myLink - Account Interface

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m y L in k C u s t o m e r P o r t a l

P r e s e n t e d b y J a m e s P e r u l lo , J . D .

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Service Beyond Your Expectations

• Take care of business quickly with secure online tools– View and pay your bill– Track order status– Open and monitor service tickets

– Download reports

– Live-chat with Customer Care

• Management with intuitive design and relevant data– One-click up/down status of all data services– Embedded Google Maps app lets your drill into details

– 24x7 monitoring system automatically opens a service ticket if data circuits go down

• Frequent customer-driven improvements

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Richly Featured

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Single view for all services and

locations

Complete order status

Embedded Google Map of

services

Unlimited accounts

Easily open and update service

tickets

Detailed reporting

Flexible permissions and views

Monitor service tickets and

network events

Comprehensive email and domain

controls*

Simple online payments

View, print, and download

invoices

Homepage dashboard with summary data

Secure login and password

reset

Instant up/down

status

On-the-fly call reroute and allocation*

Integrated with Hosted Voice and Security*

* Limited availability

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Spend Time Where It Counts

• No need to open a service ticket– Ping monitoring system

automatically opens a ticket for you if a data circuit goes down

– Triage and resolution on the ticket begin without any action required from you

– Track progress online with up-to-the-minute status

• No need to pick up the phone– See all of the information

you need about your order status, including equipment and installation details

– Change account information or service features anytime

– Convenient chat and email options

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Manage Expenses

• Robust reporting options help you review data usage, call detail, and more

• Detailed invoices available online

• 13-month invoice archive• Simple online payments with

no fees

• Optional monitoring and management services free your IT staff to focus on important projects

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Find What You Need Fast

• Intuitive navigation• Toolbar on every page with

one click to:– Google Map of your

locations

– Current up/down status

– Search, Help, and Favorites

• Summary reports on the Homepage

• Integrated access to all of your services and locations

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Control and Efficiency

• Customizable Account Administration – Quickly add new (unlimited) users– Flexibility to set up/manage user account access

• Customizable User Permission Levels – Set permissions based on what those users should

see• Select users’ level of access for each feature • Manage from an account level or a feature level –

it’s your choice!

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8How myLink Stacks UpFeature Carrier

PortalsCarrier

SMB PortalsCLEC

PortalsEarthLink Business

myLink

Ping Monitoring

Proactive Outage Tickets

Online Toll-Free Reroute

Utilization Trend Reports

Availability Trend Reports

Drill-Down Site Map

Exportable Order Reports

Premium Service (Costs Extra)

Not AvailableStandard Offering Competitive Data Unavailable

Planned for 2012 Release

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Virtual Tour of MyLink

9Not all features described are available to every customer.

Features vary by services ordered and location.

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myLink Bookmarks

One-Click to Status & Help

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One-Click Map

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Homepage Summary

• Account Info• Quick Links• Order Status

• Billing• Service Tickets• Most Active Data

Circuits• News & Updates

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Homepage Summary

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Find Details Fast

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Toll-Free Reroute

• Make immediate routing changes:– To specific ring-to

numbers, or – to routing plans

• Disaster• Percent Allocation• Unlimited Flexibility

• Perfect for – Disaster mitigation– Unexpected call

volume

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Toll-Free Percent Allocation

• Redistribute call volume evenly (and instantly)

• Prevents heavy inbound traffic from causing missed calls

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Line Features

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DID Reroute

• Make immediate changes to the routing of Direct Inward Dial numbers

• Administrative and limited rights settings allow greater flexibility for management

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Convenience and flexibility

• Email administration made easy – View your domain information with a simple click of the mouse– Add, search and edit POP accounts easily from one access point– Manage Forwards, Spam Control settings and CatchAll from one interface

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Robust Support Tools

– Create, update, and track service tickets– Request a Move, Add or Change– Find answers in our Knowledge Center

– Contact Us via chat, email, or phone

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Reporting

• One click access to your voice and data services reports– Easily export to your local systems– Analyze your usage anyway that you want

22Save time, speed delivery, track and manage expenses

• Invoices – View and download your

invoices – Pay your invoice online– Access up to 13 months of

invoice history – Print, review and compare

as needed– Choose to receive automated

notices when new invoices are available

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Hosted Security for MPLS

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Line Quality Testing

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Customer-Driven Progress

• EarthLink Business is committed to delivering tools that make you more productive.

• Coming soon:– Enhanced order status– New service ticket functionality– Customizable dashboards– And much, much more!

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Contact Info

James Perullo, J.D., Account Executive160 South River RoadBedford, NH 03110

[email protected]

O: 603.314.2415C: 978.500.0930

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