MyBucknell From Portal, Whats That? To Have you myBucknelled Today? To … just a click away from campus Brian Hoyt Director of Technology Integration Information.

myBucknellmyBucknellFromFrom

Portal, What’s That? Portal, What’s That? ToTo

Have you myBucknelled Today?Have you myBucknelled Today?ToTo

… … just a click away from campusjust a click away from campus

Brian HoytDirector of Technology Integration

Information Services and ResourcesBucknell University

Some BackgroundSome Background

• All Banner School (except All Banner School (except Advancement) since ’97Advancement) since ’97

• Spring 2003 Banner Advancement Spring 2003 Banner Advancement selected with July 2004 go live dateselected with July 2004 go live date

• Harris Online Community Contract Harris Online Community Contract expiring November 2004expiring November 2004

• Selected Luminis as a replacement Selected Luminis as a replacement for that communityfor that community

Some More BackgroundSome More Background

• Fall of 2003 launched a major effort to Fall of 2003 launched a major effort to remake the Bucknell.edu web site in remake the Bucknell.edu web site in conjunction with new admissions materialsconjunction with new admissions materials

• Campus Web Leadership Team makes a Campus Web Leadership Team makes a strategic decision to make the BU.edu web strategic decision to make the BU.edu web site focused on external audiencessite focused on external audiences

• Therefore, need tool for internal Therefore, need tool for internal audiences: myBucknell Students, Faculty audiences: myBucknell Students, Faculty and Staff was bornand Staff was born

Project TimelineProject Timeline

• February ’04 –Project Kick offFebruary ’04 –Project Kick off• • • •

• August 18August 18thth 12:05 PM –Went live with 12:05 PM –Went live with Student, Faculty and Staff viewsStudent, Faculty and Staff views

• November ’04 –Key Alumni and Parents November ’04 –Key Alumni and Parents given sneak preview accessgiven sneak preview access

• Mid-January ’05 –Formal launch for Alumni Mid-January ’05 –Formal launch for Alumni and Parentsand Parents

The Dot, Dot, Dot PeriodThe Dot, Dot, Dot Period

• Sell, Sell, Sell, SellSell, Sell, Sell, Sell

• Educate, Educate, EducateEducate, Educate, Educate

• Several SCT functional consultant visitsSeveral SCT functional consultant visits

• Regroup from a staffing standpointRegroup from a staffing standpoint

• Learn, Learn, LearnLearn, Learn, Learn

• Educate, Educate, EducateEducate, Educate, Educate

• Sell, Sell, Sell, SellSell, Sell, Sell, Sell

Our StrategyOur Strategy

• Provide Functional Channels thatProvide Functional Channels that– Facilitate access into the public web siteFacilitate access into the public web site– Aggregate content spread across our web Aggregate content spread across our web

sitesite

• Functional then PrettyFunctional then Pretty

• Lay out all channels with all 5 views in Lay out all channels with all 5 views in mindmind

• Do what we had to doDo what we had to do

Our RealityOur Reality

• Thank goodness for our CMS systemThank goodness for our CMS system

• Most of our channels are just links Most of our channels are just links todaytoday– Applications will have to wait till we can Applications will have to wait till we can

refill developer positionrefill developer position– Re-skinned several existing apps for Re-skinned several existing apps for

initial presentation in the portalinitial presentation in the portal

• Channel Making PartiesChannel Making Parties

Some of the Head Scratching Some of the Head Scratching StuffStuff• Luminis Functional Consultants approach to our Luminis Functional Consultants approach to our

implementationimplementation• Creating UsersCreating Users

– You are a student for life in SCT’s mindYou are a student for life in SCT’s mind– In our Banner implementation if you have ever taught a In our Banner implementation if you have ever taught a

course you are part of the available faculty poolcourse you are part of the available faculty pool• Faculty reactionFaculty reaction

– The portalThe portal– Single sign onSingle sign on– BrowsersBrowsers

• Creating a Channel List ChannelCreating a Channel List Channel• The number of times the words Campus Pipeline The number of times the words Campus Pipeline

appear in the applicationappear in the application• The number of “key” but undocumented The number of “key” but undocumented

configuration settings we have encounteredconfiguration settings we have encountered

The “Five View” ChallengeThe “Five View” Challenge

• What to do with the All Users viewWhat to do with the All Users view• Accounts for 45,000 plus alums and 8,000 Accounts for 45,000 plus alums and 8,000

parentsparents• Getting interdepartmental ownership of Getting interdepartmental ownership of

the Alumni and Parent viewsthe Alumni and Parent views• Mail, Blackboard, Calendar are not being Mail, Blackboard, Calendar are not being

provided to external constituents at this provided to external constituents at this pointpoint

• External authenticationExternal authentication• Support for external Users Support for external Users • Unsponsored groups that involve external Unsponsored groups that involve external

constituentsconstituents• Tabs, Tabs and more TabsTabs, Tabs and more Tabs

Lessons LearnedLessons Learned

• People are beginning to get itPeople are beginning to get it– Don’t underestimate the need to coach them into a Don’t underestimate the need to coach them into a

different service/communication mindsetdifferent service/communication mindset

• The Luminis Technical Team is greatThe Luminis Technical Team is great• Set clear expectations for the Functional Team Set clear expectations for the Functional Team • The policy issues are much bigger than the The policy issues are much bigger than the

technical issues (both inside and outside of IT)technical issues (both inside and outside of IT)• The documentation leaves much to be desiredThe documentation leaves much to be desired• The lack of granular access control is a painThe lack of granular access control is a pain

Unresolved Questions Unresolved Questions

• GovernanceGovernance• Who will be the driver on a long term Who will be the driver on a long term

basisbasis• Ongoing staff requirementsOngoing staff requirements• Where Luminis support comes from Where Luminis support comes from

within ITwithin IT• •

What is nextWhat is next

• BeautificationBeautification• Automatically Populated GroupsAutomatically Populated Groups

– ClassesClasses– MajorsMajors– Alumni ClubsAlumni Clubs

• More Single Sign on AppsMore Single Sign on Apps• Custom Java ChannelsCustom Java Channels• Portal only CMS templatesPortal only CMS templates• Further role refinementsFurther role refinements

Brian HoytBrian Hoyt

[email protected]@bucknell.edu