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Name of session (1 line) SLIDE 43 Department of Insurance, Financial Institutions & Professional Registration DIFP Department of Insurance, Financial Institutions & Professional Registration DIFP SLIDE 43 Department of Insurance, Financial Institutions & Professional Registration DIFP Department of Insurance, Financial Institutions & Professional Registration DIFP Navigating the Market Conduct Frontier Stewart Freilich Senior Regulatory Affairs Counsel Jim Mealer Chief Market Conduct Examiner
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Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Jul 25, 2018

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Page 1: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 43

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

SLIDE 43

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Navigating the Market Conduct Frontier

Stewart FreilichSenior Regulatory Affairs Counsel

Jim MealerChief Market Conduct Examiner

Page 2: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 44

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Overview• Introduction

• Market Analysis process

• How your company can manage its Market Conduct risk more effectively

• Tips on moving a Market Conduct action toward conclusion

Navigating the Market Conduct Frontier

Page 3: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 45

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

When navigating the Frontier, lessons from the Corp of Discovery still apply today

Navigating the Market Conduct Frontier

Page 4: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 46

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

The Market Analysis Process

• Baseline analysis

• Level one analysis

• Level two analysis

Navigating the Market Conduct Frontier

Page 5: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 47

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Environmental scanning through Market Analysis

Navigating the Market Conduct Frontier

Page 6: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 48

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Effective Management of Market Conduct Risk

• Conducting internal analysis

• Conducting external analysis

• Proactively informing regulators of any regulatory issues that occur

Navigating the Market Conduct Frontier

Page 7: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 49

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

• Examples of internal analysis

Effective Management of Market Conduct Risk

Navigating the Market Conduct Frontier

Page 8: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 50

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Effective Management of Market Conduct Risk

• Examples of external analysis

Navigating the Market Conduct Frontier

Page 9: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 51

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Effective Management of Market Conduct Risk

• Proactively informing regulators of any regulatory issues that occur

Navigating the Market Conduct Frontier

Page 10: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 52

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Concluding Market Conduct Actions

The single biggest problem in the communication process is the illusion that it has taken place… George Bernard Shaw

Navigating the Market Conduct Frontier

Page 11: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 53

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Concluding Market Conduct Actions

• Tips for the planning phase

• Tips for the fact finding phase

• Tips for the closing phase

Navigating the Market Conduct Frontier

Page 12: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 54

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Concluding Market Conduct Actions

• Tips for the planning phase

Navigating the Market Conduct Frontier

Page 13: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 55

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Concluding Market Conduct Actions

• Tips for the fact finding phase

Navigating the Market Conduct Frontier

Page 14: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 56

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Concluding Market Conduct Actions

• Tips for the closing phase

Navigating the Market Conduct Frontier

Page 15: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 57

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

SLIDE 57

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Questions?

Navigating the Market Conduct Frontier

Page 16: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 58

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Get Social

Page 17: Navigating the Market Conduct Frontier - insurance.mo.gov · Department of Insurance, Financial Institutions & ... Overview • Introduction • Market Analysis process ... Navigating

Name of session (1 line)

SLIDE 59

Department of Insurance, Financial Institutions & Professional Registration

DIFPDepartment of Insurance, Financial Institutions & Professional Registration

DIFP

Disclaimer

The information provided in this presentation does not provide legal advice or interpretation and does not bind the Department in its enforcement of Missouri’s insurance laws.