MySOS Device User Training. Contents of Box 1 x MySOS Device (with battery and SIM card) 1 x Mains Charger 3 x Lanyards 1 x User Guide Additional Accessories.

MySOS Device User Training

MySOSContents of Box• 1 x MySOS Device (with battery and SIM card)

• 1 x Mains Charger

• 3 x Lanyards

• 1 x User Guide

Additional Accessories• ID Badge Holder

• Holster

• Car Charger

• 1 x Keyring with Mini User Guide

• 1 x Keyring Holder

OVERVIEW1. GSM Light

2. Battery Light

3. GPS Light

4. Call 2 Button (Speed dial to Skyguard Customer Support)

5. SOS Button (Links to Incident Management Centre)

6. Call 1 Button (Voice Memo function)

7. SIM card slot

8. On / Off & Position Report button

9. Loudspeaker

10. Microphone

11. USB and Charger Port

• You must fully charge the battery before using the device for the first time.

CHARGING

• Plug the charger into the MySOS unit’s USB port and connect to a 240 volt wall socket. Please do not use excess force when plugging the charger into the USB port as this may damage the connection.

• The device will take 8 - 12 hours to charge before using it for the first time. Thereafter, it will only take

3 - 5 hours to fully re-charge.• The battery light will switch off once the MySOS

is fully charged.

Charging the Device

• Please note, the device should only be charged with chargers supplied by Skyguard.

• To switch the device on or off, press and hold the side ‘On / Off’ button for four seconds.

ON / OFF

• All three lights will illuminate fully and then rapidly flash when the device is switched on.

• When turning the MySOS off, the battery light will illuminate fully along with the GSM and GPS lights flashing, to confirm the device is switched off.

Switching the Device On and Off

LIGHTSWhat do the Lights Mean?

GSM Light

• Light shows a single flash every five seconds when the device has a GSM signal.

• Light shows a double flash every five seconds when the device is registered to the GPRS network.

• Light not flashing. This means the device has been unable to connect to the network.

LIGHTSWhat do the Lights Mean?

Battery Light

• Continuously lit when battery is charging and switches off when fully charged.

• Light flashes once every two seconds when operating normally.

• When the SOS button is pressed, the battery indicator light will flash rapidly to acknowledge button press and will then flash normally.

• The light will flash three times every five seconds when the battery is low and requires charging.

LIGHTSWhat do the Lights Mean?

GPS Light

Light flashes blue when device has acquired a GPS signal.

If GPS light is not flashing, device will report its last known position.

All Lights• All lights flashing simultaneously at the same time is a

warning that the SIM card has failed to register with the device. The MySOS needs to be restarted to rectify the problem.

• If the problem persists, the battery is low in power and needs recharging immediately.

• If the problem still persists, call Skyguard Customer Support

• Press and hold the large SOS button for four seconds. An alarm containing the device's location will be sent to the IMC.

An audible beep will be heard confirming the two-way voice connection has been made. Note; this can take up to one minute. The Skyguard Controller will be listening to the call silently and only talk if they believe it is safe to do so.

RAISING AN ALARM

• If you activate the MySOS device by mistake, please inform the Skyguard Controller as soon as the call is answered by saying “Activation call”.

The Controller will ask questions based on your user details to confirm that it is not an emergency and will then end the call.

Activating an SOS Alarm

• A voice memo can be left by pressing the Call 1 button for three seconds. The GPS light will start to flash to confirm the request.

VOICE MEMO

• Speaking clearly, leave your voice message when prompted.

• To end the memo, press the SOS button again.

Leaving a Voice Memo

• Memo should state your name, company and key info – be brief.

• The Memo will be available to the IMC in the event of an emergency, providing vital additional information to the Controller.

• Speed Dial “Call 2” button will call Skyguard’s Customer Service Team.

SPEED DIAL

• To make a call, press and hold the “Call 2” button for three seconds.

The GSM light will start to flash to confirm the request.

• To end the call, press the SOS button.

Calling Customer Support

• Press and hold the small side button for one second until the GPS light starts to flash.

POSITION REPORTSSend a Position Report

• Used to log your location manually at any time – viewable on maps within the customer portal and by Controllers at the IMC during an alarm.

• Note: Holding the small side button for four seconds will switch the device off.

ACTIVATION• Device charged

• GPS fix acquired

• Complete an Activation call

• Account and User details completed

SERVICE IS READYWhen Doing an Alarm Activation…• Always say “Activation Call” after you hear the beep – this

will indicate to the Controller that it is safe to talk to you.

• If it is a real emergency, DO NOT say “Activation call.”

• Acquire a GPS fix every time it is powered on

• Charge your MySOS daily – do not use excessive force when plugging charger into USB port

Things to Remember

• Carry your MySOS with you at all times

• The MySOS Mandown variant of the device contains a mandown sensor which enables the device to automatically send an alarm to Skyguard IMC if it detects a rapid movement followed by an impact. This feature can be useful in instances when the user slips, trips, or falls, and therefore may not be able to raise an alarm manually.

• The device can be setup either with mandown permanently enabled, or manually switched on/off when required from within Skyguard’s CSC portal.

• The mandown feature should be enabled only when the device is being worn in a holster or ID badge holder accessory and securely attached to the user, in order to prevent false alarms.

• If you raise a mandown alarm to Skyguard’s IMC by mistake, please inform the Controller as soon as the call is answered, by saying “Activation call”. The Controller will ask questions based on your user details to confirm that it is not an emergency and will then end the call.

MANDOWNOnly available on MySOS Mandown

Thank You. Any Questions?

Skyguard LtdSkyguard House, 457 Kingston Road, Epsom, Surrey KT19 0DB

Tel: 0844 257 0314 Email: [email protected] www.skyguardgroup.com