NASCO Atlanta, Georgia USA www.nasco.com Success Profile www.sumtotalsystems.com BUSINESS CHALLENGES ■ Prior to implementing SumTotal, NASCO had an inefficient, paper- based performance review system ■ Moving to a web-based process necessitated a culture change within the company. Effective communication and training were therefore required to promote a opton an mant an t e cre ty o t e organza ton ■ ac ng tm ng constr a nts, requ re a est- n- c ass souton t at was qu c to con gure an epoy SOLUTION ■ With the support of the CEO, NASCO deployed SumTotal’s integrated talent management platform to streamline its performance management processes an nt ro uce e c enc es to et ter manage ts wor orce ■ e company c ose um ot a or ts easy- to-use tec no ogy an personalized approach to service and support ■ um ota s tec no ogy eps gu e emp oyees an managers through each step of the review process and formalizes expectations and achievement to provide data to facilitate quality manager and employee discussions ■ Dialogues are supported throughout the performance period to ensure that individual and organizational performance remains aligned with corporate n t at ves an per ormance st an ar s an expect atons are c eary e ne Leading Benefits & Claims Administration Provider Improves Workforce Performance “It’s so important that people know what’s xpected of them, how they did, and that hey receive feedback to help improve their performance. Our executives believe in tak- ing the time to develop each NASCO em- ployee by creating attainable goals specific o each individual.” — Denise Peekanager of Human Performance evelopmentFast Facts Industry: Healthcare Benefits & Claims Administration Country: United States Users: 200+ SumTotal Products: SumTotal Performance
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NASCO Case Study: Leading Benefits & Claims Administration Provider Improves Workforce Performance
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8/3/2019 NASCO Case Study: Leading Benefits & Claims Administration Provider Improves Workforce Performance
SumTotal logo, are registered trademarks or trademarks of SumTotal
Systems, Inc. and/or its affiliates in the United States and/or other
countries. Other names may be trademarks of their respective owners.
012_0113LS
About SumTotalSumTotal Systems, Inc. is the global leader
strategic Human Capital Management
(HCM) solutions that provide organizations
with a new level of visibility to help make
more informed business decisions and
accelerate growth. Recognized by industry
analysts as the most complete solution,
SumTotal provides full employee lifecycle
management, including a core system of
record, from a single provider for improved
business intelligence. The company offers
customers of all sizes and industries the
most flexibility and choice with multiple
purchase, configuration, and deployment
options. We have increased the performance
of the world’s largest organizations
including Sony Electronics (NYSE: SNE),
AstraZeneca (NYSE: AZN [ADR]; London:
AZN), Amway (KUL:AMWAY), Seagate
(NYSE: STX), Dell (NASDAQ:DELL), and
Google (NASDAQ:GOOG). For more
information, or to request a demo, please
call +1 (866) 768-6825 (US / Canada),
+1 (352) 264-2800 (international) or visit
www.sumtotalsystems.com
RESULTS ■ NASCO brought all of its talent management functions together in a
s nge, ntegrate sout on, ena ng managers to eas y n emp oyee
per ormance to company resu ts
■ e company as ac eve a mprovement n ts per ormance man-
agement process with SumTotal
■ now as a cons stent process or eva uat ng, manag ng, an
rewarding employee performance across the entire company, and has
achieved nearly 100% participation in the new process
ABOUT NASCO
Owned by and exclusively serving BlueCross and BlueShield companies nationwide,
NASCO provides a pay-the-physician solution, ensuring that healthcare claims arepaid quickly and accurately. Since 1987, NASCO has been administering member-
s p ene ts an processng eat care c a m payments exc us ve y or ans.
an ng upwar s o m on c a ms annua y or compan es e , roger, an
Pfizer, NASCO is at the heart of the healthcare experience.