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Customer Relationship Management (CRM) System
• Web-based System designed to…
– Capture & Track Customer Requests
– Manage Tasks & Workflow
– Assess Customer Satisfaction
– Provide Timely FAQ Responses & Email Acknowledgements
– Report Performance
Customer Relationship Management (CRM) System
• Benefits…
– Web-based
– Easy to Use
– Instant Feedback
– Integrated FAQs
– Faster, Consistent Responses
– Single Point of Entry for all Requests
Customer Relationship Management (CRM) System
Frequently Ask Questions…Get Immediate answer to your question.
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US Dept of Commerce
National Oceanic and Atmospheric Administration
National Weather Service1325 East West HighwaySilver Spring, MD 20910Page last modified: November 7, 2002Page Author: Robert Bunge
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FAQs
Questions How can I find a description of a WMO Header?
Where can I find information on WMO Headings?
How do I receive METAR's for certain geographical areas?
How do I relay WMO Header to a met office on AFTN?
How often is the a2a file updated?
What graphical format does AWIPS support?
Do all products have a AWIPS ID?
What Products are carried on the PPS.
I sometimes see non-governmental organizations use National Weather Service text forecasts verbatim but never mention the source of the data -- some put their own copyright on the material. Is it permissible to do this? I have been unable to locate any weather radio receiver manufacturer or dealer which uses the Weather Radio Specific Area Message Encoding (SAME) system in its products. Could you tell me of any manufacturers of such systems?
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Submit Question To The Answer Desk
Use this page to make a NEW request for help from the Answer Desk.
If this is a follow-up request, and you have a tracking number available, Click Here.
Please provide the information listed below and click the SUBMIT button. Once your request is logged into our system, you will receive a follow-up email.
NOTE: Please be sure to provide data for each field marked with a **, these are required for us to effectively route your question or issue to the customer service representative who can best expedite your request.
US Dept of Commerce
National Oceanic and Atmospheric Administration
National Weather Service1325 East West HighwaySilver Spring, MD 20910Page last modified: November 7, 2002Page Author: Robert Bunge
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** Name:
** Email Address:
Affiliation:
** Question:
Details:
** Category:
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John Rambo
Student
Current weather conditions.
Aviation Issues
Looking for products that will give current visibility and cloud cover.
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US Dept of Commerce
National Oceanic and Atmospheric Administration
National Weather Service1325 East West HighwaySilver Spring, MD 20910Page last modified: November 7, 2002Page Author: Robert Bunge
City, St
Feedback
Privacy Notice
Credits
Disclaimer
FAQComments...
Careers
Past WeatherGlossaryPublications...
Information CenterEducation
Weather Radio
Weather Safety
LocalAviationMarineHurricanesClimate...
Forecasts
RadarSatelliteSnow CoverSurface Weather...
Observations
Current...
Warnings
Please Review The Following FAQs
Click Cancel if this FAQ answers your question.Where can I find current and historical weather data?
One central web site you should check for current weather and data products at: http://www.nws.noaa.gov/data.html
You can get current forecasts and other weather information through the NWS Interactive Weather Information Network at: http://iwin.nws.noaa.gov/iwin/main.html
All of the weather data gathered by the U.S. can be found through NOAA's National Climatic Data Center in Asheville, NC. They have a home page at http://www.ncdc.noaa.gov, or you can call them at 828-271-4800.
You may also want to contact your state climatologist. For a state-by-state list of these offices, go to http://www.ucar.edu and find Meteorology FAQ part 7/7
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Your Request Has Been Submitted To Our Tracking System For Follow-Up
Please review the FAQs. If any FAQ answers your request, select CANCEL. Otherwise, EXIT.
Exit system if FAQ answered question
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Customer Relationship Management (CRM) System
Email Acknowledgement
From: [email protected]: [email protected]: Friday, January 24, 2003 12:25 PMSubject: Confirmation From The National Weather Service Answer DeskHello,
We have received your request for information and are forwarding it along to one of our Business Information Assistants.
Subject of this question:Current Conditions
Your tracking number for this request is:20030124-122355-933226
If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page.http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101
Email confirmation will be sent
Customer Relationship Management (CRM) System
A Formal Response
From: [email protected]: [email protected] Sent: Fri, 24 Jan 2003 19:42:13 -0500 Subject: Follow up Information From The National Weather Service Answer Desk Subject of this question: Current Conditions
Status or Resolution: Hello Mr. Rambo,
You can obtain the following information from the URL listed below or by writing to the address provide as well:
http://weather.noaa.gov/weather/coded.html http://weather.noaa.gov/weather/taf.shtml http://weather.noaa.gov/weather/shorttaf.shtml http://weather.noaa.gov/weather/metar.shtml http://205.156.54.206/er/gyx/contacts.html
National Climatic Data Center Federal Building 151 Patton Avenue Asheville NC 28801-5001 Phone our Climate Services Branch at (828) 271-4800
Your tracking number for this request is: 20030123-144506-1101
If you need to follow-up to this request, please DO NOT respond directly to this email. Instead, click below and follow the instructions provided on this page. http://v36.surecode.com/cgi-bin/doit.cgi?226:467:1:1:20030123-144506-1101
Thank you for using the NWS CRM System. Please take the time to fill out our customer survey or provide any suggestions/comments by clicking below. http://v36.surecode.com/cgi-bin/doit.cgi?226:466:1:1:20030123-144506-1101
Customer Relationship Management (CRM) System
Survey Request
Are You Satisfied?
Tell Us What You Think!
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US Dept of CommerceNational Oceanic and Atmospheric AdministrationNational Weather Service1325 East West HighwaySilver Spring, MD 20910Page last modified: November 7, 2002Page Author: Robert Bunge
City, St
Feedback Privacy Notice
Credits
Disclaimer
FAQComments...
Careers
Past WeatherGlossaryPublications...
Information CenterEducation
Weather Radio
Weather Safety
LocalAviationMarineHurricanesClimate...
Forecasts
RadarSatelliteSnow CoverSurface Weather...
Observations
Current...
Warnings
Forecast Maps/Models
Contact Us
Local forecast by"City, St" Window
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SUBMIT RESET
Customer Relationship Management (CRM) System
– Responding to customer needs for information
– Delivering a high quality customer experience which is consistent & timely
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