n4a 2015 Registration Brochure

National Association of Area Agencies on Aging40th Annual Conference & Tradeshow

Registration, Program & Hotel Information

Saturday, July 11Wednesday, July 15, 2015Philadelphia Marriott Downtown | Philadelphia, PAwww.n4aconference.org

2 40th Annual n4a Conference & Tradeshow | Philadelphia

Dear Colleagues,I am excited to invite you to join me and others from around the nation on July 11-15, 2015 for this years n4a Annual Conference and Tradeshow in Philadelphia, Pennsylvania. Each years conference seems to outdo the last and this year will be no exception! The Annual Conference is a time to reconnect with friends across the Aging Network, make new acquaintances and arm yourself with new skills and up-to-the-minute knowledge of the driving forces shaping our environment.

This years Conference will provide you with pertinent information designed to support professionals in aging. Sessions include nationally renowned speakers coupled with best practice presentations by experts, all with the goal of providing you information, tools and approaches to apply right away.

Topics highlighted at this years conference include policy discussions from Washington, DC, business strategy, transitioning from grant-based programs to other models of sustainability, leadership in action and more. This, coupled with the opportunity to view and discuss new products and services at the Tradeshow, makes for an experience you should not miss!

Please take a moment to review this brochure, share with your friends and colleagues and register today. I hope to see you in Philadelphia!

Joseph RubyPresident, n4a Board of Directors

Hosted by

Invitation to Attend

Register online at www.n4aconference.org 3

The n4a Conference & TradeshowLearn about new strategies and cutting-edge programs and services that matter to Area Agencies on Aging and Title VI Native American aging programs, including managed care, care transitions, evidence-based health programs, transportation, nutrition, ADRCs, volunteerism, livable communities, technology and caregiving.

Find out how federal budget decisions will impact your programs and services; the latest developments on Integrated Care strategies; whats next for the Older Americans Act; and how can we use the 2015 White House Conference on Aging to advance better aging policy.

Network with your colleagues from across the country to share best and promising practices that will help you better serve older adults, people with disabilities and caregivers in your community.

Engage with experts on critical issues like the AAA/Title VI roles in managed care, care transitions, Accountable Care Organizations and Health Homes.

Discover how your agency can enhance its lines of business and strategically meet the changing times by boosting your knowledge of business planning, pricing structures, billing systems and contract negotiation.

Explore the benefits of new partnerships with health providers including insurance companies, hospitals, physician groups, community health centers and pharmacistsas well as partners in the disability, business, planning and transportation communities.

Celebrate the 40th anniversary of n4a and salute our amazing Aging Network, which remains THE resource for Answers on Aging.

Experience Philadelphias rich history and vibrant present. Youre sure to fall in LOVE with all that Philly has to offer.

4 40th Annual n4a Conference & Tradeshow | Philadelphia

Join the Aging Network in Celebrating 40 Years of Achievement!In 1973, when Area Agencies on Aging (AAAs) were first established in the Older Americans Act (OAA), they were given a bold mandate to serve as the critical link between vulnerable older adults and the social services needed to help them live with dignity and independence in their homes and communities well into later life. Fast-forward 40 years, and AAAsnow more than 600 agencies strongcan look back with pride at an impressive track record of success connecting millions of older Americans with the meals, rides, personal care, and information and referral services that have enabled so many of them to live with dignity and independence. In 1978, Title VI of the OAA was added to ensure similar services were provided by Native American Tribal organizations. Title VI grantees now number more than 250 across the country.

But the Aging Network has more than just its proud history to celebrate. In an environment of severe budgetary constraints and fast-changing market forcesall occurring as the older adult population grows at an unprecedented ratethe Network isnt resting on its laurels.

AAAs are expanding their portfolio of services to include integrated care, Medicaid managed care and care transitions, while also broadening the base of people they serve, with increasing numbers of AAAs providing support for people with disabilities under age 60 and caregivers and veterans of all ages.

This is an especially exciting time for the Network, as many AAAs celebrate 40 years of achievement in 2015, a journey that the National Association of Area Agencies on Aging (n4a) has been privileged to share with them.

We invite you to join us in recognizing the invaluable contributions of our members to the lives of older adults and caregivers, and to add your voice to the crucial dialogue over the opportunities and challenges that lie ahead by participating in the n4a 40th Annual Answers on Aging Conference & Tradeshow in Philadelphia from July 11-15, 2015. There will be a reception on Tuesday, July 14 to celebrate 40 years of achievement!

Fall in Love with PhillyPhiladelphia is made for exploring. Whether youre exploring some of the free attractions like the Liberty Bell or Independence Hall, or you purchase the Philadelphia Pass to gain access to over 30 attractions, such as the Franklin Institute and the Philadelphia Zoo, youre sure to fall in LOVE with all that Philadelphia has to offer.

The citys rich history and varied entertainment districts meet any visitors needs. From family-friendly offerings and quaint settings to the dynamic Museum Mile, you can do and see it all in Philadelphias vibrant neighborhoods. Visit www.n4aconference.org to start planning your trip to the City of Brotherly Love.

Tentative Agenda at a GlanceSATURDAY, JULY 11

8:00 a.m 1:00 p.m. n4a Board of Directors Meeting

1:00 p.m. 4:45 p.m. ACL Pre-Conference Intensive: Building Community-Based Integrated Care Networks, Part I

SUNDAY, JULY 12

7:00 a.m. 6:30 p.m. Registration & Information Desk

8:00 a.m. Noon Leadership Institute 2.0: A Deeper Dive into Key Learnings for Institute Graduates

8:30 a.m. 11:45 a.m. ACL Pre-Conference Intensive: Building Community-Based Integrated Care Networks, Part II

8:30 a.m. Noon I&R/A Summit Part I: National, State and Local Updates on I&R/A

8:30 a.m. Noon Boot Camp for New Directors and Staff

11:30 a.m. 1:00 p.m. AIA Awards Luncheon

1:00 p.m. 5:00 p.m. I&R/A Summit Part II: CIRS-A/D Basic Training

1:00 p.m. 2:15 p.m. Concurrent Workshops

2:30 p.m. 3:45 p.m. Concurrent Workshops

4:00 p.m. 5:30 p.m. Opening General Session

5:30 p.m. 7:00 p.m. Welcome Reception in Tradeshow

MONDAY, JULY 13

6:00 a.m. 7:00 a.m. 12th Annual Early Bird Walk

7:00 a.m. 5:30 p.m. Registration & Information Desk

7:00 a.m. 8:00 a.m. Networking Breakfast in Tradeshow

8:00 a.m. 10:00 a.m. General Session

10:00 a.m. 10:30 a.m. Networking Break in Tradeshow

10:30 a.m. 11:45 p.m. Concurrent Workshops

11:45 a.m. 1:00 p.m. Networking Lunch in Tradeshow

1:00 p.m. 2:15 p.m. Concurrent Workshops

2:15 p.m. 3:00 p.m. Networking Break in Tradeshow

3:00 p.m. 4:15 p.m. Concurrent Workshops

4:30 p.m. 5:45 p.m. Concurrent Workshops

TUESDAY, JULY 14

7:00 a.m. 5:00 p.m. Registration & Information Desk

7:00 a.m. 8:00 a.m. Continental Breakfast

8:00 a.m. 10:00 a.m General Session

10:15 a.m. 11:30 a.m. Concurrent Workshops

11:30 a.m. 1:00 p.m. Lunch on Own

1:00 p.m. 2:15 p.m. Concurrent Workshops

2:30 p.m. 3:45 p.m. Concurrent Workshops

4:00 p.m. 5:15 p.m. Concurrent Workshops

5:15 p.m. - 7:00 p.m. n4a 40th Anniversary Celebration

WEDNESDAY, JULY 15

7:00 a.m. 10:30 a.m. Registration & Information Desk

8:00 a.m. - 9:30 a.m. Closing General Session

9:30 a.m. 10:00 a.m. n4a Business Meeting / Aging Network Update

10:30 a.m. Noon n4a New Board of Directors Meeting

6 40th Annual n4a Conference & Tradeshow | Philadelphia

Pre-Conference Intensives: Join us for a series of pre-conference workshops. Pre-registration is required.

Saturday, July 111:00 p.m. 4:45 p.m.

ACL Pre-Conference Intensive: Building Community-Based Integrated Care Networks, Part I

This two-part intensive begins on Saturday and concludes on Sunday. A $50 workshop fee applies for all registrants.

Topics include: Finding Champions and Building Partnerships After the Contract Data-Driven Decision Making: Metrics of Success

Sunday, July 128:30 a.m. 11:45 a.m.

ACL Pre-Conference Intensive: Building Community-Based Integrated Care Networks, Part II

With the goal to support growth in your organizations capacity to address emerging needs and opportunities, this set of concurrent workshops has been split into two tracks101: Business Acumen Basics and 201: Taking Next Steps.

Both tracks focus on building skills and knowledge across aging services and business disciplines, but are specifically tailored to meet the needs of organizations in different places on their journey of contracting with integrated care entities.

8:30 a.m. Noon

I&R/A Summit Part I: National, State and Local Updates on I&R/A

Join n4a and the Eldercare Locator, along with NASUADs Aging and Disability Information and Referral/Assistance (I&R/A) Support Center, for this I&R/A Intensive that includes important information for I&R/A professionals of various experience levels. The morning is a joint session in which representatives from n4a, NASUAD, state and local agencies will discuss aging and disability I&R/A from a range of perspectives, reviewing program and service

delivery changes, current trends and new initiatives in the national, state and local policy landscapes. Time is provided for Q&A and networking with state, local and national I&R/A professionals.

The afternoon offers an Alliance of Information and Referral Systems (AIRS) training for professionals just entering the field of I&R/A or for those planning to take the Certification for Information and Referral Specialists in Aging and Disability (CIRS-A/D) examination. This training will focus on the core elements of providing Information and Referral/Assistance services needed for AIRS certification as an aging I&R/A specialist.

Boot Camp for New Directors and Staff

Are you a newcomer to the Aging Network? This is the session for you! n4as Boot Camp will provide you with crucial information about the Aging Network, including the evolution of the Older Americans Act, Medicaid waivers and other critical programs and resources that will help ground you in your agencys operations. This is the perfect chance to draw on the insight and perspectives of federal officials, state unit staff and veteran AAA and Title VI directors/staff on the history, current trends and future directions for the Aging Network.

Topics to be covered include: Introduction to the Aging Network Trends and New Directions for Older Americans Act

Programs Building Effective Working Relationships with Your State,

Local Elected Officials and Board Planning, Advocacy, Service Delivery and Partnership

Developmentthe Heart and Soul of the Network Resources that You and Your Staff Can Use1:00 p.m. 5:00 p.m.

I&R/A Summit Part II: CIRS-A/D Basic Training

The Alliance of Information and Referral Systems (AIRS) Certification training is for professionals planning to take the Certification for Information and Referral Specialists in Aging/Disabilities (CIRS-A/D) examination. This interactive training provides a concentrated review of information needed for AIRS certification as an aging I&R/A specialist as well as a general overview for staff who are new for the field of I&R/A.

101: Business Acumen Basics Organizational Culture

Change Is My Agency Ready? Market Analysis

201: Taking Next Steps Organizational Culture

Change Rate Determination Accreditation

Register online at www.n4aconference.org 7

Workshops: n4a is proud to offer more than 120 workshops on a broad array of important aging issues that impact how you work to help others. Below is just a sampling of the workshops offered at the Conference. For a full list of workshops and their descriptions, visit www.n4aconference.org.

Advancing Our Advocacy LivefromDC:AFederalPolicyUpdate Data-DrivenAdvocacyonHealthyAging:HowMassachusettsUsed

PartnershipstoImproveClientAdvocacy GeriatricsandMentalHealth:UnderstandingtheDSM5inPlainEnglish PartneringToGetResults:FiveWaystoAdvanceElderRightsAdvocacy

andStrengthenLegalServicesPrograms

Assisting Caregivers CarePathwaysIntegratingMentalHealthandAgingResources

Building Livable Communities for All Ages ShiftingCommunityAttitudesAroundAging:OneCountysPathto

CreatingCultureChange PartneringwithHigherEducationtoMakeaCommunityaGreat

PlacetoAge! FromFirestoFlood:PreparednessSupportsLivableCommunities

Cutting-Edge Older Americans Act Programs StrengtheningCommunity:SeniorCentersandCommunity

DevelopmentCorporationsWorkingTogether WorkingAlongsideFirstResponders GotSWAG?UsingIntergenerationalProgrammingtoPreventElderAbuse

Engaging Volunteers in the Aging Network RecruitingandSupportingDiverseStaffandVolunteers FromSurvivingtoThriving:ImprovingSeniorTransportationServicesin

yourCommunitythroughVolunteerTeams VolunteerTeamsintheAgingNetwork:WhatTheyAreGettingDone! 3-DPerspectivesforAmbassadorPrograms

Enhancing Business Practices ContractingwithHealthPlansandProvidersforEvidence-Based

ProgramDeliveryandReimbursement IfICanMakeItThere:NewYorksExperienceBuildingCommunity-

BasedIntegratedCareNetworks. NationalCoreIndicatorsforAgingandDisabilities:UsingConsumer

SurveystoMeasureOutcomeData BuildingaDiversifiedandSustainableFundingBase RedefiningAginginCommunitythroughtheVillageModel

Investing in Your Professional Development AStandardofExcellence:EnsuringStaffExpertise GettingtheBiggestBangforYourCommunicationsBuck:

Strategies,TipsandToolstoBuildBrandAwareness TransformingYourWebsiteintoaBrandPowerhouse SayMoreWithLess!SocialMediaSecretsforSmallOrganizations

Leading the Way in Community-Based Long-Term Services and Supports SharingStrategies:ImplementingCross-SystemTransformationinOregon PennsylvaniasCareTransitionsExperience:MeaningfulInsightsfor

OngoingPractice ElderPAC:ASuccessfulandReplicableCollaborativeModelBetween

aPrimaryCarePracticeandaAAA SanDiegoCountysHomeandCommunity-BasedServicesBrokerage

DesignGuide:ARoadmapforEstablishingaBrokerageforHCBS HowUtahsADRC/AAAsExpandedServicestoVeteranClients

Promoting Healthy Aging ImpactingCommunityChangeforOlderAdultswithType2Diabetes InnovativeSeniorSNAP-Ed:Policy,SystemsandEnvironmental(PSE)

ChangestoImproveNutrition AnIntegrativeApproachtoChronicDiseaseSelf-Management

EducationandFallsPrevention AgingandPopulationHealth:NewPriorities,PartnershipandFunding

Streams

Transportation SonomaAccessCoordinatedTransportationServices InclusiveCoordinatedTransportation SeniorMobilityFairpresentedbytheNationalCenteron

SeniorTransportation ConnectingSeniorstoPublicTransportation

Working with Diverse Aging Populations TheRoadshow:ACreativeandEffectiveWaytoReachOuttothe

DiverseAgingPopulationinSanFrancisco HalfOurVeteransareSeniorsandareEntitledtoVABenefits:How

AAAsCanUseVABenefitstoExpandResourcesforYourClients Welcoming&AdvocatingforLGBTSeniors:HowTwoAAAsBridgedtheGap GoingthatExtraMilewithMIPPA:HowtoFindUnderservedPopulations

8 40th Annual n4a Conference & Tradeshow | Philadelphia

Conference Highlights: More workshops not to be missed! Pre-registration is required as space is limited.

Sunday, July 121:00 p.m. 3:45 p.m.

From Surviving to Thriving: Improving Senior Transportation Services in Your Community through Volunteer Teams Intensive organized by the Aging Networks Volunteer Resource Center & the National Center on Senior Transportation. A $25 materials and consultation fee applies for all attendees.

Volunteer transportation forms the backbone of most senior transportation programs nationwide, but what happens when volunteer driver programs stop growing, or older volunteer drivers have to give up the keys? This intensive will look beyond the direct services provided by volunteer drivers and discuss additional creative methods of utilizing volunteers to achieve community transportation improvements. The session will introduce a new way of thinking about volunteers and offer an opportunity to learn from outstanding volunteer transportation programs that are using the talents of volunteers in innovative ways to grow their programs. Instruction on conducting organizational readiness assessments and developing a plan for creating a self-directed volunteer transportation team will be provided. Each participant will receive a packet of background materials and action tools and the opportunity to receive one hour of coaching assistance to be provided at a later date.

Monday, July 131:00 p.m. 2:15 p.m.

Carenect: Your Care Coordination PartnerCarenect is an n4a Preferred Provider program targeted to private pay initiatives. This member-only program can help serve your clients, and better manage your private pay and

care transitions, all while creating a new revenue stream for your agency. Come and learn more!

3:00 p.m. 4:15 p.m.

Managed Care Boot Camp Session I: Introduction to Managed Care and Private PayWhat is it and Why Should it be a Priority for My Agency? Today, more than 20 percent of dual eligibles (Medicare and Medicaid) and 30 percent of all people with Medicare are in managed care plansand those numbers are growing rapidly, according to the Kaiser Family Foundation. The ACA is also bringing coordinated care to many in traditional Medicare through ACOs, medical homes, care transitions programs, and other demonstrations.

Come and learn why this is happening, how your AAA can participate, and most importantly, why you shouldnt ignore this marketplace transformation for another day!

4:30 p.m. 5:45 p.m.

Which Evidence-Based Programs Should Your Agency Offer? A Speed Dating OpportunityEvidence-based programs are already an important part of the Aging Networks service line, with over 90 percent of AAAs offering some type of evidence-based program. However, there are a host of important evidence-based programs that can provide unique value to your agencys care transitions services, while meeting the needs of managed care organizations wanting proven data-driven services that help clients achieve good health outcomes.

Come to this fast-paced, interactive session to meet the leaders of numerous programs and learn about how these programs can help your agency meet your clients needs.

Tuesday, July 1410:15 a.m. 11:30 a.m.

Care Transitions: What Works, What Doesnt... and Top Strategies to Secure Contracts and SuccessMCOs and hospitals have strong incentives to reduce readmission rates. Learn how your agency can offer care transition services, by hearing about lessons learned and best practices that drive success. This session will help you create a plan that you can take home and put into action. Learn what experts believe are the critical elements you should put in place to ensure success with this new opportunity.

Sign up for one of our exciting mobile workshops and see first-hand what programs the City of Philadelphia offers to their seniors. Pre-registration is required for these mobile workshops, which take place on Tuesday, July 14.

Celebrate Arts and Aging at a Philadelphia Senior Center On Lok House Partnerships: The Heart of Chinatown Philadelphia Corporation for Agings Meal Distribution

Center: Ready to Serve in the 21st Centurymob

ile w

orks

hops

Medicare @50 | Trends/Tips/Tools for Today Are you prepared for Medicare open enrollment? Join us for an interactive discussion on preparing for the 50th Medicare open enrollment. Learn about the changing landscape, online trends and insights from Medicare counselors on new online tools.

1:00 p.m.2:15 p.m.

Managed Care Boot Camp Session II: Data, Data, DataUnderstand What to Track and WhyManaged Care Organizations (MCOs), hospitals, and other health care organizations have important data needs and government-imposed requirements. Learn what is expected and share in a discussion on what AAAs must do to capture, manage, analyze, and report data while protecting client privacy.

Bring your questions and talk with those succeeding in meeting the sophisticated data needs of MCOs, hospitals and others. Also learn from data solutions experts what your organization should be tracking and measuring that can explain your agency's value in a complicated health systems landscape.

HomeMedsSM: Key to the Door for CBOs Contracting with Health CareHomeMedsSM is one of the least costly and easiest to implement of ACLs high-level evidence-based programs. Offering the flexibility to fit into any program with a home visitCare Transitions, home-delivered meals, care coordination or waivers for dual eligiblesand HomeMedsSM has served as the motivator for unique community-based organization (CBO) home visit programs paid for under contract with health

plans. Attendees will learn how HomeMedsSM can help health plans and medical providers to meet quality standards such as HEDIS and Star Ratings, and how to pair HomeMedsSM with other evidence-based programs in a double your deliverables approach. Finally, the workshop will include a discussion of cost-efficient ways states and/or regional networks of CBOs can approach HomeMedsSM licensing and training.

2:30 p.m.3:45 p.m.

Managed Care Boot Camp Session III: So You Have a Contract With a Payor? Now the Work Begins!Youve signed a contract with a payor(s) and now what? Learn whats expected to implement payor contracts successfullywhats worked, what hasnt and those Aha! moments.

Experts will share implementation priorities you must address to ensure success with this new opportunity. Also get a snapshot of other services your agency can offer to help payors better manage their patients.

4:00 p.m.5:15 p.m.

Evidence-Based Poster Social

Join n4a for its first Evidence-Based Poster Social! Not only can you enjoy some well-earned refreshments, you can meet the people behind the nations leading evidence-based programs and have one-on-one conversations about these important and proven programs in a relaxed atmosphere. Come learn how to implement these programs as an important component of your service offering to MCOs, hospitals and employers.

As we celebrate the n4a and many of our members 40th anniversary this year as well as the 50th anniversary of the Older Americans Act, Medicare and Medicaid, it is both a good time to look back and to look forward. It is a time to celebrate five decades of exceptional aging services as well as to envision what services will look like in the decades ahead.

General Sessions at this years Conference will focus onThe Future of Aging in America: What will the future of aging be in the United States? What will the Aging Network look like in 5 or 10 years as we continue to position ourselves to serve the largest aging population in the nations history as well as expand the base of our services to address the needs of a broader and more diverse client base? Get insights from key experts.

The Landscape of Aging Policy and Programs: Perspectives from the Administration on Aging and the Administration for Community Living. The passage of the Older Americans Act in 1965 laid the infrastructure for the creation of the Aging Network and the expanding range of services and supports the Network provides that have enabled millions of older adults to age successfully at home and in the community. Hear from leaders in the field on the changing landscape of aging policies and programs.

Aging and Health Care: The Critical Link in Health Promotion and Prevention. The Aging Networks role in addressing the health care needs of older adults, especially as it relates to health promotion and prevention, is and will continue to expand. The Network is in a pivotal position to serve as the bridge between the acute care medical community and addressing the health care-related needs of individuals living in their home and community. Find out how to position your agency to take advantage of new opportunities in aging and health care.

Thriving as We Age: The Intersection Between Aging and Well-Being. Americans are living longer than ever before, but how can we ensure that people are not just adding years to life but instead adding life to the additional years? The state of well-being is impacted by many factors but key among them are health and happiness. Learn about the latest research and find out how the Aging Network can promote well-being in later life.

RegistrationTo register and view full details on registration, what is included, and cancellation policies, visit www.n4aconference.org.

Hotel Accommodations All events for the n4a 2015 Conference & Tradeshow will take place at the Philadelphia Marriott Downtown. Visit www.n4aconference.org to reserve your room at the group rate.

Philadelphia Marriott Downtown1201 Market StreetPhiladelphia, Pennsylvania 19107215.625.2900

The group rate is available through Tuesday, June 10, 2015, or until the group block is full, whichever occurs first. It is also offered for hotel stays three days prior and three days after the Conference (subject to availability).

Be advised, the Philadelphia Marriott Downtown is likely to sell out for the n4a Conference dates prior to the reservation deadline. You are strongly encouraged to make your reservations at the n4a discounted rate now! Due to overlapping city-wide events taking place in Philadelphia, lodging will be at a premium for the duration of the n4a Conference, with the pre and post-conference dates also expecting heavier than normal visitor traffic.

Registration TypesEarly

(Paid By 6/10/15)Standard

(Paid After 6/10/15)

n4a Member, Area Agency on Aging $495 $545

n4a Member, Two or More* $470 $520

n4a Member, Title VI Native American Aging Program $250 $275

Non-Member $570 $645

Non-Member, Two or More* $545 $620

One Day Only $285 $310

*In order to register for the Two or More option you must register all attendees on the same order, so please plan ahead.

n4a Group RateRoom Type Room Rate

Single/Double Room USD $169

Triple Room USD $189

*Rates do not include taxes (currently 15.5%)

Is your organization looking for ways to connect with key decision makers in aging? Opportunities are available at the n4a 2015 Conference to sponsor headline events, conduct research and participate in the Tradeshow.

For more information, please visit www.n4aconference.org, or contact our Conference Planners at [email protected] or 503.244.4294, extension 208.

Interested in Becoming a Sponsor, Exhibitor or Advertiser?

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Photo credits

page 4: Love Park photo by M. Fischetti for Visit Philadelphia.

page 10: Reading Market photo by J. Smith; Philadelphia Museum of Art photo by B. Krist; Betsy Ross House photo by M. Edlow. All photos courtesy of Visit Philadelphia.

page 12: Flag photo G. Widman for Visit Philadelphia.

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n4a 2015 Conference & Tradeshowc/o Conference Solutions520 SW Yamhill St. Suite 430Portland, OR 97204www.n4aconference.org