National Hospice & Palliative Care Organization (NHPCO) 13th Clinical Team Conference

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It’s About How We CARENHPCO’s 13th Clinical Team Conference

and Pediatric Intensive

In Cooperation with Florida Hospice & Palliative Care Association

Preconference Seminars: November 3-4, 2012 Main Conference and Pediatric Intensive: November 5-7, 2012

Election Night 2012: Be sure to vote early and join us on November 6th for an Election Night Results Party!!

Walt Disney World Dolphin Resort: Lake Buena Vista, Florida

Register Today! Early Bird registration discount ends

August 15, 2012

COLLABORATEASSESSRELIEVE EVALUATE

The National Hospice and Palliative Care Organization presents:

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Why You and Your Team Should Attend the 13th Clinical Team Conference and Pediatric Intensive!

On behalf of NHPCO’s leadership and staff and the Florida Hospice and Palliative Care Association, I want to personally thank you for taking the time to read this brochure. I hope you will carefully consider an investment of your organization’s time and resources in the educational programming offered at this year’s CTC.

The Clinical Team Conference is designed to enhance the knowledge and skills of all those who have an impact on the delivery of quality end-of-life care to patients and family caregivers. The CTC has content that will inspire new programming, enhance knowledge, lead to system improvements and guide the development of new service delivery models.

I know that hospices need to carefully consider every investment and that is why I invite you to spend time reviewing the content in this brochure, with additional details available on our website www.nhpco.org/ctc2012, so that you can evaluate the benefits of your team participating in this event. With more than 120 educational sessions focused on the provision of quality hospice and palliative care, I am confident you will recognize the return on your investment.

In addition to the educational content, the CTC offers numerous networking opportunities that enable your team to meet and exchange information with colleagues from across the country. Attendees will also have time with industry vendors, be able to mourn the loss of colleagues at our Memorial Service and reflect on the tremendous gifts that we all receive from doing our work. Attendees will leave refreshed, reenergized and reconnected to the importance of the work we all do for patients and families.

Thank you for all you do to improve care at the bedside. I hope to see you and your team in beautiful Orlando, Florida!

J. Donald Schumacher, PsyDPresident and CEONational Hospice and Palliative Care Organization

PS — for those of you worried about being gone on Election Day we’ve included information on early and absentee voting and we are hosting a non-partisan election night party where we can watch the results together.











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Agenda-At-A-Glance 1

Conference Overview 2

Conference Objectives 2

Conference Logistics 3

About the Walt Disney World Dolphin Resort 3Air Travel Discounts 3Ground Transportation 3Hotel Parking 3NHPCO’s Marketplace 4Cyber Station/Handouts 5

Conference Highlights and Special Events 5

Pediatric Intensive 5Conference Orientation 5Special Evening Event: Flutterby 5Posters and Poster Sessions with Faculty Discussion 6Reflection Room/Labyrinth 6Complimentary Networking Lunch 6

Discipline-Specific Networking Meetings by NCHPP 6Memorial Service 7Welcome Reception with the Exhibitors 7Career Fair 7FHSSA presents: “It’s About How We Partner” 7Election Night Results Party 8

NHPCO’s Hospice Manager Development Program (MDP) Foundational Course 9

Continuing Education 10

Preconference Seminars 12

Plenary Sessions 16

Concurrent Sessions 19

General Registration Information 27

Conference Registration Pricing 28

Table of Contents


The 13th Clinical Team Conference and Pediatric Intensive




































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WE ARE… NHPCO. WE ARE HOSPICE AND PALLIATIVE CARE.

Visit www.nhpco.org or call the Solutions Center at 800/646-6460 to fi nd out how you can join NHPCO.

Advocacy• Representing a unified hospice community on

Capitol Hill and empowering you to advocate from home

• www.hospiceactionnetwork.org

Regulatory and Compliance• Providing you with up-to-date and

comprehensive regulatory and compliance updates and tips

• www.nhpco.org/regulatory

Quality and Research• Disseminating data collection tools to help

you measure and improve quality care

• www.nhpco.org/quality

• www.nhpco.org/research

Professional Education• Sharing best practices, program models and

innovations to enrich your practice

• www.nhpco.org/education





































Saturday, Nov 3

7:00 am – 8:30 am Morning Refreshments

7:00 am – 6:00 pm Registration, Cyber Station Open

8:30 am – 5:00 pm Hospice MDP Foundational Course

(Day 1)

9:00 am – 5:00 pm Pediatric Palliative Care Training

(Day 1)

1:30 pm – 4:30 pm Half-Day Preconference Seminar

Sunday, Nov 4

24 hrs Cyber Station

7:00 am – 6:00 pm Registration and Marketplace Open


8:30 am – 5:00 pm Hospice MDP Foundational Course

(Day 2)

9:00 am – 5:00 pm Pediatric Palliative Care Training

(Day 2)

9:00 am – 5:00 pm Full-Day Preconference Seminar

9:00 am – Noon Half-Day Preconference Seminars

1:30 pm – 4:30 pm Half-Day Preconference Seminars

5:30 pm – 6:15 pm Conference Orientation

6:30 pm – 7:30 pm Special Event: Flutterby

Monday, Nov 5


7:00 am – 6:00 pm Registration, Marketplace and DC

Providers Audio Sales Open*

7:00 am – 6:00 pm Posters Open

7:00 am – 6:00 pm Reflection / Labyrinth Room Open


8:30 am – 10:00 am Opening Plenary: Identifying and

Treating Traumatic Stress at the End

of Life with Therese Rando

8:30 am – 10:00 am Certified Nurse’s Assistant (CNA)

Drive-in

10:15 am – 11:45 am Concurrent Sessions (2A – 2L)

11:45 am – 12:30 pm Complimentary Boxed Lunch

Noon – 1:15 pm Discipline-Specific Networking

Meetings (NCHPP)

1:30 pm – 2:30 pm Concurrent Sessions (3A – 3L)


4:15 pm – 5:00 pm Memorial Service

5:00 pm – 7:00 pm Welcome Reception with

Exhibitors

Tuesday, Nov 6


7:00 am – 8:30 am Morning Refreshments with

Exhibitors

7:00 am – 5:00 pm Registration, Marketplace and DC


7:00 am – 5:00 pm Posters Open

7:00 am – 5:00 pm Reflection / Labyrinth Room Open

7:00 am – 2:00 pm Career Fair

8:30 am – 10:00 am General Plenary II: Hospice and

Palliative Care - Simply the Best!

with Ira Byock & J. Donald

Schumacher

8:30 am – 5:00 pm Certified Nurse’s Assistant (CNA)

Drive-in**

10:00 am – 11:00 am Networking Break with Exhibitors

10:00 am – 11:00 am Posters Sessions with Faculty

11:00 am – Noon Concurrent Sessions (6A – 6L)

Noon – 1:00 pm Pediatric Networking Meeting

Noon – 1:15 pm Networking Lunch with Exhibitors




5:30 pm – 8:30 pm FHSSA Event

8:30 pm – 10:00 pm Election Night Results Party

Wednesday, Nov 7

Until 2:00 pm Cyber Station


7:30 am – 11:30 am Registration, Marketplace and DC


8:15 am – 9:45 am Closing Plenary: Shed or You’re

Dead: How to Stay Alive and

Thrive in the Midst of Turbulent

Healthcare Change with Kathy

Dempsey

10:00 am – 11:00 am Concurrent Sessions (11A – 11L)

11:15 am – 12:15 pm Concurrent Sessions (12A – 12L)

Agenda-At-A-Glance

WE ARE… NHPCO. WE ARE HOSPICE AND PALLIATIVE CARE.

Visit www.nhpco.org or call the Solutions Center at 800/646-6460 to fi nd out how you can join NHPCO.

Advocacy• Representing a unified hospice community on

Capitol Hill and empowering you to advocate from home

• www.hospiceactionnetwork.org

Regulatory and Compliance• Providing you with up-to-date and

comprehensive regulatory and compliance updates and tips

• www.nhpco.org/regulatory

Quality and Research• Disseminating data collection tools to help

you measure and improve quality care

• www.nhpco.org/quality

• www.nhpco.org/research

Professional Education• Sharing best practices, program models and

innovations to enrich your practice

• www.nhpco.org/education

*For details on DC Providers audio sales, please visit www.dcprovidersonline.com **Information will be available online at: www.nhpco.org/ctc2012





































2 | I t ’s About How We CARE | www.nhpco.org/ctc2012



Conference Overview

Join us in exploring how we CARE! Whether you are providing care to patients and families through interdisciplinary practice, managing interdisciplinary team staff, leading quality efforts or responsible for related practices and processes, you need critical information at your disposal; information that helps you CARE: Collaborate, Assess, Relieve and Evaluate. Such vital information can help you keep pace with evidence-based practice, adapt and respond to impending changes, work in partnership across the care continuum and ensure that the care you provide is of exceptional quality.

Conference Objectives

The 2012 Clinical Team Conference and Pediatric Intensive is the only national conference dedicated to interdisciplinary practice in the end-of-life care field. The Conference will offer extensive and intensive sessions at the basic (for the novice), intermediate (for the proficient) and advanced (for the expert) levels, providing the opportunity for participants to realize these objectives:

■■ Collaborate across the care continuum to improve access to care and outcomes of hospice and palliative care in diverse settings to diverse populations;

■■ Advance competencies in assessment of patient, family and community needs;

■■ Relieve suffering (physical, emotional, spiritual and related forms);

■■ Evaluate quality of care, interdisciplinary practice and overall programs;

■■ Strengthen the provision of quality, evidence-based, ethical, effective and efficient clinical practice at the end of life;

■■ Infuse hospice values into new care settings and delivery systems;

■■ Identify regulatory requirements and approaches to ensure compliance;

■■ Evaluate quality assessment and performance improvement strategies and successes and prepare for quality reporting;

■■ Advance the provision of quality hospice and palliative care for children and their families;

■■ Participate in self-care opportunities; and

■■ Strengthen networking, discussion and sharing among hospice and palliative care professionals.





































www.nhpco.org/ctc2012 | I t ’s About How We CARE | 3

Walt Disney World Dolphin Resort, Lake Buena Vista, Florida

COLLABORATEASSESSRELIEVE

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Conference Logistics

About the Walt Disney World Dolphin Resort

Walt Disney World Dolphin Resort 1500 Epcot Resorts Boulevard Lake Buena Vista, FL 32830

Phone: (407) 937-4000 Fax: (407) 934-4499

$209.00 Single/Double

Passionate performance meets stylish design at the Walt Disney World Dolphin. Situated between Epcot® and Disney-MGM Studios in Lake Buena Vista, Florida, the Walt Disney World Dolphin resort is an “AAA - Four-Diamond” property that offers a truly magical experience. Visit www.disneyworld.disney.go.com/resorts/dolphin-resort/ to learn more about all the Dolphin has to offer.

Hotel reservations for the conference should be made directly with the Walt Disney Dolphin Resort. NHPCO has negotiated a group rate of $209 per night plus tax for a Single/Double, based on space available at the hotel. Reservations can be made by calling (888) 828-8850 and mentioning the NHPCO Clinical Team Conference (CTC). To receive this rate, you must make your reservation with the hotel by Friday, October 12, 2012. Reservation requests received after 5:00 pm local time on the cut-off date will be accepted at the hotel’s prevailing rate, based on availability. All reservations must be guaranteed by a major credit card, supplied at the time your reservation is made.

Air Travel Discounts

The Orlando International Airport is the most convenient choice to get to Lake Buena Vista.

The following airlines offer conference attendees special meeting fares. To get these discounts, call the phone numbers and mention the codes listed below:

American Airlines: 800/433-1790 Discount Code: A63N2AZ

Delta Airlines: 800/328-1111 Discount Code: NM8N7

Ground Transportation

The Orlando International Airport is only a 20-minute drive from the resort. A taxi is approximately $55 one way, or you may take Mears Transportation shuttle service which is approximately $21 per adult one-way/$34 round-trip, $17 per child (age 4 – 11) one-way/$27 round trip. Contact Mears at (407) 423-5566 or visit www.mearstransportation.com

Car rental service is available through Avis. For additional information call (800) 331-1600 and refer to AWD Number: Q102962.

Hotel Parking

The daily fees for parking are listed below and subject to change:

Day rate for hotel guests

■■ $15.00 per day for self-parking

■■ $20.00 per day for valet







































NHPCO’s Marketplace

supported by NHPCO’s Marketplace has your favorite books, comprehensive technical

materials, CDs, DVDs and videos. Marketplace opens Sunday, November 4 at 7:00 am and will be open during registration hours throughout the conference. With the holidays around the corner, be sure to visit Marketplace for gift-giving ideas for your co-workers, volunteers and others!

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Cyber Station/Handouts

supported by The Cyber Station allows attendees to print handouts and briefly check email while attending the conference. The Cyber Station will be open 24 hours a day beginning Saturday, November 3 at 7:00 am.

Conference Highlights and Special Events

Pediatric Intensive

The Pediatric Intensive offers educational sessions designed to enhance provider and professional capacity and improve staff’s competence in exceeding standards

for the provision of quality care for seriously ill children and their families. There is at least one Pediatric Intensive session offered during each concurrent session block

Conference Orientation

Is this your first time attending the Clinical Team Conference? If so, you may want to attend the Conference Orientation. It is designed to help

newcomers and veterans alike get the most out of their conference experience. The Conference Orientation will be held on Sunday, November 4 at 5:30 pm.

Special Evening Event: Flutterby by Andrea Kay

Flutterby is medicine for the soul. Yours. The patients you deal with. The families you support.

Flutterby is a spellbinding educational program presented in an innovative and artistic way that will help you gain a deeper understanding of what

families go through and how to connect with patients and support families. It will open up your heart and mind about how to be with someone near the end of life.

Andrea Kay is an award-winning writer, artist and the creator of Flutterby, performance art developed in response to her father’s Alzheimer’s disease, his steady decline and finally, his death.

“When someone is dying, it’s hard to know how to be. What to feel. What to say. I found my way with Flutterby,” says Andrea. Flutterby was born from an artist’s and writer’s instinct to reach out, to connect, to preserve, to understand and to transcend the pain and uncertainty of inescapable loss. Andrea’s artwork offers visually arresting insights into the role of art and self expression in life’s most difficult moments. Her words are insightful, poetic and profound. Her delivery is inspirational.

Plan to join us for this special presentation the evening before the conference: Sunday, November 4 from 6:30 pm – 7:30 pm. Flutterby will give you a different perspective on patient/family experiences. It will inspire you in a deep and profound way. It will touch your heart, warm your soul and live on with you long after the conference curtain falls.








































Posters and Poster Sessions with Faculty Discussion

Posters will be showcased in new ways at the CTC, presenting research, innovations, strategies and outreach ideas by using visual materials and handouts. Posters will provide the opportunity to learn, study and consider significant work presented in this visual medium.

Posters will be displayed Monday, November 5 through Wednesday, November 7 throughout the day. Poster “Sessions” will be held Tuesday, November 6, from

10:00 am – 11:00 am. Faculty will be available (on Tuesday only) to discuss their work, share ideas and resources and answer questions. Visit www.nhpco.org/ctc2012 for a list of posters to be showcased at the conference.

Reflection Room/Labyrinth

A unique and popular feature of each Clinical Team Conference is the NCHPP Reflection Room. It is a quiet, reverent place where conference attendees can take a break from the hustle and bustle of the conference and was created to honor the emotional and spiritual lives of those who provide nurturing care of others.

In conjunction with the Reflection room at this conference will be a Labyrinth. Labyrinths have long been used as meditation and prayer tools. A labyrinth represents a journey to our own center and back again out into the world, combining the imagery of the circle and spiral into a meandering but purposeful path. Walk your own spiritual journey on our Labyrinth. Visit the Reflection Room and Labyrinth several times during the conference to find comfort and take solace there.

Complimentary Networking Lunch

On Monday, November 5, from 11:45 am – 12:30 pm, NHPCO will provide a complimentary boxed lunch for all attendees. Grab a free lunch and network with your peers by attending a Discipline-Specific Networking Meeting sponsored by the National Council of Hospice and Palliative Professionals (NCHPP) — see information below.

Discipline-Specific Networking Meetings by NCHPP

Extend your networking opportunities by participating in NCHPP! NCHPP is an interdisciplinary-focused and discipline-specific forum supporting hospice and

palliative care professionals and volunteers through the provision of resources, education and networking








































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opportunities. Fifteen discipline-specific NCHPP Sections collaborate to enhance the field of end-of-life care. Hospice professionals working in NHPCO-member organizations receive free membership in NCHPP! All eligible conference attendees are provided free NCHPP membership with their conference registration.

Become involved, meet and share ideas, suggestions, challenges and opportunities with your peers. The Conference Learning Journal will provide details about the topics and issues to be discussed in these meetings. Plan to pick up a complimentary boxed lunch and attend on Monday, November 5.

Memorial Service

The National Council of Hospice and Palliative Professionals’ (NCHPP) annual Memorial Service honors and pays tribute to hospice and palliative professionals and volunteers who have died in the past year. All attendees are invited to gather on Monday, November 5, from 4:15 pm to 5:00 pm. Join us for an inspirational time of remembrance as we celebrate the important lives of our colleagues.

Welcome Reception with the Exhibitors

The first evening of the Clinical Team Conference kicks off with a showcase of the latest products and services available to the hospice/palliative care industry. Join us on Monday, November 5, from 5:00 pm – 7:00 pm, for the Welcome Reception! This is the perfect opportunity to enjoy an entertaining evening with your peers and have a drink on us!

Interested in showcasing your organization? Do you have a product or service that benefits the hospice/palliative care field? Visit us online at: www.nhpco.org/opportunities for details. For information regarding exhibit space, corporate support or final program advertising, please contact David Cherry by email at [email protected] or call (703) 647-8509.

Career Fair

supported by Are you having trouble finding qualified staff to fill key positions in your organization? Are you an

experienced hospice professional interested in making a career change? If you are either, NHPCO’s Career Fair was made for you! NHPCO’s Career Fair is a great cost-effective way to promote your organization and recruit qualified candidates or help you meet your future employer. These personal face-to-face meetings take place during our exhibitor reception on Monday evening, November 5th, and again all day Tuesday, between 7:00 am and 2:00 pm in the Exhibit Hall. For more information on participating in the Career Fair at CTC, contact David Cherry by email at: [email protected] or call (703) 647-8509.

FHSSA presents: “It’s About How We Partner”

On Tuesday, November 6, from 5:30 pm to 8:30 pm, FHSSA will host a special evening event, “It’s

About How We Partner.” Please join us at this annual fundraiser which will feature a silent auction, drinks, hors d’oeuvres, music and an evening of pure enjoyment. Register at www.nhpco.org/CTC2012; click on “It’s About How We Partner” for more information. Tickets may also be purchased onsite at the Conference Events Desk. For sponsorship opportunities, contact Sarah Meltzer at (703) 837-3149. For partnership questions, please contact Erinn Long at (703) 647-6684. Pricing for this event is listed on page 29.

We invite you to join us in building partnerships to enhance compassionate care in Africa by attending the “It’s About How We Partner” event.

About FHSSA: FHSSA’s Mission is to build partnerships to enhance compassionate care in Africa. FHSSA connects more than 90 partners from organizations across the US with a hospice in 1 of 15 African countries through our Partnership Program to promote comprehensive hospice and palliative care. Care is given through both the health







































professionals at the facility and the volunteer caregiver networks in the community. Support may range from nutritional, medicine, medical supplies, bedding and school uniforms for orphans and vulnerable children to bicycles and vehicles for transportation.

Election Night Results Party

NHPCO’s Hospice Action Network will be hosting an Election Night Results Party from 8:30 pm – 10:00 pm on

Tuesday, November 6. The Election Night Party will offer a festive and bipartisan spot for attendees to celebrate the democratic process and watch an exciting night

unfold. Registration for this event is free and open to all conference attendees. Please check the box on your registration form if you plan to attend.

DON’T MISS YOUR

CHANCE TO VOTE! Visit www.canivote.org/ and select “Make Your Vote Count: Absentee and Early Voting” to find out how you can cast your vote in the 2012 election before you go to the CTC.

Hospice Pharmacia (HP) provides customizable hospice pharmacy service solutions to meet the needs

of today’s evolving hospice industry. Let us customize a pharmacy service design for your organization!

Hospice Pharmacia: The Flexible SolutionYour Unique Hospice. Your Unique Needs.

1601 Cherry Street, Suite 1700 | Philadelphia, PA 19102

www.hospicepharmacia.com | 877.882.7822 | [email protected]

Design options include:

Customized formulary options

Per diem or fee-for-service pricing

Clinical support options

$

Basic or enhanced reporting packages

Local or mail order pharmacy access

Hospice software interfacing &smartphone access

Visit booth #101 to learn more!

VOTE

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NHPCO’s Hospice Manager Development Program Foundational Course

November 3 – 4, 2012 8:30 am – 5:00 pm

Lunch is provided.

N. Joel Fry, MSW, LISW, Team Restoration Ministries, Osceola, IA

Jennifer Kennedy, MA, BSN, RN, National Hospice and Palliative Care Organization, Alexandria, VA

Judith Skretny, MA, The Center for Hospice and Palliative Care, Cheektowaga, NY

The Hospice MDP develops competent and confident hospice managers able to effectively manage the complexities of their responsibilities in the hospice organization. Managing programs, systems and people becomes much easier once managers have the tools they need, and the Hospice MDP provides them!

The Hospice MDP, created by national leaders and rooted in the important values of hospice care, provides a broad range of learning activities geared to new and developing hospice managers. Three levels of designation chart the progress of managers as they gain sophisticated knowledge and skills and develop into competent leaders in their organizations.

Completion of the two-day Foundational Course that will be offered at this conference is the first step in the developmental learning process that comprises the Hospice MDP. Additional online and in-person learning modules are available to enhance the professional development, knowledge and skills of the hospice manager. For more information, visit the Hospice MDP website at www.nhpco.org/mdp.

The Hospice MDP Foundational Course at the CTC provides 5 of the 7 Level I modules required for completion of the Hospice MDP Level I Designation:

■■ Critical Thinking and Decision Making

■■ Interviewing, Coaching, Feedback and Evaluation Skills

■■ Regulations and Standards for Hospice Managers

■■ Situational Leadership and Leadership Style

■■ Values-Based Hospice Leadership

This course will ensure that you have the tools you need to establish yourself as a competent hospice manager. Join over 2,000 hospice management colleagues who have participated in the Hospice MDP.

Continuing Education for the Hospice MDP Foundational Course

Fourteen (14) hours of continuing education credit is available for nurses and social workers who attend both full days of the course.








































Registration Information for the Hospice MDP Foundational Course

Space is limited; register early to ensure your place in this popular program. Please note that the registration admission and cancellation policy stated in the conference registration information applies to the Hospice MDP.

Attendees’ comments:

“ This course was well worth the time, resources, and effort. I left feeling encouraged and energized.”

“ Helped re-start my passion after almost 8 years.”

“ Both days were great learning experiences; the trainers were prepared and did an excellent job.”

“ I want to continue on with all of the levels of the MDP.”

Additional MDP Module Provided at this Conference:

■■ Ethics for Hospice Managers (see page 14)

Continuing Education

This NHPCO conference offers continuing education credit for Counselors, Nurses, Physicians and Social Workers. The material presented in the education sessions represents the opinions of the speakers and not necessarily the views of the National Hospice and Palliative Care Organization (NHPCO); Florida Hospice and Palliative Care Association (FHPC); National Board of Certified Counselors (NBCC); American Nurses Credentialing Center (ANCC); The Accreditation Council for Continuing Medical Education (ACCME) and National Association of Social Workers (NASW).

All faculty are required to disclose to program participants all relevant financial relationships with a commercial company. A copy of the disclosure information will be available on the conference website prior to the conference and will be included in the Conference Learning Journal. There is a $40 application fee for continuing education credit for Counselors, Nurses, Physicians and Social Workers.

Counselors

The National Hospice and Palliative Care Organization is recognized by the National Board of Certified Counselors, Inc. for

continuing education for National Certified Counselors. NHPCO adheres to NBCC continuing Education Guidelines. This conference will provide up to 27.5 credit hours.

Nurses

The National Hospice and Palliative Care Organization is accredited as a provider of continuing nursing education by the American Nurses Credentialing Center’s Commission on Accreditation.

NHPCO designates this live activity for a maximum of 27.5 contact hours. Nurses should claim only the contact hours commensurate with the extent of their








































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participation in the activity. Accredited status by ANCC refers only to continuing nursing education and does not imply endorsement of any commercial product displayed in conjunction with this activity.

Physicians

The National Hospice and Palliative Care Organization is accredited by the Accreditation Council for Continuing

Medical Education to provide continuing medical education for physicians.

NHPCO designates this live activity for a maximum of 26.5 AMA PRA Category 1 credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Social Workers

Continuing education credit for Social Workers has been applied for

through The National Association of Social Worker (provider number 886414158). This conference is pending approval for 27.5 credit hours.








































Preconference Seminars

Please Note: A continental breakfast is provided for all Preconference Seminars

Saturday, November 3 – Sunday, November 4, 2012 9:00 am – 5:00 pm

PC01 Pediatric Hospice and Palliative Care Training

Lunch is provided

Mary Kay Tyler, RN, CNP, Hospice of the Western Reserve, Inc, Cleveland, OH Kathleen Davis, PhD, MSEd, University of Kansas Medical Center, Kansas City, KS Pamela Mange, RN, CHPN, CHPPN, Kids Path/Hospice and Palliative Care Charlotte Region, Charlotte, NC Sarah Friebert, MD, Akron Children’s Hospital, Akron, OH

This two-day Preconference Seminar will prepare you to care for infants and children facing life-threatening conditions and their families. Taught by expert interdisciplinary pediatric hospice and palliative care faculty, the PHPCT is designed for hospice and palliative care clinical staff – bereavement professionals, counselors, nurses, physicians, social workers, spiritual care professionals and related disciplines – who are seeking intensive preparation to expand access to care.

Even though pediatric hospice and palliative care shares many similarities with adult care, there are unique differences to caring for ill infants, toddlers, children, teens and working with their parents, siblings, grandparents and others. The PHPCT will explore these differences and provide information to help you provide exceptional, compassionate care to children and their families.

Topics to be included

■■ Principles and Standards of Practice

■■ Delivery Models

■■ Ethics, Decision-Making, and Advance Care Planning

■■ Childhood Development in Health and Illness

■■ The Spectrum of Complex, Chronic and Fatal Conditions

■■ Assessment and Management of Pain

■■ Symptom Management

■■ Psychological Support of the Family and Community

■■ Bereavement Care

■■ Structure and Support of the Interdisciplinary Team

Objectives

■■ Delineate key pediatric services, common pediatric conditions and their trajectories

■■ Describe programs, services and innovative partnerships to improve access and expand services

■■ Identify key ethics, decision-making and advance care planning constructs

■■ Explain children’s and adolescents’ conceptualization of death and dying and discuss implications for professional intervention

■■ Identify appropriate pain and symptom assessment and treatment

■■ Describe the complexities and challenges of bereavement

■■ Discuss ways to develop and build high-functioning pediatric palliative care interdisciplinary teams

Saturday, November 3 1:30 pm – 4:30 pm

PC02 Advanced Pain Management Russell Portenoy, MD, Beth Israel Medical Center, New York, NY

Comprehensive pain and symptom management is the hallmark of quality hospice and palliative care. To effectively diagnose and palliate pain for patients with complex conditions, clinical teams need access to the








































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latest information, resources and expertise. Participants will learn about the most innovative treatment options, new agents and high-tech interventional therapies to treat challenging cases of severe pain. In addition, this seminar will provide insights into drug interactions and highlight best practices for effectively managing pain and related side effects and providing patients with the highest quality of life possible. This intensive seminar offers participants an in-depth look at the latest issues and treatment options for advanced pain management.

Objectives

■■ Describe different types of pain for patients with advanced illness

■■ Identify effective pain assessment strategies

■■ Describe the latest and most effective treatment options for patients with complicated pain

■■ Discuss the need for risk management for the medically ill

■■ Identify four clinical strategies for poorly responsive pain

Sunday, November 4, 2012 9:00 am-5:00 pm

PC03 Creating Excellence in Spiritual Care Rodney Bolejack, DMin, American Hospice, Inc, Denton, TX Carla Cheatham, MDiv, PhD, TRT, Heart to Heart Hospice of Austin, Austin, TX Danny Mack, MDiv, Christian Care Home Health & Hospice, Mesquite, TX

This Preconference Seminar includes four modules of an extensive training curriculum developed by a group of hospice and palliative spiritual care professionals in Texas and New Mexico to improve the provision of spiritual care in hospice. The modules are:

Exploring and Supporting Patient Spirituality

Assessment, spiritual care resources, and personal and professional boundaries for spiritual care professionals when caring for persons of their own faith, differing faiths and no specified faith will be explored and discussed.

Assessing and Treating Spiritual Pain

This module explores various ways spiritual pain may be expressed and highlights indicators which can be identified by spiritual care professionals. Methods for responding to spiritual pain to provide spiritual palliation will be discussed.

Documenting Spiritual Care

Documenting spiritual care can be a challenge. This module details appropriate ways to utilize spiritual care language in the patient’s chart. Helpful tools, common mistakes and the importance of accurately charting spiritual care will be explored.

Bedside Rituals and Memorials for the End of Life

Spiritual care professionals are often called upon to provide bedside rituals for patients and families as well as memorial gatherings for staff and communities. These experiences can have a substantial impact on those participating, assisting with transition at the end of life and/or setting the stage for healthy grieving. This module discusses methods and provides practical tools for conducting such rituals and memorials.

Objectives

■■ Discuss spiritual assessment and intervention to meet plan of care goals

■■ Identify appropriate personal and professional boundaries for spiritual care

■■ Describe spiritual pain and discuss methods of response

■■ Apply appropriate documentation strategies to demonstrate the full spectrum of spiritual care work

■■ Plan meaningful and relevant rituals and memorials








































9:00 am-Noon

PC04 Ethics for Hospice Managers (A Level I Module of the Hospice Manager Development Program)

Paul D. Longenecker, RN, PhD, Lourdes University, Sylvania, OH

In this interactive seminar participants will address ethical issues that arise both in the delivery of hospice care to patients and families as well as in hospice management. Beginning with an overview of ethical principles, this seminar will identify ethical elements in managerial dilemmas. Participants will engage in an “ethics laboratory,” focusing on cases and issue resolution. In preparation for the module, participants are asked to be familiar with “Ethical Principles: Guidelines for Hospice and Palliative Care Clinical and Organizational Conduct” item# 700270, available through NHPCO’s Marketplace: www.nhpco.org/marketplace. This module is required for completion of Level I of the Hospice MDP.

Objectives

■■ Identify the process for isolating an ethical dilemma

■■ Identify two common ethical issues in end-of-life care

■■ Identify general principles and standards of ethics

PC05 Documentation Strategies for the Hospice Interdisciplinary Team

Russell Hilliard, PhD, LCSW, LCAT, MT-BC, CHRC, Seasons Hospice & Palliative Care, Des Plaines, IL Jennifer Kennedy, MA, BSN, RN, National Hospice and Palliative Care Organization, Alexandria, VA

Did you know that documentation content can determine the outcome of a recertification survey, complaint survey, audit or legal preceding? Accurate, coordinated documentation by the interdisciplinary team is more important than ever in the hospice care realm. Join us to learn about the reasons for comprehensive coordinated documentation, how quality documentation is the role of every IDT member and key aspects to improving psychosocial documentation. In a climate of heightened scrutiny in the hospice industry, no provider can afford to miss this session.

Objectives

■■ Discuss entities that review hospice documentation and how documentation impacts hospice as a whole

■■ Discuss components of psychosocial documentation as it related to terminal diagnosis

■■ Learn about resources and tools that support hospice documentation








































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1:30 pm-4:30 pm

PC06 Hospice GIP and Continuous Care: Getting It Right!

Judi Lund Person, MPH, National Hospice and Palliative Care Organization, Alexandria, VA Carol Spence, PhD, National Hospice and Palliative Care Organization, Alexandria, VA Joan Teno, MD, MS, Brown University and Home Care and Hospice Care of Rhode Island, Providence, RI

Between 2000 and 2009, there has been a striking increase in rate of utilization of the General Inpatient (GIP) level of care. GIP use is currently a focus of OIG review. This raises the question – what is the right rate of GIP use? Though Continuous Care has not experienced such growth nor risen to the level of such scrutiny, both need the understanding and attention of the field. This session will present a review of existing regulations, approaches for determination of GIP and Continuous Care eligibility, best practices for documentation and recommendations for auditing your current use of GIP and Continuous Care services. Participants will be able to use this information to benchmark their current use of GIP and Continuous Care.

Objectives

■■ Describe the current national utilization of GIP and Continuous Care with a focus on changes over time and state variation

■■ Cite eligibility criteria for the General Inpatient and Continuous Care levels

■■ Create and critically review patient record documentation that provides evidence for admission to or continuation of GIP or Continuous Care

■■ Use a chart audit tool to examine your hospice’s program compliance with best practices and compliance with regulations in the use of GIP and Continuous Care

THE CARECONTINUUM

PC07 Improving Late Stage Disease Management and End-of-Life Care by Understanding the Emerging Diagnosis of

Geriatric Frailty Syndrome Daniel Hoefer, MD, Sharp HospiceCare, La Mesa, CA Suzi Johnson, MPH, RN, Sharp HospiceCare, La Mesa, CA

Hospice professionals need to understand the medical evidence supporting Geriatric Frailty Syndrome and they should be able to translate that understanding into better late-stage disease management, palliative and hospice care. In addition, hospices should be able to provide treatment options for patient and family consideration that are evidence-based and appropriate for this time in the life-cycle. Faculty will describe how Sharp HospiceCare has applied this diagnosis to its state-of-the-art outpatient palliative care and hospice programs to improve patient outcomes, increase appropriate utilization of services and improve patient and family quality-of-life.

Objectives

■■ Define the frailty phenotype, understand its pathophysiology and its prognostic significance

■■ Apply this understanding to help patients and families explore options for the best treatment pathways, to provide hospice services and to decrease hospital readmissions

■■ Discuss strategies to delay the progression of frailty








































PC08 An Interdisciplinary Approach to Intractable Suffering R. Thomas Beason, MDiv, HPH Hospice, Hudson, FL Gwendolyn Burk, MSW, LCSW, CHA, HPH Hospice, Hudson, FL David McGrew, MD, FAAHPM, HPH Hospice, Hudson, FL Holly D. Russell, RN, BSN, HPH Hospice, Hudson, FL

Dr. Eric Cassel defined suffering as “challenges that threaten the intactness of the person as a complex social and psychological entity.” To that, we would add a “complex physical, social, psychological and spiritual entity.” Suffering at the end of life takes many forms and provides significant challenges for hospice and palliative care professionals. Intractable suffering, or suffering that does not seem amenable to our best interventions, often leaves us baffled, frustrated and at a loss for how to be helpful. Palliative sedation is sometimes promoted as a last resort to intractable suffering as are other “stopgap” measures, but is there a better answer? An interdisciplinary team of hospice professionals will explore meanings and understandings of intractable suffering and suggest a team approach to intervention. Regardless of whether the intractable suffering is physical, emotional, spiritual, existential or a combination of forms, an interdisciplinary approach may emerge as a best practice for the field.

Objectives

■■ Define and describe “intractable suffering” using an interdisciplinary framework

■■ Discuss current treatment approaches to “intractable suffering,” detailing benefits and limitations

■■ Propose an interdisciplinary approach to “intractable suffering” and apply the approach to case studies

Plenary Sessions

Opening Plenary: Identifying and Treating Traumatic Stress at the End of Life with Therese A. Rando, PhD, BCETS, BCBTsupported by

Monday, November 5 8:30 am – 10:00 am

Dr. Rando is a clinical psychologist and the Clinical Director of The Institute for the Study and Treatment of Loss in Warwick, Rhode Island. Since 1970, she has consulted, conducted research, provided therapy, written and lectured

internationally in areas related to loss, grief, illness, dying and trauma.

She holds a doctoral degree in Psychology from the University of Rhode Island and received advanced training in psychotherapy and medical consultation-liaison psychiatry at Case Western Reserve University Medical School and University Hospitals of Cleveland.

Dr. Rando is the author of over 80 significant works pertaining to the clinical aspects of thanatology including Treatment of Complicated Mourning (1993), How to Go on Living When Someone You Love Dies (1991), and Grief, Dying, and Death: Clinical Interventions for Caregivers (1984). She is also a national media resource expert in dying, death, loss, and trauma for the American Psychological Association.

When working with patients and families nearing the end of life, hospice and palliative professionals focus on physical, emotional, social and spiritual needs within a framework of “loss.” In this Opening Plenary session, Dr. Rando will broaden that framework, explaining that life-threatening and terminal illness inherently involves experiences of trauma that result in traumatic stress. Traumatic stress has a significant impact on patients








































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and families; our understanding of it and how to work with those who are dealing with it can greatly improve end-of-life experiences for all. Learn techniques and intervention strategies to help patients and families cope and to increase your competency in working with people in distress.

Objectives:

■■ Identify how anxiety, trauma and traumatic stress are inherent aspects of the end-of-life experience

■■ Specify how traumatic stress is created in life-threatening and terminal illness

■■ Describe at least three intervention strategies for traumatic stress during life-threatening or terminal illness

General Plenary II: Hospice and Palliative Care - Simply the Best! with Ira Byock, MD and J. Donald Schumacher, PsyD

Tuesday, November 6 8:30 am – 10:00 am

Ira Byock, MD, is Director of Palliative Medicine at Dartmouth-Hitchcock Medical Center in Lebanon, New Hampshire and a Professor at Geisel School of Medicine at Dartmouth.

Dr. Byock has been involved in hospice and palliative care since 1978. At that time he helped found a hospice home care program for the indigent population served by the university hospital and county clinics of Fresno, California. He is a Past President (1997) of the American Academy of Hospice and Palliative Medicine. During the 1990s he was a co-founder and principal investigator for the Missoula Demonstration Project, a

community-based organization in Montana dedicated to the research and transformation of end-of-life experience locally, as a demonstration of what is possible nationally. From 1996 through 2006, he served as Director for Promoting Excellence in End-of-Life Care, a national grant program of the Robert Wood Johnson Foundation.

Dr. Byock has authored numerous articles on the ethics and practice of hospice, palliative and end-of-life care. His first book, Dying Well, (1997) has become a standard in the field. The Four Things That Matter Most, (2004) is used as a counseling tool widely by palliative care and hospice programs, as well as within pastoral care. His most recent book, The Best Care Possible (March 2012) tackles the crisis that surrounds serious illness and dying in America and his quest to transform care through the end of life.

J. Donald Schumacher, PsyD, has 30 years of experience in hospice and palliative care administration. Since 2002, he has served as the President and Chief Executive Officer (CEO) of The National Hospice and Palliative Care Organization (NHPCO).

Dr. Schumacher is a licensed clinical psychologist in New York and Massachusetts and holds a doctorate degree in psychology from the Massachusetts School of Professional Psychology, Boston, Massachusetts.

Everyone wants “the best care possible” for their loved ones and themselves through the very end of life. Of course, that phrase means different things to different people. Delivering the best care possible, therefore, requires access to a broad array of services and coordination between providers, patients and their families. This plenary session will explore the elements that must be in place within and beyond healthcare and the stakeholders who must be in communication to reliably provide care that is consistent with best practice standards and with the personal preferences of patients and families.








































Objectives:

■■ Discuss the fundamental components of quality clinical care in the context of serious illness

■■ Understand the ways in which hospice and palliative care exemplify the best care possible for people who are approaching the end of life and their families

■■ Identify the three elements for evaluating the health system (access, quality and costs) and the structure, process, outcome approach to quality improvement

■■ Recognize the essential process of social and cultural maturation needed to resolve the crisis that end-of-life care represents

Closing Plenary: Shed or You’re Dead: How to Stay Alive and Thrive in the Midst of Turbulent Healthcare Change with Kathy B. Dempsey, CSP

Wednesday, November 7 8:15 am – 9:45 am

Kathy B. Dempsey, award winning author, keynote speaker and change expert is President of Keep Shedding! Inc. She ignites people and organizations with the skills and motivation to lead and manage change. As a former hospital

executive, Kathy strategically led Memorial Health Care System’s organizational development efforts to become one of top 100 hospitals in America. Kathy’s most popular book, Shed or You’re Dead®: 31 Unconventional Strategies for Growth and Change is the recipient of a Writer’s Digest International Book Award. She has achieved the highest earned speaker’s designation in the

world, the Certified Speaking Professional (CSP). Some of Kathy’s clients include Johnson & Johnson, Mayo Clinic, Verizon Wireless, Walmart, Disney, Honeywell and Delta Air Lines.

Millions of dollars and thousands of hours are lost each year due to the inability to get employees to move forward with healthcare changes. Why do 75% of all change efforts fail? Largely because people feel left out of the process and lack the skills, knowledge and motivation to adapt to the organization’s new systems, processes and procedures. Can you imagine what your organization would be like if everyone could lead and master change? Organizations that equip their people to SHED faster and quicker will be the ones that survive and thrive! This interactive keynote session is packed with practical strategies for immediate implementation; leave empowered to SHED for Success™!

Objectives:

■■ Embrace the concept of shedding and why it is a critical skill in today’s healthcare environment

■■ Learn the three foundational R’s of shedding to stay positive, juggle multiple priorities and do more with less

■■ Understand and conquer the five reasons why people resist change and won’t SHED! and overcome the number one barrier to leading and managing change

■■ Increase your effectiveness by 75% by removing the biggest obstacles to a successful and sustainable change








































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Concurrent Sessions

Note: Pre-registration for concurrent sessions is not necessary; these sessions are open to all conference attendees and are included in the Main Conference registration. Seating is limited; attendees will be accommodated on a first-come, first-seated basis. Visit www.nhpco.org/ctc2012 for session descriptions.

Monday, November 5, 2012 10:15 am – 11:45 am

2A EmotionaI Intelligence for the IDT Joy Berger, FT, DMA, BCC, MT-BC, Hospice Education Network, Inc, Hyannis, MA

2B Advanced Pain Management Russell Portenoy, MD, Beth Israel Medical Center, New York, NY

2C Orchestrating Care: Providing Hospice Services to Patients with Complex Care Needs Janis A. Tucci, RN, MA, Chapters Health System, Temple Terrace, FL Joan Strohm, RN, OCN, MBA, Chapters Health System, Tampa, FL

2D Hospice Social Workers and Life Review Interventions: Results of a National Survey Sherri Weisenfluh, LCSW, Hospice of the Bluegrass Inc, Lexington, KY Ellen Csikai, LCSW, MPH, PhD, University Of Alabama, Tuscaloosa, AL

2E Key Documents Informing Spiritual Care in Hospice and Palliative Care Bonnie Meyer, DMin, BCC, Hospice of the Bluegrass, Lexington, KY

2F Taking It Deeper: Bridging Research and Practice in a Hospice Bereavement Program Diane Snyder Cowan, MA, Mt-BC, The Elisabeth Severance Prentiss Bereavement Center, Hospice of the Western Reserve, Inc, Cleveland, OH Robin Fiorelli, LCSW, VITAS Innovative Hospice Care, San Diego, CA Pamela R. Palmentera, LCSW, Northwestern Memorial Hospital, Chicago, IL Terri Ray, MA, NCC, LPCS, Gaston Hospice, Inc, Gastonia, NC Brenda Kenyon, LCSW, St. Vincent Hospice, Carmel, IN Rex Allen, MA, Providence Hospice of Seattle, Seattle, WA

2G The 2011 – 2012 Top 10 Survey Deficiencies Cited by CMS Annette Kiser, MSN, RN, NE-BC, The Carolinas Center for Hospice & End of Life Care, Cary, NC Jennifer Kennedy, MA, BSN, RN, National Hospice and Palliative Care Organization, Alexandria, VA

2H Raising the Bar (But First You Have to Find It) Deborah Kocsis, CHC, Hospice of Central Ohio, Newark, OH Roseanne Berry, MSN, RN, R&C Healthcare Solutions and Hospice Fundamentals, Tempe, AZ

2I The Future of Palliative Medicine as a Transitional Care Model Claudia Chaperon, PhD, APRN, GNP-BC, University of Nebraska Medical Center, Omaha, NE Marlene Z. Cohen, PhD, RN, FAAN, University of Nebraska Medical Center, Omaha, NE Marcia Merboth, MSN, APRN, GNP-BC, ANP-BC, CNS-BC, AseraCare Palliative Care, Fort Smith, AR Robert Parker, RN, MSN/ED, AseraCare Palliative Care, Austin, TX

2J Moral Distress at the Bedside: Caring for Severely Disabled Children Sarah Friebert, MD, Akron Children’s Hospital, Akron, OH Kristin Meade, MD, Duke Hospital, Durham, NC








































2K What Will Your Life Review Say About You?: Creating Quality of Life Now Sarah McKinnon, MA, VITAS Innovative Hospice Care, Miami, FL

2L Using Play Therapy Interventions With Grieving and Chronically Ill Children Natalie Kinsky, BA, CCLS, Gillette Children’s Specialty Health Care, St. Paul, MN Melissa C. Connolly, MSW, LICSW, RT, VITAS Innovative Hospice Care, Covina, CA

1:30 pm – 2:30 pm

3A MODEL TEAMS: A Vision and Foundation for Clinical Excellence Andrea Lowrey, MSW, LSW, Hospice of Lancaster County, Lancaster, PA Tracey Wheatley, RN, CHPN, Hospice of Lancaster County, Lancaster, PA

3B Update in Management of Dyspnea in the Palliative Care Setting: Current Evidence and New Trends Amy Abernethy, MD, Duke University Medical Center, Durham, NC

3C Why C.A.R.E. About Fungating Tumors Rebecca Mott, RN, BSN, CHPN, CHPCA, VITAS Innovative Hospice Care, Melbourne, FL

3D I Don’t Know Who He Is But I Know He Loves Me Brian Bagley-Bonner, MDiv, Hospice of the Western Reserve, Inc, Cleveland, OH

3E When Never Happens Jeremy A. Hudson, MATS, CFE, BCC, St. Luke’s Hospice, Cedar Rapids, IA

3F Understanding and Responding to the Six Clinical Dimensions of Anticipatory Mourning Therese A. Rando, PhD, BCETS, BCBT, The Institute for the Study and Treatment of Loss, Warwick, RI

3G Your Crystal Ball Needs Polishing! How to Improve Your Prognostication Skills Stephen Leedy, MD, FAAHPM, Tidewell Hospice, Inc, Sarasota, FL

3H Quality Reporting Update Carol Spence, PhD, National Hospice and Palliative Care Organization, Alexandria, VA

3I Developing the Care Continuum in Your Community Kathy Brandt, MS, National Hospice and Palliative Care Organization, Alexandria, VA Gwynn Sullivan, RN, MSN, National Hospice and Palliative Care Organization, Alexandria, VA

3J Using the D Word: Opportunities and Obstacles to Discussing Death with Children Joanna Alana Lyman, MA, CCLS, Cardinal Glennon Children’s Medical Center, Saint Louis, MO

3K Music in the Care Setting: Helpful Hints for Team Use Teresa K. Edingfield, MSA, MT-BC, Hospice of Dayton, Inc, Dayton, OH

3L Perinatal Hospice: Connecting the Heart, Life and Spirit with the Perinatal Diagnosis Kathy Cromwell, CT, MSW, LCSW, Hinds Hospice, Fresno, CA

2:45 pm – 3:45 pm

4A Straight Talk: Dollars & Sense (Valuing the Counseling Disciplines) Pamela M. Barrett, ACSW, FACHE, P Barrett & Associates, LLC, Charlotte, NC








































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4B MOPAT: A New Tool For Assessing Pain In Hospice Patients Who Can’t Self-Report Deborah M. Bortle, MS, BSN, CHPN, Hospice of Lancaster County, Lancaster, PA Deborah McGuire, PhD, RN, FAAN, University of Maryland School of Nursing, Baltimore, MD Karen Kaiser, PhD, RN, University of Maryland Medical Center, Baltimore, MD Karen Soeken, PhD, University of Maryland School of Nursing, Baltimore, MD JoAnne Reifsnyder, PhD, ACHPN, Genesis HealthCare, LLC, Kennett Square, PA Joan Harrold, MD, MPH, FACP, FAAHPM, Hospice of Lancaster County, Lancaster, PA

4C Nasal Cannula and Dry/Cracked Lips: Formulating Essential Oil Nasal Gels and Lip Balms as Adjunct Therapies Lisa Browder, RA, ICA, CR, Nathan Adelson Hospice, Las Vegas, NV

4D Relieving Transcendent Suffering: The Value of Ethical Wills/Legacy Letters in Hospice and Palliative Care Barry Baines, MD, Hospice of the Twin Cities, Plymouth, MN

4E Sacred Moments in Team Meetings Ronald King, DMin, Holy Redeemer Home Care and Hospice, Philadelphia, PA

4F The Grieving Teen: Conflict Covered with A Constructed Coating Of Cool Philomena D’Sa, Tidewell Hospice, Inc, Sarasota, FL Stephen Leedy, MD, FAAHPM, Tidewell Hospice, Inc, Sarasota, FL

4G Fraud and Abuse: What Does It Have to Do with Me? Judi Lund Person, MPH, National Hospice and Palliative Care Organization, Alexandria, VA

4H Operational Benefits to Quality Improvement Benchmarking Jeanette Dove, RN, MA, Bristol Hospice LLC, Salt Lake City, UT Christie Franklin, RN, BA, CHCE, Bristol Hospice LLC, Salt Lake City, UT

4I Innovation within the Hospice Benefit: Diagnostic Specific Programming and Other Opportunities Robin Stawasz, LMSW, Southern Tier Hospice and Palliative Care, Corning, NY

4J The Use of Telehealth in Pediatric Palliative Care Jo Dorhout, MA, Virtual Interactive Families, Cedar Falls, IA Joan Chrastek, RN, DNP, Children’s Hospitals and Clinics, Minneapolis, MN

4K Patients Who Elect “Full Code” Resuscitation Status at the Time of Hospice Enrollment: Who are They? Amanda Sommerfeldt, MD, Unity Hospice, De Pere, WI

4L Implementation and Integration of Perinatal, Neonatal and Pediatric Palliative Care to Promote Policy Changes, Improve Clinical Practice and Educate Nurses Karen K. Contreras, MSN, RN, City of Hope, Duarte, CA Joetta Wallace, MSN, RN, Miller Children’s Hospital, Long Beach, CA

Tuesday, November 6, 2012 11:00 am – Noon

6A The Power of Accountability Sarah McKinnon, MA, VITAS Innovative Hospice Care, Miami, FL

6B To Cease or Not to Cease, That is the Question Cheryl Lahey, PharmD, Hospice of Northwest Ohio, Perrysburg, OH

6C Differentiating Dementias: A Key to Communication Lena Smith, PhD, The Retreat, Rio Rancho, NM








































6D Dealing With Issues of Suicide Sandra Hebley, RN, ADN, BA, LMSW, Seasons Hospice & Palliative Care, Dallas, TX

6E Preparing to Serve: Mindfulness Practices for End-of-Life Care Marian Ellen Green, LCSW, Hosparus, Louisville, KY

6F Reiki and Bereavement: A New Program Model Nancy Marsh, LCSW-R, Hospice Care Network, Woodbury, NY Eva Pendleton, MA, LMT, Hospice Care Network, Woodbury, NY

6G Hospice Eligibility and Certification: The Continuing Saga Charlene Ross, MSN, MBA, RN, R&C Healthcare Solutions, Mesa, AZ Roseanne Berry, MSN, RN, R&C Healthcare Solutions and Hospice Fundamentals, Tempe, AZ

6H DREAM Team: An Approach to a Comprehensive Clinical QAPI Program Ann Marie Ackerman, MBA, BSN, Delaware Hospice, Wilmington, DE

6I Assessing Now for the Future: How to Ensure Your Hospice Will Be At and Not Under the Table Claudia Baker, RN, BS, WCC, HCS-D, HealthWyse, LLC, Wilmington, MA Dawn Louise May Jelley, RN, CHPN, HealthWyse, LLC, Wilmington, MA

6J Ethical Dilemmas in Providing Pediatric Palliative Care to Teens Alissa Swota, PhD, University of North Florida, Jacksonville, FL Kelly Komatz, MD, MPH, Community Hospice of Northeast Florida, Jacksonville, FL

6K Fostering Exceptional Team Performance through Best Practice Care Steps Helen Stellrecht, LCSW, MSW, MPH, Suncoast Hospice, Clearwater, FL Judy Bergstrom, BSN, RN, MS, Suncoast Hospice, Clearwater, FL

6L Superheroes, Comic Books and Video Games: The New Cultural Competence in Pediatric Palliative Care Orley Bills III, LCSW, Primary Children’s Medical Center, Salt Lake City, UT

1:15 pm – 2:45 pm

7A Reclaiming Team Meetings Michael Caroline, Hospice of the Comforter, Inc., Altamonte Springs, FL Linda Freda, RN, MSN, CHPN, Hospice of the Comforter, Inc., Altamonte Springs, FL

7B When Morphine, Lorazepam and Atropine are STILL not the Right Answers Joan Harrold, MD, MPH, FACP, FAAHPM, Hospice of Lancaster County, Lancaster, PA

7C TBD

7D Providing Quality Hospice Care in Challenging Situations: Keeping Patients, Families and Staff Safe Sara Williams McGill, LCSW, Chapters Health System, Tampa, FL Brenda Jean Martin, RN, HCRM, Chapters Health System,Tampa, FL

7E Spiritual Care for Persons with Dementia Carla Cheatham, MDiv, PhD, TRT, Heart to Heart Hospice of Austin, Austin, TX Linda Tavel, MD, Houston Hospice, Houston TX

7F Use of Labyrinths in Hospice Bereavement Care Rebecca Rodriguez, Sacred Passages Consulting, Canyon Lake, TX Jane Marie Young, MA, Hope Hospice, San Antonio, TX Barbara Bouton, MA, FT, National Hospice and Palliative Care Organization, Alexandria, VA








































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7G Scrutinize Your Clinical Documentation Before Someone Else Does Jennifer Kennedy, MA, BSN, RN, National Hospice and Palliative Care Organization, Alexandria, VA Annette Kiser, MSN, RN, NE-BC, The Carolinas Center for Hospice & End of Life Care, Cary, NC

7H Performance Measurement: The Basics of Quantitative Quality Measurement Matthew Haskins, MPH, CPH, National Hospice and Palliative Care Organization, Alexandria, VA

7I A Journey of Integration: A Hospice and a Healthcare System Expand Palliative Care Across the Continuum Melinda Graham, MBA, Hospice at Home, St. Joseph, MI Linda Beushausen, RN, PhD, CHPCA, Hospice at Home, St. Joseph, MI

7J Transdisciplinary Assessment and Management of Suffering in Pediatric Palliative Care Janine Penfield Winters, MD, Nationwide Children’s Hospital, Columbus, OH Lynn Pease, M Div, BCC, Nationwide Children’s Hospital, Columbus, OH Karen McHugh-Fornadel, CCLS, Nationwide Children’s Hospital, Columbus, OH Jill Karnes, MS, MSW, LISW-S, Nationwide Children’s Hospital, Columbus, OH Barbara Draheim, MSN, PNP-BC, Nationwide Children’s Hospital, Columbus, OH

7K Digging Deeper: Ethical Challenges For Cardiac Patients and Boundaries of Self with Implanted Devices Bonnie Meyer, DMin, BCC, Hospice of the Bluegrass, Lexington, KY Patrice Tadel, MSN, RN, VITAS Innovative Hospice Care, Naperville, IL

7L Pediatric Concurrent Care: Putting Theory into Practice Terri Warren, MSW, Providence TrinityCare Hospice, Torrance, CA Devon C. Dabbs, BBA, Children’s Hospice and Palliative Care Coalition, Watsonville, CA Stacy Orloff, EdD, LCSW, ACHP-SW, Suncoast Hospice, Clearwater, FL Holly Herring, MS, APRN, Covenant Hospice, Inc, Pensacola, FL Samira Beckwith, LCSW, FACHE, Hope HealthCare Services, Fort Myers, FL Gwynn Sullivan, RN, MSN, National Hospice and Palliative Care Organization, Alexandria, VA Judi Lund Person, MPH, National Hospice and Palliative Care Organization, Alexandria, VA Sarah Friebert, MD, Akron Children’s Hospital, Akron, OH

3:00 pm – 4:00 pm

8A Listening with an Open Heart: Exploring Forgotten Communication Tools Brian Bagley-Bonner, MDiv, Hospice of the Western Reserve, Inc, Cleveland, OH Karen Vrtunski, MSSA, LISW-S, ACHP-SW, Hospice of the Western Reserve, Inc, Cleveland, OH

8B Addiction in End-of-Life Care: Challenges and Opportunities Russell Hilliard, PhD, LCSW, LCAT, MT-BC, CHRC, Seasons Hospice & Palliative Care, Des Plaines, IL Mary Lynn McPherson, PharmD, BCPS, CPE, University of Maryland School of Pharmacy, Annapolis, MD

8C Hospice Care of Patients with Multiple Sclerosis James Bomhard, MD, Hospice of the Comforter, Inc, Altamonte Springs, FL

8D Facilitating True Quality of Life: Counseling the Hospice Patient Teri L. Collet, ACSW, LCSW, ACHP-SW, Community Hospice, Inc, Modesto, CA








































8E Because We ARE About Living: Personal Renewal, Team Cohesion and Celebration of Purpose in Hospice Care through Haiku Kevin Henry, MSW, MEd, Forbes Hospice, Monroeville, PA

8F Bringing the Guidelines to Life: Actualizing the Basics of the NHPCO Guidelines for Bereavement Care in Hospice Rex Allen, MA, Providence Hospice of Seattle, Seattle, WA Diane Snyder Cowan, MA, Mt-BC, The Elisabeth Severance Prentiss Bereavement Center, Hospice of the Western Reserve, Inc, Cleveland, OH Robin Fiorelli, LCSW, VITAS Innovative Hospice Care, San Diego, CA Pamela R. Palmentera, LCSW, Northwestern Memorial Hospital, Chicago, IL Brenda Kenyon, LCSW, St. Vincent Hospice, Carmel, IN Terri Ray, MA, NCC, LPCS, Gaston Hospice, Inc, Gastonia, NC

8G TBD

8H Kick Start Your QAPI Program With Four Tested Patient Care Indicators John Thoma, BA, Hospice of Wake County, Raleigh, NC

8I Caring for Dying Young Moms with Kids: How We Can Do It Better Ann M. Fitzsimons, BS, MBA, Farmington Hills, MI

8J Retention in the Acute Care Setting: Truth and Consequences Sarah Friebert, MD, Akron Children’s Hospital, Akron, OH Margaret Farrar Laco, RN, MSN, CPNP, Akron Children’s Hospital, Akron, OH

8K Cameron’s Arc: How a Community Pediatrician Helped a Family Create a Full Life for their Child from Diagnosis to End of Life Richard D. Goldstein, MD, Dana-Farber Cancer Institute Children’s Hospital of Boston, Boston, MA Blyth T. Lord, The Cameron and Hayden Lord Foundation, Newton, MA

8L Engaging and Educating a Mobile Workforce Erika E. Tedesco, MA, Hosparus, Louisville, KY Deborah May, Hosparus, Louisville, KY

4:15 pm – 5:15 pm

9A Interdisciplinary Excellence in End-of-Life Care Jennifer Hale, RN, BS, CHPN, Georgia Hospice & Palliative Care Organization, Atlanta, GA

9B 50 Medication Tips at End of Life Mary Lynn McPherson, PharmD, BCPS, CPE, University of Maryland School of Pharmacy, Annapolis, MD Katrina Walker, MD, University of Maryland School of Pharmacy, Annapolis, MD

9C Using Clinical Scales in End-of-Life Care Amy Quinn, RN, BSN, CHPN, Hospice of the Bluegrass Inc, Lexington, KY Eugenia Smither, RN, BS, CHC, CHE, CHP, Hospice of the Bluegrass Inc, Lexington, KY

9D Not When They’re Dying! A Hidden Problem of Elder Abuse at the End of Life Karen Vrtunski, MSSA, LISW-S, ACHP-SW, Hospice of the Western Reserve, Inc, Cleveland, OH

9E To Friend or Not to Friend: Modern Technology as a Pastoral Tool Bryan D. Kinzbrunner, The Martin & Edith Stein Hospice, Somerset, NJ

9F Grieving on the Internet: Utilizing Web Memorials to Increase Supportive Tools Sarah L. McAllister, MSW, Tulane University, New Orleans, LA

9G Live Discharges: Understanding the Regulatory Requirements and Implications Roseanne Berry, MSN, RN, R&C Healthcare Solutions and Hospice Fundamentals, Tempe, AZ Charlene Ross, MSN, MBA, RN, R&C Healthcare Solutions, Mesa, AZ








































EVALUATE

9H Benchmarks for Hospice Volunteer Programs: How Does Your Program Measure Up? Sandra Huster, BA, Covenant Hospice, Pensacola, FL Stacy Groff, MNM, Tidewell Hospice, Inc, Lakewood Ranch, FL

9I We Honor Veterans: A National Awareness and Action Campaign Gwynn Sullivan, RN, MSN, National Hospice and Palliative Care Organization, Alexandria, VA Rebecca Trout, National Hospice and Palliative Care Organization, Alexandria, VA

9J Walking the Pediatric Care Continuum: A New Model for Pediatric Inpatient Palliative and Hospice Services Todd Cote, MD, FAAHPM, FAAFP, Hospice of the Bluegrass, Lexington, KY Amy Brin, MSN, MA, APRN, Hospice of the Bluegrass, Lexington, KY

9K Does Storytelling Help or Hinder? Military Experience Revisited John Carmody, MAT, Delaware Hospice, Inc, Wilmington, DE Vicki Costa, LCSW, ACHP-SW, Delaware Hospice, Inc, Wilmington, DE

9L Collaborating on Cultural Considerations Deborah May, Hosparus, Louisville, KY Erika E. Tedesco, MA, Hosparus, Louisville, KY

Wednesday, November 7, 2012 10:00 am – 11:00 am

11A Caring for Holocaust Survivors Near the End of Life Barry Kinzbrunner, MD, FACP, FAAHPM, VITAS Innovative Hospice Care, Miami, FL

11B Palliative Sedation: When, How and Why Debra Nobbe, RN, MSN, CNS, ACHPN, Hospice of the Western Reserve, Inc, Cleveland, OH Brian Bagley-Bonner, MDiv, Hospice of the Western Reserve, Inc, Cleveland, OH

11C Comfort Touch: Complementary Care for the Hospice Patient Mary Kathleen Rose, BA, RMT, Comfort Touch, Longmont, CO

11D When a Twin Dies Jacqueline Hatch, BSW, MSW, LCSW, Hospice of the Piedmont, High Point, NC

11E Stories Interrupted: Weaving Creativity, the Sacred and Meaning at the End of Life Brenda Kenyon, LCSW, St. Vincent Hospice, Carmel, IN Tony Pinto, MDiv, CT, Aseracare Hospice, Indianapolis, IN

11F Empowering Bereaved Caregivers to Facilitate the Grief Process in Their Children Jennifer Holler, LCSW, Covenant Hospice, Pensacola, FL Heather M. Powell, LCSW, Covenant Hospice, Crestview, FL

11G Disease-specific Hospice Eligibility and Recertification Assessment and Documentation Terri Maxwell, PhD, APRN, Weatherbee Resources, Inc, Hyannis, MA

11H Falling for You! Strategies to Strengthen a Falls Risk and Prevention Program Vivian Dodge, RN, BSN, MBA, Hospice of Palm Beach County, Inc, West Palm Beach, FL

11I Ethics in Action: Working in the Patient Narrative Patrice Tadel, MSN, RN, VITAS Innovative Hospice Care, Naperville, IL

11J Integration of Bereavement Support in Pediatric Palliative Care: Support Begins at Referral Scott H. Maurer, MD, Children’s Hospital of Pittsburgh of UPMC, Pittsburgh, PA Margaret Kuhnlein, LCSW, Children’s Hospital of Pittsburgh of UPMC, Pittsburgh, PA

11K Cultivating the Lineage: Intermodal Teaching Strategies for Preceptor Training Sharon Bigger, MA, RN, CHPN, Carepartners, Asheville, NC








































11L A Journey through Leadership: From Student to Middle Manager Dora Hall, MSW, LCSW, ACHP-SW, Hospice of the Bluegrass, Frankfort, KY

11:15 am – 12:15 pm

12A Using Appreciative Inquiry to Maximize Team Performance Gwynn Sullivan, RN, MSN, National Hospice and Palliative Care Organization, Alexandria, VA

12B TBD

12C Palliative Approach to Wound Care: Challenges and Solutions Marygrace Lomboy, MSN, CRNP, ACHPN, CWCN, Hospice of Lancaster County, Lancaster, PA

12D Guided Imagery: Providing Comfort Caring and Support During Life’s Final Journey Gretchen Franklin, LISW-S, Stein Hospice Service, Inc, Sandusky, OH Dori Dalton, LISW-S, Stein Hospice Services, Inc, Sandusky, OH

12E From Hire to Retire: A Continuum for Hospice Education Joy Berger, FT, DMA, BCC, MT-BC, Hospice Education Network, Inc, Hyannis, MA

12F Healing through Art: A Case Study of Two Grieving Sisters Jonathan L. Haag, LISW-S, ATR-BC, Hospice of Dayton, Dayton, OH

12G To Pay or Not to Pay? That is the Question: Making Medication Related Determinations in Hospice Christine Simmers, PharmD, Hospice Pharmacia, a division of excelleRx, Philadelphia, PA Terri Maxwell, PhD, APRN, Weatherbee Resources, Inc, Hyannis, MA

12H NHPCO Staffing Guidelines: Implementation Methods and Strategies for Success Regina Shannon Bodnar, RN, MS, MSN, CHPCA, Gilchrist Hospice Care, Hunt Valley, MD

12I Hospital/Hospice Partnerships for Providing Inpatient Palliative Care Mary Ann Starbuck, Southern Tier Hospice and Palliative Care, Corning, NY Robin Stawasz, LMSW, Southern Tier Hospice and Palliative Care, Corning, NY

12J Palliative Care Across the Age Continuum: Transitioning Children with Complex Chronic Medical Conditions into Adult Care Sarah Friebert, MD, Akron Children’s Hospital, Akron, OH Britni Lookabaugh, MD, Akron Children’s Hospital, Akron, OH

12K “DNR:” The Word on the Street Lana Riemann, MD, MPH, Hospice of Davidson County, Lexington, NC Niki Koesel, MSN, ANP, ACHPN, Hospice & Palliative Care Charlotte Region, Charlotte, NC

12L The Future of Caring: Engaging the Next Generation of Healthcare Professionals Patsy Abbott, RN, BSN, CHPN, Suncoast Hospice, Clearwater, FL








































EVALUATE

General Registration Information

Main Conference Registration/Admission Policy

Registered individuals with a name badge may attend conference events. Payment in full is required at the time of registration. Members must be in good standing at the time of registration to receive member rates. Registrations must be postmarked no later than deadline dates listed on the Registration Form. Attendees are encouraged to register online at www.nhpco.org/ctc2012 to expedite the registration process. Registrations cannot be accepted by telephone.

The Main Conference registration fee includes access to the plenary sessions, concurrent sessions, exhibit hall and conference meal functions.

A photographer will be present at the conference. Registration for the conference implies consent to be photographed and consent for photographs to be used by NHPCO in printed materials.

Team Registration Discount

Save $50 per Main Conference registration when you register 3-5 individuals from your organization for the Main Conference. Save $75 per Main Conference registration when you sign up 6 or more people from your organization for the Main Conference.

Please note: In order to receive the discount, all team members must be registered for the Main Conference at the same time. The team discount applies only to the Main Conference and cannot be applied to the Hospice Manager Development Program, Preconference Seminars or any other events. The team discount is available online and is applied automatically to Main Conference registrants where applicable.

Guest Registration

Guest registration is available, enabling guests to participate in limited conference events. Guest registration includes access to meal functions and receptions but does not include access to educational sessions.

Confirmation Notice

Online registrants may print out a confirmation immediately after registering. All other participants will receive a confirmation notice by email one week after their registration is processed. If you do not receive a confirmation notice, please call NHPCO’s Solutions Center at (800) 646-6460. Additional updates and important information will be emailed to registrants prior to the conference.

Registration Cancellation Policy

For the registration cancellation policy, please reference the registration form online: visit: www.nhpco.org/ctc2012 and Click on: Register for the Conference.








































Conference Registration Pricing

The next two pages are NOT a Registration Form! The Registration Fees are listed here for your convenience. To register for the 2012 CTC visit: www.nhpco.org/ctc2012 and register online or download the registration form.

Advance Rates apply from August 16 until October 4, 2012 (Onsite Rates apply after October 4, 2012)

Two-Day Preconference Seminars: Saturday and Sunday, November 3 – 4 (Includes Breakfast and Lunch)

8:30 am – 5:00 pm Advance Rates Valid 8/16 thru 10/4/12 Onsite Rates Apply After 10/4/12

(MDP) Hospice Manager Development Program’s Foundational Course $395 Member / $691 Non-Member $470 Member / $823 Non-Member

9:00 am – 5:00 pm

PC01 Pediatric Hospice and Palliative Care Training $395 Member / $691 Non-Member $470 Member / $823 Non-Member

Half-Day Preconference Seminar: Saturday, November 3, 1:30 pm – 4:30 pm

PC02 Advanced Pain Management $95 Member / $166 Non-Member $120 Member / $210 Non-Member

Full-Day Preconference Seminar: Sunday, November 4, 9:00 am – 5:00 pm (Includes Breakfast)

PC03 Creating Excellence in Spiritual Care $190 Member / $333 Non-Member $235 Member / $411 Non-Member

Half-Day Preconference Seminars: Sunday, November 4, 9:00 am – Noon (Includes Breakfast)

PC04 Ethics for Hospice Managers: A Level I Module of the Hospice MDP $95 Member / $166 Non-Member $120 Member / $210 Non-Member

PC05 Documentation Strategies for the Hospice Interdisciplinary Team $95 Member / $166 Non-Member $120 Member / $210 Non-Member

Half-Day Preconference Seminars: Sunday, November 4, 1:30 pm – 4:30 pm

PC06 Hospice GIP and Continuous Care: Getting It Right! $95 Member / $166 Non-Member $120 Member / $210 Non-Member

PC07 Improving Late Stage Disease Management and End-of-Life Care by Understanding the Emerging Diagnosis of Geriatric Frailty Syndrome $95 Member / $166 Non-Member $120 Member / $210 Non-Member

PC08 An Interdisciplinary Approach to Intractable Suffering $95 Member / $166 Non-Member $120 Member / $210 Non-Member

For complete session descriptions visit: www.nhpco.org/ctc2012 and click on Educational Programs.








































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Main Conference Registration: November 5 – 7, 2012

The main conference registration fee includes access to the plenary sessions, concurrent sessions, exhibit hall and conference meal functions.

Advance Rates Valid 8/16 thru 10/4/12 Onsite Rates Apply After 10/4/12

Main Conference $500 Member / $875 Non-Member $700 Member / $1225 Non-Member

One-Day Conference Registration

One-day conference registration includes access to the plenary session, concurrent sessions, conference meal functions and exhibit hall (Monday and Tuesday) on the day selected.


Monday, November 5 (Day 1) $260 Member / $460 Non-Member $360 Member / $560 Non-Member

Tuesday, November 6 (Day 2) $260 Member / $460 Non-Member $360 Member / $560 Non-Member

Wednesday, November 7(Day 3) $205 Member / $405 Non-Member $305 Member / $505 Non-Member

Conference Guest Pass – November 5-7, 2012

Educational sessions and plenary sessions ARE NOT INCLUDED in a guest pass. (If you would like to attend sessions, purchase a one-day registration or main conference registration.) A guest pass includes access to conference meal functions and the exhibit hall during main conference days.


Guest Pass $ 175 $200

Continuing Education - CE/CME

Counselor, Nurse, Social Worker, Physician $40 Application fee for each CE/CME type.

Special Events: FHSSA Event “It’s About How We Partner” Tuesday, November 6, 5:30 pm – 8:30 pm

FHSSA Event “It’s About How We Partner.” (with CTC12 Registration) $60

FHSSA Event Only $75

FHSSA Patron (includes admission and acknowledgement of additional support) $125

Visit: www.nationalhospicefoundation.org for more information about the The FHSSA Event.

This page is NOT a registration form. To register for the 2012 CTC visit: www.nhpco.org/ctc2012 and Click on: Register for the Conference

Connect with NHPCO and other hospice and

palliative care professionals.

My.NHPCO is an on-line community built

specifically for NHPCO members. Using simple and easy-to-use tools, My.NHPCO will empower you to exchange ideas and expand your professional network with hospice and palliative care professionals from across the nation.

Create ProfileBy setting up your profile you can highlight your achievements, experience and interests

Search Library ResourcesView and post helpful tools (documents, video clips or audio clips)

Join eGroupsExchange ideas and best practices by responding and posting questions to other hospice and palliative care professionals

Visit http://my.nhpco.org to get started.NHPCO connects you to

resources that help you excel!

myNHPCO_VertAd2010_new_proof1.indd 1 5/27/2010 9:19:42 AM

IndividualMembership

It’s Included • Activate TodayIf you work or volunteer for a NHPCO member hospice or palliative care program, your individual membership is included in your program’s dues.

Take the next step, activate your membership and begin to explore:

Discipline-specific online communities at My.NHPCOmy.nhpco.org

Access to NewsLinewww.nhpco.org/newsline

Compliance and Regulatory Resourceswww.nhpco.org/regulatory

Quality Improvement Toolswww.nhpco.org/quality

Community Outreach Materialswww.nhpco.org/outreach

Member Discounts on Professional Education and Marketplace purchases

www.nhpco.org/educationwww.nhpco.org/marketplace

Sign up at www.nhpco.org/nchpp or contact NHPCO’s Solutions Center

800-646-6460

The National Council of Hospice and Palliative Professionals – NHPCO’s individual membership program – is

available to all employees and volunteers of member hospice and palliative care programs.

The ever-changing road of health care can be treacherous. That’s why Suncoast Solutions

is with you at every turn. Our comprehensive, patient-centered Hospice software gives you

more time to do what you do best – care for your patients and families.

Find out why hospices turn to Suncoast Solutions for navigating the road ahead. With our

decades of knowledge and experience, we’ll help you prepare for what’s around the bend.

Stay ahead of the curve with Suncoast Solutions.

Join Suncoast Solutions at:NHPCO CliniCal Team ConferenCe

November 3-7, 2012 • Walt Disney World Dolphin Hotel • Lake Buena Vista, Florida • Booth #201

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Preconference Seminars: April 23-24, 2013Main Conference: April 25-27, 2013

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