National Speakers Association - Influence 2015 - Jenn Lim - Delivering Happiness

INFLUENCE 2015WASHINGTON D.C.

21 JULY 2015

JENN LIMCO-FOUNDER | CEO | CHIEF HAPPINESS OFFICER

HOW MANY PEOPLE

IN THE SPEAKING INDUSTRY

DOES IT TAKE TO CHANGE A LIGHTBULB?

7 TO INFINITY

1 TO FIND/SECURE A VENUE1 TO FIND THE SPEAKER1 TO TAKE CARE OF AUDIO1 TO TAKE CARE OF VIDEO1 TO MAKE SURE THE LIGHT BULB WILL ACTUALLY WORK

1 SPEAKER

TO MAKE SURE THE ACT OF CHANGING A LIGHT BULB IS VALUABLE / RELEVANT / INTERESTING

1 TO INIFINITY

FROM AN AUDIENCE OF ONE PERSON

TO AN

AUDIENCE OF INFINITY

HAPPINESS+

PURPOSE

HAPPIEREMPLOYEES

HAPPIERCUSTOMERS=

SUCCESSFULCOMPANIES(& MEANINGFUL

LIVES)

=

WE CAN ALL BUILDPROFITABLE

SUSTAINABLEHAPPY

BUSINESSES

THE QUESTION IS…HOW?

QUICK POLL :)

TAKE A MOMENT TO THINK…

WHAT AREYOUR GOALS

IN LIFE?

WHAT IS YOUR GOAL IN LIFE?

• “WHEN I GET _____, I’LL BE HAPPY”• “WHEN I ACHIEVE _____, I’LL BE HAPPY”• LOTTERY WINNERS• TERMINALLY INJURED OR DISABLED

OUR BRAINS ARE HARDWIRED TO SEEK HAPPINESS.

YET WE’RE SUPERBAD AT PREDICTINGWHAT CAN SUSTAIN IT.

REFLECTION

HOW DID I GET HERE?

WHY AM I SO PASSIONATE ABOUT HAPPINESS?

MT. KILIGREEN FIELDExplored and

PrioritizedINTERNET

CONSULTANT

LAYOFFLOSERLOSS

GO BEARS!

ZAPPOSCONSULTANT

ROCK BOTTOM REAL LOSS

OH

@#$%

“PEOPLE WILL FORGET WHAT YOU SAID, PEOPLE WILL FORGET WHAT YOU DID, BUT PEOPLE WILL NEVER FORGETHOW YOU MADE THEM

FEEL.”– MAYA ANGELOU

“A WOMAN’SDREAM CLOSET…”

ZAPPOSKENTUCKY WAREHOUSE

• EXPECTATIONS• EXPERIENCE• EMOTIONS• STORIES• CULTURE

PERSONAL EMOTIONAL CONNECTION

CULTURE

#1 PRIORITY?

HOW IS CULTURE #1 PRIORITY?

• HIRING FOR CULTURE• 5 WEEKS OF TRAINING• $4000 OFFER TO QUIT• ZAPPOS CULTURE BOOK

CULTURE AND CUSTOMER SERVICE$2B* COMPANY

1999 – TODAY

NOV ‘09 AMAZON ACQUIRES ZAPPOS$1.2 BILLION**

*GROSS MERCHANDISE SALES **SHARE VALUE AT THE TIME OF CLOSING

BEST WORKPLACES VS. S&P 500

GREAT PLACE TO WORK/FORTUNE MAGAZINE, 2010

employees in the world

DISENGAGED

in lost

PRODUCTIVITY(U.S. alone)

Gallup 2012

AN EXPERIMENT IN HAPPINESS AS A BUSINESS MODEL

LESSONS LEARNED:1. COMMITMENT2. CORE VALUES

3. TRANSPARENCY4. VISION

5. RELATIONSHIPS6. THE RIGHT TEAM

AND CAN THEY BE APPLIED TO YOU?

HOW?

WHAT DOES THE SCIENCE OF HAPPINESS HAVE TO TELL US?

SOME DATA AND FRAMEWORKS LEARNED ALONG THE WAY…

HAPPINESS FRAMEWORK 1LEVERS OF HAPPINESS

HAPPINESS FRAMEWORK 4PARALLELS OF A GREAT BUSINESS AND HAPPINESS

51%

TURNOVER22%

PROFITABILITY 7.5YEARS

HEALTHIER &LONGER LIFE

HARVARD BUSINESS REVIEW JAN-FEB 2012PURSUING HAPPINESS, LYUBOMIRSKY ET AL

GALLUP 2013

HAPPIEREMPLOYEES

HAPPIERCUSTOMERS=

SUCCESSFULCOMPANIES(& MEANINGFUL

LIVES)

=

TIPPING POINT OF HAPPINESS

HARVARD BUSINESS REVIEW JAN-FEB 2012

BETTER RETENTION SICK LEAVE 66%

BURNOUT 125% TURNOVER 51%

MORE ENGAGEMENTSALES 37%

PRODUCTIVITY31%

CREATIVITY300%

PROFITS 22-33%

IF RESEARCH SHOWS

VISIONMEANINGHIGHER PURPOSE

LEADS TO HAPPINESS…

HOW DOES THATAPPLY TO YOU AND YOUR COMPANY?

FIRST…THERE WAS

A BOOK

THEN…

THE BUS TOUR…

WE HEARD FROM AROUND THE WORLD

UNIFIEDBY THE SAME

VISION

NO MATTER WHAT• BACKGROUND• CULTURE• IDEAS• JOB

HAPPINESS

HOW WE CHANGE THE WORLD? PCC.

PEOPLE

COMPANIES

COMMUNITIES

HAPPIER COMPANIES

HAPPINESS AT WORK SURVEY

WHAT MAKES HAPPY WORK?

WHO? ME-WE-COMMUNITY

39% MONTHLY SALES92% UNPLANNED ABSENCES

HAPPINESS… DELIVERED.

– TOP 20 FASTEST GROWING E-COMMERCE COMPANY

HOW? ONE PCC AT A TIME

HOW CAN WE HELP?FOR:

CULTURE BOOKSURVEY LINK

COPY OF THE PRESENTATIONJOINING OUR COMMUNITY

QUESTIONS

[email protected]

JOIN THE MOVEMENTDELIVERINGHAPPINESS.COM

FACEBOOK.COM/DELIVERINGHAPPINESSTWITTER | @DHMOVEMENT | @DHMOVEMENTCEO

BE TRUE TO OUR WEIRD SELVES

IMAGINE…

BE TRUE TO OUR WEIRD SELVES

LIVE OUR VALUES, PASSIONS AND PURPOSE

IMAGINE…

BE TRUE TO OUR WEIRD SELVES

LIVE OUR VALUES, PASSIONSAND PURPOSE

PRIORITIZE FOR LASTING, SUSTAINABLE HAPPINESS

IMAGINE…

…THEN DO.

CREATE CHANGE IN THE WORLD MORE THAN WE EVER THOUGHT POSSIBLE…

WITH HAPPINESS!

THANK YOU!