NASA Mobility

National Aeronautics and Space Administration

NASA Mobility

Mobility = Office of the Future

“Mobility, as we know it today, is about to be eclipsed by demand from all types of workers who want to use their personal

mobile devices to access corporate applications.”

- Forrester Research

NASA needs a Mobile Device Strategy

We are just scratching the surface

NASA needs a Mobile Device Strategy

We are just scratching the surface

JSC has issued about only 2,000 smartphones (Blackberries and iPhones) to its 16,000 employees

NASA needs a Mobile Device Strategy

We are just scratching the surface

JSC has issued about only 2,000 smartphones (Blackberries and iPhones) to its 16,000 employees

Many employees already own more advanced IT services at home than at work

NASA needs a Mobile Device Strategy

We are just scratching the surface

JSC has issued about only 2,000 smartphones (Blackberries and iPhones) to its 16,000 employees

Many employees already own more advanced IT services at home than at work

60% of mobile access to NASA’s system (NOMAD) is via personal mobile devices

Why Define a Mobile Strategy?

Better business decisions

Mobile Strategy

Increase Workforce Productivity and Responsiveness

Expand boundaries

Service

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

UnifiedComm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s WorkforceTelework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

UnifiedCommunications

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Tomorrow’s Workforce

Telework

Hoteling

Cloud

Virtual Desktop

Collaboration

Unified Comm

Mobile

Choice

Tomorrow’s Employee

Office of the Future: Open Collaboration

Office of the Future: Open Collaboration

Office of the Future: Open Collaboration

• Personal connections regardless of logistics

Office of the Future: Customer Service

Office of the Future: Next Generation

Office of the Future: Next Generation

Wireless

Environment

Collaboration Center at JSC

Connected

Office of the Future: Next Generation

Reasons

How to get to the Office of the Future

Prototypethen Pilot

PositivesLeadership Buy-in

How JSC is Embracing the Mobility Vision

Mobile apps

•Emerging Technology Desktop Standards (ETADS) is a proven method for publishing NASA mobile apps to iTunes

•NASA Enterprise Applications Competency Center (NEACC): internal NASA mobile apps storefront

•Defining Mobile Computing architecture and testing criteria in JSC Mobile Computing Working Group

How JSC is Embracing the Mobility Vision

Mobile apps•ETADS is a proven method for publishing NASA mobile

apps to iTunes•NEACC: internal NASA mobile apps storefront•Defining Mobile Computing architecture and testing

criteria in JSC Mobile Computing Working Group

Pathfinding •Pathfinder testing on mobile devices•Ex: Dell Streak, Motorola Xoom, Galaxy Tab, AT&T Atrix,

and others

How JSC is Embracing the Mobility Vision

Mobile apps•ETADS for publishing NASA mobile apps to iTunes•NEACC: internal NASA mobile apps storefront•Defining Mobile Computing architecture and testing criteria in JSC

Mobile Computing Working Group

Pathfinding •Pathfinder testing on mobile devices•Ex: Dell Streak, Motorola Xoom, Galaxy Tab, AT&T Atrix, and

others

VDI •Virtual Device Interface (VDI) Project testing•Ex: Vmware View, Citrix Xen, VDI to iPad, etc…

How JSC is Embracing the Mobility Vision

Mobile apps

•ETADS for publishing NASA mobile apps to iTunes•NEACC: internal NASA mobile apps storefront•Defining Mobile Computing architecture and testing criteria in JSC Mobile

Computing Working Group

Path-finding •Pathfinder testing on mobile devices

•Ex: Dell Streak, Motorola Xoom, Galaxy Tab, AT&T Atrix, and others

VDI •Virtual Device Interface (VDI) Project testing•Ex: Vmware View, Citrix Xen, VDI to iPad, etc…

Access •Positioning the JSC Guest WiFi network to be accessible by employees for use with their personal device

HOWEVER…..

The challenge is providing mobile access with enhanced security features• We must validate the business reasons for mobile

connectivity. • We must look at issues such as regulation, user

requirements, and resources for support.• We must mitigate risks, such as the loss of data, if

mobile devices are lost or stolen.

Challenges

What We Still Need to Better Understand

• Opportunities presented by mobile devices• Risks presented by mobile devices• Access to real-time collaborative tools• Access to critical data and Applications• Impacts on the delivery of traditional IT-based

services• Future role of non-mobile access devices

(e.g., desktops)

Recommendations

• Enable both access devices (mobile and non-mobile) and service deployment that addresses:• Technology• Policy• Operational issues

• Maximize opportunity• Mitigate risk, and preserve the inherent

availability, reliability, capability, and performance of the devices

• Deployment of Office of the Future vision: 12-24 months

Bottom Line: Enable the Digital Native