mynpower_bill_18_11_2013-1

This is not a tax invoice

npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and WalesRegistered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB

MR ELLLIOTT SUMERFIELD42 HULL ROADYORKNORTH YORKSHIREYO10 3LP

yUUQvUYSyvjJxKHKPEOangK2TgfATvZKuvv9yYCAkPC8Jw4PdrnBRDAqdheAlLpLpvvvvv

Please payYour payment needs to reach us by03-Dec-2013

£258.96

Including your discount of £10.00

Your amended energy bill

Your account number133480244

Customer Service Go online:npower.com UK only call centres 8am-8pm Mon-Fri,8am-6pm Sat

0800 073 3000

18th November 2013

We've calculated yourusage accurately usingup-to-date meterreadings

Is your energy tariff right for you?We have a range of energy tariffs including price guarantee and standard tariffs, so there’ssomething to meet everyone's needs. We also offer a range of ways to pay for your energy. To findout more and make sure that you’re on the most suitable tariff for you, call us on0800 197 4846 and see if we can save you money. Please have your up to date meter readings tohand.

Questions?Please have your account number handy when you call - it's at the top of the page. You mayprefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.

B

EMERGENCIESSmell Gas? Call National Grid: 0800 111 999Powercuts. Your local electricity distributor is

Northern Powergrid: 0800 66 88 77

Any questions?If you have any questions, get in touch with ourCustomer Service team.

Go online: npower.com/customerservices

Call us: 0800 073 3000Or 0330 100 3000 from mobiles

Write to: Customer ServicenpowerPO Box 109PeterleeSR8 9DD

Problems paying?There are lots of ways we can help, so get intouch as soon as possible.

Moving home?Contact us and tell us the address you aremoving to and your meter readings for yourcurrent address. Do this at least two workingdays before you move.

Go online: npower.com/movinghome

Call us: 0800 316 8558Or 0330 100 8658 from mobiles

Your gas transporterYour gas transporter is responsible for thesupply pipe to your property. To find out whoyour gas transporter is, call our CustomerService Team.

Gas problems or power lossYour local electricity distribution company isresponsible for the wires and cables thatconnect your home to the national grid. If youhave a power cut you can find their details onthe front of this bill, along with the number toring if you have a gas emergency.

ComplaintsGreat Customer Service is at the heart of whatwe do. If you're unhappy with our service,contact our Complaints Team so we can put thematter right.

Call us:0800 316 9328

Or 0330 100 8628 from mobilesGo online: npower.com/customerservices

Write to: ComplaintsnpowerPO Box 121PeterleeSR8 9DT

You can download a copy of our leaflet 'Puttingthings right' from our website or ask us to sendyou a copy in the post.

If we haven't been able to put the matter rightwithin eight weeks or you have received ourFinal Response letter, you can take yourcomplaint to the Ombudsman Services:Energyby phoning 0330 440 1624 or via the websitehttp://www.ombudsman-services.org/energy.html

Need extra help?If English isn't your first language, we can talk toyou with the help of a translator - just let usknow.

You can register with our Warm ResponseService, which entitles you to extra freeservices, if you are:

• over 60, disabled or suffering fromlong-term ill health;

• blind or partially sighted; or

• deaf or hard of hearing.

To register or find out more, get in touch in anyof the following ways.

Go online: npower.com/spreadingwarmth

Call us: 0808 172 6999

Textphone: 0800 413 016

Write to: Warm Response ServicenpowerPO Box 116PeterleeSR8 9DN

Impartial advice

The Citizens Advice consumer service providesfree, confidential and impartial advice onconsumer issues. Visit www.adviceguide.org.ukor call the Citizens Advice consumer helpline on08454 04 05 06.

Want to save energy?For free energy advice on using less energy inyour home, get in touch with our EnergyEfficiency team.

Go online: npower.com/savingenergy

Call us: 0800 02 22 20

What's a watt?A kilowatt-hour (kWh or unit for short) is a

measure of energy used. It is equal to you:

We've done our best to keep your bill simple, but there are some technical terms that wehave to use. These are explained below in plain English.

M number A unique number given to your gas supply.

Supply number A unique number given to your electricity supply.

Meter number This is the serial number you'll see on your meter.

Calorific value The average amount of energy in gas. National Grid gives us a daily value and we work out an average for the period covered by your bill.

Correction factor The amount by which we adjust the amount of gas you've used to take account of the season.

• using a small fridge for 24 hours;

• cooking 20 microwave meals;• using a dishwasher once at 55°C;

• using a 60w standard light bulb forapproximately 16 hours; or

• using an equivalent low-energy bulb forapproximately 90 hours.

We quote energy prices as pence per kWh.

How we work out your bill

For most of our tariffs, you will pay a standing charge (pence per day) whichwill cover the fixed costs we have to pay in supplying energy to you e.g.distribution and metering costs, and a single unit rate (pence per kWh used).

For some non-standard electricity tariffs you will pay for two units a daythroughout the year at the higher primary rate and then at a lower rate for theremainder of electricity that you use.

For more details go online to npower.com/understandingprices or callCustomer Service.

How much gas have you used?

Your gas meter measures the gas you use in cubic metres(m³) or 100s of cubic feet. We convert this to kWh when wework out your bill.To convert a cubic-feet measurement into m³, we multiply itby 2.83. We multiply the m³ figure by the correction factorand then by the calorific value. Finally we divide the result by3.6 to reach your kWh total.

We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers.

Printed on paperfrom sustainablesources.

Page 3 of 8

Reference (Customer number) Credit account number

Amount due(No fee payable at PO counter)

Signature Date

CHEQUE ACCEPTABLE

157 1311

Cashier'sstamp and number

CASH

CHEQUE

Please do not write below this line and do not fold this counterfoil

57-13-11

158

2881334 80244

CollectionAccount npower

1334802442 V7241571311 000258962 74 X

633203000000013348024470

258.96

JLYQSJC6cqVKpcIASxfIXgF4cYSu

bank giro credit

OT

M L

td 0

20

3

Electricity summary

Last Reading This Reading Electricity units used

Cost Split Charges

Charges for Tariff - Standard Electricity / Quarterly Receipt of Bill Meter Number: S11L55359

01/08/201312489

Customer Read

15/11/201313488

Customer Read

999 kWh 999 at 15.020p £150.05

Standing Charge 107 days at 10.100p per day £10.81

01 801 001

15 9104 9049 346

Yoursupplynumber

S

Cost of electricity used this period £160.86

Dual fuel discount -£10.00

Subtotal exc VAT £150.86

VAT at 5% on £150.86 £7.54

Total electricity charges for this period £158.40

Gas summary

Last Reading This Reading Gas used Cost Split Charges

Charges for Tariff - Standard Gas / Quarterly Receipt of Bill Meter Number: 00403638

01/08/20138012

Customer Read

15/11/20138012

Customer Read

Calorific Value 39.50 (100s cubic feet)

= 0 kWh

0 at 3.634p £0.00

Standing Charge107 days at 45.000p per

day£48.15

Cost of gas used this period £48.15

See overleaf

Page 4 of 8

Ways to payCall us on 0800 073 3000 or go online to www.npower.com to find out more about easy ways to pay

Direct DebitSpread the cost of your energythroughout the year by paying bymonthly Direct Debit. You can alsopay your quarterly bills by DirectDebit. To thank you for paying thisway we will give you an annualdiscount or reward.

By postMake your cheque payable to‘npower’, enclose this payment slipand send to:

npowerPayment Processing CentrePO Box 203Leeds LS14 3WE

Write your account number on theback of the cheque. We don’t acceptpost-dated cheques and pleasedon’t send cash through the post.

Regular payment plansWe can agree a payment plan with you tocover the cost of the energy you’ll use inthe future as well as any debt, taking intoaccount how much you can afford.

At any bankFill in the payment slip and take it withyour payment to any bank. The bank maycharge you for this service.

Post OfficeYou can pay by cash or cheque at anyPost Office. Take your bill or paymentcard with you and make your chequepayable to Post Office Ltd. Payments bycheque will take several days to reachyour account.

Debit or credit cardCall us or go online to www.npower.com

Payment agentYou can pay your bill or make paymentstowards your next one free of charge atany authorised Payzone or PayPointagent. To find your nearest agent, pleasecall Customer Service.Payzone may not be available in someareas.

Phone or internet bankingPlease quote our sort code 62-30-09,account number 00000000 and yourcustomer account number. Your bankmay charge you for this service.

Prepayment meterWith a prepayment meter you pay foryour energy as you use it. We can setyour meter to recover any debt overseveral weeks or months, taking intoaccount how much you can afford. Youpay for your energy by charging a key orcard that you insert into the meter.

Charges

'M' Number 1917006800 VAT at 5% on £48.15 £2.41

Correction Factor 1.02264 Total gas charges for this period £50.56

How your account adds up

Your account

Ongoing ElectricityEnergy Usage

Ongoing GasEnergy Usage

Balance on last bill £410.34 £60.57

Cancelled bill on 05/11/2013 (inc. VAT of £20.05) (Electricity £17.54, Gas£2.51)

-£368.26 -£52.65

Account balance before charges £42.08 £7.92

This Bill

Ongoing ElectricityEnergy Usage

Ongoing GasEnergy Usage

Account balance before charges £42.08 £7.92

Total energy charges this period £158.40 £50.56

Amount to pay us by 3 Dec 2013 £200.48 £58.48

Amount to pay us by 3 Dec 2013 £258.96

Page 5 of 8

Your Average Daily Consumption

Electricity Gas

Average per day (actual read)

Average per day - equivalentperiod last year (estimated read)

9.34kWh

31.84kWh

This Bill

This Bill LastYear

Average per day (actual read)

Average per day - equivalentperiod last year (actual read)

0.00kWh

0.37kWh

Want to know more? Visit npower.com/myenergyuse

Page 6 of 8

Your annual energy consumption statement for 12 months

Please note the following is provided for your information and is not a request for payment.This information is to help you see how much electricity and gas you are using and how much it is likely to costover the forthcoming 12 months. The prediction of your future energy cost is based on current prices and yourconsumption over the past 12 months.

We calculate you use 3753 kWh of electricity and 1347 kWh of gas over 12 months.We've used this information, which is based on actual readings where possible, to provide you with thefollowing estimate of how much you can expect to pay over the next 12 months.

Predicted Electricity cost

Standard Electricity/Quarterly Receipt of Bill

From 16th November 2013 to 16th November 2013"

Units (kWh) Pence/kWh Amount"

11 15.020 £1.65

Annual standing charge £0.10

Default Product/Quarterly Receipt of Bill

From 17th November 2013 to 30th November 2013"

Units (kWh) Pence/kWh Amount"

168 14.920 £25.07

Annual standing charge £1.53

From 1st December 2013 to 15th November 2014"

Units (kWh) Pence/kWh Amount"

3574 16.420 £586.85

Annual standing charge £38.36

Total electricity charges £653.56

VAT at 5% on £653.56 £32.68

Total predicted annual electricity charges £686.24

Page 7 of 8

Predicted Gas cost

Standard Gas/Quarterly Receipt of Bill

From 16th November 2013 to 16th November 2013

Units (kWh) Pence/kWh Amount

0 3.634 £0.00

Annual standing charge £0.45

Default Product/Quarterly Receipt of Bill

From 17th November 2013 to 30th November 2013

Units (kWh) Pence/kWh Amount

64 3.634 £2.33

Annual standing charge £5.92

From 1st December 2013 to 15th November 2014

Units (kWh) Pence/kWh Amount

1283 4.475 £57.41

Annual standing charge £95.90

Total gas charges £162.01

VAT at 5% on £162.01 £8.10

Total predicted annual gas charges £170.11

Based on the information we have, we estimate you will spend £856.35 (including VAT at 5%) on electricity andgas over the next 12 months. This is only a prediction, you don't need to pay this now. Prices may change andthe amount of electricity and gas you use can be affected by such things as the changes in weather and anyenergy efficiency measures you take.If you pay by monthly Direct Debit or regular payment scheme this calculation may be different to the sum ofyour payments. This is because it doesn't include any outstanding debt or credit on your account but doesinclude any discounts you may be eligible for. You can find out more at npower.com/yourbillexplained.

Page 8 of 8

You're saving £0.03 on your electricity (excluding VAT) compared to our standard monthly fixed Direct Debittariff.

Information about your tariffWe've enclosed a tariff guide that gives you all the important information about your current tariff, including theprincipal Terms and Conditions.Switching supplier You’re entitled to change your energy supplier. If you’re considering switching to another supplier please call usfirst. For clear, unbiased advice about changing your energy supplier, phone Consumer Direct on 0845 4040506 or visit consumerdirect.gov.ukIn addition Consumer Focus has a Confidence code for online switching sites which sets out the minimumrequirements that sites must meet, and maintain, in order to be accredited by Consumer Focus. For moreinformation and a list of accredited sites please visit www.consumerfocus.org.uk