NCCET December Webinar - Restructuring Continuing Education and Corporate Training

A Model for Centralized Corporate Training and Continuing Education

• Six colleges• Ten satellite centers• Two university centers• 1,400+ sq. mile service area• 85,000 students• 5,000+ employees

trained at clientcompany locations

• 100+ businesses served

System Highlights

Locations

Lone Star College Campuses:

LSC-CyFair

LSC-Kingwood

LSC-Montgomery

LSC-North Harris

LSC-Tomball

LSC-University Park

Decentralizedto

Centralized

Office of Workforce

Development

Audience Participation Polling Question

The way we are….

SOAVC,

course inventory,

New programs

LSC-KingwoodVP-CE/SS

LSC-

North Harris

Dean-CE/CT

LSC-Montgomer

yPartially

Integrated Model

LSC-Tomball

VP-CE

LSC-CyFair

Integrated Model

CE & CC Structure

Each campus had a different model and was not connected to the system workforce development office.

Corporate College was buried within CE

Office of Workforce Development

Workforce Development

Corporate College

Conference Center

New Program

Development

Continuing Education

Workforce Grants

New Model

Audience Participation Polling Question

Why Change? – Communication

• Internal - Internal - Different reporting – and different importance to college president

• External - Businesses confused• External - Businesses had multiple locations in

one service area– Promotion

• Image – embedded into the college image• 5 marketing plans – if any• 5 websites – if any

– $$$• Chancellor looking for other revenue streams• Grants – submitted from each college• A/R – no follow through on clients paying invoices

Phase 1: Corporate College

Corporate College - Phase 1 Structure

• Why Change? – Communicatio

n– Promotion– $$$

Business Training Consultants

ManufacturingLogistics

GovernmentHealthcare

KingwoodImplementati

on Mgr.

MontgomeryImplementati

on Mgr.

North HarrisImplementati

on Mgr.

TomballImplementati

on Mgr.

CyFairImplementati

on Mgr.

Corporate College -Phase 2 Structure

Associate Vice Chancellor Workforce and Continuing

Education

Director, Business

Development and Sales

Business Training

Consultants

Director, Training Project

Implementation

Implementation Managers

Division Operations Manager

Division Assistant

Corporate College -Phase 3 Structure

Associate Vice Chancellor Workforce

Development(Corporate College)

Director, Business

Development and Sales

Training Consultants

Business Development

Manager

Director, Training

Implementation

Account Representative

s

Grant Implementatio

n

Department Operations Manager

Director, Conference

Center

Sales Manager Event Manager

Corporate College

Business Solutions – profit center• Needs Assessment• Consulting• Skills Testing• Curriculum Development• Training• Apprenticeships • Room leasing and catering

Corporate College

Accountability:– Sales revenue – Lease revenue– Grants

Collaboration:– Input for New Program Development– Connect HR Managers/VP to Job Placement– Customize CE programs – Develop online offerings– Professional seminars and workshops

So is it working?

2008/2009 2009/2010 2010/2011 2011/20120

500,000

1,000,000

1,500,000

2,000,000

2,500,000

Goal 2.4 milSales

Phase 1 Continuing Education

• Centralized CE under an Executive Director • 5 Sr. Program Managers• Centralized Program Development Process

• Single CE Schedule – all 5

• More Collaborative instead of competitive

• Standardized PM responsibilities - Accountability

• Sr. PM SME support

• Sharing of Budgets

Phase 1 Continuing Education

• 6.2 million dollar budget to provide

– Workforce Development Certificate Programs (approximately 50) – duplicated across

system

– Adult personal enrichment

– Adult Basic Education: GED and ESL

– Youth summer camps & school year programs

– Academy for Lifelong Learning

– Continuing Education linked to credit

– Seminars for licensed professionals requiring CEUs.

So is it working?

• 5 Sr. Program Managers– responsible for curriculum and programs– Confusion about roles

• Budget

– 2010 budget was $6,232,073• Actually spent $6,633,142

– split between 5 campuses – • managed by campus directors• competition between campuses

– Revenue was $5,263,457Audience Participation

Polling Question

However…..

• Continuing Education– Still needed to reduce budget– Streamline processes– Staff still felt disorganized

• Outside consultant

Continuing Education-

Phase 2 modifications• Needed to streamline processes to

reduce budget by $500,000– iStar buckets (departments/programs)– Content Leads– Some Program Managers– Campus Program Coordinators– More flexibility in tuition– Promoted Registration Personnel to

Specialist IV/Advisors

Continuing Education-

Phase 2Associate Vice Chancellor Workforce Development

Dean Continuing Education

Directors (5)(Dotted Line to Campus

Administration)

DOM (5)

Specialist IV’sCashiers (2)

PT – (4)

Program ManagersProgram Coordinators

(20)Division Coordinator (5)

Full-time Faculty (10)Adjunct (100’s)

Sr PM’s (3) Department Assistant iStar Analyst

Accountability

Commitment Control - Budget Overview - Ledger Group KK_DEPT TOTAL FY12

DepartID

ProgramDescription

Budget Expense Encum/Pre-Encum

AvailableBudget*

TotalEnrollment

LeisureEnrollment

WorkforceEnrollment

Revenue

200001 Business & Professional 200008 Health Occupations & Emerg SVC 200302 Sfwr Prog Scrty 200308 General Occupations 200602 Culinary/Cosmo/Home 200604 Law Enforcement 200608 Transportation 200610 Engineering Technology 200612 Construction Trades 200613 Welding 200614 Machining 200615 Mechanical/Repair 200901 Languages 200902 ESL Workforce 240001 Business & Professional (NF) 240015 Teacher Cert (NF) 240016 Testing/Assessment (NF) 250110 GED ABE (NF) 250111 Languages (NF) 250401 Leisure Learning Other (NF) 250410 Discovery College Youth (NF) 250411 ALL (NF) 250701 ESL (NF) TOTAL CE PROGRAMS 66 CE Campus Admin 0000009002 CE Revenue

0000 System CE Admin Total CE Revenue

So is it working?

FY10 FY11 FY12 -

1,000,000.00

2,000,000.00

3,000,000.00

4,000,000.00

5,000,000.00

6,000,000.00

7,000,000.00

AdjustedBudgetExpenseRevenue

Audience Participation Polling Question

In Closing

Stay focused on the primary reasons we create new programs and specializations of existing programs:

CE / Corporate College Partnerships

Sometimes CC sometimes CE

Facilities

Faculty

Curriculum

Thank you!

Questions???

Bonnie DeanDirector, Business Development & [email protected]

Robin GarrettDean, Continuing [email protected]

www.lonestar.edu