NBX 25 Communications SystemNBX® 25 COMMUNICATIONS SYSTEM The NBX NetSet administration utility delivers a true breakthrough— simple, systemwide management. 2 auto-discover and

DATA SHEET

NBX® 25 Communications System

Key Benefits

Combining voiceand data servicesfor small businesses

Built-in 8-port local area network(LAN) infrastructure

Single-wire cabling for voice and data(convergence)

Built-in voice mail and automatedattendant

Supports up to 25 nodes (lines andstations)

Easy-to-use Web browser-basedadministration

Call detail reporting (CDR)

Robust telephony features

Call Center capabilities

Small businesses require an affordable,flexible phone system platform thatprovides no-compromise call process-ing features and functionality whileminimizing the day-to-day operationand maintenance hassles associatedwith conventional telephone systems.

The 3Com® NBX® 25 communicationssystem delivers exactly that. With theNBX 25 system, small companies canhave access to feature-rich callprocessing, toll-quality voice commu-nications, and all the productivity-enhancing benefits of an EthernetLAN—in a single converged network.By combining voice and data on asingle network infrastructure, theNBX 25 system eliminates the cost ofinstalling two separate systems—onefor voice and one for data. This offersgreater scalability, simplifies adminis-tration, and significantly reduces

overall cost of ownership. An organi-zation can grow from one to 25 nodes(lines and stations) with up to 12 cen-tral office (CO) lines—withoutwholesale system replacements.

The NBX 25 system does morethan simply eliminate duplicatecabling. It allows companies that donot have a LAN to reap all thebenefits of networking, includingfile sharing, e-mail, print sharing,and shared Internet access* on acompanywide basis.

Adding a new user is as simpleas plugging in an NBX businesstelephone and making a few menuchoices. Deleting users is equallyeasy. Because the NBX businesstelephone is an intelligent LANdevice that retains its identity, even ifit’s unplugged and moved, it will

*Additional remote access server, LAN modem, or router required; sold separately.

NBX ® 25 COMMUNICATIONS SYSTEM

The NBX NetSet™

administration utilitydelivers a truebreakthrough—simple, systemwidemanagement.

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auto-discover and come right up.Users can easily change office loca-tions anywhere on the companynetwork without requiring a specialtechnician on-site.

Simple, SystemwideManagement and Control

The NBX NetSet™ administrationutility delivers a true breakthrough—simple, systemwide management.With the NetSet utility, anyone withminimum training can performroutine administrative functions via astandard Web browser, such asNetscape Navigator or MicrosoftInternet Explorer. From a single inputscreen, administrators can set up auser’s extension number, toll-callrestrictions, voice mailbox, featurebuttons, and CDR tracking. TheNetSet utility also enables administra-tors to do the following:

• Create and change up to 100systemwide speed dials

• Add or modify call coverage pointsand call routing paths

• Add or modify call forwardingservices to ensure that all calls areanswered promptly

• Change system parameter settings

• Perform troubleshooting

• Program the voice mail andautomated attendant system

• Set up hunt groups and callinggroups

Toll Restrictions

Uncontrolled telephone usage can be amajor expense for any business. TheNBX 25 system solves this problem byproviding a programmable dial planthat enables organizations to restrictaccess from certain phones or duringcertain hours of the day. The dial plancan also help small businesses savemoney by automatically routing out-bound calls to discount long-distanceservices, such as 10-10-XXX.

Call Detail Reporting (CDR)

In addition to the dial plan, the NBX 25 system controls costs byletting small-business owners trackusage by user via the NBX CallReports CDR application. This canhelp minimize unauthorized long-distance calling.

NBX ® 25 COMMUNICATIONS SYSTEM

Time of Day Service Modes

Organizations can program their NBX 25 system to respond differentlyat up to four times a day. Each ofthese customer-defined servicemodes—such as Open, Closed, Lunch,and Other—can be linked to specifichours of operation. Each service modecan have its own automated atten-dant, giving small businesses theflexibility to define how they wanttheir calls to be answered and routed.

Easy Operation for Users

The NBX 25 communications system is extremely easy to use.Preprogrammed buttons make it simple to conference, transfer, redial,and hold calls. One touch providesinstant access to voice messagingservices, speed dial, and forwardto voice mail. These capabilities arecomplemented by a two-line alphanu-meric LCD display that providespowerful features, including Caller IDsupport. Users can call other in-houseusers by scrolling through an internaldirectory on the LCD display andpressing a soft key to initiate the call.Each NBX business telephoneincludes a built-in speakerphonewith hands-free answer service.

User Programmingand Access

With the NetSet administrationutility, users can modify telephonesettings to their individual require-ments from their Web browser,including the following:

• Assign and change one-touch speeddials and print telephone buttonlabels

• Create and change up to 100personal speed dials

• Manage off-site message notificationservices

• Modify call coverage destinations

Users also have access to the following:

• View the internal directory to findtelephone extensions of other users

• View the members of hunt groupsand calling groups to which theybelong

• Access user manuals online

Flexible User Connectivity

In addition to the NBX businesstelephone, the NBX 25 systemsupports standard 2500 series-compatible analog devices, such asspeakerphones, fax machines, andcordless phones. Customers can easilyconnect these and other analog devicesto the NBX 25 system via optionalstand-alone NBX analog adapters orthe NBX 4-port analog terminal card.

Comprehensive Call Routingand Management

For continued success and customersatisfaction, organizations need timelyand efficient management of inboundcalls. The NBX 25 system’s AdvancedPowerMail eXchange™ (APX) voicemessaging system supports thesecritical needs with an array of callrouting and management features.

Multiple and MultilevelAutomated Attendant

The NBX 25 system includes four auto-mated attendant ports and four hoursof voice mail storage. Automated atten-dant lets incoming callers routethemselves quickly and accurately tothe individual or department theywant to reach. Callers can choose todial by extension, name, or depart-ment. To provide the appropriateresponse at all hours, administratorscan generate a set of customized greet-ings and activate the appropriate onebased on the time of day.

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The NBX® 25communications system is extremelyeasy to use.

NBX ® 25 COMMUNICATIONS SYSTEM

Because the automated attendantmodule can answer four calls simulta-neously, small businesses can respondeffectively to fluctuating call volumeswithout adding additional staff. Themodule also supports both multipleand multilevel automated attendantoperations, enabling users anddepartments to set up customizedincoming call greeting and routing tosuit their unique needs. Featuresinclude the following:

• Up to 5 customizable automatedattendants per system

• Up to 20 levels of submenus perautomated attendant menu

• Up to 9 menu choices per automatedattendant menu

• Programming of automated atten-dant trees via the NetSetadministration utility

• NetSet utility setup and testing toensure proper configuration

User Message Control

APX voice messaging gives each userindividual control over how calls andmessages are handled. Users can setup their own mailboxes via first-timesetup help; create personal greetings;manage new and old messages withoptions to save, delete, reply, and for-ward, as well as mark messages asprivate and/or urgent. Users can alsoaddress messages by name, extension,or distribution list for fast and easymessage dissemination to coworkers.

Message Notification andRetrieval

The APX system alerts users to newmessages via an LED message waitingbutton on the NBX telephone—whilethe phone’s built-in display shows thenumber of new and saved messages.Users no longer have to wonder howmany messages are waiting for them.With the NBX 25 system, retrievingmessages is as simple as pressing theMSG button and entering a password.

Off-Site Notification andRetrieval

When users are off-site, APX voicemessaging can notify them of newmessages via pager, telephone, or cel-lular phone. Users can retrieve voicemessages easily from anywhere usinga touchtone telephone.

Programmable Call CenterHunt Groups

The NBX 25 communications systemincludes support for up to five linearor circular hunt groups or callinggroups for Call Center applications,such as customer service, technicalsupport, and order entry. With linearhunting, users are organized intogroups that share a common groupextension. Inbound calls are alwayshandled in the same manner, follow-ing a sequential, predefined (topdown) order. In circular hunt groups,calls are handled dynamically, deliv-ered automatically to the nextavailable member in the group; thishelps ensure that no calls are missedand all users share the call load. If nomember of the group is available, thesystem can stack the callers in aqueue or provide alternate coverage.Hunt group programming is pass-word-protected. All group calls aretracked and can be reported using thebuilt-in CDR application.

Calling Groups

Small businesses often have limitedadministrative staff and expectemployees to help answer incomingcalls. With the 3Com NBX 25 system,companies like these can create call-ing groups to manage call flow—evenif an automated attendant answers thetelephone. For example, if callerswant to speak directly to a personinstead of leaving a voice mail mes-sage, they can press “0” on theautomated attendant menu. This cantrigger an alert to multiple individu-als in the calling group to ensure that

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Call Centercapabilities ensurethat no calls aremissed.

NBX ® 25 COMMUNICATIONS SYSTEM

The NBX® 25 systemenables small companiesto enjoy the same richcommunicationsenvironment as largeenterprises—at less cost.

the call is answered promptly. Callinggroups may also handle more thanone alerting call at a time.

Proven Best-of-BreedTechnology

The NBX 25 system is a breakthroughproduct that harnesses advanced 3Comtechnology to deliver a revolutionaryvoice/data solution for small compa-nies. By combining advanced voicetechnology with 3Com global leader-ship in data networking solutions, the3Com NBX 25 communications systemenables small companies to enjoy thesame rich communications environ-ment as large enterprises—at lesscost—while greatly simplifying theday-to-day operation of their communi-cations network.

High Availability andReliability

Although the NBX 25 system sharesthe LAN infrastructure of switchesand hubs with the data network, itoperates independent of computers,servers, and network operating sys-tems. This ensures that the phonesystem continues to function evenduring a network server failure.Because the NBX 25 system is anopen, standards-based platform, itwill work with a customer’s existingdesktop computers, servers, andEthernet hubs, switches, and routers.

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3Com NBX 25 Communications System

NBX ® 25 COMMUNICATIONS SYSTEM

Backed by thequality, reliability,technologicalinnovation, andworld-class supportof 3Com.

Small Businesses GetBig Results

No traditional key/hybrid phonesystem offers the built-in features,premium functionality, free LAN, easeof use, and manageability of theNBX 25 system. Best of all, it’s allbacked by the quality, reliability,technological innovation, and world-class support of 3Com, the leadingnetworking and communicationsvendor for small businesses.

Small-Office Connectivity

The 3Com NBX 25 communicationssystem provides full-featured,comprehensive business telephoneservices to small businesses.

Business Telephone

Available in charcoal gray andwarm white, the NBX businesstelephone’s standard features includethe following:

• Built-in speakerphone with hands-free answer services and mute

• Two-line display with Caller IDsupport

• Preprogrammed services, includingconference, transfer, redial, andhold

• One-button access to voice messag-ing services (message retrieval)

• 18 programmable buttons forcustomization by administratorsand/or users, such as speed-dialprogramming

• LCD display (2 line x 16 characters)

• Internal directory dialing via LCDand soft keys

• One-button call coverage forward tovoice mail

• Hub port for connecting a computerto the LAN

• Volume control buttons

Attendant Console

Organizations with a dedicatedtelephone attendant or receptionistcan purchase the NBX attendantconsole, which enables one person tomanage calls for the entire organiza-tion from a central location.

• Compact size fits in any officeenvironment

• Equipped with 50 buttons withLEDs and a shift key, allowing forsupport of 100 features/devices

• Enables easy transfers, call parking,paging, and speed dialing

Analog Adapter (1-port)

• Connects one analog device (such asstandard or cordless phone, Group 3fax, external alert or bell) to theNBX 25 system

• Includes one standard RJ-11 port

• Includes a hub port to connectan additional Ethernet device, suchas a printer, computer, or NBXbusiness telephone

• Supports switch-hook transferservices and flash

• Gives each user access to an APXvoice mailbox, off-site notification,and hunt/calling groups

• Includes one standard RJ-45connection port

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NBX ® 25 COMMUNICATIONS SYSTEM

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NBX 25 Chassis

The NBX 25 system chassis is a compact, 6-slotunit that can be mounted in a standard 19-inchdata rack or on a wall. The system chassisincludes the following:

• Support for LAN/WAN connectivity andbuilt-in expansion capabilities

• Power cord

• Universal expansion slots for easy systemexpansion

NBX 25 Call Processor

• Manages all incoming and outgo-ing call traffic

• Controls the built-in applicationsuite: APX voice messaging, auto-mated attendant system, andembedded Web server

• Includes call detail reporting

• Supports up to 25 nodes (lines andstations), but no more than 12loop-start analog lines

• Includes standard connectors formusic on hold (MOH) and externalpaging

• Features COM port for diagnostics

NBX Analog Line Card (4-port)

• Connects up to four loop-startPSTN telephone lines via fourRJ-11 interfaces

• Supports Caller ID services (whereavailable and must be purchasedseparately from your serviceprovider)

• Provides power failure cutoverport

NBX 10BASE-T Hub Card (8-port)

• Features eight 10 Mbps sharedEthernet ports, RJ-45 interfaces

• Includes one 10BASE2 BNCconnector for expansion

NBX Analog Terminal Card (not shown)

• Connects up to four analog devices(such as standard or cordlessphones, Group 3 fax, externalalert, or bell inputs on externalpaging amplifiers) to the NBX 25system

• Offers analog phone users accessto an APX voice mailbox, off-sitenotification, and hunt/callinggroups

• Includes four standard RJ-11 ports

• Supports switch-hook transferservices and flash

• Supported by NetSet administra-tion utility and APX call coverage

NBX 25 Chassis

NBX 25 Call Processor

NBX Analog Line Card (4-port)

NBX 10BASE-T Hub Card (8-port)

NBX ® 25 COMMUNICATIONS SYSTEM

To learn more about 3Com voice solutions, call 1 800 NET 3COM or visit www.3com.com.

3Com Corporation, Corporate Headquarters, 5400 Bayfront Plaza, P.O. Box 58145, Santa Clara, CA 95052-8145

To learn more about 3Com solutions, visit www.3com.com. 3Com Corporation is publicly traded on Nasdaq under thesymbol COMS.

Copyright © 2000 3Com Corporation. All rights reserved. 3Com and NBX are registered trademarks of 3Com Corporation.The 3Com logo, Advanced PowerMail eXchange, and NetSet are trademarks of 3Com Corporation. Netscape Navigator is aregistered trademark of Netscape. All other company and product names may be trademarks of their respective companies.

Printed in the U.S. on recycled paper. 400559-003 11/00

Dimensions and Weight6-Slot Chassis:Height: 264.7 mm (10.5 in)Width: 431.8 mm (17.3 in) Depth: 225.6 mm (9 in)Weight: 22 lb (empty)

30 lb (configured)

Power RequirementsChassis: Canada and U.S.:230/115 VAC, 60/50 Hz, 2/4 A

Power DissipationChassis: 200 W (maximum)

Phone: 5 W (maximum)

Environmental RangesOperating temperature: 0 to40°C (32 to 104°F)

Storage temperature: - 40° to+70°C (- 40° to +158°F)

Humidity: 5% to 85% noncondensing

ConfigurationTotal system devices: 25 ports(maximum), but no more than12 CO lines

Standards—Network AccessAnalog Lines: NationalRequirements FCC Part 68,Canada CS03

SafetyUL/CUL 1950 3rd Edition

EmissionsChassis: FCC Part 15 Class A

Phone: FCC Part 15 Class B

Specifications

Ordering Information NBX 25 KSU BundleBundle includes: 1 NBX 25 6-slot chassis, AC power lead,19-inch rackmounting and/or wall mounting kit ears, 1 NBX25 Call Processor, 1 NBX Analog Line Card (4-port), and1 NBX 10BASE-T Hub Card (8-port). 3C10236

NBX 25 Chassis

Includes: 1 NBX 25 6-slot chassis, AC power lead, 19-inchrackmounting and/or wall mounting kit ears. 3C10231

NBX 25 Call Processor*

The NBX 25 Call Processor is the foundation of the NBX 25Communications system, managing all incoming and outgo-ing call traffic. It is also an application server for the APXMessaging System, embedded Web server, and otheronboard and external application hosting and connectivity.Telephony adjunct connectors for Music on Hold, Paging,External Alerts, plus the system hard disk kit. Includes 4attendant ports and 4 hours of message storage. 3C10230

NBX Analog Line Card

The NBX Analog Line Card connects up to four Loop StartPSTN telephone lines to the NBX system via 4 RJ-11 inter-faces; includes built-in Caller ID services and built-in powerfailure transfer jack. 3C10114

NBX 10BASE-T Hub Card

The NBX 10BASE-T Hub Card includes 8 RJ-45 ports (10Mbps shared Ethernet) and one 10BASE2 BNC uplink portfor expansion. 3C10115

NBX Analog Terminal Card

The NBX Analog Terminal Card connects up to 4 tip/ring(2500 series compatible) analog devices, such as analogphone, cordless phone, Group 3 fax machine, speakerphoneadjunct, etc. Does not support modems. 3C10117

NBX Business Phone (Charcoal Gray)

Includes 18 programmable buttons, 10 dedicated featurebuttons, 2 x 16 LCD display plus 3 soft keys, integrated 10Mbps hub port, RJ-45 Ethernet connector, and an externalAC power adapter. 3C10121

NBX Business Phone (Warm White)

Includes 18 programmable buttons, 10 dedicated featurebuttons, 2 x 16 LCD display plus 3 soft keys, integrated 10Mbps hub port, RJ-45 Ethernet connector, and an externalAC power adapter. 3C10122

NBX DSS/BLF Adjunct (Charcoal Gray)

DSS/BLF receptionist display adjunct supports up to 100functions via a dedicated BLF button with status LED (50buttons with high/low shift position); connects to LAN via anRJ-45 connector; requires AC power adapter. 3C10123

NBX DSS/BLF Adjunct (Warm White)

DSS/BLF receptionist display adjunct supports up to 100functions via a dedicated BLF button with status LED (50buttons with high/low shift position); connects to LAN via anRJ-45 connector; requires AC power adapter. 3C10124

NBX Power Adapter Kit

The powered line adapter kit enables the Business Phone, orDSS/BLF Adjunct, to be powered via the patch Category 3 orCategory 5 Ethernet cable that extends from the local LANdropout to the device, eliminating the need to pull both aCategory 3 or Category 5 cable and a power cable to thedevice. 3C10125

NBX Analog Adapter

The NBX Analog Adapter provides a single port tosupport one tip/ring (2500 series compatible) analog devicesuch as analog phone, cordless phone, Group 3 fax machine,speakerphone adjunct, etc. Does not support modems. Theadapter includes one hub port for connecting an Ethernet-enabled device to the network, such as a computer, networkprinter, or NBX telephone set. 3C10120

NBX 25 Installation and Administration Guide 3C10232

NBX Business Telephone User Guide (5-pack) 3C10171

NBX 25 Resource Pack CD-ROM 3C10234

NBX 25 Resource Pack Kit

This resource kit includes the following: 1 NBX 25Installation and Administration Guide, 5 NBX BusinessTelephone User Guides, and 1 CD-ROM.

3C10235

*One Call Processor is required per system.