Navy Pride and Professionalism Lesson 1.3 Communication ...

Navy Pride and Professionalism – Communication and Conflict Management

Lesson 1.3 Communication and Conflict Management

Navy Pride and Professionalism

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Navy Pride and Professionalism – Communication and Conflict Management

Lesson Overview • In this lesson, you will learn the

components of verbal and non-verbal communication, how those components can help prevent or manage conflict, and how conflict can be resolved in the Navy.

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Navy Pride and Professionalism – Communication and Conflict Management

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Navy Pride and Professionalism – Communication and Conflict Management

Non-Verbal Communication • Factors other than words help

determine what a sender means and a receiver should understand

• What are some examples?

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Navy Pride and Professionalism – Communication and Conflict Management

Non-Verbal Cues

• Personal Space – Our “bubble” – Intimate Zone – Personal Zone – Social Zone

• Gestures • Eye Contact • Tone of Voice • Facial Expression

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Navy Pride and Professionalism – Communication and Conflict Management

What do these facial expressions say?

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Navy Pride and Professionalism – Communication and Conflict Management

Terms Used in Conflict Management

• Anger

• Aggression

• Assertive

• Suppressing

• Expressing

• Calming

• Stress

• Antagonistic

• Disagreement

• Opposition

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Navy Pride and Professionalism – Communication and Conflict Management

A Good Definition of Conflict

• Disagreements

• Interactions

• Disagreement or opposition

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Navy Pride and Professionalism – Communication and Conflict Management

Destructive Conflict • Diverts energy • Destroys morale • Hardens opposing positions in the

group • Produces irresponsible and regrettable

behavior • In extreme cases, can threaten survival

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Navy Pride and Professionalism – Communication and Conflict Management

Can conflict be constructive?

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Navy Pride and Professionalism – Communication and Conflict Management

Ways Conflict Can Be Constructive

• Open up issues of importance

• Result in the solution of problems

• Increase the involvement of other individuals

• Cause a sincere desire to communicate

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Navy Pride and Professionalism – Communication and Conflict Management

Ways Conflict Can Be Constructive Cont.

• Serve as a release to pent-up emotion, anxiety and stress

• Help build cohesiveness among people

• Help individuals grow personally

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Navy Pride and Professionalism – Communication and Conflict Management

Conflict Resolution in the Navy

• Informal Resolution System (IRS)

• Formal Grievance Procedure

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Navy Pride and Professionalism – Communication and Conflict Management

Informal Resolution System (IRS)

• IRS attempts to resolve disputes and complaints within the chain of command and at the lowest possible level

• The IRS is not a pre-requisite for filing a formal grievance

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Navy Pride and Professionalism – Communication and Conflict Management

Resolution Options under IRS

• Two-party approach

• Three-party approach

• Commanding Officer’s Request Mast

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Navy Pride and Professionalism – Communication and Conflict Management

Formal Grievances • If a conflict cannot be settled

informally, there are channels for filing a formal grievance

• If you are involved in a dispute or have a complaint that involves criminal acts, report it to the Navy Criminal Investigative Service (NCIS)

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Navy Pride and Professionalism – Communication and Conflict Management

Navy Core Values and Communication

• Honor

• Courage

• Commitment

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Navy Pride and Professionalism – Communication and Conflict Management

Summary • Communication Process

• Non-Verbal Communication

• Destructive and Constructive Conflict

• Informal Resolution System (IRS) and Formal Grievance Procedures

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