybedefective Ifthepowersupplyispluggedin,butdoesnotcomeon,youwillneedtoorderanewpowersupply.

SeeOrderingOtherSuppliesinchapter1.


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7167 Owners Manual Chapter 3: Solving Problems

November 2003 49

Green LED Blink ing (Slow)


Receiptpaperislow* Thereareabout4 meters,3meters,(15feet,10feet)ofpaperleft.Changethepaper

soon

to

avoid

running

out

of

paper

part

way

throughatransaction.

SeeLoadingandChangingtheReceipt

Paper

in

chapter

2.

Green LED Blinking (Fast)


Receiptpaperisout Changethepapernow.Donotrunatransactionwithoutpaperasthedatamaybelost.

SeeLoadingandChangingtheReceiptPaperinchapter2.

Receiptcoverorfrontcoverisopen

Closethecover.Theprinterwillnotoperatewitheitherofthecoversopen.

Knifefailure Openthereceiptcoverandchecktheknife.Clearanyjammedpaperyoucansee.Tearoffanyexcesspaperagainstthetearoffblade.

Contactaservicerepresentativeifthisdoesnotresolvetheproblem.

SeeContactingaServiceRepresentativelaterinthischapter.

Paperjaminslipstation Openthefrontcoverandcheckthesliptableandunderthecarriage.Removeanypaperyousee.

Ifyoucannotseeapaperjamorotherobstruction,contactaservicerepresentative.


Paperjamincarriage OpenFrontCoverandclearpaperfrompath.

Paperjamduringflip IfvisiblethroughFrontWindow,openaccessdoorandclearpaperjam,ifnot,openFront

Coverandclearjam.


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November 200350

ACsupplyvoltageisoutofrange

Ifpaperisnotlowandnoconditionsindicatethatthethermalprintheadistoohot,thenitislikelythatthepowersupplyvoltageisoutofrange.

Contactaservicerepresentativeifthisdoes

notresolvetheproblem.SeeContactingaService

Representativelaterinthischapter.

Thermalprintheadtemperatureisoutofrange

Theprintheadmayoverheatwhenprintinginaroomwherethetemperatureisabovetherecommendedoperatingtemperatureorwhenprintinghighdensitygraphicscontinuously,regardlessoftheroomtemperature.Ineithercase,theprinterwillshutoff.

Ifthetemperatureoftheprintheadistoohot,

adjust

the

room

temperature

or

move

the

printertoacoolerlocation.

SeeEnvironmentalConditionsinAppendixAfortherecommendedtemperaturerangeforoperatingtheprinter.

Iftheprintheadisoverheatingbecauseofprintinghighdensitygraphicscontinuously,reducethedemandontheprinter.

Iftheprintercontinuestooverheat,contactaservicerepresentative.


Powersupplyvoltageisoutofrange

Ifpaperisnotlowandnoconditionsindicatethattheprintheadistoohot,thepower

supplyvoltageisoutofrange.Contactaservicerepresentative.

SeeContactingaServiceRepresentativelaterin

thischapter.

Slip or Forms Printing is L ight


Ribboncassetteisworn Replacetheribboncassette.


SeePuttingInandChangingtheRibbonCassetteinchapter2.



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7167 Owners Manual Chapter 3: Solving Problems

November 2003 51

Receipt Printing is Light or Spotty


Thermalprintheadmaybedirty Openthereceiptcoverandcleanthethermalprintheadwithcottonswabsandisopropyl

alcohol.

Caution:Donotusethealcoholtocleanotherpartsoftheprinter.Damagewilloccur.


SeeCleaningthePrinterinchapter2.


Note: Thethermalprintheaddoesnotnormallyrequirecleaningiftherecommendedpapergradesareused.Ifnonrecommendedpaperhasbeenusedforanextendedperiodoftime,cleaningtheprintheadwiththealcoholandcottonswabswillnotbeofmuchbenefit.SeeOrderingThermalPaperinchapter1forrecommendedpaper.

LED (Slip Table) Does Not Come On


Formorchecknotinsertedproperly

Lineuptheformorcheckagainsttheguide(wall)andslideittowardthebackoftheprinteruntilitcontactstheformstopandcantgoanyfurther.Extralongformsmayneedto

beinsertedfromthesidetodisengagetheformstop.


SeePrintingonFormsorChecksorValidatingandVerifyingChecksinchapter2


Forms Skew or Catch


Formorcheckskewingorcatchinginslipstationduetoan

obstructionorpaperjam

Openthefrontcoverandcheckforanypaperjamsorobviousobstructionintheslipstation.

Cleartheobstructionorjammedpaper.




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November 200352

MICR Check Reader Not Reading Properly


MICR(MagneticInkCharacterRecognition)checkreaderdoesnotreadormisreadschecks

OpentheslipcoverandcleantheMICRreadheadwithcottonswabsandisopropylalcohol.

SeeAdjustingtheMICRCheckReaderinchapter4.

Other Serious ProblemsThefollowingproblemsallneedtobecorrectedbyaqualifiedservicerepresentative.Seethenextsection,ContactingaServiceRepresentative.

MICR check reader not operating properly

Forms not feeding into the slip/forms area properly

Missing dots in slip or forms printing

Printer will not cycle or stop when requiredIllegible characters

Paper will not feed

Knife will not cycle or cut

Platen will not open or close

Printer will not communicate with Host

Contacting a Service RepresentativeForseriousproblems,suchastheprinternotprinting,notcommunicatingwiththehostcomputer,ornotturningon,contactyourNCRauthorizedserviceorganizationtoarrange

foraservicecall.Inadditiontotheservicemanuallistedbelow,otherservicerelatedmaterialsmaybeavailable.ContactyourNCRauthorizedservicerepresentativetoobtaintheservicemanual.

7167 Thermal Receipt and Impact Slip Printer: Service Manual (B005-000-1407)(includes the Troubleshooting Guide and the Preventative Maintenance Guide)


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7167 Owners Manual Chapter 4: Diagnostics

November 2003 53

Chapter 4: Diagnostics

Thefollowingdiagnostictestsareavailableforthe7167:

Level 0 Diagnostics (Startup)Performed during the startup cycle.

Level 1 Diagnostics (Printer Configuration)Allows configuration of the printer using a Configuration Menu that is printed on a receipt.

Level 2 Diagnostics (Runtime)The printer checks the status of these conditions during normal operation.

Level 3 Diagnostics (Remote)The printer keeps track of counters during normal operation.

Vendor AdjustmentPerformed in off-line mode. Allows to change settings for mechanical and perform printer test.Modifications of these settings are to be made by service personnel only.

Level 0 DiagnosticsTheprinterautomaticallyperformslevel0diagnosticswhenitisputonline.Level0diagnosticscomprisethefollowingactions:

Motors are turned off.

Microprocessor timing is checked, CRC check of the firmware ROM is performed, external RAM isread.

ThegreenLEDonthesliptableflashesonceifthisactionsucceeds.

Level0diagnosticsstopifthisactionfails.Failureisindicatedbytheprintergoingdead:knifeandprintheaddonothome,theplatendoesnotopen,LEDsarenotlit,theprinterisunabletocommunicatewiththehostcomputer.

Knifeishomed.Afaultconditioniscausedifthisactionfails.

Slipplatenisopened.

Slipprintheadishomed.Afaultconditioniscausedifthisactionfails.

Thestatusofallsensorsischecked,andthestatusbytesareupdated.

Iftheprinterhasnotbeenturnedonbefore,thedefaultvaluesfortheprinterfunctionswillbeloadedintothenonvolatilememoryduringlevel0.Thesevaluescanbechangedinlevel1diagnostics.SeeLevel1Diagnosticsforthefunctionsandtheirsettings.

Whenthelaststepiscomplete,thePaperFeedbuttonisenabledandtheprinterisreadyfornormaloperation.Informationaboutthetestsisavailabletothecommunicationinterfacethroughthecommands.


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Chapter 4: Diagnostics 7167 Owners Manual

November 200354

Level 1 DiagnosticsLevel1diagnostics(setupmode)allowyoutochangethesettingsforvariousprinterfunctionsandruncertaintests.

Keepthefollowinginformationinmindwhenchangingthesettings:

The settings can only be changed when the printer is in level 1 diagnostics (setup mode): Switch 1must be set to On and Switch 2 must be set to Off.

The default options are set at the factory and are stored in the history non volatile memory

Once the settings have been changed and stored in the non volatile memory, the diagnostic setupis exited which saves the settings.

Caution: Ifyouarechangingthe printersettings,besuretheyarethecorrectsettingsforthatparticularfunctionortesttoavoidaccidentallychangingthesettingsforanotherfunctionortest.Ifthesettingsareaccidentallychangedyoumustreenterthesetupmodeandreenterthecorrectsettings. Ifyouneedassistance,contactaservicerepresentative.SeeContactingaServiceRepresentativeinchapter3.

Printer ConfigurationPrintersaregenerallyshippedwithallappropriateconfigurationsettingspresetatthefactory.Theonlytimetheusershouldneedtochangetheprinterconfigurationisifanewoptionisinstalledorthefirmwareischanged.ItisalsopossibletheusermayneedtoruncertaintestsusingtheConfigurationMenu.

TheuserconfigurestheprinterusingaconvenientConfigurationMenuthatisprintedonreceiptpaper.TheConfigurationMenuprintsinstructionsandsettingoptionsinteractivelyastheusergoesthroughtheconfigurationprocess.ThefollowingfunctionsandparameterscanbechangedwiththescrollingConfigurationMenu:

Configuring the Printer

Communication InterfaceInterface Type

Baud Rate

Number of Data Bits

Number of Stop Bits

Parity

Flow Control

Data Reception Errors

Receive Buffer

Setting Diagnostic Modes

Off, Normal Mode

Datascope Mode

Slip Test Mode

Receipt Test Mode

MICR Test Mode

Check Flip Test Mode

Print Head Gap Adjust Test Mode


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November 2003 55

Setting Emulation/Software Options

Emulation

Printer ID

Default Lines Per Inch

Carriage Return Usage

Asian Mode1

Slip Print Width

Receipt Synchronization

Platen Waiting Time

Setting Hardware Options

Print Density

Maximum Power Option

Paper Low Sensor

Paper WidthKnife Options

MICR Option

Check Flip Option

Color Paper Option

MICR Dual Pass

Scan

Setting Default Code Page

Setting EEPROM to default settings

1Asian Mode isnt supported by model 7167-1035 and 7167-2035.


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November 200356

Configuring the Printer

UsetheConfigurationMenutoselectfunctionsorchangevarioussettingsasindicatedintheprecedingsections.TheConfigurationMenuprintsinstructionsandsettingoptionsinteractivelyastheusergoesthroughtheconfigurationprocess.

Caution: Beextremelycarefulinchanginganyoftheprintersettingstoavoidchangingsettingsthatmightaffecttheperformanceoftheprinter.

1. SetDIPSwitch2toOff,Switch1toOn.

2. Resettheprinter.

ForresettingtheprinterinstructionseeChapter2page13

Thisconfigurationmenuallowsyoutosetmechanicaladjustmentparametersandselectprintertest.

SubmenusareenteredandselectionsaremadeusingthePaperFeedButton.

- ShortClick:FeedButtonisquicklydepressedandreleased

- Longclick:FeedButtonishelddownmorethan1second

Pressthepaperfeedfortheconfigurationyouwant.

Defaultsaremarkedwithasterisk(*).

********MainMenu***************************************

Select a sub-menu:

- EXIT -> 1 Click- Print Current Configuration -> 2 Clicks- Set Communication Interface -> 3 Clicks- Set Diagnostics Modes -> 4 Clicks- Set Emulation/Software Options -> 5 Clicks- Set Hardware Options -> 6 Clicks- Set Default Code page -> 7 Clicks- Set EEPROM To Default Settings -> 8 Clicks

Enter code, then hold Button DOWNat least 1 second to validate

BottomCover


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November 2003 57

Configuration Menuand Print Testsamples (show approximately 60% of size).

7167A991703053

V00.17C525

V03.120EFF

2Mbytes256Kbytes64Kbytes64Kbytes

RS232/USB

9600

81NoneDTR/DSRPrint ?4K Bytes

OFF, Normal Mode

7158 Native Mode7158 Native ID7.52

To enter Diagnostics Mode:1) Flip DIP switch #1 on2) Reset the printer by pressing

and holding the Receipt Feed switchdown while disconnecting andreconnecting the power.

*** Diagnostics Form ***

Model numberSerial number

Boot FirmwareRevisionCRC

Flash FirmwareRevisionCRC

HardwareFlash Memory SizeFlash Logos SizeFlash Fonts SizeFlash User Storage

Communication InterfaceInterface TypeParametersBaud Rate

Data BitsStop BitsParityFlow ControlReception ErrorsReceive Buffer

Diagnostic Mode

Emulation/SoftwarePrinter EmulationPrinter ID ModeDefault LPI

*** Printer Config Menu ***

The config menu allows you to setgeneral printer parameters. Sub-menusare entered and selections are made

using the Paper Feed Button:

- Short Click : Feed Button isquickly depressedthen released.

- Long Click : Feed Button is heldDown more than 1secthen released.

CAUTION !!The settings are predetermined infactory and should generally not bechanged to avoid changing otherfunctions.

**************

************* Main Menu ******************************************************

Select a sub menu:- EXIT 1 Click- Print Current Configuration 2 Clicks- Set Communication Interface 3 Clicks- Set Diagnostics Modes 4 Clicks- Set Emulation/Software 5 Clicks- Set Hardware Options 6 Clicks- Set Default Code Page 7 ClicksSet EEPROM To Default 8 Clicks

Enter code, then hold Button DOWMat least 1 second to validate

Important: Ensure that theconfiguration settings matchyour host computer, if not,enter the Configuration Menuto make changes.

::

::

::

::::

:

:

::::::

:

:::


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November 200358

4. PressthePaperFeedButtontomaketheselections.

Theinstructionsindicatewhethertoselectsomethingwithashortclick,alongclick,oraseriesofshortclicks.IndicateYeswithalongclick,Nowithashortclick.

Press

and

hold

the

Paper

Feed

Button

for

at

least

one

second

for

a

long

click.

Press

the

PaperFeedButtonquicklyforashortclick.

5. Whenfinished,setDIPSwitch1toOffandresetprinter.

Communication Interface Modes

TheConfigurationMenugivestheusertheoptionofsettingtheprintertouseanRS232Cserialport.(SeeConfiguringthePrinterforinstructionsonhowtoentertheConfigurationMenu.)

RS-232C Interface SettingsIftheusersetstheprintertouseanRS232Cserialinterface,theConfigurationMenucan

beusedtosetthefollowingRS232Cspecificsettings:

Set the baud rate to 115200, 57600, 38400, 19200, 9600, 4800, 2400, or 1200 baud

Set the number of data bits to seven or eight

Set the number of stop bits to one or two

Enable or disable parity

Set flow control to software (XON/XOFF) or Hardware (DTR/DSR)

Set the printer to ignore data errors or print a ? upon encountering an error

Thesettingsusedwilldependonthesoftwaretheoperatorisusingandthecapabilitiesof

thehostcomputer.

Pressthepaperfeedbuttonforthecommunicationssettingsyouwant.

Defaultsaremarkedwithasterisks(*).

** SET INTERFACE TYPE ?YES -> Long ClickNO -> Short Click

RS232/USB* -> 1 ClickRS232 -> 2 ClicksUSB -> 3 ClicksEnter code, then hold Button Down

At least 1 second to validate

** SET BAUD RATE ?YES -> Long ClickNO -> Short Click

115200 Baud -> 1 Click57600 Baud -> 2 Clicks


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38400 Baud -> 3 Clicks19200 Baud -> 4 ClicksMore -> 5 Clicks

Enter code, then hold Button DOWNAt least 1 second to validate

9600 Baud* -> 1 Clicks4800 Baud -> 2 Clicks2400 Baud -> 3 Clicks1200 Baud -> 4 clicks

Enter code, then hold Button DOWNAt least 1 second to validate

** SET NUMBER OF DATA BITS ?YES -> Long ClickNO -> Short Click

8 Data Bits* -> Long Click7 Data Bits -> Short Click

** SET NUMBER OF STOP BITS ?YES -> Long ClickNO -> Short Click

1 Stop Bits* -> Long Click2 Stop Bits -> Short Click

** SET PARITY ?YES -> Long ClickNO -> Short Click

No Parity* -> 1 ClickEven Parity -> 2 Clicks

Odd Parity -> 3 ClicksEnter code, then hold Button DOWN


** SET FLOW CONTROL METHOD ?YES -> Long ClickNO -> Short Click

Software (XON/XOFF) -> Long ClickHardware (DTR/DSR)* -> Short Click

** SET DATA RECEPTION ERRORS OPTION ?YES -> Long Click

NO -> Short Click

Ignore Errors -> Long ClickPrint ?* -> Short Click

Note:Press the Paper Feed Button for at least one second to validate the selection.

Receive Buffer Size Option

Thisfunctionallowstheusertosetthebuffersizetoasingleline ora4Kbuffer.


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Press the Paper Feed Button for the option you want.

** SET RECEIVE BUFFER SIZE ?YES -> Long ClickNO -> Short Click

4K Buffer* -> Long ClickOne Line -> Short Click

Note: Press the Paper Feed Button for at least one second to validate the selection.

Save Parameters

Thisfunctionallowstosavetheselectedcommunicationsettingsorreturntothecommunicationsettingstoselectadditionaloptions.

Press the Paper Feed Button for the option you want.

Save new parameters ?YES -> Long ClickNO, MODIFY -> Short Click

Diagnostic Modes

Thisfunctionallowstheusertoputtheprinterintothefollowingdiagnosticmodes:

OFF, Normal Mode: this is the normal operating mode of the printer.

Datascope Mode: the receipt printer prints incoming commands and data in hexadecimal format.Slip test Mode: the slip printer prints two code pages.

Receipt Test Mode: the receipt printer prints two code pages.

MICR Test Mode: the receipt printer prints all characters recognized by the MICR.

Check Flip Test Mode: the check flip mechanism will flip an inserted check.

Print Head Gap Adjustment Mode: the slip printer prints several lines of rolling ascii even receiptcover is open.

ThediagnosticmodesareenabledordisabledbyusingtheConfigurationMenu.SeeConfigurationthePrinter,forinstructionsonhowtoentertheConfigurationMenu.

Press the Paper Feed Button for the diagnostic mode you want.

** SET DIAGNOSTICS MODE ?YES -> Long ClickNO -> Short Click

OFF, Normal Mode* -> 1 ClickData Scope Mode -> 2 ClicksSlip Test Mode -> 3 ClicksReceipt Test Mode -> 4 Clicks


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More Options -> 7 ClicksEnter code, then hold Button DOWN


MICR Test mode -> 1 ClickCheck Flip Test mode -> 2 ClicksPrint Head Test Mode -> 3 ClicksEnter code, then hold Button DOWN


Datascope Mode

DatascopeModeallowstheusertotesttheprinterscommunications.WheninDatascopeModetheprinterreceivesallcommunications,butinsteadofexecutingthecommandsitprintsthemoutonreceiptpaperashexadecimalnumbersintheorderreceived.Forexample,theASCIIcharacterAisprintedasthehexadecimalnumber41ansoon.

ToruntheDatascopeMode:1. EntertheConfigurationMenu.SeeConfiguringthePrinterforinstructiononhowto

entertheConfigurationMenu.

2. AfteryouhaveenabledtheDatascopeModethroughtheConfigurationMenu,exittheConfigurationMenu.

3. Runatransactionfromthehostcomputer.

Allcommandsanddatasentfromthehostcomputerwillbeprintedashexadecimalnumbersasshownintheillustration.

30 31 32 33 34 35 36 37 38 39 40 41 : 0 1 2 3 4 5 6 7 8 9 @ A

41 42 43 44 45 46 47 48 49 50 51 52 : A B C D E F G H I J K L

ToexittheDatascopeMode:

1. EntertheConfigurationMenuagain

2. DisabletheDatascopeMode

3. ExittheConfigurationMenu

TheprinterisinNormalModeandcancommunicatewiththehostcomputer.

Slip Test Mode

ToruntheSlipTestMode:

1. EnabletheSlipTestModethroughtheConfigurationMenu,(SeeConfiguringthePrinter,forinstructionsonhowtoenterConfigurationMenu).ThenexittheConfigurationMenu.

2. Insertaslipintotheslipstation.

3. PushthePaperFeedButton

4. Allcodepageswillbeprinted.

5. Gotostep2againtorepeatthistest.


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ToexittheSlipTestMode:

1. EntertheConfigurationMenuagain.

2. DisabletheSlipTestMode.

3. ExittheConfigurationMenu.

TheprinterisintheNormalModeandcancommunicatewiththehostcomputer.

Receipt Test Mode

ToruntheReceiptTestMode:

1. EnabletheReceiptTestModethroughtheConfigurationMenu.SeeConfiguringthePrinter,forinstructionsonhowtoentertheConfigurationMenu.

2. PushPaperFeedButtonandthereceiptstationwillprintallcodepages.

3. Thetestendswithacut.

4. Gotostep2againtorepeatthistest.

ToexittheReceiptTestMode:


2. DisabletheReceiptTestMode

3. ExittheConfigurationMenu

TheprinterisinNormalModeandcancommunicatewiththehostcomputer.

MICR Test Mode

MICRTestModeallowstheusertotestwhethertheMICRisoperatingcorrectly.WhentheprinterisinthismodetheMICRreadscharactersonachequeasusual,butinsteadof

transmittingthevaluestothesoftwareitprintsonreceiptpaper.

ToruntheMICRTestMode:

1. EntertheConfigurationMenu.SeeConfiguringthePrinter,forinstructionsonhowtoentertheConfigurationMenu.

2. AfterenablingtheMICRTestModethroughtheConfigurationMenu,exittheConfigurationMenu.

3. Insertacheckintotheslipstation.(SeeVerifyingandValidatingCheckssection.)

4. TheprinterwaitsuntilacheckisinsertedanddetectedbeforetheplatenclosesandthecharactersarereadbytheMICRcheckreader.Thedecodeddataisprintedon

receiptpaper,theplatenisopened,andthetestisrestarted.

5. Theprintednumbersshouldmatchthenumbersonthecheck.IftheMICRcheckreadermisreadsacharacter,thetestprintsquestionmark?.IftheMICRcheckreaderisunabletoreadanycharacters,thetestprintsNOMICRDATATODECODE.

*** GOOD READ ***MICR Data:5001234UT33456789T 123 67 5


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ToexittheMICRTestMode:


2. DisabletheMICRTestMode.

3. ExittheConfigurationMenu.

TheprinterisintheNormalModeandcancommunicatewiththehostcomputer.

Check Flip Test Mode

ToruntheCheckFlipTestMode:

1. EnabletheCheckFlipTestModethroughtheConfigurationMenu(SeeConfiguringthePrinter,forinstructiononhowtoentertheConfigurationMenu),thenexittheConfigurationMenu.

2. Insertacheckasifvalidatingthecheck,lengthwiseandfacedownintotheslipstation.(SeeVerifyingandValidatingCheckssectiontoinsertcheck.)

Acheckmustbeusedifanyothersliporformisinsertedtheprinterwillnotconduct.

3. PushPaperFeedButton.

4. Thecheckthengoesthroughthefliproutineonlynoprintingtakesplace.

To

exit

the

Check

Flip

Test

Model:


2. DisabletheCheckFlipTestMode.

3. Ex

NCR 7167 Owners Manual

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