Navigating the MPM Suite Tricia Pyle, IS Specialist Kelly Templeton LPN, IS Specialist Michelle Swofford FNP, Team Leader.

Navigating the Navigating the MPM SuiteMPM Suite

Tricia Pyle, IS SpecialistTricia Pyle, IS Specialist

Kelly Templeton LPN, IS SpecialistKelly Templeton LPN, IS Specialist

Michelle Swofford FNP, Team LeaderMichelle Swofford FNP, Team Leader

What is the MPM Suite?What is the MPM Suite? LSS and Meditech Modules: LSS and Meditech Modules:

MPM Scheduling (CWS)PBR-Billing and ReceivablesARM-Authorization and Referral MgtEAR-Electronic Ambulatory RecordRXM/AOM-Ambulatory Order MgtPWM-Provider Workload Mgt

Who are we?Who are we?We are a diverse clinic system:9 Rural Health Clinics

All Family Practices

7 Non-Rural Specialty ClinicsGeneral SurgeryOrthopaedic Surgery PodiatryPain ManagementEye ClinicEndocrinology

Our Timeline for Our Timeline for ImplementationImplementation

December 2002•Scheduling Appointments and Ordering Labs directly into the hospital departments

–All clinic locations LIVE the same day.

June 2003•Clinic Scheduling and Billing.

–Beginning of a Fiscal Year–All clinic locations LIVE the same day.

Our EAR ImplementationOur EAR Implementation

15 Practices and a Version upgrade in 18 months.

•First Clinic went LIVE March 29, 2005.

–Pilot Clinic was the Physician Champion and EAR Team Leader’s clinic. –Modules were implemented in the “Big Bang Approach”.

How do we use MPM?How do we use MPM?

Shortcut

Searching for appointment can be done automatically or manually

Scheduling Appointments

How do we use MPM?How do we use MPM?

Viewing Schedules

How do we use MPM?How do we use MPM?

We use a full registration in the clinics so that we are consistent with an acute registration.

How do we use MPM?How do we use MPM?

Visit Documentation

How do we use MPM?How do we use MPM?

Ordering Prescriptions and Diagnostic Tests

How do we use MPM?How do we use MPM?

Pending appointments created from the order.

How do we use MPM?How do we use MPM?

Messaging and Tasking

How do we use MPM?How do we use MPM?

Coding

How do we use MPM?How do we use MPM?

Charge Entry

How do we use MPM?How do we use MPM?

Payment Entry

How do we use MPM?How do we use MPM?

Account Follow Up

Days in ARDays in AR

In the system we used prior to LSS, our days in AR hovered around 85, with no end in sight…

Once we started using LSS we were relieved to see our days drop and maintain at a reasonable number. Currently as of Monday November 6th, we are at:

Reporting CapabilitiesReporting Capabilities

Automating Paper Processes•Vaccines for Children Inventory•Lab Logs

Compiling Clinical Data•Children eligible to receive RSV vaccine•Pain Scale Capturing/Reporting

ProductivityProductivity

This provider went LIVE

8/17/06. His

productivity was 3.5 per

hour prior to his Go Live, and in one month he

was consistently reaching 3.5

again.

Health MaintenanceHealth Maintenance

We are in the process of building Health Maintenance and Disease Management standards based on DOQ-IT measures, CDC immunization guidelines, and other recognized standards of care.

Nurse using lightweight, Nurse using lightweight, touch screen laptop.touch screen laptop.

Provider using Provider using standard laptop and standard laptop and

a cart.a cart.

Nurse using a tablet.Nurse using a tablet.

Before Go LiveBefore Go Live

Currently Currently packing packing up charts.up charts.

QuestionsQuestions&&

AnswersAnswers

Tricia PyleTricia [email protected] [email protected]

417-328-7718417-328-7718

Kelly TempletonKelly [email protected]@citizensmemorial.com

417-328-6635417-328-6635