NATIONAL COMMITTEE FOR TOURISM PROFESSIONALS

NATIONAL COMMITTEE FOR TOURISM PROFESSIONALS

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Outline Some highlights of Cambodian Tourism Human Resource as a Strategic Goal MRA implementation as tool for upgrading

tourism trainings and capacity buildingHow to support MRA Implementation NCTP Work Plan

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Cambodian Tourism Highlights

Tourism Development Vision A Destination providing with warmth,

attraction and satisfaction

Cultural and Natural Tourism Tourism as Green Goal : Driver of Green

Development and Green Economy

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Cambodia Tourism Highlights…

2013 International tourists : 4.2 M, increase by 17.5% Direct jobs : 600 000+ National revenue : 25 000 M USD + 16% of GDP

2014 – 5 months 1.9 M, increase by …

2020 International tourists : 8 M + Direct Jobs : 1M 5 000 M USD

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Cambodia Tourism Highlights…

Tourism Development Strategic Plan1. Product Development2. Marketing and Promotion3. Connectivity and Travel Facilitation4. Tourism Safety System and Negative Impact

Management 5. Legal framework and administrative mechanism6. Human Resource Development

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Strategic goal: Tourism Human Resource Development

Main focuses 1. Creation of Tourism Schools : public or private2. Standardization of training programs3. Capacity Building : Public and Private 4. Implementation of ASEAN Mutual Recognition

Arrangement on Tourism Professionals (MRA)

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What are MRA goals ?

In compliance with ASEAN Economic Community 2015

GoalsMobility of Tourism ProfessionalsExchange of best practice and

experience on human resources developmentAddress the gap of Professionals

Competences among ASEAN countries

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Mobility: 2 areas / 6 labor divisions / 32 job titles

I. HOTEL SERVICES1.1 Front Office

1.1.1 Front Office Manager1.1.2 Front Office

Supervisor1.1.3 Receptionist1.1.4 Telephone Operator1.1.5 Bell Boy

1.2 Housekeeping1.2.1 Executive

Housekeeper1.2.2 Laundry Manager1.2.3 Floor Supervisor1.2.4 Laundry Attendant1.2.5 Room Attendant1.2.6 Public Area Cleaner

1.3 Food Production1.3.1 Executive Chef1.3.2 Demi Chef1.3.3 Commis Chef1.3.4 Chef de Partie1.3.5 Commis Pastry1.3.6 Baker1.3.7 Butcher

1.4 Food and beverage service1.4.1 F&B Director1.4.2 F&B Outlet Manager1.4.3 Head Waiter1.4.4 Bartender1.4.5 Waiter

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Mobility: 2 areas / 6 labor divisions / 32 job titles

2. TRAVEL SERVICES 2.1 Travel agencies

2.1.1 General Manager2.1.2 Assistant General

Manager2.1.3 Senior Consultant2.1.4 Travel Consultant

2.2 Tour operations2.2.1 Product Manager2.2.2 Sales and Marketing

Manager2.2.3 Credit Manager2.2.4 Ticketing Manager2.2.5 Tour Manager

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How to support MRA implementation

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Conduct Training and Capacity Building following ASEAN

Standards

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Supporting Tools Understand Cambodian/ASEAN Competency Standards on

Tourism Professionals (CCSTP / ACCSTP)

Be able to use CATC : Common ASEAN Tourism Curriculum

Be able to use ASEAN Training toolboxes

Training of ASEAN Master Trainers and Assessors

Training of Cambodian Master Trainers and Assessors

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Format of CCSTP / ACCSTP

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• Common ASEAN Tourism Curriculum : 46 detailed competencies

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Training ToolboxesEx. Competency: “Work effectively with customers and colleagues”

Trainer Guide

Trainee Manual

Assessor ManualPowerPoint

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Training Toolboxes : Hotel Services

Hotel services 144 Competencies = 14 4 toolboxes = 144 x 4 =

576 manualsCompleted

Travel Services 99 competencies = 98 toolboxes = 98 x 4 = 392

manualsUnder development (by 2014)

Training of ASEAN Master Trainers and Assessors in Housekeeping

• 6 Cambodians trained were trained : o 3 ASEAN Master Trainers o 3 ASEAN Master Assessors

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Training of ASEAN Master Trainers and Assessors other areas

by 2014 : 2 ASEAN Master trainers, 2 ASEAN Master Assessors for: Front Office F&B service Food Production

by 2015 : 2 ASEAN Master trainers, 2 ASEAN Master Assessors for: Travel Agents Tour operators

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Training of Cambodian Master Trainers and Assessors for Housekeeping Division

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Training of Cambodian Master Trainers and Assessors for….

Supervisors, Managers and Teachers

Cambodian Master Trainers : 71Cambodian Master Assessors : 49

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Ceremony : 2,000, Representatives from ASEAN Secretariat

Integrating ASEAN Curriculum into PSE Program:16 Sep 2013

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PSE Progress22

Cambodia as a lead country23

Next actions National level:

Developing Cambodian Competency Standards on Tourism Professionals in Travel Services

Pilot project on Training of Master Trainers and Assessors coached by ASEAN project team

Pilot project on Training of Master Trainers and Assessors coached by ASEAN project team

Pilot project on Training of Master Trainers and Assessors coached by ASEAN project team

Develop Qualification Framework for Tourism Professionals

Pilot project on Assessment of Tourism Professional on Housekeeping Division

Other…

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Next actionsRegional level:Regional Secretariat establishment in

2015 in Jakarta, Indonesia

ASEAN Skill Competition in Hanoi, Vietnam in 2014

Seclect 12 ASEAN Master Trainers and Master Assessors in Front Office, Food & Beverage and Food Production

Development of Training Toolboxes for Travel Service (2014)

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Conclusion Tourism Human Resource Development : main force

supporting tourism growth

ASEAN Standards : Comprehensive framework

Involvement of relevant stakeholders : a must

Regulations : a must

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Thank You!Visit us at:

Website: cambodiatourismprofesseionals.gov.khFacebook: Cambodia Tourism Professionals

Tel: 012 35 55 88 [email protected]

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